Cannot play any songs on desktop but works on phone

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Cannot play any songs on desktop but works on phone

gzhangi
Newbie

Plan

Premium

Country

New Zealand

Device

HP Windows Laptop

Operating System

Windows 10

 

My Question or Issue

After the recent update, I cannot play any songs on the desktop application. Everything on my phone is absolutely fine but nothing will play on desktop. The song plays for 5/6 seconds then stops and displays 'Can't play the current song' at the top. I have tried reinstalling Spotify, restarting my desktop, turning off hardware acceleration but nothing has caused it to work.

 

I have noticed that when I change the streaming quality from automatic to normal, the song can play for 10 seconds but then also stops and displays 'Can't play the current song.' 

 

This is unacceptable for such a large company where I am also a premium member and would like this to be fixed ASAP please.

 

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