Help - Desktop Windows

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:38:28 PM
2025-05-12 7:25:53 AM
songcat1
Casual Listener
116807 Views
82 replies
27 likes

116807 Views
82 replies
27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

MattSuda
Spotify Star
2023-06-26 8:42:18 AM
2025-04-07 12:28:40 AM
whatintheworldisthis
Visitor
112671 Views
291 replies
22 likes

112671 Views
291 replies
22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:08:45 PM
2023-04-29 10:41:16 PM
MattSuda
Spotify Star
8815 Views
1 replies
6 likes

8815 Views
1 replies
6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

Goodman
Spotify Legend
2013-09-17 11:47:47 AM
149805 Views
0 replies
26 likes
Mac
Windows

149805 Views
0 replies
26 likes

Can't play any song in Spotify app and spotify webplayer homepage wont even load

PlanFreeCountryGermanyDeviceComputerOperating SystemWindwos 10 My Question or IssueIf I try to listen to a song in the windows app it stops after few seconds and tells me it cant play the song. If I try to open the webplayer (open.spotify.com) it tel...

LittleStegi
Casual Listener
Plan Free Country Germany Device Computer Operating System Windwos 10 My Question or Issue If I try to listen to a song in the windows app it stops after few seconds and tells me it ...
2019-04-16 11:38:52 PM
2019-04-17 7:59:43 PM
LittleStegi
Casual Listener
583 Views
2 replies
0 likes

583 Views
2 replies
0 likes

Radio generates a regular playlist

I have a Premium subscription, and am trying to play radio on the PC Desktop version. The problem is that for whatever reason, the radio option generates a playlist that contains approximately 50 songs... and then doesn't load any more. The interface...

nrthunderman
Newbie
I have a Premium subscription, and am trying to play radio on the PC Desktop version. The problem is that for whatever reason, the radio option generates a playlist that contains approximately 50 son...
2019-04-15 6:11:54 AM
2019-04-17 5:11:25 PM
Bittencourt
Spotify Star
409 Views
1 replies
0 likes

409 Views
1 replies
0 likes

Solved!! Desktop shortcut without icon

Plan: FreeCountry: CataloniaDevice: Desktop PCOperating System: Windows 10 Pro 1809 My Question or Issue:After dragging and dropping the Spotify icon from the Start Menu to the Desktop, the proper shortcut is created but with no icon. It is shown wit...

Juxuanu
Regular
Plan: Free Country: Catalonia Device: Desktop PC Operating System: Windows 10 Pro 1809 My Question or Issue: After dragging and dropping the Spotify icon from the Start Menu to the Deskt...
2019-04-16 10:45:59 PM
2019-04-17 4:00:25 PM
Juxuanu
Regular
11043 Views
3 replies
0 likes

11043 Views
3 replies
0 likes

Browser and Desktop App Favorites not synching

PlanPremium Family CountryGermany DevicePC Operating SystemWin10 1803 x64 My Question or IssueI listen to Spotify at work and occasionly add songs that I like to my library.They show up in every other browser but not in my Desktop App at home.If I wa...

Max_E_Million
Newbie
Plan Premium Family Country Germany Device PC Operating System Win10 1803 x64 My Question or Issue I listen to Spotify at work and occasionly add songs that I...
2019-04-16 7:16:00 PM
2019-04-17 2:50:00 PM
violt
Regular
346 Views
1 replies
0 likes

346 Views
1 replies
0 likes

Cannot play Offline songs on Laptop

PlanPremiumCountrySwedenDevice(Intel Core, i5-3320M CPU 2,6 Ghz, 4 Gb RAM, Lenovo)Operating System(Windows 7, 64-bit system) My Question or IssueMy Lenovo laptop cannot play offline songs. I have re-installed and re-downloaded all the songs (less tha...

Ambugaton
Newbie
Plan Premium Country Sweden Device (Intel Core, i5-3320M CPU 2,6 Ghz, 4 Gb RAM, Lenovo) Operating System (Windows 7, 64-bit system) My Question or Issue My Lenovo laptop cannot play ...
2019-04-17 12:24:38 PM
368 Views
0 replies
0 likes

368 Views
0 replies
0 likes

Re: Spotify keeps opening on startup [Windows 10]

This is not a spotify issue, it's a Windows 10 bug that was supposed to act like a "feature": Old behavior:When you shut down your PC, all apps are closedAfter reboot/restart, you have to re-open any app you'd like to useNew behavior:When shutting do...

siaarzh
Newbie
This is not a spotify issue, it's a Windows 10 bug that was supposed to act like a "feature": Old behavior: When you shut down your PC, all apps are closed After reboot/restart, y...
2019-01-14 10:31:45 AM
2019-04-17 10:39:41 AM
Peter
Spotify Legend
1036 Views
6 replies
0 likes

1036 Views
6 replies
0 likes

Microsoft phone and whenever i search no matter what it is it comes up with no results founds

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanUnsure my older brother controls my accountCountryEnglandDevice(Some microsoft windows its old)Operating System(iOS 10, Android O...

gaminlambert
Newbie
None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Unsure my older brother controls my account Country England Device (So...
2019-04-17 3:31:44 AM
267 Views
0 replies
0 likes

267 Views
0 replies
0 likes

Windows app not updating songs playlist

PlanPremiumCountryUSADeviceLG v35, windows 10 desktopOperating SystemAndroid Oreo, Windows 10 My Question or IssueHello, I'm having an issue where my songs playlist will not update on my windows computer. I listen 50/50 on my phone and on my PC, so w...

durza
Newbie
Plan Premium Country USA Device LG v35, windows 10 desktop Operating System Android Oreo, Windows 10 My Question or Issue Hello, I'm having an issue where my songs playlist will...
2019-04-17 2:13:27 AM
1038 Views
0 replies
1 likes

1038 Views
0 replies
1 likes

trouble downloading playlists

PlanPremium DeviceASUS R540LOperating SystemWindows 10 My Question or IssueWhen I try to download my playlist on my computer, it says "waiting or connexion" and nothing happens. Whereas spotify uses the internet connexion to play / find the music of ...

tof2001
Casual Listener
Plan Premium Device ASUS R540L Operating System Windows 10 My Question or Issue When I try to download my playlist on my computer, it says "waiting or connexion" and nothing ha...
2019-04-10 9:03:49 AM
2019-04-17 1:40:39 AM
SuperNya_
Casual Listener
690 Views
7 replies
0 likes

690 Views
7 replies
0 likes

Spotify won't play anything for me

PlanFreeCountryCanadaDeviceAsus ROG laptop(don't know exact model)Operating SystemWindows 10My Question or IssueWhenever I try to play any song it says "Spotify can't play this right now. if you have the file on your computer you can import it." When...

SuperSilent
Casual Listener
Plan Free Country Canada Device Asus ROG laptop(don't know exact model) Operating System Windows 10 My Question or Issue Whenever I try to play any song it says "Spotify can't play t...
2019-04-16 11:09:53 PM
2019-04-17 1:10:08 AM
Bittencourt
Spotify Star
578 Views
3 replies
0 likes

578 Views
3 replies
0 likes

Spotify crashing on login on Windows 10

Every time I attempt to log in to Spotify on Windows 10, the whole app crashes. I've tried reinstalling, performing a "full clean install" by uninstalling and clearing AppData of any Spotify folders and installing again. I've tried uninstalling that,...

jakewprogrammer
Casual Listener
Every time I attempt to log in to Spotify on Windows 10, the whole app crashes. I've tried reinstalling, performing a "full clean install" by uninstalling and clearing AppData of any Spotify folders ...
2019-04-16 8:13:52 PM
2019-04-16 11:32:59 PM
jakewprogrammer
Casual Listener
1131 Views
1 replies
1 likes

1131 Views
1 replies
1 likes

Import iTunes / AppleMusic

I use Apple Music / iTunes and wanted to give Spotify a try. But there is no option to import iTunes-Playlists, or is there any?A heavy tool on iTunes is option of creating a smart playlist by individual aspects based on rating, metadata, date of imp...

Kaffeekanne
Newbie
I use Apple Music / iTunes and wanted to give Spotify a try. But there is no option to import iTunes-Playlists, or is there any? A heavy tool on iTunes is option of creating a smart playlist by indi...
2019-04-16 9:39:43 PM
566 Views
0 replies
3 likes

566 Views
0 replies
3 likes

Shuffle Not Working

PlanPremiumCountryUSADeviceHP laptop/windows APPOperating SystemWindows 10 My Question or IssueWhen using the Spotify App for Windows PC, and shuffling certain playlists, Spotify will play as many as 25 songs in a row from the same artist, who makes ...

JedBartlet11
Newbie
Plan Premium Country USA Device HP laptop/windows APP Operating System Windows 10 My Question or Issue When using the Spotify App for Windows PC, and shuffling certain playlists, Spo...
2019-04-16 9:29:07 PM
605 Views
0 replies
0 likes

605 Views
0 replies
0 likes

Same WiFi Network

PlanPremuimCountry USA DeviceDeskTop Version - Windows 10 ProOperating SystemWindows 10 Pro My Question or IssueBesides herring are not hearing the music, how can I check to see what Wi-Fi network I'm connected to.

amerifax
Regular
Plan Premuim Country USA Device DeskTop Version - Windows 10 Pro Operating System Windows 10 Pro My Question or Issue Besides herring are not hearing the music, how ca...
2019-04-03 5:22:54 PM
2019-04-16 7:55:51 PM
ElainaD
Composer
637 Views
1 replies
0 likes

637 Views
1 replies
0 likes

Spotify Pausing Everytime I lock my Computer

PlanFree/PremiumCountryUnited StatesDeviceMicrosoft Surface GoOperating SystemWindows 10 My Question or IssueI use spotify a lot in my windows device when i am home which is connected to speakers. The problem is when I lock the device spotify stops p...

Petterson93
Casual Listener
Plan Free/Premium Country United States Device Microsoft Surface Go Operating System Windows 10 My Question or Issue I use spotify a lot in my windows device when i am home w...
2019-04-16 4:16:11 PM
2019-04-16 6:13:33 PM
Yoseck
Casual Listener
3045 Views
5 replies
1 likes

3045 Views
5 replies
1 likes

When I start listening to my playlist Spotify will randomly start skipping through the whole playlis

Operating SystemWindows 10 My Question or IssueWhen I start listening to music on the Spotify desktop app I listen to my playlist for awhile then it will randomly start skipping through my playlist and to start listening to music again ill have to cl...

SuperiorFruit
Casual Listener
Operating System Windows 10 My Question or Issue When I start listening to music on the Spotify desktop app I listen to my playlist for awhile then it will randomly start skipping th...
2019-04-15 2:38:30 PM
2019-04-16 3:23:10 AM
SuperiorFruit
Casual Listener
337 Views
2 replies
0 likes

337 Views
2 replies
0 likes

Spotify crashes | Windows 10

Hey guys,I just have reinstalled windows, upgraded my Ram ddr4 and installed spotify. When I open spotify and start playing a song, after about 10 seconds spotify is closed/crashes...and i treid to reinstall spotify, shut down my pc- none of this has...

Daniel1212
Casual Listener
Hey guys, I just have reinstalled windows, upgraded my Ram ddr4 and installed spotify. When I open spotify and start playing a song, after about 10 seconds spotify is closed/crashes...and i treid to...
2019-04-15 2:28:09 PM
2019-04-16 2:48:11 AM
leviE
Composer
430 Views
2 replies
0 likes

430 Views
2 replies
0 likes

Even disabled, Spotify keeps finding local files

Just installed Spotify and with local files disabled it keeps showing me local files when I do a search. I've seen the post suggesting to delete local-files.bnk but it keeps recreating that file so my idea was to empty that file and put it in read-on...

Rhialto
Regular
Just installed Spotify and with local files disabled it keeps showing me local files when I do a search. I've seen the post suggesting to delete local-files.bnk but it keeps recreating ...
2019-04-14 6:21:36 PM
2019-04-16 2:31:26 AM
Rhialto
Regular
660 Views
1 replies
0 likes

660 Views
1 replies
0 likes

New Windows desktop app no longer shuffles

Just downloaded the latest app (don't know how to check for exact version number). App no longer shuffles songs. Clciking the shuffle icon turns it on and off ... but shuffling ...

MarathonMax
Newbie
Just downloaded the latest app (don't know how to check for exact version number). App no longer shuffles songs. Clciking the shuffle icon turns it on and off ... but shuffling ...
2019-04-15 11:30:55 PM
2019-04-15 12:02:05 AM
Nico
Community Legend
744 Views
1 replies
0 likes
Desktop
shuffle
Windows

744 Views
1 replies
0 likes

Solved!! have to do a clean install of spotify to play new releases

I was not able to play the new album from eluveitie without doing a clean install. I had to do this twice for all new song/podcase releases. this started in the beginning of 2019 for some reason. but everything downloads normally to my iphone. but fo...

sneakatone
Music Fan
I was not able to play the new album from eluveitie without doing a clean install. I had to do this twice for all new song/podcase releases. this started in the beginning of 2019 for some reason. but...
2019-04-07 2:24:08 AM
2019-04-15 10:44:22 PM
sneakatone
Music Fan
1920 Views
2 replies
0 likes

1920 Views
2 replies
0 likes

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