Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremium CountryCanada DeviceMacBook Pro Mid-2012Operating SystemWindows 10 via BootCamp My Question or Issue Starting yesterday (Feb 22, 2019), Spotify has been opening on it's own when I start my computer even though I have it set to not open an...
Plan Premium Country Canada Device MacBook Pro Mid-2012 Operating System Windows 10 via BootCamp My Question or Issue Starting yesterday (Feb 22, 2019), Spotify...
Community Legend
975 Views
1 replies
0 likes
I get 2 different errors when I try to play a song. Mostly I get "Spotify canot play this right now. If you have the file on your computer you can import it." but sometimes it jumps from song to song to song too fast for them to begin playing (not ev...
I get 2 different errors when I try to play a song. Mostly I get "Spotify canot play this right now. If you have the file on your computer you can import it." but sometimes it jumps from song to song...
Community Legend
1260 Views
3 replies
0 likes
PlanFreeCountryGermany DevicePCOperating SystemWindows 10 My Question or Issue For some time now I have had the problem that my music is not updated anymore, so I logged out once and logged in again and all my music was gone. I've already reinstalled...
Plan Free Country Germany Device PC Operating System Windows 10 My Question or Issue For some time now I have had the problem that my music is not updated any...
Newbie
906 Views
4 replies
0 likes
PlanFree DevicepcOperating Systemwindows 10 My Question or Issuehi, I have spotify pc for a while. last month I became a premium user because I traveled abroad and needed music offline. now I came back ands I cancelled my premium. I went to the PC sp...
Plan Free Device pc Operating System windows 10 My Question or Issue hi, I have spotify pc for a while. last month I became a premium user because I traveled abroad and...
Spotify Legend
2754 Views
7 replies
0 likes
Country DenmarkDeviceSpotify apps across all platforms. PC/Mobile etc. My Question or Issue I haven't been able to play "Vicetone - Walk Thru Fire" for the last couple of months. It displays the error message "Spotify can't play this right now. If yo...
Country Denmark Device Spotify apps across all platforms. PC/Mobile etc. My Question or Issue I haven't been able to play "Vicetone - Walk Thru Fire" for the last cou...
Roadie
422 Views
1 replies
0 likes
PlanPremiumCountryThe United States.DevicePersonal computerOperating SystemWindows 10 My Question or Issue When I try to play any song I get the error message "Spotify can't play this right now. If you have the file on your computer you can import it...
Plan Premium Country The United States. Device Personal computer Operating System Windows 10 My Question or Issue When I try to play any song I get the error message "Spotify c...
Casual Listener
623 Views
3 replies
0 likes
PlanPremiumCountryUSA DeviceDesktop PCOperating SystemWindows 10 My Question or IssuePodcasts with long desciptions (example: Slow German) do not stay at their currently scrolled levels while that episode is playing. This makes following along with a...
Plan Premium Country USA Device Desktop PC Operating System Windows 10 My Question or Issue Podcasts with long desciptions (example: Slow German) do not stay at their current...
Spotify Legend
1242 Views
2 replies
8 likes
PlanFree/PremiumCountry BrazilDeviceSpotify Desktop for WindowsOperating SystemWindows 7 64 bits My Question or Issue I'm having problems on playing songs inside the app since days and doesn't matter how many times I reinstall, most songs are not pla...
Plan Free/Premium Country Brazil Device Spotify Desktop for Windows Operating System Windows 7 64 bits My Question or Issue I'm having problems on playing songs inside th...
Moderator
6517 Views
7 replies
1 likes
Im using windows 10 and every time i want to hear music, spotify uses 50% of my CPU. I already tried with un-/reinstall but it did not help. I also shut down some settings.
Im using windows 10 and every time i want to hear music, spotify uses 50% of my CPU. I already tried with un-/reinstall but it did not help. I also shut down some settings.
Community Legend
2535 Views
1 replies
0 likes
PlanPremiumCountry SpainDeviceAcerOperating SystemWindows 10 My Question or IssueSo, my issue is that since a week more or less, every playlist appears empty (even the charts) and when a search a song it just doesn´t start. It seems like it is not co...
Plan Premium Country Spain Device Acer Operating System Windows 10 My Question or Issue So, my issue is that since a week more or less, every playlist appears empty (ev...
Visitor
4809 Views
11 replies
3 likes
Hi there,Recently in the past week or so certain functionality of my desktop app doesnt seem to be working and I dont know the reason behind it.New playlists in which I create are not updating properly with the songs. For example my new playlist in w...
Hi there, Recently in the past week or so certain functionality of my desktop app doesnt seem to be working and I dont know the reason behind it. New playlists in which I create are not updating pr...
Moderator
1249 Views
6 replies
2 likes
PlanFreeCountry UKDevicePCOperating SystemWindows 10 My Question or Issue I have multiple playlists that i have created with lots of songs in each on however all of a sudden the Spotify app on my pc isn't showing any songs in any playlists. This is n...
Plan Free Country UK Device PC Operating System Windows 10 My Question or Issue I have multiple playlists that i have created with lots of songs in each on however a...
Casual Listener
1283 Views
3 replies
1 likes
Masaüstü uygulamamda önce hata kodu 4 (çevrimdışı modu)'nu aldım . Ardından önerilen DNS ayarlarını uyguladım fakat sonuç değişmedi. Uygulamayı kaldırıp tekrar yüklemek zorunda kalmama rağmen bu sefer de hata kodu 7 bildirimini aldım ve hesabıma gire...
Masaüstü uygulamamda önce hata kodu 4 (çevrimdışı modu)'nu aldım . Ardından önerilen DNS ayarlarını uyguladım fakat sonuç değişmedi. Uygulamayı kaldırıp tekrar yüklemek zorunda kalmama rağmen bu sefe...
Community Legend
482 Views
1 replies
0 likes
PlanFreeCountrySpain Operating SystemWindows 10, My Question or IssueEn los últimos tiempos Spotify me estaba dando errores. Había muchas canciones que por algún motivo no reproducía. Cuando dabas al play para escucharla el programa se quedaba parali...
Plan Free Country Spain Operating System Windows 10, My Question or Issue En los últimos tiempos Spotify me estaba dando errores. Había muchas canciones que por algún...
Visitor
11533 Views
15 replies
2 likes
I've been recenty getting back into DIO, and came to the old reliable Spotify, only to find NONE OF THEIR MUSIC! I'm on Windows 10, and am using Spotify Version: 1.1.0.237.g378f6f25 To recreate my issue, one would simply go to the search bar, and fin...
I've been recenty getting back into DIO, and came to the old reliable Spotify, only to find NONE OF THEIR MUSIC! I'm on Windows 10, and am using Spotify Version: 1.1.0.237.g378f6f2...
Community Legend
759 Views
1 replies
0 likes
PlanFree DeviceLenovo LaptopWindows 10 My Question or Issue Certain songs are unable to play. They are highlighted green when I select them but a gray disc is in the corner instead of the cover, and the time bar does not move. This mainly occurs for ...
Plan Free Device Lenovo Laptop Windows 10 My Question or Issue Certain songs are unable to play. They are highlighted green when I select them but a gray disc is in the co...
304 Views
0 replies
1 likes
Free version, operating on the desktop player which has been reliable for years and all of a sudden I can't play songs that arent on one of my playlists. Then I can't make a queue. So I reinstalled the desktop player for windows and not all my playli...
Free version, operating on the desktop player which has been reliable for years and all of a sudden I can't play songs that arent on one of my playlists. Then I can't make a queue. So I reinstalled t...
Newbie
1049 Views
5 replies
0 likes
Version: FreeCountry: USADevice: Windows DesktopOS: Windows 10 Pro So my problem has been ongoing for a couple of months and has been gradually evolving into something worse and worse over time. It started as the occasional song, that should be avail...
Version: Free Country: USA Device: Windows Desktop OS: Windows 10 Pro So my problem has been ongoing for a couple of months and has been gradually evolving into something worse and worse ...
Casual Listener
3439 Views
5 replies
3 likes
Hola, tengo problemas al reproducir ciertas canciones... puedo reproducir algunas del album, pero no todas. adjunto imagenPlanPremiumCountryChileDevicelenovo ideapad 500Operating Systemwindows 10 My Question or Issue
Hola, tengo problemas al reproducir ciertas canciones... puedo reproducir algunas del album, pero no todas. adjunto imagen Plan Premium Country Chile Device lenovo ideapad 500 Operating System...
Spotify Legend
802 Views
1 replies
0 likes
So, to start off, I use spotify for free. My computer runs on Windows 7.Now, to the issue. Well, it's actually two issues. The first issue is that music won't play. Only the music from my playlists plays, but nothing else. So, I look online for answe...
So, to start off, I use spotify for free. My computer runs on Windows 7. Now, to the issue. Well, it's actually two issues. The first issue is that music won't play. Only the music from my playlis...
Casual Listener
660 Views
5 replies
2 likes
