Device limit Reached but can't fix.

[Reachi]

Plan

Premium

Country

New Zealand

Device

Custom Built PC

Operating System

Windows 10 22H2

My Question or Issue

So I have Spotify Premium and I just hit the Device Limit. There is a slight problem though, I am a guy who likes to keep his system clean, so I reset windows reasonably often. So what do you do when this error comes up and you can't really go to those devices and delete them, because they don't exist anymore. I've looked around a bit and see that nobody has had this problem ever (or I am just blind).

PS.

On an unrelated note I tried to write this post on my main browser Firefox but I could not because the page kept refreshing. I am forced to write this on Microsoft Edge.

[Dian]

Hey @Reachi,

Thanks for posting in the Community.

There is a time limit as to how long downloaded content will be associated with a logged in account on the system where the downloads are - approx. 30 days without an internet connection. This means that if an account is not used on a device with internet connection for 30 days, the downloads will be decoupled and the device slot will be freed up.

On the browser issue: could you try clearing the cache and cookies of the Firefox browser?

Keep us posted on the results.

Cheers!

[Cincinnepin]

Sorry, but I have the same issue with the device limit. About 50 days ago I loggend out on all devices and even changed the password. Still I get the message that I have reached the limit of devices. This doesn't seem right!

[Dian]

Hey @Cincinnepin,

Thanks for posting in the Community.

Did you use the option to log out of all devices via the account page or manually logged out of them?

Let's go over the steps described here to make sure your account is secure. We'd have to wait again for at least 30 days before the devices get decoupled.

Keep us posted.

Cheers!

[Cincinnepin]

Dian,

I used the option to log out of all the devices and just to be aure I even changed the password after that. This was on the 16th of August, and still I can't log in. I also removed the app, reinstalled it. What more can I do?

[Dian]

Hey @Cincinnepin,

Thanks for the reply.

In this case it'd be best to contact our customer support team. They can check you account backstage. Here is how to reach out to them.

Hope this helps.

Cheers!

[Cincinnepin]

Thank you very much!

They helped me by removing a device. Now I finally am able to download again 🙂

[PopsSteph]

message from Spotify on my cell is in French: "Limite de l'appareil atteinte".

[Remixxxl]

При попытки пишет что слишком много устройств с офлайн-режимом. Вышел со всем аккаунтов
Там где была загружена музыка, нет доступа к устройствам