Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1714 Views

0 replies

2 likes

  • 1714 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145939 Views

83 replies

27 likes

  • 145939 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130931 Views

294 replies

22 likes

  • 130931 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10995 Views

1 replies

6 likes

  • 10995 Views
  • 1 replies
  • 6 likes

Queuing single pod track queues all episodes

When listening to my own set of tracks, I some times want to listen to the latest news from P3 Nyheter på en minut or Ekot (and only the latest news) so I want to be able to queue a single news pod, but queueing a single pod episode will queue ALL po...

Regular

When listening to my own set of tracks, I some times want to listen to the latest news from P3 Nyheter på en minut or Ekot (and only the latest news) so I want to be able to queue a single news pod, ...

708 Views

0 replies

0 likes

  • 708 Views
  • 0 replies
  • 0 likes

---

---

Newbie

---

OneByBoo

Roadie

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Account got Hacked

PlanPremiumCountryAustraliaDeviceWindows 10 PC and Samsung S8 PlusOperating SystemWindows 10 This is somewhat solved, I justed wanted to put this here... I guess. But two days ago my Spotify account got hacked. Reason why I think this is because I wa...

Regular

Plan Premium Country Australia Device Windows 10 PC and Samsung S8 Plus Operating System Windows 10   This is somewhat solved, I justed wanted to put this here... I guess. But two days ...

OneByBoo

Roadie

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Unable to play Slenderbodies' music

PlanPremiumCountry AustraliaDevicePC, Samsung S8 PlusOperating SystemWindows 10 "Spotify can't play this right now. If you have the file on your computer you can import it."Hey there!So about two days ago my account got hacked, but thats a different ...

Regular

Plan Premium Country  Australia Device PC, Samsung S8 Plus Operating System Windows 10   "Spotify can't play this right now. If you have the file on your computer you can import it...

YaohBoiMikes

Regular

1053 Views

11 replies

0 likes

  • 1053 Views
  • 11 replies
  • 0 likes

Multiple spotify.exe tasks continue to open

Hi there - I have been experiencing a really strange issue BOTH when trying to launch Spotify on my PC and now when trying to uninstall it (I was hoping that would fix the problem). When running the application, it opens spotify.exe in the task manag...

Newbie

Hi there - I have been experiencing a really strange issue BOTH when trying to launch Spotify on my PC and now when trying to uninstall it (I was hoping that would fix the problem).   When run...

bilisios

Roadie

4463 Views

1 replies

0 likes

spotify.exe
  • 4463 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify stopped working

PlanPremiumCountry MéxicoDevicePCOperating SystemWindows 10My Question or IssueSome days ago, I started having issues with Spotify, I've tried reinstalling it, deleting cache data, following instructions of Technical support, but nothing worked. I li...

Casual Listener

  Plan Premium Country  México Device PC Operating System Windows 10 My Question or Issue Some days ago, I started having issues with Spotify, I've tried reinstalling it, deleting...

RockstarFischer

Composer

5609 Views

7 replies

2 likes

  • 5609 Views
  • 7 replies
  • 2 likes

Solved!! Songs not loading in spotify desktop program or webapp

PlanFreeCountryUSDevicePCOperating SystemWindows 10 My Question or Issue Whenever I play any song on the Spotify desktop program it does not load or play. I also cannot load any playlists that I've created or public ones. I've attached some screensho...

Newbie

Plan Free Country US Device PC Operating System Windows 10   My Question or Issue  Whenever I play any song on the Spotify desktop program it does not load or play. I also ca...

Mvrick

Visitor

5953 Views

5 replies

2 likes

  • 5953 Views
  • 5 replies
  • 2 likes

P

P

Newbie

P

LostInMyDreams

Casual Listener

737 Views

2 replies

2 likes

  • 737 Views
  • 2 replies
  • 2 likes

Switching from mobile to desktop or refreshing on browser reshuffles queue

For my playlist with 350 songs, I always start the first song of the day with shuffle and want to maintain the entire queue for the rest of the day so the same song won't appear twice. On most days I start out listening on mobile (offline) for about ...

Visitor

For my playlist with 350 songs, I always start the first song of the day with shuffle and want to maintain the entire queue for the rest of the day so the same song won't appear twice. On most days I...

512 Views

0 replies

0 likes

  • 512 Views
  • 0 replies
  • 0 likes

Solved!! [desktop] no music will work.

PlanPremiumCountry United KingdomDeviceDesktopOperating SystemWindows 10 My Question or Issue i am unable to play/load any music on spotify desktop. it works fine on my phone but i cant play any music and all spotify playlists are empty(see attached ...

Casual Listener

Plan Premium Country  United Kingdom Device Desktop Operating System Windows 10   My Question or Issue  i am unable to play/load any music on spotify desktop. it works fine o...

Mantisentil

Community Legend

960 Views

3 replies

1 likes

not working
PC
  • 960 Views
  • 3 replies
  • 1 likes

The New Layout

PlanFree/PremiumCountry U.S.ADeviceIpad, Operating System(iOS 11.4.1 My Question or IssuePlease bring back the old layout with My Songs and recently played on the same page, I would like to be able to delete things from my recently played again. Ever...

Casual Listener

Plan Free/Premium Country  U.S.A Device Ipad,  Operating System (iOS 11.4.1   My Question or Issue Please bring back the old layout with My Songs and recently played on the s...

bilisios

Roadie

624 Views

1 replies

1 likes

  • 624 Views
  • 1 replies
  • 1 likes

Solved!! No Songs saved, not being able to listen to songs, playlist songs gone - Everything is gone

Hello!My subject might sound overexaggerated but it's true. Today I decided to reinstall Spotify because there where a lot of songs that I couldn't listen to in the first place but right after my reinstallment everything went even worse.My Playlist s...

Casual Listener

  Hello! My subject might sound overexaggerated but it's true. Today I decided to reinstall Spotify because there where a lot of songs that I couldn't listen to in the first place but right ...

Mantisentil

Community Legend

677 Views

3 replies

1 likes

  • 677 Views
  • 3 replies
  • 1 likes

Spotify on pc doesn't work

PlanFreeCountry IsraelDeviceDesktopOperating System Windows 10 My Question or Issue Any song on the pc doesn't work, It shows me my playlists are empty if though they are not, and it shows me error on some pages but on the phone everything works fine...

Casual Listener

Plan Free Country  Israel Device Desktop Operating System  Windows 10  My Question or Issue  Any song on the pc doesn't work, It shows me my playlists are empty if though...

FanciestNIr

Casual Listener

615 Views

2 replies

0 likes

  • 615 Views
  • 2 replies
  • 0 likes

New songs/podcasts will not load

PlanPremiumCountry USADeviceDesktop AppOperating SystemWindows My Question or Issue New songs/podcasts will not load on my desktop app at work. For example, at my home, my release radar updated on Friday to add new songs and new podcasts have been ap...

Visitor

Plan Premium Country  USA Device Desktop App Operating System Windows  My Question or Issue  New songs/podcasts will not load on my desktop app at work. For example, at my hom...

A_Musicophile

Community Legend

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes

"This playlist is currently empty" error

Why do I get such an error??PlanPremiumCountryTurkey Operating SystemWindows 10

Visitor

Why do I get such an error?? Plan Premium Country Turkey   Operating System Windows 10  

Bittencourt

Spotify Star

1701 Views

3 replies

1 likes

  • 1701 Views
  • 3 replies
  • 1 likes

nullified/empty songs

PlanPremiumCountry GermanyDevicePC (Windows)Operating SystemWindows 10 (64-Bit)Version 1803 My Question or Issue The Windows program lists empty songs every now and then. Check the screenshot.The program does not skip those "songs." The program gets ...

Newbie

Plan Premium Country  Germany Device PC (Windows) Operating System Windows 10 (64-Bit) Version 1803   My Question or Issue  The Windows program lists empty songs every now a...

Mantisentil

Community Legend

456 Views

1 replies

0 likes

bug
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Playlists, Library - all empty

I made a fresh install of Spotify on my pc and after that all Playlists, Library etc display as empty.empty libraryEven original spotify playlists seem to be empty.Home screen seems normal though, containing recently played tracks and daily mixes bas...

Newbie

I made a fresh install of Spotify on my pc and after that all Playlists, Library etc display as empty. empty library Even original spotify playlists seem to be empty. Home screen seems norma...

Mantisentil

Community Legend

4089 Views

5 replies

0 likes

  • 4089 Views
  • 5 replies
  • 0 likes

Solved!! Spotify for PC not playing any tracks or radio

PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or IssueLike i touched on a bit in the title, my PC version of Spotify is unable to play any tracks that I don't already have downloaded or the Radio. I get an error when trying to ...

Casual Listener

Plan Premium Country  USA Device PC Operating System Windows 10   My Question or Issue Like i touched on a bit in the title, my PC version of Spotify is unable to play any tracks ...

Aj328

Casual Listener

916 Views

2 replies

0 likes

  • 916 Views
  • 2 replies
  • 0 likes

Superuser Contribution Did the home tab get removed on spotify?

PlanPremiumCountry NO DeviceLaptopOperating SystemWindows 10 My Question or IssueWas the home tab that used to be on Spotify removed from the desktop version? I think there used to be a home tab just above the "browse" tab (see attached picture), but...

Roadie

Plan Premium Country  NO   Device Laptop Operating System Windows 10   My Question or Issue Was the home tab that used to be on Spotify removed from the desktop version? I t...

Jemi

Spotify Legend

3131 Views

12 replies

1 likes

  • 3131 Views
  • 12 replies
  • 1 likes

Superuser Contribution My spotify desktop app isn't work neither is the web player

PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue Recently my spotify has just not been working, when I'm clicking songs the song will not play and the album cover in the bottom left won't even show up, and when I go to my...

Newbie

Plan Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  Recently my spotify has just not been working, when I'm clicking songs the song will n...

Jemi

Spotify Legend

367 Views

1 replies

1 likes

  • 367 Views
  • 1 replies
  • 1 likes