Desktop app won't play, can't add to queue.

[nobody4567]

Plan

Premium

Country

USA

Device

PC

Operating System

Windows 10

My Question or Issue

I can play spotify just fine with the web player, but when I open the Windows App, then I can't play music on the Windows App or the Web Player.

On the Windows app, if I try to play a track, it doesn't appear in the "Now Playing" and nothing happens. If I try to play the "Now Playing" nothing happens (the time remains at 0:00).

If I right click on a track and select "Add to Queue" I get an error message, "Oops. Something went wrong."

I have rebooted the computer, uninstalled Spotify and deleted the folder %USERPROFILE%/AppData/Local/Spotify and reinstalled the Spotify app and I still get the same errors. I followed the instructions to check the C:\Windows\System32\drivers\etc\hosts file and it was fine (no entries for fastly or spotify).

If I try to use the web player when the desktop app is open, I can add songs and playlists to the queue, but when I play something, it just plays less than a second and then jumps back to the beginning over and over.

As soon as I close the desktop app and refresh my browser, playing on the web player goes back to normal, but if I start the desktop app, the web player stops working.

I also use the Android app and that app works perfectly, with no problems.

[dinomight]

Hey @nobody4567, sorry to know you're having trouble getting your desktop app working. Are you using the version from the Windows Store, or did you install from a standalone installer? If you're not using the Windows Store version, I'd recommend following all the steps to perform a clean reinstall once more, and then installing from the Windows Store.

[nobody4567]

I'm using the version from the Windows Store.

[Alex]

Hey @nobody4567,

Thanks for the post.

Could you try to enter Windows Safe mode an uninstall the app. After that download the version from our website. This works better on some computers.

If that doesn't solve the issue, you can try the following:

1. Right-click on the sound icon in the taskbar > Open Sound Settings > Sound Control panel.
2. Select your playback device > Properties.
3. Click Advanced and under Default Format select the lowest setting possible.

Keep us posted on how you get on.