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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • 24 likes
  • Mac
    Windows
  • 136135 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52545 Views
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  • Windows
  • 52545 Views
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Question about local files?

I just signed up, but there are some songs I want to listen to that aren't available on Spotify. Most of these songs are Japanese and therefore foreign which is probably why they aren't available. So, I can just upload them, right? But what about cop...

  • Casual Listener
  • I just signed up, but there are some songs I want to listen to that aren't available on Spotify. Most of these songs are Japanese and therefore foreign which is probably why they aren't available. So...
  • OhMightyMangoes
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
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How do I find where my local files are stored?

I am trying to send a few files to my friend but cannot find where it is stored on my computer. I can no longer do the "Show in finder" option as it was removed. Any help?

  • Newbie
  • I am trying to send a few files to my friend but cannot find where it is stored on my computer. I can no longer do the "Show in finder" option as it was removed.   Any help?  
  • Maxim
  • Spotify Star
  • 18744 Views
  • 1 replies
  • 2 likes
  • 18744 Views
  • 1 replies
  • 2 likes

Foreign language symbols showing on random tracks

PlanPremiumCountry USDeviceHP ZBook, Google PixelOperating SystemWindows 7, Android 9 My Question or Issue I've noticed glyphs from foreign languages showing up in the names of some tracks. See screenshot. This is happening on Windows 7 desktop clien...

  • Casual Listener
  • Plan Premium Country  US Device HP ZBook, Google Pixel Operating System Windows 7, Android 9   My Question or Issue  I've noticed glyphs from foreign languages showing up in ...
  • efp822
  • Newbie
  • 1307 Views
  • 4 replies
  • 3 likes
  • 1307 Views
  • 4 replies
  • 3 likes

Can't play Spotify mp3 local files on PC

PlanPremiumCountry IsraelDevicePCOperating SystemWindows 10My Question or Issue I can't play mp3 files I imported from my local files to my Spotify playlist. I can play them on my android phone without any problems but I can't on my PC.The error mess...

  • Regular
  • Plan Premium Country  Israel Device PC Operating System Windows 10 My Question or Issue  I can't play mp3 files I imported from my local files to my Spotify playlist. I can play th...
  • lww-_kcsdruz
  • Regular
  • 719 Views
  • 4 replies
  • 0 likes
  • 719 Views
  • 4 replies
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"Spotify can't play this (...) you can import it" for albums I have imported already

PlanFreeCountryUnited Kingdom (Scotland)DeviceDesktop PCOperating SystemWindows 10 My Question or IssueThis issue is of a similar nature to the one that's already seemingly going around in this thread, however, the solutions offered there haven't hel...

  • Newbie
  • Plan Free Country United Kingdom (Scotland) Device Desktop PC Operating System Windows 10   My Question or Issue This issue is of a similar nature to the one that's already seemingly g...
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  • 167 Views
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Superuser Contribution Find Friends BROKEN under Follow tab

PlanPremiumCountryUSAOperating SystemWindows 10 Desktop My Question or IssueHello Spotify, I have noticed that the find friends button has been broken lately. I have tried logging in and out, restarting, disconnecting my facebook account and reconnec...

  • Newbie
  • Plan Premium Country USA Operating System Windows 10 Desktop   My Question or Issue Hello Spotify,   I have noticed that the find friends button has been broken lately. I have tri...
  • Peter
  • Spotify Legend
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
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Superuser Contribution A firewall may be blocking Spotify Proxy Error

PlanPremiumCountryBrazil DevicePCOperating SystemWindows 7 My Question or IssueFor a couple of weeks now I can't login to Spotify on my work PC. I keep getting the error: A firewall may be blocking Spotify. Please update your firewall to allow Spotif...

  • Newbie
  • Plan Premium Country Brazil  Device PC Operating System Windows 7   My Question or Issue For a couple of weeks now I can't login to Spotify on my work PC. I keep getting the error...
  • Peter
  • Spotify Legend
  • 2067 Views
  • 1 replies
  • 0 likes
  • 2067 Views
  • 1 replies
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Superuser Contribution The next track doesn't play and the queue just vanishes

Plan PremiumCountry United KingdomDevice Android and Windows 10My Question or Issue I've searched and can't find an answer. I merrily start playing a playlist and after one or two tracks it stops after the track and doesn't play the next track. If I ...

  • Regular
  • Plan Premium Country United Kingdom Device Android and Windows 10 My Question or Issue  I've searched and can't find an answer. I merrily start playing a playlist and after one or two tracks...
  • Peter
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
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Superuser Contribution Music skips to the next song after 45 - 90 secs on multiple devices

Free planUK based but currently in IndiaWindows laptop using Internet Explorer 10 running Spotify App 1.0.91.183.g259b84fa and iPad Pro ios 11 running latest version of Spotify. My Question or IssueOn both devices the music skips after a random amoun...

  • Newbie
  • Free plan UK based but currently in India Windows laptop using Internet Explorer 10 running Spotify App 1.0.91.183.g259b84fa and iPad Pro ios 11 running latest version of Spotify.     ...
  • Peter
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
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Superuser Contribution Student discount -3 months at 99c

My Question or Issue:Prior varifying my student discount, it was showing i will receive 99c for first 3 months on student packhage, then CAD4.99 per month.after student status verification, i donot see it. I have been taken to payment and has been ch...

  • Newbie
  • My Question or Issue: Prior varifying my student discount, it was showing i will receive 99c for first 3 months on student packhage, then CAD4.99 per month. after student status verification, i d...
  • Peter
  • Spotify Legend
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
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Superuser Contribution Offline Music randomly deleting.

PlanPremiumCountry Australia/New ZealandDeviceLaptopOperating SystemWindows 10 My Question or Issue All of my offline music has deleted itself maybe 5 times now in the past 3 weeks.Does anyone else have this problem? I've already removed all offline ...

  • Newbie
  •   Plan Premium Country  Australia/New Zealand Device Laptop Operating System Windows 10   My Question or Issue   All of my offline music has deleted itself maybe 5 tim...
  • Peter
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

'Open Spotify Automatically' Setting Don't Work

PlanPremiumCountryUSA DeviceDesktop computerOperating SystemWindows 10 My Question or Issue When I start up my computer, I am always greeted by Spotify and a few select programs that are enabled in startup. Spotify is not one of those, but it opens a...

  • Regular
  • Plan Premium Country USA    Device Desktop computer Operating System Windows 10   My Question or Issue  When I start up my computer, I am always greeted by Spotify and ...
  • Shirauk
  • Regular
  • 626 Views
  • 2 replies
  • 3 likes
  • 626 Views
  • 2 replies
  • 3 likes

Superuser Contribution I can't uninstall Spotify on Windows 7

PlanPremiumOperating SystemWindwos 7My Question or IssueI can not uninstall Spotify on Windows 7 i dont know why but the crashes program when i try to uninstall it from all ways, via Control Panel or the Command line, I dont know what to do... Also i...

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  • Casual Listener
  • Plan Premium Operating System Windwos 7 My Question or Issue I can not uninstall Spotify on Windows 7 i dont know why but the crashes program when i try to uninstall it from all ways, via Contro...
  • Peter
  • Spotify Legend
  • 779 Views
  • 3 replies
  • 0 likes
  • 779 Views
  • 3 replies
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Superuser Contribution "Spotify Can't play this right now If you have the file you can import it."

PlanFamilyCountryScotland DevicePCOperating SystemWindows 10 My Question or IssueI am playing U2 songs of experience delux edition and its skipping most files with this error. Anyone know how to sort it ?

  • Casual Listener
  • Plan Family Country Scotland   Device PC Operating System Windows 10   My Question or Issue I am playing U2 songs of experience delux edition and its skipping most files with thi...
  • Peter
  • Spotify Legend
  • 535 Views
  • 3 replies
  • 0 likes
  • 535 Views
  • 3 replies
  • 0 likes

Not able to change playlist cover

PlanPremiumCountry ItalyDevicePCOperating SystemLatest Windows 10 with october update My Question or Issue I'm not able to change the cover of one of my playlists. No errors from spotify, the green bar fills correctly, but as soon as I switch view an...

  • Casual Listener
  • Plan Premium Country  Italy Device PC Operating System Latest Windows 10 with october update   My Question or Issue  I'm not able to change the cover of one of my playlists. ...
  • LostMermaid
  • Newbie
  • 148 Views
  • 1 replies
  • 1 likes
  • 148 Views
  • 1 replies
  • 1 likes

Pause-Taste funktioniert nicht mehr

PlanPremiumCountryGermanyOperating SystemWindows 10 My Question or Issue Ich habe seit drei Tagen folgendes Problem: Immer wenn ich die Pause-Taste drücke, pausiert die Musik für ungefähr vier Sekunden - dann spielt sie einfach weiter. Um die Musik z...

  • Newbie
  • Plan Premium Country Germany Operating System Windows 10   My Question or Issue  Ich habe seit drei Tagen folgendes Problem: Immer wenn ich die Pause-Taste drücke, pausiert die Musi...
  • Maxim
  • Spotify Star
  • 3032 Views
  • 1 replies
  • 0 likes
  • 3032 Views
  • 1 replies
  • 0 likes

Solved!! How do I copy downloaded albums & playlists from PC to SD card

PlanPremiumCountry UKDevices - PCOther DevicesiPhone 6, iPad 2Operating SystemWindows 10 My Question or Issue I am a premium Spofify user, accessing music on the iPad, iPhone and PC (Windows 10). I would like to copy the albums and playlists to an SD...

  • Casual Listener
  •   Plan Premium Country  UK Devices - PC Other Devices iPhone 6, iPad 2 Operating System Windows 10   My Question or Issue   I am a premium Spofify user, accessing mus...
  • Dave1919
  • Casual Listener
  • 550 Views
  • 3 replies
  • 0 likes
  • 550 Views
  • 3 replies
  • 0 likes

Superuser Contribution Syncing local files from phone back to PC

Hello community, I just have a little question. So I had tons of custom files I uploaded to spotify (I'm on the premium subscription btw), but I uploaded them to playlists and synced them to my phone so I can play them when I'm not home. However I re...

  • Newbie
  • Hello community, I just have a little question. So I had tons of custom files I uploaded to spotify (I'm on the premium subscription btw), but I uploaded them to playlists and synced them to my pho...
  • Peter
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix changing

PlanPremium My Question or IssueMy daily mixes (both on iPhone and Windows desktop) change when I am listening to them. I find I like the first 10/15 songs and go back to listen to them 30 minutes later (without closing the app) and that daily mix ha...

  • Newbie
  • Plan Premium  My Question or Issue My daily mixes (both on iPhone and Windows desktop) change when I am listening to them. I find I like the first 10/15 songs and go back to listen to them 30...
  • Peter
  • Spotify Legend
  • 1439 Views
  • 1 replies
  • 0 likes
  • 1439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify can't play this right now. If you have the files you can import it.

PlanFreeCountry U.S.A.DeviceLenovo PCOperating SystemWindows 10 My Question or Issue I keep getting the Spotify Can't play this now error, but only with certain songs. I use my favorites as a playlist, and it is unable to play any songs by Hollywood ...

  • Regular
  • Plan Free Country  U.S.A. Device Lenovo PC Operating System Windows 10   My Question or Issue  I keep getting the Spotify Can't play this now error, but only with certain son...
  • Peter
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes