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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2275 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

153494 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

144032 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11411 Views

1 replies

6 likes

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"Spotify can't play this right now. If you have the file on your computer you can import it"

PlanPremiumCountry DenmarkDeviceDesktop PCOperating SystemWindows 10 My Question or Issue My spotify has been doing this lately i have tried everything nothing seems to work, reinstalled spotify, tried looking into all the other posts about this, and...

Casual Listener

Plan Premium Country  Denmark Device Desktop PC Operating System Windows 10   My Question or Issue  My spotify has been doing this lately i have tried everything nothing seem...

mads529j

Casual Listener

673 Views

2 replies

1 likes

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Superuser Contribution Moving about within long podcasts on Garmin Spotify

PlanPremiumCountry UKDeviceGarmin Fenix 5+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tend to find the Spotify app on Garmin smartwatches (i have the Fenix 5+) tends to crash in between sessions, so for example, aft...

Newbie

Plan Premium Country  UK Device Garmin Fenix 5+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I tend to find the Spotify app on Garmin...

Xenia

Moderator

2158 Views

3 replies

12 likes

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Add the actual song to a playlist

PlanPremiumCountry GermanyDevicePCOperating SystemWindows 10 My Question or Issue How can i add the actual played song (at the bottom of the app) to a playlist without search it in all songs in the upper window?

Newbie

Plan Premium Country  Germany Device PC Operating System Windows 10   My Question or Issue  How can i add the actual played song (at the bottom of the app) to a playlist with...

OneByBoo

Roadie

693 Views

1 replies

0 likes

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Solved!! None of my music will show, and no songs will play

I've had this issue for a while now.Whenever I load up spotify, no music shows up in my playlist on the desktop app.Even when I try to play music, it comes up highlighted green like it's playing, but it just doesn't play. On the web player, I can see...

Casual Listener

I've had this issue for a while now. Whenever I load up spotify, no music shows up in my playlist on the desktop app. Even when I try to play music, it comes up highlighted green like it's playing,...

_tomoa

Casual Listener

3018 Views

6 replies

3 likes

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Solved!! [Desktop] Canno't Use dekstop app

Plan: FreeCountry: ItalyDevice: PC DekstopOperating System: Windows 10Yesterday i download the desktop version of spotify. When i logged in i canno't find any kind of music or my playlist.I attach 2 screenshot, one of a playlsit i usally use and one ...

Casual Listener

Plan: Free Country: Italy Device: PC Dekstop Operating System: Windows 10 Yesterday i download the desktop version of spotify. When i logged in i canno't find any kind of music or my playlist. I...

Mantisentil

Community Legend

970 Views

3 replies

0 likes

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Spotify Shuffle is terrible and needs re-development

Does anyone here besides me think that the Spotify shuffle method is complete **bleep**? I have a total of 36 songs, however, the shuffle only plays songs at the beginning of the list of songs that I have. It never plays the songs towards the end of ...

Casual Listener

Does anyone here besides me think that the Spotify shuffle method is complete **bleep**? I have a total of 36 songs, however, the shuffle only plays songs at the beginning of the list of songs t...

mynewplugbing

Composer

12003 Views

3 replies

34 likes

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Synchronization across devices

My Question or IssueHello! My saved albums don't sync between spotify on my phone, and spotify on my computer. The weird thing is that the playlists are synced, just not saved albums. What can I do to solve this? I've tried going in to offline mode o...

Regular

My Question or Issue Hello! My saved albums don't sync between spotify on my phone, and spotify on my computer. The weird thing is that the playlists are synced, just not saved albums. What can I do...

OneByBoo

Roadie

504 Views

1 replies

0 likes

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Syncing to other devices without permission

PlanFreeCountry USOperating SystemWindows 10My Question or Issue Every time I check my spotify when my sister is playing music in her room I notice that my account is syncing up with her roku and I even get stuck with her songs and playlists in my ac...

Regular

Plan Free Country  US Operating System Windows 10 My Question or Issue  Every time I check my spotify when my sister is playing music in her room I notice that my account is syncing ...

OneByBoo

Roadie

620 Views

1 replies

1 likes

Connect
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Bug: Windows App Incompatible with 3.1 Sound Configuration

PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue When speakers are configured to 3.1 in Windows 10 sound control panel, Spotify will not play any audio and displays "Spotify can't play this right now." when any song is se...

Newbie

Plan Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  When speakers are configured to 3.1 in Windows 10 sound control panel, Spotify will no...

OneByBoo

Roadie

492 Views

1 replies

0 likes

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Videos won't play

PlanFree/PremiumCountry United StatesDeviceDesktop (Custom PC)Operating SystemWindows 10 My Question or Issue Is anyone else having the issue where the videos won't play on the spotify desktop app or web player? The videos seem to work fine on phones...

Casual Listener

Plan Free/Premium Country  United States Device Desktop (Custom PC) Operating System Windows 10   My Question or Issue  Is anyone else having the issue where the videos won't...

885 Views

0 replies

2 likes

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Solved!! Some songs don't play.

PlanFreeCountry BrazilDeviceNotebookOperating SystemWindows 10 My Question or Issue Basically some songs just don't play and show a image like this and It's happens with a lot of songs.

Casual Listener

  Plan Free Country  Brazil Device Notebook Operating System Windows 10   My Question or Issue  Basically some songs just don't play and show a image like this  ...

cassieblackwood

Regular

13768 Views

5 replies

4 likes

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Album Dead Ringer by Meat Loaf is shown but cannot be played....

PlanFamilyCountry ItalyDevicePCOperating SystemWindows 10 My Question or Issue The album Dead Ringer by Meat Loaf is shown but cannot be played. When trying to play, the songs are just skipped one by one. There is a blue error message a the top (see ...

Regular

Plan Family Country  Italy Device PC Operating System Windows 10   My Question or Issue  The album Dead Ringer by Meat Loaf is shown but cannot be played. When trying to...

moster67

Regular

1214 Views

2 replies

0 likes

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Solved!! Have the Music Quality Settings been removed recently?

PlanPremiumCountry UKOperating SystemWindows 10, Android Oxygen OS 5.0.8 Just wondering if the music quality settings have been removed from the Windows 10 desktop app and the current android build of Spotify? I've not checked my settings for a while...

Regular

Plan Premium Country  UK Operating System Windows 10, Android Oxygen OS 5.0.8   Just wondering if the music quality settings have been removed from the Windows 10 desktop app and the...

Ollyjm

Regular

5908 Views

4 replies

0 likes

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Solved!! Removing ad blocker

PlanFree/PremiumCountry BelgiumDeviceLaptopOperating SystemWindows 10 My Question or Issue Hello music lovers, I use my spotify account on many machines, one of which is the dekstop of a bar owner I know. He used to have an add blocker installed on i...

Regular

Plan Free/Premium Country  Belgium Device Laptop Operating System Windows 10   My Question or Issue  Hello music lovers,    I use my spotify account on many machi...

Bittencourt

Spotify Star

15646 Views

12 replies

0 likes

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Radio feature not working properly

PlanPremiumCountry Czech RepublicDevicePCOperating SystemWindows 10 My Question or Issue I've read on the help site to click on Radio and then Create New Station, but when i click on Radio either on windows or andriod all i see there is "Recommended ...

Casual Listener

Plan Premium Country  Czech Republic Device PC Operating System Windows 10   My Question or Issue  I've read on the help site to click on Radio and then Create New Station, b...

Acamar

Casual Listener

605 Views

2 replies

0 likes

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Unrelated playlists and artists

PlanPremiumCountry GermanyDevicePC + MobileOperating SystemWindows 10 + Android Pie My Question or Issue I am usually listening to metal artists, like Amon Amarth, Rammstein, Iced Earth, Dimmu Borgir, Behemoth, etc but totally unrelated playlists kee...

Visitor

Plan Premium Country  Germany Device PC + Mobile Operating System Windows 10 + Android Pie   My Question or Issue  I am usually listening to metal artists, like Amon Amarth, ...

user-removed

Not applicable

812 Views

2 replies

0 likes

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Solved!! spotify on desktop won't work

PlanFreeCountry United statesDevicehp pavillion g6Operating Systemwindows 7 My Question or Issue Spotify works across all my devices except for my laptop. It won't show me my favorite songs, won't play any music. I have done a clean reinstall and res...

Casual Listener

Plan Free Country  United states Device hp pavillion g6 Operating System windows 7   My Question or Issue  Spotify works across all my devices except for my laptop. It won't ...

seyeka

Casual Listener

1585 Views

2 replies

0 likes

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Spotify connect stopped connecting. Devices show: "Cant play this right now"

Plan -Premium Country - UKDevice iPhone, pc win7, androidOperating Systems ios12, win7, android 6.0.1Spotify connect devices : Robert;s 93i and aether cone. Having had no problems with spotify connect in the past. As of 27/02/2019 the devices still s...

Regular

Plan -Premium Country - UK Device  iPhone, pc win7, android Operating Systems  ios12,  win7, android 6.0.1 Spotify connect devices : Robert;s 93i and aether cone.   Having ...

Heatherfy

Visitor

3244 Views

3 replies

1 likes

Spotify Connect Desktop
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Spotify moves forward to the next song before the end of the one which I am listening to

PlanPremium Country Greece, EuropeDevice(Desktop PC)Operating System Windows 10, pro 64 bit My Question or Issue I am listening to a "made for me" Daily Mix 2 and the songs are not getting till the end. From the middle of the song, jumps to the next ...

Casual Listener

  Plan Premium   Country  Greece, Europe Device (Desktop PC) Operating System  Windows 10, pro 64 bit   My Question or Issue  I am listening to a "made ...

Nico

Community Legend

1056 Views

3 replies

0 likes

  • 1056 Views
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  • 0 likes