Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 116807 Views
  • 82 replies
  • 27 likes
  • 116807 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 112671 Views
  • 291 replies
  • 22 likes
  • 112671 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 8815 Views
  • 1 replies
  • 6 likes
  • 8815 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 149805 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 149805 Views
  • 0 replies
  • 26 likes

Can't play any song in Spotify app and spotify webplayer homepage wont even load

PlanFreeCountryGermanyDeviceComputerOperating SystemWindwos 10 My Question or IssueIf I try to listen to a song in the windows app it stops after few seconds and tells me it cant play the song. If I try to open the webplayer (open.spotify.com) it tel...

  • Casual Listener
  • Plan Free Country Germany Device Computer Operating System Windwos 10   My Question or Issue If I try to listen to a song in the windows app it stops after few seconds and tells me it ...
  • LittleStegi
  • Casual Listener
  • 583 Views
  • 2 replies
  • 0 likes
  • 583 Views
  • 2 replies
  • 0 likes

Radio generates a regular playlist

I have a Premium subscription, and am trying to play radio on the PC Desktop version. The problem is that for whatever reason, the radio option generates a playlist that contains approximately 50 songs... and then doesn't load any more. The interface...

  • Newbie
  • I have a Premium subscription, and am trying to play radio on the PC Desktop version. The problem is that for whatever reason, the radio option generates a playlist that contains approximately 50 son...
  • Bittencourt
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Solved!! Desktop shortcut without icon

Plan: FreeCountry: CataloniaDevice: Desktop PCOperating System: Windows 10 Pro 1809 My Question or Issue:After dragging and dropping the Spotify icon from the Start Menu to the Desktop, the proper shortcut is created but with no icon. It is shown wit...

Annotation 2019-04-16 224434.jpg
  • Regular
  • Plan: Free Country: Catalonia Device: Desktop PC Operating System: Windows 10 Pro 1809   My Question or Issue: After dragging and dropping the Spotify icon from the Start Menu to the Deskt...
  • Juxuanu
  • Regular
  • 11043 Views
  • 3 replies
  • 0 likes
  • 11043 Views
  • 3 replies
  • 0 likes

Browser and Desktop App Favorites not synching

PlanPremium Family CountryGermany DevicePC Operating SystemWin10 1803 x64 My Question or IssueI listen to Spotify at work and occasionly add songs that I like to my library.They show up in every other browser but not in my Desktop App at home.If I wa...

2019-04-16 19_04_04-Steam.png
  • Newbie
  • Plan Premium Family   Country Germany   Device PC   Operating System Win10 1803 x64   My Question or Issue I listen to Spotify at work and occasionly add songs that I...
  • violt
  • Regular
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Cannot play Offline songs on Laptop

PlanPremiumCountrySwedenDevice(Intel Core, i5-3320M CPU 2,6 Ghz, 4 Gb RAM, Lenovo)Operating System(Windows 7, 64-bit system) My Question or IssueMy Lenovo laptop cannot play offline songs. I have re-installed and re-downloaded all the songs (less tha...

  • Newbie
  • Plan Premium Country Sweden Device (Intel Core, i5-3320M CPU 2,6 Ghz, 4 Gb RAM, Lenovo) Operating System (Windows 7, 64-bit system)   My Question or Issue My Lenovo laptop cannot play ...
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes

Re: Spotify keeps opening on startup [Windows 10]

This is not a spotify issue, it's a Windows 10 bug that was supposed to act like a "feature": Old behavior:When you shut down your PC, all apps are closedAfter reboot/restart, you have to re-open any app you'd like to useNew behavior:When shutting do...

  • Newbie
  • This is not a spotify issue, it's a Windows 10 bug that was supposed to act like a "feature":   Old behavior: When you shut down your PC, all apps are closed After reboot/restart, y...
  • Peter
  • Spotify Legend
  • 1036 Views
  • 6 replies
  • 0 likes
  • 1036 Views
  • 6 replies
  • 0 likes

Microsoft phone and whenever i search no matter what it is it comes up with no results founds

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanUnsure my older brother controls my accountCountryEnglandDevice(Some microsoft windows its old)Operating System(iOS 10, Android O...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Unsure my older brother controls my account Country England Device (So...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Windows app not updating songs playlist

PlanPremiumCountryUSADeviceLG v35, windows 10 desktopOperating SystemAndroid Oreo, Windows 10 My Question or IssueHello, I'm having an issue where my songs playlist will not update on my windows computer. I listen 50/50 on my phone and on my PC, so w...

  • Newbie
  • Plan Premium Country USA Device LG v35, windows 10 desktop Operating System Android Oreo, Windows 10   My Question or Issue Hello, I'm having an issue where my songs playlist will...
  • 1038 Views
  • 0 replies
  • 1 likes
  • 1038 Views
  • 0 replies
  • 1 likes

trouble downloading playlists

PlanPremium DeviceASUS R540LOperating SystemWindows 10 My Question or IssueWhen I try to download my playlist on my computer, it says "waiting or connexion" and nothing happens. Whereas spotify uses the internet connexion to play / find the music of ...

  • Casual Listener
  • Plan Premium   Device ASUS R540L Operating System Windows 10   My Question or Issue When I try to download my playlist on my computer, it says "waiting or connexion" and nothing ha...
  • SuperNya_
  • Casual Listener
  • 690 Views
  • 7 replies
  • 0 likes
  • 690 Views
  • 7 replies
  • 0 likes

Spotify won't play anything for me

PlanFreeCountryCanadaDeviceAsus ROG laptop(don't know exact model)Operating SystemWindows 10My Question or IssueWhenever I try to play any song it says "Spotify can't play this right now. if you have the file on your computer you can import it." When...

  • Casual Listener
  •   Plan Free Country Canada Device Asus ROG laptop(don't know exact model) Operating System Windows 10 My Question or Issue Whenever I try to play any song it says "Spotify can't play t...
  • Bittencourt
  • Spotify Star
  • 578 Views
  • 3 replies
  • 0 likes
  • 578 Views
  • 3 replies
  • 0 likes

Spotify crashing on login on Windows 10

Every time I attempt to log in to Spotify on Windows 10, the whole app crashes. I've tried reinstalling, performing a "full clean install" by uninstalling and clearing AppData of any Spotify folders and installing again. I've tried uninstalling that,...

  • Casual Listener
  • Every time I attempt to log in to Spotify on Windows 10, the whole app crashes. I've tried reinstalling, performing a "full clean install" by uninstalling and clearing AppData of any Spotify folders ...
  • jakewprogrammer
  • Casual Listener
  • 1131 Views
  • 1 replies
  • 1 likes
  • 1131 Views
  • 1 replies
  • 1 likes

Import iTunes / AppleMusic

I use Apple Music / iTunes and wanted to give Spotify a try. But there is no option to import iTunes-Playlists, or is there any?A heavy tool on iTunes is option of creating a smart playlist by individual aspects based on rating, metadata, date of imp...

  • Newbie
  • I use Apple Music / iTunes and wanted to give Spotify a try. But there is no option to import iTunes-Playlists, or is there any? A heavy tool on iTunes is option of creating a smart playlist by indi...
  • 566 Views
  • 0 replies
  • 3 likes
  • 566 Views
  • 0 replies
  • 3 likes

Shuffle Not Working

PlanPremiumCountryUSADeviceHP laptop/windows APPOperating SystemWindows 10 My Question or IssueWhen using the Spotify App for Windows PC, and shuffling certain playlists, Spotify will play as many as 25 songs in a row from the same artist, who makes ...

  • Newbie
  • Plan Premium Country USA Device HP laptop/windows APP Operating System Windows 10   My Question or Issue When using the Spotify App for Windows PC, and shuffling certain playlists, Spo...
  • 605 Views
  • 0 replies
  • 0 likes
  • 605 Views
  • 0 replies
  • 0 likes

Same WiFi Network

PlanPremuimCountry USA DeviceDeskTop Version - Windows 10 ProOperating SystemWindows 10 Pro My Question or IssueBesides herring are not hearing the music, how can I check to see what Wi-Fi network I'm connected to.

  • Regular
  •   Plan Premuim Country USA   Device DeskTop Version - Windows 10 Pro Operating System Windows 10 Pro   My Question or Issue Besides herring are not hearing the music, how ca...
  • ElainaD
  • Composer
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Spotify Pausing Everytime I lock my Computer

PlanFree/PremiumCountryUnited StatesDeviceMicrosoft Surface GoOperating SystemWindows 10 My Question or IssueI use spotify a lot in my windows device when i am home which is connected to speakers. The problem is when I lock the device spotify stops p...

  • Casual Listener
  •   Plan Free/Premium Country United States Device Microsoft Surface Go Operating System Windows 10   My Question or Issue I use spotify a lot in my windows device when i am home w...
  • Yoseck
  • Casual Listener
  • 3045 Views
  • 5 replies
  • 1 likes
  • 3045 Views
  • 5 replies
  • 1 likes

When I start listening to my playlist Spotify will randomly start skipping through the whole playlis

Operating SystemWindows 10 My Question or IssueWhen I start listening to music on the Spotify desktop app I listen to my playlist for awhile then it will randomly start skipping through my playlist and to start listening to music again ill have to cl...

  • Casual Listener
  • Operating System Windows 10    My Question or Issue When I start listening to music on the Spotify desktop app I listen to my playlist for awhile then it will randomly start skipping th...
  • SuperiorFruit
  • Casual Listener
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Spotify crashes | Windows 10

Hey guys,I just have reinstalled windows, upgraded my Ram ddr4 and installed spotify. When I open spotify and start playing a song, after about 10 seconds spotify is closed/crashes...and i treid to reinstall spotify, shut down my pc- none of this has...

  • Casual Listener
  • Hey guys, I just have reinstalled windows, upgraded my Ram ddr4 and installed spotify. When I open spotify and start playing a song, after about 10 seconds spotify is closed/crashes...and i treid to...
  • leviE
  • Composer
  • 430 Views
  • 2 replies
  • 0 likes
  • 430 Views
  • 2 replies
  • 0 likes

Even disabled, Spotify keeps finding local files

Just installed Spotify and with local files disabled it keeps showing me local files when I do a search. I've seen the post suggesting to delete local-files.bnk but it keeps recreating that file so my idea was to empty that file and put it in read-on...

S.PNG
  • Regular
  • Just installed Spotify and with local files disabled it keeps showing me local files when I do a search.   I've seen the post suggesting to delete local-files.bnk but it keeps recreating ...
  • Rhialto
  • Regular
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

New Windows desktop app no longer shuffles

Just downloaded the latest app (don't know how to check for exact version number). App no longer shuffles songs. Clciking the shuffle icon turns it on and off ... but shuffling ...

  • Newbie
  • Just downloaded the latest app (don't know how to check for exact version number).   App no longer shuffles songs. Clciking the shuffle icon turns it on and off ... but shuffling ...
  • Nico
  • Community Legend
  • 744 Views
  • 1 replies
  • 0 likes
  • Desktop
    shuffle
    Windows
  • 744 Views
  • 1 replies
  • 0 likes

Solved!! have to do a clean install of spotify to play new releases

I was not able to play the new album from eluveitie without doing a clean install. I had to do this twice for all new song/podcase releases. this started in the beginning of 2019 for some reason. but everything downloads normally to my iphone. but fo...

  • Music Fan
  • I was not able to play the new album from eluveitie without doing a clean install. I had to do this twice for all new song/podcase releases. this started in the beginning of 2019 for some reason. but...
  • sneakatone
  • Music Fan
  • 1920 Views
  • 2 replies
  • 0 likes
  • 1920 Views
  • 2 replies
  • 0 likes