[Desktop] Scrolling too fast in a discography results in "Spotify can't play this right now"

[Langebein]

Windows 11, Windows Store installed with winget.

1. Open a large discography.

2. Hold down the end-key to scroll to the bottom as quickly as possible.

3. Play a track near the bottom.

4. "Spotify can't play this right now"

This seems to be connected to dynamic loading of other resources on the same page, and occurs if I scroll faster than graphical assets can be loaded. If l manually scroll and let all assets fully load as I go it'll play just fine.

[MateusM]

Hey there @Langebein!

Have you already tried any troubleshooting steps? If not, I'd suggest a clean reinstall to see if it makes a difference.

Also, have you tried on another device to confirm if you could replicate the same behavior?

Keep me posted on how it goes!
/Mateus

[Langebein]

Where you unable to reproduce it using my instructions?

I have reproduced it on all 3 of my windows PCs, including re-installing and trying one that didn't have Spotify app until yesterday. Reinstalling, or trying more computers doesn't make a difference.

I have attatched a video showing how to reproduce it in detail.
1. Open Metallica's discography with everything

2. Hold down end until everything is loaded, and I'm at the bottom
3. Can't play anything.

4. Manually scroll up again (notice how assets are loading in)

5. Hit end to go to the bottom.

6. Now it plays.

It seems to be easier to reproduce in a larger window.

[Vasil · Accepted solution]

Hey @Langebein,

Thank you for the detailed steps! We managed to reproduce this on our end as well and we've forwarded the issue backstage 🙂
Although we can't provide you with an exact timeframe in which it will get addressed, we'd advise you to keep your app up to date at all times in order to stay on top of any new updates & fixes. 

We're here for you if there's anything else in the meantime 🙌🏼

[ChellyGeheim]

Plan

Premium

Country

Taiwan

Device

MacBook Pro M2 2022

Operating System

iOS 14.5

My Question or Issue

Hi! I'm facing a weird issue...

Directly selecting the artist's older music at the start fails to play; however, playing newer music first enables subsequent playback of older tracks.

[Joan]

Hi there @ChellyGeheim,

Thanks for reaching out. We'll be glad to help you enjoy all of your favourite artists' entire discographies.

This behaviour is quite odd indeed. Thank you for the video, it really helped us understand what's happening. So you mean that whenever you try to start older tracks, the error in the video appears, but starting new songs works? And then if you start a new song, the old songs start working as well? 

So that we can get to the bottom of this, could you please provide us the following:

• Is this on all devices or only on that MacBook?
• When did this start happening?
• Does it happen only with Taylor Swift and/or specific artists or with any artist?
• Is there a threshold for how old the songs have to be to not play? Is it only with artists with more than a certain number of albums?
• If you sort the releases as a grid instead of a list, does that change anything?

With this information, we’d be happy to investigate.

Keep us posted.

[ChellyGeheim]

Hi there, thanks for your reply.

• So you mean that whenever you try to start older tracks, the error in the video appears, but starting new songs works?
  Yes
• And then if you start a new song, the old songs start working as well? 
  Yes
• Is this on all devices or only on that MacBook?
  On my iphone is working fine.
  Friends of mine with a 2022 MacBook Pro M2 and a 2023 MacBook Pro Apple M2 also have this issue.
• When did this start happening?
  This first happened to me a week ago
• Does it happen only with Taylor Swift and/or specific artists or with any artist?
  The same issue occurred when i test on Miley Cyrus' song
• Is there a threshold for how old the songs have to be to not play? Is it only with artists with more than a certain number of albums?
  I can't define what count as 'old', but I'm wondering if it's because too many songs are loaded on one page
  Here are steps in the new testing video:
  1. Clicking 'The Joker And The Queen' located the100th+ position from the top of the list, initially fails to play.
  2. In contrast, clicking the relatively new song 'Lavender Haze' results in normal playback.
  3. Clicking 'The Joker And The Queen' again then plays successfully.
• If you sort the releases as a grid instead of a list, does that change anything?
  Clicking a song after entering the album results in normal playback.

[Langebein]

This issue persists, but the exect behavior is not always the same. Spotify windows client, v 1.2.64.408.g0a9b557c, installed with winget.

I no not always get the "Spotify can't play this right now"-error message. but still the track will just not start. I can reproduce consistenty with the same steps as before

However, if I scroll down more slowly, or scroll up, then down again, it will work.

There is ovbiously stil something wrong with how assets are being loaded while browsing a playlist. As soon as everything has been in the viewport for long enough to load, it's fine again.

[smferrigno]

I have been experiencing this error over the past week on Windows Desktop.

When I listen to music, I click on a specific artist's page and then "Show all" under the DISCOGRAPHY section. I like to jump around between songs a lot, so scrolling through the songs list works best for me.

Now, I'm required to take a couple of extra steps: clicking on the specific album the song is featured on and playing it from there. If I don't do this, I will get: "Spotify can't play this right now. If you have the file on your computer you can import it."

It's not the biggest of deals, but I'm now forced to go back to the artist's main page after each song and repeat the process when I never had to in the past.

[Joan]

Hi folks,

Thank you all for the replies.

We've passed everything you've provided us onto the appropriate team. Be advised however that we cannot say for certain at the moment when or if this is going to get addressed. Always make sure to keep your apps up to date to take advantage of the latest features and improvements.

Cheers!