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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Windows app permanently in offline mode, but all other devices work. Help?

When I login to Spotify on the Windows app, it always tells me I'm in offline mode even though I am not. I made sure to uncheck the "offline mode" box in Files. All the songs are grayed out and it will not show me friend status. However, Spotify will...

  • Casual Listener
  • When I login to Spotify on the Windows app, it always tells me I'm in offline mode even though I am not. I made sure to uncheck the "offline mode" box in Files. All the songs are grayed out and it wi...
  • Eni
  • Moderator
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Spotify is super laggy when hardware acceleration is off

It wasn't like that before, I have always had Hardware Acceleration off No idea why it is like that right now. I have to turn it on

  • Newbie
  • It wasn't like that before, I have always had Hardware Acceleration off No idea why it is like that right now. I have to turn it on
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Spotify on browser getting crashed when turning on a song

Recently when I'm turning on a song on Spotify in wweb browser, the web page just likes getting crashed and lagged. I've tried to restore my PC as well as reinstall my web browser but I can't fix it ( my web browser is Chrome version 103). Thanks a l...

  • Newbie
  • Recently when I'm turning on a song on Spotify in wweb browser, the web page just likes getting crashed and lagged. I've tried to restore my PC as well as reinstall my web browser but I can't fix it ...
  • BellaK_396
  • Rising Star 4
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discover weekly not playing new playlist for days after updating

for months, my discover weekly will update on the day it's supposed to, but when i try to listen to the new playlist, it doesn't update. if i press the big green play button, it continues to play last week's playlist, and if i press play on the first...

  • Not applicable
  • for months, my discover weekly will update on the day it's supposed to, but when i try to listen to the new playlist, it doesn't update. if i press the big green play button, it continues to play las...
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Superuser Contribution essues with spotify on desktop.

Hello.I have a problem with spotify desktop both the store version and the exe version. the problem is when I login to spotify on both these versions it says something went wrong. please try reloading the page. when I reload it this message comes up ...

  • Casual Listener
  • Hello.I have a problem with spotify desktop both the store version and the exe version. the problem is when I login to spotify on both these versions it says something went wrong. please try reloadin...
  • Jeremy
  • Moderator
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Spotify Desktop stops playing music when screen falls asleep [Windows 10]

While playing music via the Spotify Desktop app and going AFK from my Windows 10 PC, Spotify stops playing my music after my screen falls asleep. This has not been an issue in the past, and I frequently used to leave my PC AFK while playing music whi...

  • Regular
  • While playing music via the Spotify Desktop app and going AFK from my Windows 10 PC, Spotify stops playing my music after my screen falls asleep. This has not been an issue in the past, and I frequen...
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my partner cant join in and listen through discord anymore.

So, a couple days ago on discord(pc) it would display i was listening to spotify, and if i was in a call with my partner he could join, however it's no longer doing it, along with not giving me the option to let him listen along.

  • Not applicable
  • So, a couple days ago on discord(pc) it would display i was listening to spotify, and if i was in a call with my partner he could join, however it's no longer doing it, along with not giving me the o...
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Superuser Contribution Spotify this content is not available/ missing folder

When I try to play music from my files on my desktop, I just get the message: "This content is not available". I was looking for solutions and read, that I'm supposed to clear the cache, but there is no Spotify folder at %appdata% > roaming. I didn't...

  • Not applicable
  • When I try to play music from my files on my desktop, I just get the message: "This content is not available". I was looking for solutions and read, that I'm supposed to clear the cache, but there is...
  • Eni
  • Moderator
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Superuser Contribution "Settings" is not currently available to me.

Just recently started using Spotify and am trying to find the 'Settings' option. Looking at this help article from Spotify, the "Settings" options should be in the top left drop-down, but mine only lists "Account, Profile, Support, Download & Log-Out...

  • Visitor
  • Just recently started using Spotify and am trying to find the 'Settings' option. Looking at this help article from Spotify, the "Settings" options should be in the top left drop-down, but mine only l...
  • OscarDC
  • Moderator
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Superuser Contribution Can't play anything on Spotify

Having issues playing anything on Spotify for several weeks now. Tryed logging out, reopen it and switched from my phone to my pc but nothing works. I can't even delete it bc it doesn't show on the control panel. not even in the microsoft store. Same...

  • Casual Listener
  • Having issues playing anything on Spotify for several weeks now. Tryed logging out, reopen it and switched from my phone to my pc but nothing works. I can't even delete it bc it doesn't show on the c...
  • OscarDC
  • Moderator
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Superuser Contribution podcast not playing

My music is working fine, but not the podcasts. None of them play, have tried emptying cache and what not

  • Newbie
  • My music is working fine, but not the podcasts. None of them play, have tried emptying cache and what not
  • OscarDC
  • Moderator
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Superuser Contribution No audio on podcast

I click play on this podcast: https://open.spotify.com/episode/3fUjhGoqbcQenMV9Ana8Fh?si=ad65f02f06914890 but there is no audio. This is the third time this issue has happened for this particular podcast over the past 3 months. The only way I have fo...

  • Not applicable
  • I click play on this podcast: https://open.spotify.com/episode/3fUjhGoqbcQenMV9Ana8Fh?si=ad65f02f06914890 but there is no audio. This is the third time this issue has happened for this particular p...
  • Eni
  • Moderator
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Superuser Contribution Keep getting logged out and downloads deleted

I keep getting logged out of my Spotify desktop app after a restart (not always, but most of the time). This has been happening for a while now, but it never bothered me that much because I can just log back in. That was until now, when I have some s...

  • Casual Listener
  • I keep getting logged out of my Spotify desktop app after a restart (not always, but most of the time). This has been happening for a while now, but it never bothered me that much because I can just ...
  • Jeremy
  • Moderator
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Superuser Contribution Despite LTE module, there's no internet network on Win11app

Ausgangssituation ist, das ich per Webplayer, die LTE Verbindung vom Laptop nutzen kann, in der Winn1-App nicht.Also ich habe einen Laptop, der im jetztigen Moment aktiv seine eigene LTE Verbindung nutzt. Über diese Verbindung kann ich Spotify nicht ...

  • Not applicable
  • Ausgangssituation ist, das ich per Webplayer, die LTE Verbindung vom Laptop nutzen kann, in der Winn1-App nicht. Also ich habe einen Laptop, der im jetztigen Moment aktiv seine eigene LTE Verbindu...
  • AndresM
  • Moderator
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Different songs on my homepage play the same song

PlanPremiumCountryTurkey / TürkiyeDeviceBrand : Dell Model : Vostro 5490System Type: x64-basedOperating SystemWindows 10 My Question or IssueHi,I am Gözde,I would like to report an issue with your desktop spotify app.Spotify app opened,The most liste...

  • Newbie
  • Plan Premium Country Turkey / Türkiye Device Brand : Dell  Model : Vostro 5490 System Type: x64-based Operating System Windows 10   My Question or Issue Hi, I am Gözde, I woul...
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  • bug
    PossibleBug
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Superuser Contribution deleting podcast episodes

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry DeviceLenovo Laptop (don't know model)Operating SystemWindows 10Spotify for Windows1.1.88.612.gcc529952 My Q...

  • Music Fan
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device Lenovo Laptop (don't know model) ...
  • Dian
  • Moderator
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discord only shows up music played from the web player and not the desktop app

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueToday I noticed that my music played from the Spotify Desktop App isn't showing up on discord anymore. So I immediately unlinked Spotify from discord and removed permissi...

  • Newbie
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue Today I noticed that my music played from the Spotify Desktop App isn't showing up on discord ...
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  • Discord
    Spotify
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Sound blasterx ae5 and Spotify

Good morning. i installed a new sound card: sound blasterx ae5. The card works, with youtube, with videos, with everything, except with Spotify (use on pc with app). I get this message: Spotify cannot play this content. How to do? As I said the card ...

  • Newbie
  • Good morning. i installed a new sound card: sound blasterx ae5. The card works, with youtube, with videos, with everything, except with Spotify (use on pc with app). I get this message: Spotify canno...
  • Mjolkspam
  • Casual Listener
  • 76 Views
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  • 76 Views
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