Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1740 Views

0 replies

2 likes

  • 1740 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146268 Views

83 replies

27 likes

  • 146268 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131274 Views

294 replies

22 likes

  • 131274 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11010 Views

1 replies

6 likes

  • 11010 Views
  • 1 replies
  • 6 likes

Syncing to other devices without permission

PlanFreeCountry USOperating SystemWindows 10My Question or Issue Every time I check my spotify when my sister is playing music in her room I notice that my account is syncing up with her roku and I even get stuck with her songs and playlists in my ac...

Regular

Plan Free Country  US Operating System Windows 10 My Question or Issue  Every time I check my spotify when my sister is playing music in her room I notice that my account is syncing ...

OneByBoo

Roadie

600 Views

1 replies

1 likes

Connect
  • 600 Views
  • 1 replies
  • 1 likes

Bug: Windows App Incompatible with 3.1 Sound Configuration

PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue When speakers are configured to 3.1 in Windows 10 sound control panel, Spotify will not play any audio and displays "Spotify can't play this right now." when any song is se...

Newbie

Plan Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  When speakers are configured to 3.1 in Windows 10 sound control panel, Spotify will no...

OneByBoo

Roadie

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Videos won't play

PlanFree/PremiumCountry United StatesDeviceDesktop (Custom PC)Operating SystemWindows 10 My Question or Issue Is anyone else having the issue where the videos won't play on the spotify desktop app or web player? The videos seem to work fine on phones...

Casual Listener

Plan Free/Premium Country  United States Device Desktop (Custom PC) Operating System Windows 10   My Question or Issue  Is anyone else having the issue where the videos won't...

866 Views

0 replies

2 likes

  • 866 Views
  • 0 replies
  • 2 likes

Solved!! Some songs don't play.

PlanFreeCountry BrazilDeviceNotebookOperating SystemWindows 10 My Question or Issue Basically some songs just don't play and show a image like this and It's happens with a lot of songs.

Casual Listener

  Plan Free Country  Brazil Device Notebook Operating System Windows 10   My Question or Issue  Basically some songs just don't play and show a image like this  ...

cassieblackwood

Regular

13713 Views

5 replies

4 likes

  • 13713 Views
  • 5 replies
  • 4 likes

Album Dead Ringer by Meat Loaf is shown but cannot be played....

PlanFamilyCountry ItalyDevicePCOperating SystemWindows 10 My Question or Issue The album Dead Ringer by Meat Loaf is shown but cannot be played. When trying to play, the songs are just skipped one by one. There is a blue error message a the top (see ...

Regular

Plan Family Country  Italy Device PC Operating System Windows 10   My Question or Issue  The album Dead Ringer by Meat Loaf is shown but cannot be played. When trying to...

moster67

Regular

1171 Views

2 replies

0 likes

  • 1171 Views
  • 2 replies
  • 0 likes

Solved!! Have the Music Quality Settings been removed recently?

PlanPremiumCountry UKOperating SystemWindows 10, Android Oxygen OS 5.0.8 Just wondering if the music quality settings have been removed from the Windows 10 desktop app and the current android build of Spotify? I've not checked my settings for a while...

Regular

Plan Premium Country  UK Operating System Windows 10, Android Oxygen OS 5.0.8   Just wondering if the music quality settings have been removed from the Windows 10 desktop app and the...

Ollyjm

Regular

5858 Views

4 replies

0 likes

  • 5858 Views
  • 4 replies
  • 0 likes

Solved!! Removing ad blocker

PlanFree/PremiumCountry BelgiumDeviceLaptopOperating SystemWindows 10 My Question or Issue Hello music lovers, I use my spotify account on many machines, one of which is the dekstop of a bar owner I know. He used to have an add blocker installed on i...

Regular

Plan Free/Premium Country  Belgium Device Laptop Operating System Windows 10   My Question or Issue  Hello music lovers,    I use my spotify account on many machi...

Bittencourt

Spotify Star

15336 Views

12 replies

0 likes

  • 15336 Views
  • 12 replies
  • 0 likes

Radio feature not working properly

PlanPremiumCountry Czech RepublicDevicePCOperating SystemWindows 10 My Question or Issue I've read on the help site to click on Radio and then Create New Station, but when i click on Radio either on windows or andriod all i see there is "Recommended ...

Casual Listener

Plan Premium Country  Czech Republic Device PC Operating System Windows 10   My Question or Issue  I've read on the help site to click on Radio and then Create New Station, b...

Acamar

Casual Listener

585 Views

2 replies

0 likes

  • 585 Views
  • 2 replies
  • 0 likes

Unrelated playlists and artists

PlanPremiumCountry GermanyDevicePC + MobileOperating SystemWindows 10 + Android Pie My Question or Issue I am usually listening to metal artists, like Amon Amarth, Rammstein, Iced Earth, Dimmu Borgir, Behemoth, etc but totally unrelated playlists kee...

Visitor

Plan Premium Country  Germany Device PC + Mobile Operating System Windows 10 + Android Pie   My Question or Issue  I am usually listening to metal artists, like Amon Amarth, ...

user-removed

Not applicable

791 Views

2 replies

0 likes

  • 791 Views
  • 2 replies
  • 0 likes

Solved!! spotify on desktop won't work

PlanFreeCountry United statesDevicehp pavillion g6Operating Systemwindows 7 My Question or Issue Spotify works across all my devices except for my laptop. It won't show me my favorite songs, won't play any music. I have done a clean reinstall and res...

Casual Listener

Plan Free Country  United states Device hp pavillion g6 Operating System windows 7   My Question or Issue  Spotify works across all my devices except for my laptop. It won't ...

seyeka

Casual Listener

1558 Views

2 replies

0 likes

  • 1558 Views
  • 2 replies
  • 0 likes

Spotify connect stopped connecting. Devices show: "Cant play this right now"

Plan -Premium Country - UKDevice iPhone, pc win7, androidOperating Systems ios12, win7, android 6.0.1Spotify connect devices : Robert;s 93i and aether cone. Having had no problems with spotify connect in the past. As of 27/02/2019 the devices still s...

Regular

Plan -Premium Country - UK Device  iPhone, pc win7, android Operating Systems  ios12,  win7, android 6.0.1 Spotify connect devices : Robert;s 93i and aether cone.   Having ...

Heatherfy

Visitor

3209 Views

3 replies

1 likes

Spotify Connect Desktop
  • 3209 Views
  • 3 replies
  • 1 likes

Spotify moves forward to the next song before the end of the one which I am listening to

PlanPremium Country Greece, EuropeDevice(Desktop PC)Operating System Windows 10, pro 64 bit My Question or Issue I am listening to a "made for me" Daily Mix 2 and the songs are not getting till the end. From the middle of the song, jumps to the next ...

Casual Listener

  Plan Premium   Country  Greece, Europe Device (Desktop PC) Operating System  Windows 10, pro 64 bit   My Question or Issue  I am listening to a "made ...

Nico

Community Legend

1032 Views

3 replies

0 likes

  • 1032 Views
  • 3 replies
  • 0 likes

I can't play any music!

PlanFreeCountryPolandDeviceLenovo ideapad 510Operating SystemWindows 10 My Question or Issue The moment I turned on my Spotify app today I've seen that all my playlist were empty. I've tried to find a non-empty one, but all were. I've restarted the a...

Newbie

Plan Free Country Poland Device Lenovo ideapad 510 Operating System Windows 10   My Question or Issue  The moment I turned on my Spotify app today I've seen that all my playlist w...

Mantisentil

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Garmin Va3M - Playlists will not sync

Trying to get support for Spotify on Garmin VA3M - Is this here? Realise this is in the wrong place but I cannot post anywhere else!!

Casual Listener

Trying to get support for Spotify on Garmin VA3M - Is this here?   Realise this is in the wrong place but I cannot post anywhere else!!

sce7dmas

Casual Listener

4826 Views

4 replies

1 likes

  • 4826 Views
  • 4 replies
  • 1 likes

Superuser Contribution Clicking at a song does nothing on my Win 10 laptop

I have been struggling with this problem for long time now. When I clicked at a song, it doesn't do anything. No album cover nor song title and artist displayed on the player, it's just blank. I'm also having a problem where some of the song doesn't ...

Newbie

I have been struggling with this problem for long time now. When I clicked at a song, it doesn't do anything. No album cover nor song title and artist displayed on the player, it's just blank. I'm al...

Eni

Moderator

592 Views

2 replies

2 likes

  • 592 Views
  • 2 replies
  • 2 likes

[BUGS] Playlist folders in sidebar

PlanPremiumCountry GermanyDeviceDesktop PC x86 Operating SystemWindows 10 Pro My Question or IssueThe following behaviour regarding playlist folders is new, persistent (couple of weeks) and I am on the latest version: 1) The content of playlist folde...

Casual Listener

Plan Premium Country  Germany Device Desktop PC x86  Operating System Windows 10 Pro  My Question or Issue The following behaviour regarding playlist folders is new, pers...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Songs won't play

Plan: Spotify Premium version 1.1.0.237.g378f6f25 Device: PC running on Windows 10 Home My problem is whenever I try to play something on spotify it will not play, there will be no icon on the bottom left side of the screen and the progress bar won't...

Regular

  Plan: Spotify Premium version 1.1.0.237.g378f6f25   Device: PC running on Windows 10 Home   My problem is whenever I try to play something on spotify it will not play, ther...

Odrax

Newbie

673 Views

3 replies

0 likes

  • 673 Views
  • 3 replies
  • 0 likes

Solved!! Multiple issues with Spotify desktop

1. I cannot save any new albums. Clicking the save button on an album doesn't add the album to my albums page, and the icons next to the songs do not change to ticks to indicate that they have been saved. I have no issues with hitting the limit; I've...

Casual Listener

1. I cannot save any new albums. Clicking the save button on an album doesn't add the album to my albums page, and the icons next to the songs do not change to ticks to indicate that they have been s...

LostInMyDreams

Casual Listener

2399 Views

3 replies

1 likes

  • 2399 Views
  • 3 replies
  • 1 likes

Queuing single pod track queues all episodes

When listening to my own set of tracks, I some times want to listen to the latest news from P3 Nyheter på en minut or Ekot (and only the latest news) so I want to be able to queue a single news pod, but queueing a single pod episode will queue ALL po...

Regular

When listening to my own set of tracks, I some times want to listen to the latest news from P3 Nyheter på en minut or Ekot (and only the latest news) so I want to be able to queue a single news pod, ...

708 Views

0 replies

0 likes

  • 708 Views
  • 0 replies
  • 0 likes