Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Everytime Spotify updates itself and attempts to reinstall the update I get error 18. This has happened 10 times. I've had to completely reinstall and install it again 10 times. I don't want to deal with this anymore. I've seen posts on here about er...
Everytime Spotify updates itself and attempts to reinstall the update I get error 18. This has happened 10 times. I've had to completely reinstall and install it again 10 times. I don't want to deal ...
Roadie
548 Views
1 replies
0 likes
Country USA Operating System Windows 10 My Question or IssueNeither songs or playlists load. When I select a playlist it claims there are no songs in the playlists, and before this issue, I would select a song and nothing would happen. To be more cle...
Country USA Operating System Windows 10 My Question or Issue Neither songs or playlists load. When I select a playlist it claims there are no songs in...
Regular
10107 Views
2 replies
0 likes
PlanPremiumCountry USA Operating SystemWindows 10 & Android My Question or Issue One of my favorite features of Spotify, the Discover tab, has not updated it's recommendations in over a month, perhaps longer. I see the new releases change every week ...
Plan Premium Country USA Operating System Windows 10 & Android My Question or Issue One of my favorite features of Spotify, the Discover tab, has not updated it...
Casual Listener
473 Views
2 replies
2 likes
PlanPremiumCountry ItalyDevicePCOperating SystemWin10 My Question or Issue Since around early february, spotify has stopped working on my Desktop PC.Neither the app, nor the online (browser) version work.My account currently works normally both on my...
Plan Premium Country Italy Device PC Operating System Win10 My Question or Issue Since around early february, spotify has stopped working on my Desktop PC. Neither the a...
Community Legend
927 Views
6 replies
0 likes
Hello, When I download Spotify to my computer, an error message appears saying "Can not download Spotify ... new attempt in 10 seconds". I restart my computer but the problem persists. I am connected to the internet, so I do not understand the proble...
Hello, When I download Spotify to my computer, an error message appears saying "Can not download Spotify ... new attempt in 10 seconds". I restart my computer but the problem persist...
Spotify Star
3844 Views
7 replies
0 likes
Plan Country Device Operating SystemWindows 10 My Question or IssueUsing Open Spotify it prevents the screen from sleeping. Is there a way to change that behaviour?
Plan Country Device Operating System Windows 10 My Question or Issue Using Open Spotify it prevents the screen from sleeping. Is there a way to change that behav...
Casual Listener
3802 Views
2 replies
0 likes
PlanPremiumCountry United StatesDeviceHP EliteDesk Operating SystemWindows 7 or later My Question or Issue I am able to log into my webplayer on Google Chrome and play my music through my playlists just fine, but when I try to use the desktop app, wh...
Plan Premium Country United States Device HP EliteDesk Operating System Windows 7 or later My Question or Issue I am able to log into my webplayer on Google Chrome ...
Casual Listener
4345 Views
4 replies
0 likes
PlanPremiumCountry SingaporeDeviceCustom PC, Huawei P9+Operating SystemWindows 7 Ultimate x64, Android Oreo My Question or Issue Songs saved and added to playlists on Android are synced in individual playlists but not in the main "Songs" list in the ...
Plan Premium Country Singapore Device Custom PC, Huawei P9+ Operating System Windows 7 Ultimate x64, Android Oreo My Question or Issue Songs saved and added to playlists ...
Roadie
349 Views
1 replies
0 likes
PlanFreeCountryMéxico Operating SystemAndroid 5.1, Windows 10 My Question or IssueThe problem I have currently with Spotify is the following, trying to play some song, about 100%, I can only hear a 70%, the others simply do not play, things that is r...
Plan Free Country México Operating System Android 5.1, Windows 10 My Question or Issue The problem I have currently with Spotify is the following, trying to play some song, abo...
Casual Listener
397 Views
2 replies
0 likes
Why have you guys STILL not addressed the bug that people have been reporting since 2017 where you cannot enable/disable explicit playback on desktop. I had it off on my phone now I cannot listen to certain tracks on the desktop and the desktop app h...
Why have you guys STILL not addressed the bug that people have been reporting since 2017 where you cannot enable/disable explicit playback on desktop. I had it off on my phone now I can...
Regular
560 Views
2 replies
0 likes
Basically, I logged to my computer just I normally do, and opened spotify. When I tried to play a song none of the songs are able to play, which one by one catches on to all my devices. The only thing that Spotify works on is my phone. But, when I pl...
Basically, I logged to my computer just I normally do, and opened spotify. When I tried to play a song none of the songs are able to play, which one by one catches on to all my devices. The only thin...
Casual Listener
850 Views
5 replies
0 likes
PlanFreeCountry IndiaDeviceLenovo LaptopOperating System Windows 10 My Question or Issue The Made for you tab in the Web player and the client is empty and says "Keep listening to the music you love. Once we know what you love to listen to, Your Dail...
Plan Free Country India Device Lenovo Laptop Operating System Windows 10 My Question or Issue The Made for you tab in the Web player and the client is empty a...
Community Legend
1193 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceDell XPS 9365i7-8500Y @ 1.6GHz, 16GB RAM, 512 GB SSD, 13.3" 3200 x 1800 touch displayOperating SystemWindows 10 1809My Question or Issue When pressing the back button at the bottom of the about page to navigate to...
Plan Premium Country United States Device Dell XPS 9365 i7-8500Y @ 1.6GHz, 16GB RAM, 512 GB SSD, 13.3" 3200 x 1800 touch display Operating System Windows 10 1809 My Question or Issue &...
Spotify Legend
687 Views
3 replies
3 likes
PlanFreeCountry CanadaDevicePCOperating System Windows 10My Question or Issue Spotify won't play like 70% of songs I try to play, this is becoming a pain in the neck. See attatched file for what I see when i try to play unplayable songs. There are lo...
Plan Free Country Canada Device PC Operating System Windows 10 My Question or Issue Spotify won't play like 70% of songs I try to play, this is becoming a pain in the nec...
Gig Goer
301 Views
1 replies
0 likes
entre a mi playlist y no aparecia ninguna de mis canciones, fui a buscar una cancion y aparecia pero en el momento que la voy a escuchar queda como si no lo ubiese puesto, en el celular si que anda y estan las canciones, pero en la pc no, ya llevo va...
entre a mi playlist y no aparecia ninguna de mis canciones, fui a buscar una cancion y aparecia pero en el momento que la voy a escuchar queda como si no lo ubiese puesto, en el celular si que anda y...
Community Legend
1416 Views
1 replies
0 likes
PlanFreeCountry USADeviceToshiba laptop, iPhone 7+Operating SystemWindows 10, iOS 12.1.4 My Question or Issue a few weeks ago, i noticed i was unable to play songs that i had never played before on spotify. it didn't matter if i was able to play them...
Plan Free Country USA Device Toshiba laptop, iPhone 7+ Operating System Windows 10, iOS 12.1.4 My Question or Issue a few weeks ago, i noticed i was unable to pla...
Community Legend
894 Views
1 replies
0 likes
Country USADevice Alienware 17 R3Operating SystemWindows 10 So basically there is no songs whatsoever on my app.I have tried uninstalling/reinstalling, restarting my device, powering it all the way off and all the way back on, and this has been going...
Country USA Device Alienware 17 R3 Operating System Windows 10 So basically there is no songs whatsoever on my app. I have tried uninstalling/reinstalling, restarting my de...
Spotify Star
3754 Views
7 replies
0 likes
all of the songs are greyed out when i click on them they do not play. none of my playlists load tried uninstall reinstall didnt work
all of the songs are greyed out when i click on them they do not play. none of my playlists load tried uninstall reinstall didnt work
Community Legend
344 Views
1 replies
0 likes
My Question or Issuewhen i try playing tracks on windows, both on Spotify web player and the downloaded app, it shows the progress bar moving but will not play sound. after another trial, it shows me "error: cannot play the current song." i've tried ...
My Question or Issue when i try playing tracks on windows, both on Spotify web player and the downloaded app, it shows the progress bar moving but will not play sound. after another trial, it shows ...
Community Legend
275 Views
1 replies
0 likes
PlanPremiumCountryUnited Kingdom DeviceMicrosoft Windows phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country United Kingdom Device Microsoft Windows phone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
270 Views
0 replies
0 likes
