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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136984 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136984 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53221 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53221 Views
  • 0 replies
  • 33 likes

Can't log in to spotify on windows computer or even access the spotify website

For some reason I can't get my spotfiy to go online or even log in on my computer. The only time it will work is when I use my vpn on this computer.When that is not in use it will stay offline and I can't even access the spotify website to get the so...

  • Newbie
  • For some reason I can't get my spotfiy to go online or even log in on my computer.  The only time it will work is when I use my vpn on this computer. When that is not in use it will stay offli...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Always starting with the same, already deleted, song

PlanPremiumCountry GermanyDevicePC Operating SystemWindows 10 Home Build 17763.55 My Question or Issue When I start spotify the current song is always the same one. The problem about this is, that this song isn't the last played song and even worse i...

  • Regular
  • Plan Premium Country  Germany Device PC  Operating System Windows 10 Home Build 17763.55   My Question or Issue  When I start spotify the current song is always the same...
  • 200 Views
  • 0 replies
  • 0 likes
  • autoplay
    saved songs
  • 200 Views
  • 0 replies
  • 0 likes

Facebook Login not working

PlanPremiumCountry GermanyDeviceComputer x64Operating SystemWindows 10 My Question or Issue I can`t log into my Facebook profile inside the Spotify app. When i click "log in with Facebook" (inside my Premium account) there opens just a black window. ...

  • Newbie
  • Plan Premium Country  Germany Device Computer x64 Operating System Windows 10   My Question or Issue  I can`t log into my Facebook profile inside the Spotify app. When i clic...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Is it possible to control Volume from MS Windows App on mobile device connected on same Wi-fi and sa

PlanPremium FamilyCountry Czech RepublicDeviceSamsung Galaxy Trend GT-S7580Operating SystemWindows 7 My Question or Issue Hello, With reference to topic "Volume control on secondary device" I´d like to ask if it is possible to control volume from MS ...

  • Casual Listener
  • Plan Premium Family Country  Czech Republic Device Samsung Galaxy Trend GT-S7580 Operating System Windows 7   My Question or Issue   Hello,   With reference to topic ...
  • Soundofus
  • Spotify Star
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

Superuser Contribution Browse in Spotify - no connection

PlanPremiumCountry GermanyDeviceDesktop PCOperating SystemWindows 10 My Question or IssueHi, since a few days i'm not able to gain connection to the spotify browse function. It is always said, that there is a connectionproblem. My Internet is working...

  • Regular
  • Plan Premium Country  Germany Device Desktop PC Operating System Windows 10   My Question or Issue Hi, since a few days i'm not able to gain connection to the spotify browse funct...
  • DPNik
  • Regular
  • 341 Views
  • 3 replies
  • 2 likes
  • 341 Views
  • 3 replies
  • 2 likes

Superuser Contribution Filtering not working correctly on playlist

PlanPremiumCountry United KingdomDeviceDesktop PCOperating SystemWindows 10 My Question or IssuePlaylist filtering is not working as I believe it should.What happens:I type 'I' in a playlist that contains the song Impossible, and it returns it.I type...

  • Newbie
  • Plan Premium Country  United Kingdom Device Desktop PC Operating System Windows 10   My Question or Issue Playlist filtering is not working as I believe it should. What ha...
  • Peter
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend's feed doesn't work

PlanPremiumCountryFrance DevicePCOperating SystemWindows My Question or Issue My Friend's feed doesn't appear on the right of the desktop. the column is empty, just indicating "see what your friends are listening" but nothing appeears.but i'have conn...

  • Newbie
  • Plan Premium Country France  Device PC Operating System Windows   My Question or Issue  My Friend's feed doesn't appear on the right of the desktop. the column is empty, just...
  • Peter
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disliking songs/artists/an entire country.

PlanFreeCountry IsraelDevicePCOperating SystemWindows 7 My Question or IssueIs it possible to dislike either an artist or an entire country?---Let's call it as it is - I've grown into a racist... not-nice-person...I live in Israel and learned to desp...

  • Newbie
  • Plan Free Country  Israel Device PC Operating System Windows 7  My Question or Issue Is it possible to dislike either an artist or an entire country? --- Let's call it as it is -...
  • Peter
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Spotify connect does not work under Win 10 App

PlanPremiumCountry SwitzerlandDeviceSurfface ProOperating SystemWin 10 My Question or IssueComputer is connected via WiFi to home Network with 3 Sonos Speakers. Almost always I don't see any of the sonos devices through spotify connect. Sometimes one...

  • Newbie
  • Plan Premium Country  Switzerland Device Surfface Pro Operating System Win 10   My Question or Issue Computer is connected via WiFi to home Network with 3 Sonos Speakers. Almost a...
  • 267 Views
  • 0 replies
  • 0 likes
  • Spotify Connect Desktop
    win 10
  • 267 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify can't play this right now: error way too often after reboot

PlanPremiumCountryFinland DevicePCOperating SystemWindows 10 My Question or Issue It happens way too often to keep ignoring this problem.Every now and then when I start Spotiufy I'm getting "Spotify can't play this right now. If you have the file on ...

  • Newbie
  •  Plan Premium Country Finland  Device PC Operating System Windows 10   My Question or Issue   It happens way too often to keep ignoring this problem. Every now and the...
  • Peter
  • Spotify Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option for Showing Recently played Artists resets by Restart

My Question or IssueI recently noticed, that my option for showing my recently played artist in the option menu is reseting itself. This happens everytime, when I close my windows app. I wanted to disable the function of showing my recently played ar...

  • Casual Listener
  •   My Question or Issue I recently noticed, that my option for showing my recently played artist in the option menu is reseting itself. This happens everytime, when I close my windows app. I w...
  • Peter
  • Spotify Legend
  • 409 Views
  • 2 replies
  • 4 likes
  • Social
  • 409 Views
  • 2 replies
  • 4 likes

Randomly switching playlists

I have 3 playlists. I've noticed that if I listen to any of them for more than 3 songs, it randomly switches to one of the other playlists. Each one has over 100 songs, so it's not like they ran out of songs. Why is this happening? Running latest ver...

  • Gig Goer
  • I have 3 playlists. I've noticed that if I listen to any of them for more than 3 songs, it randomly switches to one of the other playlists. Each one has over 100 songs, so it's not like they ran...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Solved!! NOT LOADING SOMEONE HELP PLEASE

PlanFreeCountryUSA DeviceChromebookOperating SystemChromebook My Question or Issue My WiFi is strong and it always works, but whenever I search up songs, it takes forever to load and takes forever to play a playlist, even my playlist and it is annoyi...

  • Casual Listener
  • Plan Free Country USA  Device Chromebook Operating System Chromebook  My Question or Issue  My WiFi is strong and it always works, but whenever I search up songs, it takes for...
  • JamesCBridges
  • Gig Goer
  • 685 Views
  • 2 replies
  • 0 likes
  • Other
  • 685 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play the current song

PlanPremiumCountrySingaporeDeviceWindows desktop (self built)Operating SystemWindows 10 My Question or IssueHi Whenever i click on a song to play on my Spotify, it doesn't play immediately. The time stays at 0:00, and sometimes the album cover of the...

  • Casual Listener
  • Plan Premium Country Singapore Device Windows desktop (self built) Operating System Windows 10   My Question or Issue Hi    Whenever i click on a song to play on my Spotify...
  • mattomus
  • Newbie
  • 2023 Views
  • 25 replies
  • 1 likes
  • 2023 Views
  • 25 replies
  • 1 likes

Can't play the current song right after subscribing to premium

PlanPremiumCountryIsrael DevicePCOperating SystemWindows 7 My Question or Issue Spotify PC worked just fine. Then I decided to subscribe to premium. The moment I approved it through paypal, I couldnt listen to songs anymore. Why?

  • Newbie
  • Plan Premium Country Israel  Device PC Operating System Windows 7  My Question or Issue  Spotify PC worked just fine. Then I decided to subscribe to premium. The moment I appr...
  • Luke
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Volume to low (again)

PlanPremiumCountryNorway DeviceHuawei Matebook X ProOperating SystemWindows 10 My Question or Issue Sound level out of Spotify is to low! At max volume it is not enjoyable. I have maxed out all sound levels... as you can see by my attached picture of...

  • Regular
  • Plan Premium Country Norway  Device Huawei Matebook X Pro Operating System Windows 10   My Question or Issue  Sound level out of Spotify is to low! At max volume it is not en...
  • Luke
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Songs randomly skipping on all platforms.

PlanPremiumCountry USADevicemoto razer (android) and PC app My Question or IssueI've seen similar issues such as this that seem to be device related. But I am having the issue across all platforms. Ill be half way through a song and the song will ski...

  • Casual Listener
  • Plan Premium Country  USA Device moto razer (android) and PC app   My Question or Issue I've seen similar issues such as this that seem to be device related. But I am having the iss...
  • codstar
  • Casual Listener
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Moods and Genres not working in Windows client

Another user commented on this and I tried to add a reply to that post but there was no option to do so. For months now, none of the options under Discover (e.g., Top Lists, Genres & Moods) have not been working in my Spotify players for Windows. Thi...

  • Newbie
  • Another user commented on this and I tried to add a reply to that post but there was no option to do so.    For months now, none of the options under Discover (e.g., Top Lists, Genre...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Won't boot up spotify and get an error message for a folder i don't have permissions to

PlanFreeCountry USADevicePersonal Gaming Laptop (msi gl62m 7rdx)Operating SystemWindows 10 ( just updated a few days ago) My Question or Issue So for the last day or two every time i've tried to boot up spotify i get this message: "C:Program Files\Wi...

  • Casual Listener
  • Plan Free Country  USA Device Personal Gaming Laptop (msi gl62m 7rdx) Operating System Windows 10 ( just updated a few days ago)   My Question or Issue  So for the last day o...
  • Sans3012
  • Casual Listener
  • 1403 Views
  • 2 replies
  • 0 likes
  • 1403 Views
  • 2 replies
  • 0 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it.

PlanFreeCountryUnited States DevicePCOperating SystemWindows 10 My Question or Issue "Spotify can't play this right now. If you have the file on your computer you can import it." The issue only began today when I turned my computer on and attempted t...

  • Casual Listener
  • Plan Free Country United States   Device PC Operating System Windows 10   My Question or Issue  "Spotify can't play this right now. If you have the file on your computer you...
  • Twixmonkey
  • Gig Goer
  • 21266 Views
  • 5 replies
  • 1 likes
  • 21266 Views
  • 5 replies
  • 1 likes