Spotify Frozen...?...or Something Else

[martianken]

Plan   Free

Country USA

Device   Both Dell Laptop and phone

Operating System...Window 10

My Question or Issue..

has not played any songs since Wed,,,   the only thing i see unusual is in the lower left hand corner box where it says  "a brief message from our sposor"   but it is frozen and not playing the advertisement

suggestions?

[Bittencourt]

Hi @martianken, thanks for writing!

That's not cool. My first suggestion is that you try a clean reinstall of Spotify to see if this fixes the problem:

https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Let me know how it goes 🙂