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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43811 Views
  • 76 replies
  • 26 likes
  • 43811 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71232 Views
  • 268 replies
  • 21 likes
  • 71232 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5012 Views
  • 1 replies
  • 6 likes
  • 5012 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145032 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145032 Views
  • 0 replies
  • 26 likes

Solved!! Spotify Music Disappeared + Doesnt play any music

PlanFreeCountry USADeviceDesktop Operating System(Windows 10) My Question or IssueMy music doesnt appear on spotify after I have reinstalled the program several times. I even tried playing other music and what not but none of them play. The music on ...

  • Casual Listener
  • Plan Free Country  USA Device Desktop  Operating System (Windows 10)   My Question or Issue My music doesnt appear on spotify after I have reinstalled the program several tim...
  • Loxer
  • Community Legend
  • 390 Views
  • 1 replies
  • 1 likes
  • 390 Views
  • 1 replies
  • 1 likes

Solved!! Spotify not showing any songs

PlanPremiumCountry Czech RepublicOperating SystemWindows 8 My Question or IssueMy spotify computer app won't show or play any song not just in my music library, but everything in general. (The only song in my library is something from local files, bu...

  • Casual Listener
  • Plan Premium Country  Czech Republic Operating System Windows 8  My Question or Issue My spotify computer app won't show or play any song not just in my music library, but every...
  • davidstok
  • Casual Listener
  • 14498 Views
  • 3 replies
  • 3 likes
  • 14498 Views
  • 3 replies
  • 3 likes

Solved!! Lost all music on pc after reinstalling Spotify

Hi I reinstalled Spotify and when I logged back into my account only the local files were showing. However on my phone I still had all my songs in the playlist. I've tried to reinstall and delete cache. Both didn't work. Please help Thanks in advance

  • Newbie
  • Hi   I reinstalled Spotify and when I logged back into my account only the local files were showing. However on my phone I still had all my songs in the playlist. I've tried to reinstall and d...
  • Mantisentil
  • Community Legend
  • 1020 Views
  • 2 replies
  • 0 likes
  • 1020 Views
  • 2 replies
  • 0 likes

Can't play songs from a foreign band?

PlanFreeCountry United StatesDevice(iPhone 7)Operating System(Windows 10) My Question or Issue I'm trying to play songs from the D-Day Darlings, but they're all greyed out? Is this because I am American and they are a British band?

  • Newbie
  •   Plan Free Country  United States Device (iPhone 7) Operating System (Windows 10)   My Question or Issue  I'm trying to play songs from the D-Day Darlings, but they're...
  • Mantisentil
  • Community Legend
  • 992 Views
  • 2 replies
  • 0 likes
  • 992 Views
  • 2 replies
  • 0 likes

Solved!! Spotify will not work on desktop

PlanFreeCountryUnited StatesDeviceDell inspironOperating SystemWindows 10 My Question or IssueI am a new spotify user, and at first it was very good. But about a week after, my desktop app stopped letting me listen to music, and stopped showing me th...

  • Casual Listener
  • Plan Free Country United States Device Dell inspiron Operating System Windows 10   My Question or Issue I am a new spotify user, and at first it was very good. But about a week after, ...
  • sublimelizard
  • Casual Listener
  • 748 Views
  • 3 replies
  • 1 likes
  • Other
  • 748 Views
  • 3 replies
  • 1 likes

Daily Mix 1 issue

Hello My Daily Mix 1 has only 3 songs, and every week it is changing songs / artists but it is always 3 songs. Other daily mixes are normal. When last song ends it is not continuing even though repeat is activated. It just stops with no previous / ne...

  • Visitor
  • Hello   My Daily Mix 1 has only 3 songs, and every week it is changing songs / artists but it is always 3 songs. Other daily mixes are normal.   When last song ends it is not continuing...
  • isaumyam
  • Composer
  • 516 Views
  • 5 replies
  • 1 likes
  • 516 Views
  • 5 replies
  • 1 likes

Solved!! On specific laptop, spotify does not play.

Premium account. Netherlands. Samsung laptop. Windows 8. I was using it on my Samsung laptop, but now it simply do not play the songs. It works and it recognizes if I change the device (i.e. from phone to chromecast) but it does not play any song. Ti...

  • Casual Listener
  • Premium account. Netherlands. Samsung laptop. Windows 8.   I was using it on my Samsung laptop, but now it simply do not play the songs.  It works and it recognizes if I change the devic...
  • Sebasty
  • Community Legend
  • 1683 Views
  • 3 replies
  • 0 likes
  • 1683 Views
  • 3 replies
  • 0 likes

Cant get an artist to play on Win 10 desktop app but will play mobile and through Alexa

I've run into this on a few songs using Spotify on Windows 10 that just wont play, but now I was looking to listen to Caravan Palace new single and it wouldn't play. Actually, not a single one of there songs will play. These songs do play on my mobil...

  • Casual Listener
  • I've run into this on a few songs using Spotify on Windows 10 that just wont play, but now I was looking to listen to Caravan Palace new single and it wouldn't play. Actually, not...
  • kenzoyd123
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Album Dead Ringer by Meat Loaf is shown but cannot be played....

PlanFamilyCountry ItalyDevicePCOperating SystemWindows 10 My Question or Issue The album Dead Ringer by Meat Loaf is shown but cannot be played. When trying to play, the songs are just skipped one by one. There is a blue error message a the top (see ...

  • Regular
  • Plan Family Country  Italy Device PC Operating System Windows 10   My Question or Issue  The album Dead Ringer by Meat Loaf is shown but cannot be played. When trying to...
  • moster67
  • Regular
  • 945 Views
  • 2 replies
  • 0 likes
  • 945 Views
  • 2 replies
  • 0 likes

Import Your Own Songs from Windows 10

PlanFreeCountry USADeviceDesktopWindows 10 My Question or Issue Is there a way to import your own music from you file library on Windows 10? I have some songs that aren't on Spotify and I would like to add them to my playlists.

  • Newbie
  • Plan Free Country  USA Device Desktop Windows 10   My Question or Issue  Is there a way to import your own music from you file library on Windows 10? I have some songs that ar...
  • Sebasty
  • Community Legend
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Solved!! Have the Music Quality Settings been removed recently?

PlanPremiumCountry UKOperating SystemWindows 10, Android Oxygen OS 5.0.8 Just wondering if the music quality settings have been removed from the Windows 10 desktop app and the current android build of Spotify? I've not checked my settings for a while...

  • Regular
  • Plan Premium Country  UK Operating System Windows 10, Android Oxygen OS 5.0.8   Just wondering if the music quality settings have been removed from the Windows 10 desktop app and the...
  • Ollyjm
  • Regular
  • 5195 Views
  • 4 replies
  • 0 likes
  • 5195 Views
  • 4 replies
  • 0 likes

Solved!! My Spotify stopped working

PlanPremiumCountry MéxicoDevicePCOperating SystemWindows 10My Question or IssueSome days ago, I started having issues with Spotify, I've tried reinstalling it, deleting cache data, following instructions of Technical support, but nothing worked. I li...

  • Casual Listener
  •   Plan Premium Country  México Device PC Operating System Windows 10 My Question or Issue Some days ago, I started having issues with Spotify, I've tried reinstalling it, deleting...
  • RockstarFischer
  • Composer
  • 4969 Views
  • 7 replies
  • 2 likes
  • 4969 Views
  • 7 replies
  • 2 likes

"This playlist is currently empty" error

Why do I get such an error??PlanPremiumCountryTurkey Operating SystemWindows 10

  • Visitor
  • Why do I get such an error?? Plan Premium Country Turkey   Operating System Windows 10  
  • Bittencourt
  • Spotify Star
  • 1504 Views
  • 3 replies
  • 1 likes
  • 1504 Views
  • 3 replies
  • 1 likes

Solved!! None of my music will show, and no songs will play

I've had this issue for a while now.Whenever I load up spotify, no music shows up in my playlist on the desktop app.Even when I try to play music, it comes up highlighted green like it's playing, but it just doesn't play. On the web player, I can see...

  • Casual Listener
  • I've had this issue for a while now. Whenever I load up spotify, no music shows up in my playlist on the desktop app. Even when I try to play music, it comes up highlighted green like it's playing,...
  • _tomoa
  • Casual Listener
  • 2322 Views
  • 6 replies
  • 3 likes
  • 2322 Views
  • 6 replies
  • 3 likes

Solved!! [Desktop] Canno't Use dekstop app

Plan: FreeCountry: ItalyDevice: PC DekstopOperating System: Windows 10Yesterday i download the desktop version of spotify. When i logged in i canno't find any kind of music or my playlist.I attach 2 screenshot, one of a playlsit i usally use and one ...

  • Casual Listener
  • Plan: Free Country: Italy Device: PC Dekstop Operating System: Windows 10 Yesterday i download the desktop version of spotify. When i logged in i canno't find any kind of music or my playlist. I...
  • Mantisentil
  • Community Legend
  • 707 Views
  • 3 replies
  • 0 likes
  • 707 Views
  • 3 replies
  • 0 likes

Solved!! Songs I haven't played in the past won't play at all

I actually haven't checked on other devices, but on my pc at least, songs and even podcasts won't play at all, at the bottom where you'd normally see the track playing with the picture to the left, it's just like the default image, the bar doesn't mo...

  • Casual Listener
  • I actually haven't checked on other devices, but on my pc at least, songs and even podcasts won't play at all, at the bottom where you'd normally see the track playing with the picture to the left, i...
  • Mantisentil
  • Community Legend
  • 626 Views
  • 4 replies
  • 0 likes
  • 626 Views
  • 4 replies
  • 0 likes

Syncing to other devices without permission

PlanFreeCountry USOperating SystemWindows 10My Question or Issue Every time I check my spotify when my sister is playing music in her room I notice that my account is syncing up with her roku and I even get stuck with her songs and playlists in my ac...

  • Regular
  • Plan Free Country  US Operating System Windows 10 My Question or Issue  Every time I check my spotify when my sister is playing music in her room I notice that my account is syncing ...
  • OneByBoo
  • Roadie
  • 473 Views
  • 1 replies
  • 1 likes
  • Connect
  • 473 Views
  • 1 replies
  • 1 likes

Web Player Only Plays Songs for 9 Seconds

Plan: PremiumCountry: USDevice: HP Laptop ProBookOperating System: Windows 10 My Question or IssueSpotify web player only plays songs for 9 seconds and then skips to the next. Or, it will rapidly skip songs before playing them. This is occurring on C...

  • Newbie
  • Plan: Premium Country: US Device: HP Laptop ProBook Operating System: Windows 10   My Question or Issue Spotify web player only plays songs for 9 seconds and then skips to t...
  • Sebasty
  • Community Legend
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Music is not shown in playlists

PlanPremiumCountry SpainDeviceLenovo ideapad 300-15ISKOperating SystemWindows 10My Question or Issue Whenever I try to play any playlist, the songs in it won't be shown, and if I search them (for instance, an album) and try to play them, they won't b...

spotify music is not shown in playlists.png spotify music not played.png
  • Newbie
  • Plan Premium Country  Spain Device Lenovo ideapad 300-15ISK Operating System Windows 10 My Question or Issue  Whenever I try to play any playlist, the songs in it won't be shown, a...
  • cassieblackwood
  • Regular
  • 559 Views
  • 2 replies
  • 0 likes
  • music not played
    music not shown
    Playlists
    problem
    Windows
  • 559 Views
  • 2 replies
  • 0 likes