Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49667 Views
  • 77 replies
  • 27 likes
  • 49667 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75598 Views
  • 271 replies
  • 21 likes
  • 75598 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5291 Views
  • 1 replies
  • 6 likes
  • 5291 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145431 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145431 Views
  • 0 replies
  • 26 likes

Solved!!Superuser Contribution External monitors disconnect when opening Spotify

PlanPremiumCountryUnited StatesOperating SystemWindows10 My Question or IssueWhenever Spotify is active my monitors will constantly disconnect and reconnect (and my bluetooth mouse). This happens with the web player, the desktop app, and on webpages ...

  • Regular
  • Plan Premium Country United States Operating System Windows10   My Question or Issue Whenever Spotify is active my monitors will constantly disconnect and reconnect (and my bluetooth mou...
  • Airawo
  • Visitor
  • 5783 Views
  • 42 replies
  • 16 likes
  • 5783 Views
  • 42 replies
  • 16 likes

Superuser Contribution Pause/Play FAB clips with Actions Bar

PlanPremiumCountryU.SDeviceDell LaptopOperating SystemWindows 10 My Question or IssueWhen scrolling on desktop, the threshold for showing the play FAB for a playlist/album is too early and causes it to clip with the actions bar for said playlist. See...

  • Newbie
  • Plan Premium Country U.S Device Dell Laptop Operating System Windows 10   My Question or Issue When scrolling on desktop, the threshold for showing the play FAB for a playlist/album is...
  • AlejaR
  • Moderator
  • 46 Views
  • 1 replies
  • 0 likes
  • Spotify Desktop App
    UI Issue
  • 46 Views
  • 1 replies
  • 0 likes

Superuser Contribution recover deleted songs in a playlist , help needed

I recently deleted all songs from a playlist, i want those songs restored in the playlist, is there any way these songs can be recovered as how they were a few days ago

  • Casual Listener
  • I recently deleted all songs from a playlist, i want those songs restored in the playlist, is there any way these songs can be recovered as how they were a few days ago
  • Novy
  • Moderator
  • 65 Views
  • 2 replies
  • 0 likes
  • 65 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unpin a playlist

PlanFreeDeviceDesktop WindowsOperating SystemWindows 10 My Question or IssueI can't figure out how to unpin a playlist I pinned

  • Casual Listener
  • Plan Free Device Desktop Windows Operating System Windows 10   My Question or Issue I can't figure out how to unpin a playlist I pinned
  • ARL4
  • Visitor
  • 7320 Views
  • 9 replies
  • 0 likes
  • 7320 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Volume automatically adjusted to max on desktop

DevicePCOperating SystemWindows 11 My Question or IssueI recently got a new desktop computer installed with Windows 11. I found the system volume always adjusted automatically up to the max (100) every time I switch to Spotify from other programs. An...

  • Casual Listener
  • Device PC Operating System Windows 11   My Question or Issue I recently got a new desktop computer installed with Windows 11. I found the system volume always adjusted automatically up to ...
  • freddstid
  • Newbie
  • 2301 Views
  • 7 replies
  • 0 likes
  • 2301 Views
  • 7 replies
  • 0 likes

Superuser Contribution Daylists not updating nicely when listening on a connected device.

PlanPremium CountryUnited Kingdom Operating SystemWindows 10 My Question or IssuePressing play on a daylist when playing through a connected device causes the daylist that was last started on that device to play, instead of the updated one. Currently...

  • Music Fan
  • Plan Premium   Country United Kingdom   Operating System Windows 10   My Question or Issue Pressing play on a daylist when playing through a connected device causes the dayli...
  • hvafaenculo
  • Newbie
  • 1738 Views
  • 13 replies
  • 5 likes
  • 1738 Views
  • 13 replies
  • 5 likes

Superuser Contribution Spotify becomes slow/unusable when scrolling a long discography.

When scrolling through the discography of an artist with a lot of songs/albums the windows spotify application becomes near unusable and laggy. Going to another page returns the application to normal again.

  • Casual Listener
  • When scrolling through the discography of an artist with a lot of songs/albums the windows spotify application becomes near unusable and laggy. Going to another page returns the application to normal...
  • Novy
  • Moderator
  • 67 Views
  • 1 replies
  • 1 likes
  • 67 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

  • Casual Listener
  • Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue When I try to play a song I get the following error message "Spotify can't play this right now...
  • clami
  • Casual Listener
  • 308984 Views
  • 117 replies
  • 20 likes
  • 308984 Views
  • 117 replies
  • 20 likes

Superuser Contribution I have spotify premium. How do I tell spotify I don't like a song?

I'm in a Daily Mix. I don't like a song, but when I click on the three dots next to the song, the only options I have are: Add to playlist; Save to your Liked Songs; Add to queue; Go to song radio; Go to Artist; Go to album; Show credits; and Share. ...

  • Casual Listener
  • I'm in a Daily Mix. I don't like a song, but when I click on the three dots next to the song, the only options I have are: Add to playlist; Save to your Liked Songs; Add to queue; Go to song radio; G...
  • mowshowitz
  • Casual Listener
  • 4717 Views
  • 14 replies
  • 4 likes
  • 4717 Views
  • 14 replies
  • 4 likes

Algo deu errado Experimente recarregar a página eu tenho esse erro

não consigo entrar no site nem no aplicativo do desktop porem no celular fica normal fica aparecendo esse erro de recarregar a pagina e no aplicativo diz isso

  • Visitor
  • não consigo entrar no site nem no aplicativo do desktop porem no celular fica normal fica aparecendo esse erro de recarregar a pagina e no aplicativo diz isso
  • Bittencourt
  • Spotify Star
  • 1906 Views
  • 14 replies
  • 0 likes
  • 1906 Views
  • 14 replies
  • 0 likes

Superuser Contribution Shuffle don't work anymore, help needed

Plan: PremiumDevice: Desktop app, manually downloaded from the website not Microsoft storeOperating System: Win 11 My Question or IssueSo i factory reset my pc a week ago, and Spotify worked perfectly. But now i cant shuffle my playlist. The shuffle ...

  • Visitor
  • Plan: Premium Device: Desktop app, manually downloaded from the website not Microsoft store Operating System: Win 11   My Question or Issue So i factory reset my pc a week ago, and Spotify ...
  • Ivelina
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

All Songs Fade In

PlanPremium FamilyCountryU.S./MongoliaDeviceMSI MODERN 15 H B13MOperating SystemWindows 11 My Question or IssueEvery song I play on the desktop app has a half-second fade-in. The fade in doesn't happen for my phone or the web player, only the desktop...

  • Casual Listener
  • Plan Premium Family Country U.S./Mongolia Device MSI MODERN 15 H B13M Operating System Windows 11   My Question or Issue Every song I play on the desktop app has a half-second fade-in....
  • 49 Views
  • 0 replies
  • 0 likes
  • 49 Views
  • 0 replies
  • 0 likes

Superuser Contribution Something went wrong try reloading the page

Device(PC)Operating System(Windows 11) My Question or IssueEvery page I go to in the Spotify app just wont work and say "Something went wrong try reloading the page" but music still plays and I have connection. It's been happening for 3 days. apparen...

  • Newbie
  •   Device (PC) Operating System (Windows 11)   My Question or Issue Every page I go to in the Spotify app just wont work and say "Something went wrong try reloading the page" but musi...
  • Jemsn
  • Casual Listener
  • 147 Views
  • 4 replies
  • 0 likes
  • 147 Views
  • 4 replies
  • 0 likes

Why am I getting ads on Spotify Premium?

PlanPremiumCountrySwedenDevicePC desktopOperating SystemWindows 11 My Question or IssueAt the start of some podcasts, I am getting targeted ads in a completely different language than the podcast is in. The ads are completely random and unrelated to ...

  • Newbie
  •   Plan Premium Country Sweden Device PC desktop Operating System Windows 11   My Question or Issue At the start of some podcasts, I am getting targeted ads in a completely differ...
  • Zofskeez
  • Newbie
  • 1308 Views
  • 6 replies
  • 1 likes
  • 1308 Views
  • 6 replies
  • 1 likes

Superuser Contribution Friends Activity is Blank

PlanPremiumCountryUS DevicePCOperating SystemWindows 11 My Question or IssueWithin the past couple weeks, my "Friends Activity" has gone completely blank. I've attached a picture. I can assure you they are listening to something and should be showing...

  • Regular
  • Plan Premium Country US   Device PC Operating System Windows 11   My Question or Issue Within the past couple weeks, my "Friends Activity" has gone completely blank. I've attache...
  • j1ulg9g5ubue9c4vh1ra
  • Visitor
  • 1203 Views
  • 26 replies
  • 1 likes
  • 1203 Views
  • 26 replies
  • 1 likes

Superuser Contribution Music starts playing after headset is turned off.

My music starts playing when i turn off my work headset (bluetooth connection via USB). I was not listening to music before it was turned on or during. I usually am in a call, so when i turn my headset off after the call the music or podcast starts p...

  • Visitor
  • ...eadset off after the call the music or podcast starts playing out loud. This is not acceptable since it plays out loud in public settings. I’ve tried various settings, but it doesn’t stop. This doesn’t h...
  • AlejaR
  • Moderator
  • 355 Views
  • 8 replies
  • 0 likes
  • 355 Views
  • 8 replies
  • 0 likes

Superuser Contribution Song Beginnings Start Quiet

PlanFreeCountryUSADevicePersonal ComputerOperating SystemWindows 10 My Question or IssueI've noticed that since the most recent Spotify update, for some reason, whenever a new song starts, it always start off quiet for the first second or so, and the...

  • Casual Listener
  • Plan Free Country USA Device Personal Computer Operating System Windows 10   My Question or Issue I've noticed that since the most recent Spotify update, for some reason, whenever a ne...
  • AlejaR
  • Moderator
  • 154 Views
  • 4 replies
  • 0 likes
  • 154 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Desktop app (Windows) not working, multiple issues

PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or IssueSpotify desktop application has been having multiple issues, I have already followed the Help article for a clean reinstall and made sure there were no files/folders on my d...

  • Regular
  • Plan Premium Country USA   Device PC Operating System Windows 10   My Question or Issue Spotify desktop application has been having multiple issues, I have already followed the H...
  • Brenquavious
  • Casual Listener
  • 14578 Views
  • 29 replies
  • 0 likes
  • 14578 Views
  • 29 replies
  • 0 likes

Superuser Contribution Hissing/static when listening.

So I have an issue when listening to the desktop Spotify app I on and off hear hissing/static that follows the bass/melody of the specific song. I am using wireless pro artic Steelseries headphones and the hissing/static is definitely from the spotif...

  • Regular
  • So I have an issue when listening to the desktop Spotify app I on and off hear hissing/static that follows the bass/melody of the specific song. I am using wireless pro artic Steelseries headphones a...
  • SkXT
  • Casual Listener
  • 1015 Views
  • 7 replies
  • 0 likes
  • 1015 Views
  • 7 replies
  • 0 likes

Superuser Contribution Podcast Video Data Usage

Operating SystemWindows 10 My Question or IssueOne JRE podcast has used approximately up to 10-12.5 GB of data in 3 hours after streaming a single episode from the desktop app. This is quite excessive. Why is there not an option to disable video play...

  • Regular
  • Operating System Windows 10   My Question or Issue One JRE podcast has used approximately up to 10-12.5 GB of data in 3 hours after streaming a single episode from the desktop app. This is q...
  • theboves
  • Newbie
  • 3248 Views
  • 4 replies
  • 4 likes
  • 3248 Views
  • 4 replies
  • 4 likes