Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPreimiumCountry USADeviceLaptopOperating SystemWindows 10 My Question or Issue I am still having issues with not being able to see my friend's activity even though people are saying it is fixed. I have tried reinstalling the app but it is still n...
Plan Preimium Country USA Device Laptop Operating System Windows 10 My Question or Issue I am still having issues with not being able to see my friend's activity even tho...
Community Legend
506 Views
2 replies
2 likes
PlanFree/PremiumCountry PortugalDeviceDesktopOperating SystemWindows 10 My Question or Issue:i am reporting this to you, because my account of spotify when my premium subscription endend, started having this issues like it wont start and load any mus...
Plan Free/Premium Country Portugal Device Desktop Operating System Windows 10 My Question or Issue: i am reporting this to you, because my account of spotify when my premium su...
Roadie
395 Views
1 replies
0 likes
I have a folder of music on my laptop that I've had for years. I learned that you can upload the music folders on your laptop into playlists on Spotify through the desktop app version of Spotify by using local files. I tried that and the songs won't ...
I have a folder of music on my laptop that I've had for years. I learned that you can upload the music folders on your laptop into playlists on Spotify through the desktop app version of Spotify by u...
Roadie
407 Views
1 replies
0 likes
For the past 3 weeks the "top recommendations for you" has not been updated at all. It's true for all my laptops. Both work and private machines. Please fix the issue. Another thing I have been complaining about that you have ignored is that it's not...
For the past 3 weeks the "top recommendations for you" has not been updated at all. It's true for all my laptops. Both work and private machines. Please fix the issue. ...
Visitor
5686 Views
13 replies
9 likes
Plan and version info listed belowPlanFree/Premium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Starting about a week ago My release radar would show that it is empty. If I go to play.spotify in my browser the songs ar...
Plan and version info listed below Plan Free/Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Starting about a week a...
Regular
1233 Views
2 replies
1 likes
PlanFreeCountry AustraliaDeviceDesktopOperating SystemWindows 7 My Question or Issue Lately when trying to open spotify it's been wigging out and trying to open half off my monitor which is making it instantly go into a non responsive state and never...
Plan Free Country Australia Device Desktop Operating System Windows 7 My Question or Issue Lately when trying to open spotify it's been wigging out and trying to open hal...
Spotify Legend
693 Views
4 replies
1 likes
How is it, that even though I have Spotify premium, I can't listen to a specific song through clicking on it in the desktop app (Windows 10)? When I double click on a song, another one starts. When I just hit play to start the playlist from top to bo...
How is it, that even though I have Spotify premium, I can't listen to a specific song through clicking on it in the desktop app (Windows 10)? When I double click on a song, another one starts. When I...
Gig Goer
421 Views
1 replies
0 likes
PlanStudent PremiumOperating SystemWindows 10 My Question or Issue My spotify is skipping though all of my songs on the playlist when I try to play a specific song or playlist. I will click on a song and it thinks about it for a few seconds then skip...
Plan Student Premium Operating System Windows 10 My Question or Issue My spotify is skipping though all of my songs on the playlist when I try to play a specific song or playlist. I ...
Gig Goer
3802 Views
1 replies
1 likes
PlanPremiumCountry USADeviceComputerOperating SystemWindows 10 My Question or IssueI recently installed a new SSD and installed windows 10 on it, and when I installed spotify, the desktop overlay disappeared, and I have no option to turn it back on. ...
Plan Premium Country USA Device Computer Operating System Windows 10 My Question or Issue I recently installed a new SSD and installed windows 10 on it, and when I installed sp...
Casual Listener
2760 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceDesktop PC with Windows 10 and Samsung S8 My Question or Issue When I save songs on my phone, I can later access them again under my saved songs, however the songs are not saved on my PC. When I save a song on my PC, it...
Plan Premium Country Germany Device Desktop PC with Windows 10 and Samsung S8 My Question or Issue When I save songs on my phone, I can later access them ...
Casual Listener
442 Views
1 replies
1 likes
PlanPremiumCountrySingaporeDeviceComputerOperating SystemWindows 10 Home My Issue Hi, I have no idea why I can use spotify on my desktop, even web player isn't accessible for me. I've reinstalled spotify and restarted my computer multiple times. I've...
Plan Premium Country Singapore Device Computer Operating System Windows 10 Home My Issue Hi, I have no idea why I can use spotify on my desktop, even web player isn't accessibl...
Casual Listener
1690 Views
2 replies
2 likes
PlanFreeCountry USADeviceDesktop Operating System(Windows 10) My Question or IssueMy music doesnt appear on spotify after I have reinstalled the program several times. I even tried playing other music and what not but none of them play. The music on ...
Plan Free Country USA Device Desktop Operating System (Windows 10) My Question or Issue My music doesnt appear on spotify after I have reinstalled the program several tim...
Community Legend
528 Views
1 replies
1 likes
PlanPremium CountryNorway Device(Motorola Moto G6 Plus) Operating System(Android Oreo, Windows 10) My Question or Issue Hi! My question is how do I split sessions between my PC and my phone so that I can listen to one thing on desktop and another thi...
Plan Premium Country Norway Device (Motorola Moto G6 Plus) Operating System (Android Oreo, Windows 10) My Question or Issue Hi! My question is ho...
Gig Goer
1846 Views
1 replies
1 likes
PlanFreeCountry IrelandDeviceDesktopOperating SystemWindows 10 My Question or Issue so today i opened spotify and i tried looking for a song but it was unable to play.. i went into the sys32/devices/etc and deleted the host ips.ive tried reinstalling...
Plan Free Country Ireland Device Desktop Operating System Windows 10 My Question or Issue so today i opened spotify and i tried looking for a song but it was unab...
Community Legend
361 Views
1 replies
0 likes
PlanPremiumCountry Czech RepublicOperating SystemWindows 8 My Question or IssueMy spotify computer app won't show or play any song not just in my music library, but everything in general. (The only song in my library is something from local files, bu...
Plan Premium Country Czech Republic Operating System Windows 8 My Question or Issue My spotify computer app won't show or play any song not just in my music library, but every...
Casual Listener
15960 Views
3 replies
3 likes
PlanPremium (the non Swedish premium)CountryHungary (a little south to Sweden) Operating SystemWindows 8.1 (non Swedish) My Question or Issue (in English)Hello, would you please stop playing Swedish music for me? I'm not Swedish, I don't speak Swedis...
Plan Premium (the non Swedish premium) Country Hungary (a little south to Sweden) Operating System Windows 8.1 (non Swedish) My Question or Issue (in English) Hello, wo...
Regular
1582 Views
4 replies
2 likes
PlanPremiumCountryID DeviceXiaomi Note 4Operating SystemWindows 10 My Question or Issue How did i can fix it?I dont know what happen with my spotify on windows 10
Plan Premium Country ID Device Xiaomi Note 4 Operating System Windows 10 My Question or Issue How did i can fix it? I dont know what happen with my spotify on windows ...
Community Legend
1051 Views
1 replies
0 likes
Every time I upload a cover image for my playlist then save, the quality of the cover reduces. Does anybody else have this issue? I'm certain that there's nothing wrong with the images I'm uploading, this is a Spotify issue. To make sure, I used the ...
Every time I upload a cover image for my playlist then save, the quality of the cover reduces. Does anybody else have this issue? I'm certain that there's nothing wrong with the images I'm u...
Casual Listener
2295 Views
2 replies
2 likes
PlanFreeCountry United StatesDevice(iPhone 7)Operating System(Windows 10) My Question or Issue I'm trying to play songs from the D-Day Darlings, but they're all greyed out? Is this because I am American and they are a British band?
Plan Free Country United States Device (iPhone 7) Operating System (Windows 10) My Question or Issue I'm trying to play songs from the D-Day Darlings, but they're...
Community Legend
1232 Views
2 replies
0 likes
Hi I reinstalled Spotify and when I logged back into my account only the local files were showing. However on my phone I still had all my songs in the playlist. I've tried to reinstall and delete cache. Both didn't work. Please help Thanks in advance
Hi I reinstalled Spotify and when I logged back into my account only the local files were showing. However on my phone I still had all my songs in the playlist. I've tried to reinstall and d...
Community Legend
1221 Views
2 replies
0 likes
