Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
80555 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Visitor
772337 Views
503 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Casual Listener
17035 Views
17 replies
5 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
PlanPremiumPaísMexicoDispositivoPCSistema operativoWindows 10 Mi pregunta o problemaCuento con Spotify Premium y al darle play a cualquier canción en mi pc (sea en lista de reproduccion, busqueda, link, etc.) me manda un mensaje diciendo: "no es posi...
Plan Premium País Mexico Dispositivo PC Sistema operativo Windows 10 Mi pregunta o problema Cuento con Spotify Premium y al darle play a cualquier canción en mi pc (sea en lista de r...
427 Views
0 replies
0 likes
PlanFree/PremiumCountryCanadaDeviceHP Elitebook 840 G1Operating SystemWindows 10 My Question or IssueI am trying to remove the spotify files manually from appdata to re install but it gives me a "File is already in use " error. I have made sure there...
Plan Free/Premium Country Canada Device HP Elitebook 840 G1 Operating System Windows 10 My Question or Issue I am trying to remove the spotify files manually from appdata to ...
Composer
428 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceComputerOperating SystemWindows 10 Pro My Question or IssueWhile listening to music on spotify on my computer, all my songs randomly pause after around 6 seconds. This does not happen when I listen to it on my phone. I have...
Plan Premium Country USA Device Computer Operating System Windows 10 Pro My Question or Issue While listening to music on spotify on my computer, all my songs randomly pause after ar...
Composer
456 Views
1 replies
0 likes
PlanPremiumCountryUSOperating SystemWindows 10My Question or IssueWeb player works, other PC works, phone works. I have done ALL of the following:- uninstalled using windows, then reinstalled- uninstalled using Revo and deleted all leftover files, re...
Plan Premium Country US Operating System Windows 10 My Question or Issue Web player works, other PC works, phone works. I have done ALL of the following: - uninstalled using windows, then rei...
Newbie
905 Views
1 replies
2 likes
Hola Uso Windows 7 32 bits, le doy clic a una canción y simplemente no la reproduce. Cual sea la canción o pista, no funciona. ¿Alguien sabe qué sucede? Agradezco cualquier ayuda.
Hola Uso Windows 7 32 bits, le doy clic a una canción y simplemente no la reproduce. Cual sea la canción o pista, no funciona. ¿Alguien sabe qué sucede? Agradezco cualquier ayuda.
Casual Listener
1252 Views
4 replies
0 likes
PlanPremiumCountryRomania DeviceLenovo Y700-15iskOperating SystemWindows 10 My Question or IssueAnnouncements section has vertical and horizontal scroll bars.http://prntscr.com/ndhyivThe problem is present even if I fully maximized the window.I tried...
Plan Premium Country Romania Device Lenovo Y700-15isk Operating System Windows 10 My Question or Issue Announcements section has vertical and horizontal scroll bars. http://...
348 Views
0 replies
0 likes
I've never had this problem before until now, but for some reason Spotify has added all but one of my local files. It's the same file format just like all the other local files on my phone.
I've never had this problem before until now, but for some reason Spotify has added all but one of my local files. It's the same file format just like all the other local files on my phone.
498 Views
0 replies
0 likes
PlanPremiumCountryNew ZealandDevicePC Operating SystemWindows 7 My Question or IssueSpotify has been running fine until the last update. Which installs automatically - now Spotify refuses to load. Clicking Spotify does literally nothing. It doesn't e...
Plan Premium Country New Zealand Device PC Operating System Windows 7 My Question or Issue Spotify has been running fine until the last update. Which installs automatically - n...
Composer
686 Views
3 replies
0 likes
PlanPremiumCountryAustraliaDevicePC Operating SystemWindows 10 My Question or Issue Hi guys, I joined yesterday, version 1.1.4.197.g92d52c4f; and am having trouble with the Friend Activity. I have friend who is also a premium user, same version as I;...
Plan Premium Country Australia Device PC Operating System Windows 10 My Question or Issue Hi guys, I joined yesterday, version 1.1.4.197.g92d52c4f; and am having ...
Composer
655 Views
1 replies
1 likes
PlanFreeCountrycanadaOperating SystemWindows 10 My Question or Issue there is a lot of chinese song that i cant play. The color of the name of the song is grey instead of white and the song would never load and most of the song in my daily mix are li...
Plan Free Country canada Operating System Windows 10 My Question or Issue there is a lot of chinese song that i cant play. The color of the name of the song is grey instead of wh...
Spotify Star
712 Views
3 replies
0 likes
I have a premium account for 2 or 3 years now and I'm using it on my phone and Windows 10 pc (same one from the beginning). Since last month I guess I repeatedly download my offline music to my pc but Spotify keeps resetting all of them. This is the ...
I have a premium account for 2 or 3 years now and I'm using it on my phone and Windows 10 pc (same one from the beginning). Since last month I guess I repeatedly download my offline music to my pc bu...
Composer
5475 Views
1 replies
4 likes
PlanFreeCountryGermanyDeviceComputerOperating SystemWindwos 10 My Question or IssueIf I try to listen to a song in the windows app it stops after few seconds and tells me it cant play the song. If I try to open the webplayer (open.spotify.com) it tel...
Plan Free Country Germany Device Computer Operating System Windwos 10 My Question or Issue If I try to listen to a song in the windows app it stops after few seconds and tells me it ...
Casual Listener
672 Views
2 replies
0 likes
I have a Premium subscription, and am trying to play radio on the PC Desktop version. The problem is that for whatever reason, the radio option generates a playlist that contains approximately 50 songs... and then doesn't load any more. The interface...
I have a Premium subscription, and am trying to play radio on the PC Desktop version. The problem is that for whatever reason, the radio option generates a playlist that contains approximately 50 son...
Spotify Star
516 Views
1 replies
0 likes
Plan: FreeCountry: CataloniaDevice: Desktop PCOperating System: Windows 10 Pro 1809 My Question or Issue:After dragging and dropping the Spotify icon from the Start Menu to the Desktop, the proper shortcut is created but with no icon. It is shown wit...
Plan: Free Country: Catalonia Device: Desktop PC Operating System: Windows 10 Pro 1809 My Question or Issue: After dragging and dropping the Spotify icon from the Start Menu to the Deskt...
Regular
12135 Views
3 replies
0 likes
PlanPremium Family CountryGermany DevicePC Operating SystemWin10 1803 x64 My Question or IssueI listen to Spotify at work and occasionly add songs that I like to my library.They show up in every other browser but not in my Desktop App at home.If I wa...
Plan Premium Family Country Germany Device PC Operating System Win10 1803 x64 My Question or Issue I listen to Spotify at work and occasionly add songs that I...
Regular
428 Views
1 replies
0 likes
PlanPremiumCountrySwedenDevice(Intel Core, i5-3320M CPU 2,6 Ghz, 4 Gb RAM, Lenovo)Operating System(Windows 7, 64-bit system) My Question or IssueMy Lenovo laptop cannot play offline songs. I have re-installed and re-downloaded all the songs (less tha...
Plan Premium Country Sweden Device (Intel Core, i5-3320M CPU 2,6 Ghz, 4 Gb RAM, Lenovo) Operating System (Windows 7, 64-bit system) My Question or Issue My Lenovo laptop cannot play ...
445 Views
0 replies
0 likes
This is not a spotify issue, it's a Windows 10 bug that was supposed to act like a "feature": Old behavior:When you shut down your PC, all apps are closedAfter reboot/restart, you have to re-open any app you'd like to useNew behavior:When shutting do...
This is not a spotify issue, it's a Windows 10 bug that was supposed to act like a "feature": Old behavior: When you shut down your PC, all apps are closed After reboot/restart, y...
Spotify Legend
1305 Views
6 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanUnsure my older brother controls my accountCountryEnglandDevice(Some microsoft windows its old)Operating System(iOS 10, Android O...
None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Unsure my older brother controls my account Country England Device (So...
317 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceLG v35, windows 10 desktopOperating SystemAndroid Oreo, Windows 10 My Question or IssueHello, I'm having an issue where my songs playlist will not update on my windows computer. I listen 50/50 on my phone and on my PC, so w...
Plan Premium Country USA Device LG v35, windows 10 desktop Operating System Android Oreo, Windows 10 My Question or Issue Hello, I'm having an issue where my songs playlist will...
1262 Views
0 replies
1 likes
PlanPremium DeviceASUS R540LOperating SystemWindows 10 My Question or IssueWhen I try to download my playlist on my computer, it says "waiting or connexion" and nothing happens. Whereas spotify uses the internet connexion to play / find the music of ...
Plan Premium Device ASUS R540L Operating System Windows 10 My Question or Issue When I try to download my playlist on my computer, it says "waiting or connexion" and nothing ha...
Casual Listener
903 Views
7 replies
0 likes
