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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1383 Views

0 replies

2 likes

  • 1383 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144596 Views

83 replies

27 likes

  • 144596 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129376 Views

294 replies

22 likes

  • 129376 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10894 Views

1 replies

6 likes

  • 10894 Views
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  • 6 likes

Solved!!Superuser Contribution Spotify Doesn't work PC

PlanFreeCountry GermanyDevicePCOperating System WindowsMy Question or Issue My Spotify Hasn't been working for one or two months and when i try to reinstall it, its still the same problem also web player doesn't work. All of the songs are gone, i can...

Casual Listener

  Plan Free Country  Germany Device PC Operating System  Windows My Question or Issue  My Spotify Hasn't been working for one or two months and when i try to reinstall i...

MartinT

Spotify Legend

28375 Views

16 replies

1 likes

  • 28375 Views
  • 16 replies
  • 1 likes

No songs in playlist

Hi, my spotify started by not playing any songs that weren't in my playlist and wouldn't add songs that I would add to my playlists on my PC but would add on my phone. A few days ago, no songs would show up in any playlist I would open. I have tried ...

Newbie

Hi, my spotify started by not playing any songs that weren't in my playlist and wouldn't add songs that I would add to my playlists on my PC but would add on my phone. A few days ago, no songs would ...

A_Musicophile

Community Legend

867 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Desktop Spotify can't play any songs (mobile works)

Plan - Premium Country - US Devices - iPhone 10s (works perfectly fine, has all songs) and Windows (doesn't work)Operating Systems - (iOS 12.1.4, Windows 10,) My Issue - The desktop version of my Spotify randomly stopped working, I can't play any mus...

Casual Listener

Plan - Premium   Country - US   Devices - iPhone 10s (works perfectly fine, has all songs) and Windows (doesn't work) Operating Systems - (iOS 12.1.4, Windows 10,) ...

twitaker

Casual Listener

3366 Views

2 replies

0 likes

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Superuser Contribution Playing a podcast episode will play a episode 5 episodes back?

PlanFreeCountry Operating Systemwindows 10 My Question or IssueWhen I play a podcast episode, it will go forward 5 episodes. Once I was trying to play the second episode, and when I clicked on it, it went 5 videos forward and played that, so I had to...

Newbie

Plan Free Country     Operating System windows 10   My Question or Issue When I play a podcast episode, it will go forward 5 episodes. Once I was trying to play the second epi...

Jemi

Spotify Legend

579 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Nothing loads or plays

PlanPremiumCountry United StatesDevicePCOperating System Windows 10My Question or Issue I have been having this issue for a while but its been getting really annoying, It started off a couple months ago when i first got premium anything added to my p...

Casual Listener

  Plan Premium Country  United States Device PC Operating System   Windows 10 My Question or Issue  I have been having this issue for a while but its been getting reall...

nick23king9

Casual Listener

1190 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

I can't listen to songs outside of my playlist.

As the title says. Can't play songs that are not in my playlist.

Newbie

As the title says. Can't play songs that are not in my playlist.

Bittencourt

Spotify Star

327 Views

2 replies

0 likes

  • 327 Views
  • 2 replies
  • 0 likes

spotify no me reproduce algunas canciones en windows (NaN)

tengo cuenta premium, en la aplicacion del telefono no tengo ningun problema, en la pc hay canciones que no se reproducen, les doy play a es como si no existieran en la lista de reproduccion aparaece el simbolo "NaN" en la parte del tiempo de duracio...

Newbie

tengo cuenta premium, en la aplicacion del telefono no tengo ningun problema, en la pc hay canciones que no se reproducen, les doy play a es como si no existieran en la lista de reproduccion aparaece...

Mantisentil

Community Legend

3815 Views

1 replies

1 likes

  • 3815 Views
  • 1 replies
  • 1 likes

Songs wont load at all and wont play

PlanFreeCountry IsraelDevicePCOperating SystemWindows 10 My Question or IssueMy issue is simple, spotify wont play any songs, buffers all of the time before displaying this. AND always shows this on pc. How ever i tried playing it on mutliple other n...

Newbie

Plan Free Country  Israel Device PC Operating System Windows 10   My Question or Issue My issue is simple, spotify wont play any songs, buffers all of the time before displaying t...

Mantisentil

Community Legend

423 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

cant play songs on my windows but on my phone i can

PlanPremiumCountry usDevicewindow desktopOperating SystemWindows 10 My Question or Issue so my spotify has been acting up and whenever i add a new song on my phone it never shows up on my desktop spotify ,same acount by the way .so i delete spotify o...

Casual Listener

Plan Premium Country  us Device window desktop Operating System Windows 10   My Question or Issue  so my spotify has been acting up and whenever i add a new song on my phone ...

zeroxxx

Gig Goer

682 Views

4 replies

0 likes

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  • 0 likes

Solved!! Not playing any song.

Hi! I use the free version of Spotify on a Windows 10 Pro PC. Whenever I tryed to play some songs nothing happened and they had no title or artist, as shown in the pic below. Now it happens on every song that I play, after reinstalling Spotify.

Newbie

  Hi! I use the free version of Spotify on a Windows 10 Pro PC. Whenever I tryed to play some songs nothing happened and they had no title or artist, as shown in the pic below. Now it happens o...

Mantisentil

Community Legend

734 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Spotify não está reproduzindo as músicas!

Meu software instalado está atualizado e ao tentar escutar músicas antigas e lançamentos o mesmo não os reproduz, porém, em meu app no celular as músicas rodam normalmente.

Regular

   Meu software instalado está atualizado e ao tentar escutar músicas antigas e lançamentos o mesmo não os reproduz, porém, em meu app no celular as músicas rodam normalmente.

Mantisentil

Community Legend

20291 Views

4 replies

7 likes

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  • 4 replies
  • 7 likes

Solved!! Spotify Opening at Start Up...

PlanPremium CountryCanada DeviceMacBook Pro Mid-2012Operating SystemWindows 10 via BootCamp My Question or Issue Starting yesterday (Feb 22, 2019), Spotify has been opening on it's own when I start my computer even though I have it set to not open an...

Casual Listener

Plan Premium   Country Canada   Device MacBook Pro Mid-2012 Operating System Windows 10 via BootCamp   My Question or Issue  Starting yesterday (Feb 22, 2019), Spotify...

Sebasty

Community Legend

964 Views

1 replies

0 likes

Startup Bug
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Can no longer play music on Windows 10 :(

I get 2 different errors when I try to play a song. Mostly I get "Spotify canot play this right now. If you have the file on your computer you can import it." but sometimes it jumps from song to song to song too fast for them to begin playing (not ev...

Casual Listener

I get 2 different errors when I try to play a song. Mostly I get "Spotify canot play this right now. If you have the file on your computer you can import it." but sometimes it jumps from song to song...

Mantisentil

Community Legend

1258 Views

3 replies

0 likes

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Solved!! My Music is gone :(

PlanFreeCountryGermany DevicePCOperating SystemWindows 10 My Question or Issue For some time now I have had the problem that my music is not updated anymore, so I logged out once and logged in again and all my music was gone. I've already reinstalled...

Music Fan

  Plan Free Country Germany   Device PC Operating System Windows 10   My Question or Issue   For some time now I have had the problem that my music is not updated any...

wesleyb1989

Newbie

893 Views

4 replies

0 likes

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Solved!!Superuser Contribution Spotify won't show any music include my save music

PlanFree DevicepcOperating Systemwindows 10 My Question or Issuehi, I have spotify pc for a while. last month I became a premium user because I traveled abroad and needed music offline. now I came back ands I cancelled my premium. I went to the PC sp...

Casual Listener

  Plan Free   Device pc Operating System windows 10   My Question or Issue hi, I have spotify pc for a while. last month I became a premium user because I traveled abroad and...

Ver

Spotify Legend

2744 Views

7 replies

0 likes

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Can't play particular song.

Country DenmarkDeviceSpotify apps across all platforms. PC/Mobile etc. My Question or Issue I haven't been able to play "Vicetone - Walk Thru Fire" for the last couple of months. It displays the error message "Spotify can't play this right now. If yo...

Newbie

Country  Denmark Device Spotify apps across all platforms. PC/Mobile etc.     My Question or Issue  I haven't been able to play "Vicetone - Walk Thru Fire" for the last cou...

OneByBoo

Roadie

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Can't play anything.

PlanPremiumCountryThe United States.DevicePersonal computerOperating SystemWindows 10 My Question or Issue When I try to play any song I get the error message "Spotify can't play this right now. If you have the file on your computer you can import it...

Casual Listener

Plan Premium Country The United States. Device Personal computer Operating System Windows 10   My Question or Issue  When I try to play any song I get the error message "Spotify c...

Quincy1990

Casual Listener

571 Views

3 replies

0 likes

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Superuser Contribution Long Podcast descriptions reset scrolling

PlanPremiumCountryUSA DeviceDesktop PCOperating SystemWindows 10 My Question or IssuePodcasts with long desciptions (example: Slow German) do not stay at their currently scrolled levels while that episode is playing. This makes following along with a...

Casual Listener

Plan Premium Country USA   Device Desktop PC Operating System Windows 10   My Question or Issue Podcasts with long desciptions (example: Slow German) do not stay at their current...

Mihail

Spotify Legend

1237 Views

2 replies

8 likes

bug
Desktop
podcast
  • 1237 Views
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Superuser Contribution Spotify for desktop doesn't play songs and disappeared with my playlists

PlanFree/PremiumCountry BrazilDeviceSpotify Desktop for WindowsOperating SystemWindows 7 64 bits My Question or Issue I'm having problems on playing songs inside the app since days and doesn't matter how many times I reinstall, most songs are not pla...

Regular

Plan Free/Premium Country  Brazil Device Spotify Desktop for Windows Operating System Windows 7 64 bits   My Question or Issue  I'm having problems on playing songs inside th...

OscarDC

Moderator

6508 Views

7 replies

1 likes

  • 6508 Views
  • 7 replies
  • 1 likes

High CPU usage

Im using windows 10 and every time i want to hear music, spotify uses 50% of my CPU. I already tried with un-/reinstall but it did not help. I also shut down some settings.

Casual Listener

  Im using windows 10 and every time i want to hear music, spotify uses 50% of my CPU. I already tried with un-/reinstall but it did not help. I also shut down some settings.

Loxer

Community Legend

2532 Views

1 replies

0 likes

  • 2532 Views
  • 1 replies
  • 0 likes