[Desktop] Can't play tracks on Desktop app

[Kiza]

Plan

Premium

Country

Italy 

Device

PC Desktop

Operating System

Windows 10

My Question or Issue

Hello there, from yesterday i can't listen tracks on Spotify Desktop. I can on my Android Phone, Echo Plus and Web Player. When i click play on the top of the app there is status message with blue background:
ENG: Spotify can't play this right now. If you have the file on your computer you can import it

Any solution? App reinstalled, cache deleted (appdata etc..) 

[OneByBoo]

Hey there @Kiza,

thanks for reaching out to the community !

Please try using your desktop account on a different internet connection or a differenet device to make sure this is only happening on the device you're using now.

In addition, i'd recommend running the Win update feature and audio drivers for updates and to make sure your system is fully updated.

Hope this helps 😃

[Kiza]

Hi @OneByBoo

I have tried on another pc but nothing can't listen anything. I have used my mobile connection too but nothing is change. Look like i can't listen music on desktop pc with my account.

[OneByBoo]

Hey there @Kiza,

Have you made sure your system is updated + audio drivers are updated ?

Waiting to see how it goes 😃

[Kiza]

Yeah all is updated but i foundf the problem. I have used a bluetooth spearkers, initially worked well, After closed and opened the PC again the system has changed the audio Setting for the quality from 16 bit 96.000hz to 32 bit 384.000 hz. With this setting Spotify Desktop Version doesn't work, i have changed it back and now i can listen again.

[OneByBoo]

Hey there @Kiza,

thanks for the update!

Great to hear you're back up and running.

Enjoy Spotify 😃

[jgordo]

Where is this setting? In spotify settings I only see 'Streaming Quality' > Normal, High, Very High

Is this a Windows setting somewhere?

[Kiza]

Yeah Is a Windows Setting

Sound > Playback devices > select your > proprieties > find the schedule with the settings 

Sorry i have ITA lenguage in mine, don't how Is translted in ENG 

[jgordo]

FYI I fixed this issue by updating my audio driver.

nvm that didnt work.