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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136316 Views
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  • 24 likes
  • Mac
    Windows
  • 136316 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
  • 52691 Views
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Superuser Contribution I'm hearing and seeing foreign language Ads

PlanFree/PremiumCountry AustraliaDeviceLenovo Yoga 510Operating SystemWindows 10My Question or Issue I'm hearing and seeing foreign language ads and I don't know what to do to fix it either (I have uninstalled and reinstalled). Could you please help ...

  • Newbie
  • Plan Free/Premium Country  Australia Device Lenovo Yoga 510 Operating System Windows 10 My Question or Issue  I'm hearing and seeing foreign language ads and I don't know what to d...
  • Peter
  • Spotify Legend
  • 204 Views
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  • 204 Views
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Superuser Contribution Greyed out songs in playlist

When I view a playlist I created with 240 songs on a windows desktop, it now has many songs greyed out (seemingly randomly). When I click on the song, it comes up with "Spotify can't play this right now. If you have the file on your computer you can ...

  • Newbie
  •     When I view a playlist I created with 240 songs on a windows desktop, it now has many songs greyed out (seemingly randomly). When I click on the song, it comes up with "Spotify can't ...
  • Peter
  • Spotify Legend
  • 268 Views
  • 1 replies
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  • 268 Views
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Superuser Contribution "spotify can't play this right now" Message on every song, won't play anything.

PlanPremiumCountry USADeviceDesktopOperating SystemWindows 10 My Question or Issue No songs are playing, about to cancel service

  • Newbie
  • Plan Premium Country  USA Device Desktop Operating System Windows 10  My Question or Issue   No songs are playing, about to cancel service   
  • Peter
  • Spotify Legend
  • 566 Views
  • 1 replies
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  • 566 Views
  • 1 replies
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Solved!!Superuser Contribution Spotify plays by itself after being paused

Windows 10 and Free plan. On my headphones, Sennheiser HD 660 S, whenever I pause Spotify, it would unpause itself or just play by itself after ~10-15 seconds. It only does this on these headphones, I don't know if it is Spotify not working with it o...

  • Newbie
  • Windows 10 and Free plan.   On my headphones, Sennheiser HD 660 S, whenever I pause Spotify, it would unpause itself or just play by itself after ~10-15 seconds. It only does this on these hea...
  • Peter
  • Spotify Legend
  • 3961 Views
  • 1 replies
  • 1 likes
  • 3961 Views
  • 1 replies
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Superuser Contribution Spotify not playing any songs want to import all songs

PlanPremiumCountry EnglandDevicePCOperating SystemWindows 10 My Question or Issue When ever i try to play anything that isnt downloaded or anything downloaded im asked to import it, it was playing fine a few minutes ago

  • Newbie
  • Plan Premium Country  England Device PC Operating System Windows 10   My Question or Issue  When ever i try to play anything that isnt downloaded or anything downloaded im as...
  • Peter
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
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Connect won't let me play in browser

PlanFreeCountry USADeviceWindows Desktop (work) and Google home mini (home) My Question or IssueStarted spotify at work and the music never came on. I check the volume and see it says I'm playing to my "bedroom speaker". Call my wife and sure enough,...

  • Newbie
  • Plan Free Country  USA Device Windows Desktop (work) and Google home mini (home)     My Question or Issue Started spotify at work and the music never came on.  I che...
  • Mr_Smith
  • Casual Listener
  • 146 Views
  • 1 replies
  • 1 likes
  • 146 Views
  • 1 replies
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Change offline songs folder bug

PlanPremiumCountry France DeviceDesktop computerOperating SystemWindows 10 October 2018 update My Question or IssueI am using the Windows store version of Spotify. Right after I installed Spotify and logged, I went to advanced settings to change the ...

  • Newbie
  • Plan Premium Country  France   Device Desktop computer Operating System Windows 10 October 2018 update   My Question or Issue I am using the Windows store version of Spotify...
  • 242 Views
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  • bug
    Windows 10 October update
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Superuser Contribution Unstable Windows Desktop Connection to Amazon Alexa devices

Picking up from the last post (in June) for this forum topic - playback using Spotify Connect is still randomly stopping when connected to Amazon Alexa devices like Dot and Echo and has been doing so since (at least) the beginning of 2017. During pla...

  • Roadie
  • Picking up from the last post (in June) for this forum topic - playback using Spotify Connect is still randomly stopping when connected to Amazon Alexa devices like Dot and Echo and has been doi...
  • Radian
  • Roadie
  • 449 Views
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  • 449 Views
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Superuser Contribution Queue resets after restarting spotify

Almost every time I restart spotify or my computer, the queue resets to something from a while ago. It can be a queue from earlier that day, but I've had it reset to the same queue for like a week straight (starting with the exact same song every tim...

  • Regular
  • Almost every time I restart spotify or my computer, the queue resets to something from a while ago. It can be a queue from earlier that day, but I've had it reset to the same queue for like a week st...
  • Perpetualis
  • Newbie
  • 3864 Views
  • 14 replies
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  • 3864 Views
  • 14 replies
  • 13 likes

Superuser Contribution date for added songs is ahead

I recently made a new playlist and all of the songs added apear as if they've been added "in 63 years". I'm not sure why it's showing this, but it could be due to the fact that my laptop's time/date settings got all crazy earlier and i had to set it ...

in 63 years.JPG
  • Newbie
  •     I recently made a new playlist and all of the songs added apear as if they've been added "in 63 years". I'm not sure why it's showing this, but it could be due to the fact that my lap...
  • Guido
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
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Superuser Contribution Songs disappearing from playlist

PlanPremiumCountry Poland Operating Systemwindows, android, ios. My Question or Issue Hello. some songs disappeared from my playlist (i.e. Come down by Andersoon Paak, Passin' me by by The Pharcyde and many more). They are still avialable on spotify,...

  • Newbie
  • Plan Premium Country  Poland  Operating System windows,  android,  ios.    My Question or Issue  Hello.  some songs disappeared from my playlist (i.e...
  • Guido
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Unusable app after upgrading GPU

I recently upgraded to an RTX 2080 Ti in my desktop and the Spotify app has become unusable. It's extremely sluggish scrolling and clicking anything - it's barely usable. I disable hardware acceleration and after the app restarts, it's better for jus...

  • Casual Listener
  • I recently upgraded to an RTX 2080 Ti in my desktop and the Spotify app has become unusable. It's extremely sluggish scrolling and clicking anything - it's barely usable.   I disable hardware ...
  • 113 Views
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  • 113 Views
  • 0 replies
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HIGH CPU Usage on Windows Desktop

This issue happens on all my computers (Mac & PC) , since 2 years or more. The problem occurs when I play a playlist folder (even on pause), my CPU usage go to 30-40%. Thats a lot for a music player is not it ? I tried evrything, changed computers an...

  • Casual Listener
  • This issue happens on all my computers (Mac & PC) , since 2 years or more.  The problem occurs when I play a playlist folder (even on pause), my CPU usage go to 30-40%. Thats a lo...
  • 151 Views
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  • 151 Views
  • 0 replies
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Windows Store App: High CPU Usage and Memory Leak

Hi all: before I start, there's an older, very similar topic on the same issue, but the website suggested I start a new topic. Link: https://community.spotify.com/t5/Desktop-Windows/High-CPU-Usage-amp-Memory-Leak/m-p/4441639 PlanPremiumCountryUS Devi...

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  • Casual Listener
  • Hi all: before I start, there's an older, very similar topic on the same issue, but the website suggested I start a new topic. Link: https://community.spotify.com/t5/Desktop-Windows/High-CPU-Usage-am...
  • toto123
  • Casual Listener
  • 1175 Views
  • 3 replies
  • 0 likes
  • bug
    issue
    Windows 10
    Windows 10 Creators Update App
  • 1175 Views
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Connect Causing Issues

PlanPremiumCountry UKDeviceDesktopOperating SystemW10 My Question or Issue Spotify is randomly pausing music, changing songs, adding weird playlists. How the **bleep** do I turn off connect? It's the**bleep** ever and makes Spotify unusuable. How can...

  • Casual Listener
  •   Plan Premium Country  UK Device Desktop Operating System W10   My Question or Issue  Spotify is randomly pausing music, changing songs, adding weird playlists.  ...
  • Memhave
  • Casual Listener
  • 419 Views
  • 5 replies
  • 0 likes
  • Connect
    Windows 10
  • 419 Views
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Flac support

Hi, I read so many years ago, someone raise about flac support but i see is like still not yet implemented in spotify? What a disappointment.

  • Casual Listener
  • Hi,   I read so many years ago, someone raise about flac support but i see is like still not yet implemented in spotify?   What a disappointment.  
  • universe49
  • Casual Listener
  • 755 Views
  • 2 replies
  • 2 likes
  • 755 Views
  • 2 replies
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Windows 10 Black Screen

Country UKDeviceASUS LaptopOperating SystemWindows 10 My Question or Issue Everytime I open the spotify app, it either doesn't load anything or it loads a black screen. I can't use the app at all as nothing shows up. This has been happening to me for...

  • Newbie
  •   Country  UK Device ASUS Laptop Operating System Windows 10   My Question or Issue  Everytime I open the spotify app, it either doesn't load anything or it loads a black...
  • Sebasty
  • Spotify Star
  • 1151 Views
  • 1 replies
  • 0 likes
  • 1151 Views
  • 1 replies
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Solved!! Spotify maximized window issue on Windows 10 April update Build 17134.1!

Hello, When using Spotify on Windows 10 April 2018 update build 17134.1 or even Redstone 5 builds every second time you click the maximize middle button on spotify it is not completely going into a maximized window! And you can actually see that the ...

  • Music Fan
  • Hello,   When using Spotify on Windows 10 April 2018 update build 17134.1 or even Redstone 5 builds every second time you click the maximize middle button on spotify it is not completely going...
  • treier57lol
  • Casual Listener
  • 11501 Views
  • 31 replies
  • 29 likes
  • 11501 Views
  • 31 replies
  • 29 likes

Superuser Contribution Local files wont play

PlanPremium - FamilyCountry USADeviceDesktop - Windows 10 Pro I had previously added an albulm to local files, it worked fine. Now if I try to listen to any song from that album on spotify it scrolls through each song, attempting to play it for a spl...

  • Music Fan
  • Plan Premium - Family Country  USA Device Desktop - Windows 10 Pro    I had previously added an albulm to local files, it worked fine. Now if I try to listen to any song from th...
  • Blade4198
  • Music Fan
  • 1427 Views
  • 10 replies
  • 1 likes
  • 1427 Views
  • 10 replies
  • 1 likes