Current song can't be played after upgrading to Premium

[Haze74501]

Plan

Premium

Country

Belgium

Device

Medion Desktop PC

Operating System

Windows 10

My Question or Issue

I upgraded to premium today and suddenly nothing works anymore. Whatever song i try to play i get the message on top : current song can't be played.

Same thing on my android app : not one song starts to play.

What can i do?

[Elena]

Hey there @Haze74501!

 
Welcome to the Community and thanks for bringing this to our attention.

 
Could you try restarting your computer to see if that makes any difference for you?
 

If you still experience this, it's worth performing a clean reinstall of the app with the steps here. This will ensure that any old files are removed from your device.

Last but not least, you could check if your sound drivers are up to date and let us know if you get the same issue on the web player.

 
We'll be on the lookout for your update. Give us a shout if you have any further questions.