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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2416 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

155132 Views

83 replies

27 likes

  • 155132 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

148961 Views

295 replies

22 likes

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  • 295 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11490 Views

1 replies

6 likes

  • 11490 Views
  • 1 replies
  • 6 likes

Made For You is empty in the desktop version

PlanFreeCountry IndiaDeviceLenovo LaptopOperating System Windows 10 My Question or Issue The Made for you tab in the Web player and the client is empty and says "Keep listening to the music you love. Once we know what you love to listen to, Your Dail...

Newbie

  Plan Free Country  India Device Lenovo Laptop Operating System  Windows 10  My Question or Issue  The Made for you tab in the Web player and the client is empty a...

A_Musicophile

Community Legend

1214 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution [Desktop] Scroll position bug

PlanPremiumCountryUnited StatesDeviceDell XPS 9365i7-8500Y @ 1.6GHz, 16GB RAM, 512 GB SSD, 13.3" 3200 x 1800 touch displayOperating SystemWindows 10 1809My Question or Issue When pressing the back button at the bottom of the about page to navigate to...

Newbie

Plan Premium Country United States Device Dell XPS 9365 i7-8500Y @ 1.6GHz, 16GB RAM, 512 GB SSD, 13.3" 3200 x 1800 touch display Operating System Windows 10 1809 My Question or Issue &...

Mihail

Spotify Legend

719 Views

3 replies

3 likes

  • 719 Views
  • 3 replies
  • 3 likes

Lots of songs won't play!

PlanFreeCountry CanadaDevicePCOperating System Windows 10My Question or Issue Spotify won't play like 70% of songs I try to play, this is becoming a pain in the neck. See attatched file for what I see when i try to play unplayable songs. There are lo...

Newbie

Plan Free Country  Canada Device PC Operating System   Windows 10 My Question or Issue  Spotify won't play like 70% of songs I try to play, this is becoming a pain in the nec...

AcousticGrover

Gig Goer

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

ayuda no reproduce las canciones

entre a mi playlist y no aparecia ninguna de mis canciones, fui a buscar una cancion y aparecia pero en el momento que la voy a escuchar queda como si no lo ubiese puesto, en el celular si que anda y estan las canciones, pero en la pc no, ya llevo va...

Newbie

entre a mi playlist y no aparecia ninguna de mis canciones, fui a buscar una cancion y aparecia pero en el momento que la voy a escuchar queda como si no lo ubiese puesto, en el celular si que anda y...

Brunelicia

Community Legend

1447 Views

1 replies

0 likes

  • 1447 Views
  • 1 replies
  • 0 likes

Desktop Spotify basically broken

PlanFreeCountry USADeviceToshiba laptop, iPhone 7+Operating SystemWindows 10, iOS 12.1.4 My Question or Issue a few weeks ago, i noticed i was unable to play songs that i had never played before on spotify. it didn't matter if i was able to play them...

Newbie

  Plan Free Country  USA Device Toshiba laptop, iPhone 7+ Operating System Windows 10, iOS 12.1.4   My Question or Issue  a few weeks ago, i noticed i was unable to pla...

Mantisentil

Community Legend

905 Views

1 replies

0 likes

  • 905 Views
  • 1 replies
  • 0 likes

Solved!! All songs gone from Spotify. I mean ALL of them.

Country USADevice Alienware 17 R3Operating SystemWindows 10 So basically there is no songs whatsoever on my app.I have tried uninstalling/reinstalling, restarting my device, powering it all the way off and all the way back on, and this has been going...

Casual Listener

Country  USA Device  Alienware 17 R3 Operating System Windows 10   So basically there is no songs whatsoever on my app. I have tried uninstalling/reinstalling, restarting my de...

Bittencourt

Spotify Star

3813 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

nothing works

all of the songs are greyed out when i click on them they do not play. none of my playlists load tried uninstall reinstall didnt work

Newbie

  all of the songs are greyed out when i click on them they do not play.  none of my playlists load  tried uninstall reinstall didnt work   

A_Musicophile

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

no sound during playback

My Question or Issuewhen i try playing tracks on windows, both on Spotify web player and the downloaded app, it shows the progress bar moving but will not play sound. after another trial, it shows me "error: cannot play the current song." i've tried ...

Newbie

My Question or Issue when i try playing tracks on windows, both on Spotify web player and the downloaded app, it shows the progress bar moving but will not play sound. after another trial, it shows ...

A_Musicophile

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Search function - not working on my Microsoft windows phone - rest of functions working

PlanPremiumCountryUnited Kingdom DeviceMicrosoft Windows phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Premium Country United Kingdom   Device Microsoft Windows phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Spotify on Windows dosn't work

Operating SystemWindows 10 My Question or IssueA few days ago I have problems with the app, it does not play some songs and I have uninstalled and installed it and it is still the same, now the empty playlists appear, but in the cellphone I can play ...

Newbie

 Operating System Windows 10   My Question or Issue A few days ago I have problems with the app, it does not play some songs and I have uninstalled and installed it and it is still the ...

Bittencourt

Spotify Star

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Desktop Bug

PlanPremiumCountryUnited States DeviceSelf-Built DesktopOperating SystemWindows 10 My Question or IssueWhen i use my keyboard (Next song) button the songs overlap and when i pause the song, a song is still playing through Spotify. The only way i can ...

Newbie

Plan Premium Country United States   Device Self-Built Desktop Operating System Windows 10   My Question or Issue When i use my keyboard (Next song) button the songs overlap and ...

Bittencourt

Spotify Star

479 Views

1 replies

0 likes

bug
  • 479 Views
  • 1 replies
  • 0 likes

Spotify can't play some songs after the last update

PlanFreeCountryCzech Republic DevicePersonal ComputerOperating SystemWindows 7 My Question or IssueAfter last update my Spotify can't play some songs. Mostly songs of new artists what i didn't listened before. Everyhing what I've added to my playlist...

Casual Listener

Plan Free Country Czech Republic   Device Personal Computer Operating System Windows 7   My Question or Issue After last update my Spotify can't play some songs. Mostly songs of ...

corroder5

Casual Listener

1065 Views

6 replies

3 likes

  • 1065 Views
  • 6 replies
  • 3 likes

Desktop app doesn't save current session properly

PlanPremiumCountry The NetherlandsDeviceAsus laptopOperating SystemWindows 10 My Question or Issue Whenever I (re)open my Spotify app, it should show me what song I was playing when I closed the application after my last session. The problem is, it o...

Casual Listener

Plan Premium Country  The Netherlands Device Asus laptop Operating System Windows 10   My Question or Issue  Whenever I (re)open my Spotify app, it should show me what song I...

CatDance

Casual Listener

1289 Views

4 replies

2 likes

saving problem
session
session cookie
shuffle
shuffle issue
  • 1289 Views
  • 4 replies
  • 2 likes

Radioboss integration

PlanFreeCountryItaly DevicePCOperating SystemWindows 10 My Question or Issue Someone knows if Spotify will add the possibility to stream from W10 app to Radioboss?

Newbie

Plan Free Country Italy   Device PC Operating System Windows 10   My Question or Issue    Someone knows if Spotify will add the possibility to stream from W10 app to R...

Bittencourt

Spotify Star

1321 Views

1 replies

2 likes

Windows
  • 1321 Views
  • 1 replies
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How do I Block / Hide artists w/ Premium on Android & Windows?

I saw in a news article that Spotify was getting this feature and it was slowlyl being rolled out. Articles said to click the 3 dot button and then Block / Hide. Its not there. I cannot seem to find it anywhere on the desktop app or on the Android ap...

Regular

  I saw in a news article that Spotify was getting this feature and it was slowlyl being rolled out. Articles said to click the 3 dot button and then Block / Hide. Its not there. I cannot seem ...

OneByBoo

Roadie

11814 Views

5 replies

5 likes

  • 11814 Views
  • 5 replies
  • 5 likes

Friend Feed Still Not Working

PlanPreimiumCountry USADeviceLaptopOperating SystemWindows 10 My Question or Issue I am still having issues with not being able to see my friend's activity even though people are saying it is fixed. I have tried reinstalling the app but it is still n...

Regular

Plan Preimium Country  USA Device Laptop Operating System Windows 10   My Question or Issue  I am still having issues with not being able to see my friend's activity even tho...

Mantisentil

Community Legend

532 Views

2 replies

2 likes

  • 532 Views
  • 2 replies
  • 2 likes

Issue with spotify working after loosing the premium subscription

PlanFree/PremiumCountry PortugalDeviceDesktopOperating SystemWindows 10 My Question or Issue:i am reporting this to you, because my account of spotify when my premium subscription endend, started having this issues like it wont start and load any mus...

Newbie

Plan Free/Premium Country  Portugal Device Desktop Operating System Windows 10   My Question or Issue: i am reporting this to you, because my account of spotify when my premium su...

OneByBoo

Roadie

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Why won't Spotify import my playlist?

I have a folder of music on my laptop that I've had for years. I learned that you can upload the music folders on your laptop into playlists on Spotify through the desktop app version of Spotify by using local files. I tried that and the songs won't ...

Newbie

I have a folder of music on my laptop that I've had for years. I learned that you can upload the music folders on your laptop into playlists on Spotify through the desktop app version of Spotify by u...

OneByBoo

Roadie

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Top recommendations for you is NOT updating

For the past 3 weeks the "top recommendations for you" has not been updated at all. It's true for all my laptops. Both work and private machines. Please fix the issue. Another thing I have been complaining about that you have ignored is that it's not...

Roadie

For the past 3 weeks the "top recommendations for you" has not been updated at all.   It's true for all my laptops. Both work and private machines.   Please fix the  issue.  ...

ThatRanger92

Visitor

5893 Views

13 replies

9 likes

  • 5893 Views
  • 13 replies
  • 9 likes

Solved!! Cant play any new songs from Spotify and Release Radar is blank

Plan and version info listed belowPlanFree/Premium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Starting about a week ago My release radar would show that it is empty. If I go to play.spotify in my browser the songs ar...

Regular

  Plan and version info listed below Plan Free/Premium   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Starting about a week a...

jlestudios

Regular

1265 Views

2 replies

1 likes

  • 1265 Views
  • 2 replies
  • 1 likes