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High CPU (Win10 desktop and app)

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High CPU (Win10 desktop and app)

Music Fan

Plan

Premium

Country

US

Device info

Windows 10 1803, GTX 980 430.86, FX4100

Version (current)

1.1.10.540.gfcf0430f

I uninstalled and reinstalled both desktop and app several times

 

My Question or Issue

 

A few days ago, Spotify decided to start locking my CPU at 100%. When I attempt to exit, only one of the four Spotify processes goes away and the CPU hog continues. When I attempt to forcefully terminate, one process stays behind but at 50% CPU, will not terminate with a "attempt to access exiting process" error. When left alone for a few hours, process eventually used ALL 32GB of my RAM.

 

All of this happened after one, or all, of the following activities: toggling hardware acceleration, deleting "Liked from Radio" playlist, changing proxy setting to "No Proxy". If it's related, I also noticed Spotify had trouble downloading some of my playlist thumbnails a few days earlier. My Muse playlist, created by Warner Music, never could download (could be deleted) as well as my top songs 2016 lost its custom thumbnail. Exiting Spotify or clicking "restart Spotify" after either option above ends up with the same problem. Uninstalling, reinstalling, uninstalling again, restarting computer, reinstalling again, uninstalling again, restarting computer again, and installing the Windows App version all end up with this problem. I have even tried updating drivers, especially audio drivers, to no avail.

 

So far, the only way I've been reliably able to exit Spotify is to suspend all the Spotify processes then terminate the one that had the heavy CPU usage. Interestingly, terminating the others then terminating the heavy one "unsuspends" it, causing heavy CPU usage again.

 

I also note that if I try to logout in the client, the window goes blank with the Spotify animated waiting symbol in the middle and it stays like that indefinitely.

 

Also, the robot check is ridiculous. I had to go through several "screens" and attempt the verification about a dozen times before it let me post. Each time I ended with a green checkmark and each time the "verification failed" error came back.

14 Replies
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Re: High CPU (Win10 desktop and app)

Roadie

I experience the same issue. I was curious if it was related to havinf a large amount of playlists in my library somehow (though I guess it may be totally unrelated to that). I would love to get a fix to this issue as well.

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Re: High CPU (Win10 desktop and app)

Music Fan

After uninstalling the MS app and reinstalling the desktop client, I have discovered that Spotify uses normal amounts of CPU when not logged in. I can freely launch and exit Spotify when not logged in. However, the CPU hog starts on login. The application still hangs when trying to exit, but it also hangs when trying to log out. The window just sits there with the loading circle and takes increasing amounts of RAM. The logout also never happens, I am still logged in when Spotify is restarted.

 

If it helps, I used the "analyze wait chain" task manager feature and it reports that Spotify is waiting for network I/O. Sometimes there's just one thread listed, sometimes a whole list of branched trees.

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Re: High CPU (Win10 desktop and app)

Rock Star 17
Rock Star 17

Hey @Kanegasi and @Arikabeth 

 

I would suggest ensuring that all Windows Updates have been installed successfully.

What version of Spotify are you currently running? (click menu dots - Help - About Spotify)

 

Let me know how you get on!

SebastyRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: High CPU (Win10 desktop and app)

Music Fan

Windows is all updated, it does so automatically at night. I don't know why I'm still on 1803 since I've heard 1809 has been public for months now. I would really like that clipboard history upgrade, but I'll wait until the update comes naturally.

 

I already gave the Spotify version, it's the same numbers for both desktop and MS app except for the build ID at the end, which the MS app does not have.

 

I'm considering trying a new account to see if the CPU issue is somehow tied to my account and not my computer or the clients. I also thought it could be the stupid "Spotify Connect" feature since my roommate has recently started using their PS4 again, but after firewalling Spotify from the local network, there's no change in CPU usage.

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Re: High CPU (Win10 desktop and app)

Roadie

My current windows build is 18362. The spotify version is 1.1.10.540.gfcf0430f

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Re: High CPU (Win10 desktop and app)

Music Fan

So apparently 1803 was like two major builds ago. I don't know why Win Update didn't serve me 1809, but after toggling the build channel setting to "(Targeted)" (which was supposed to be deprecated), Win Update finally served me 1903, build 18362.239. After updating, Spotify is still using an absurd amount of CPU on only one of its four processes and refuses to quit without being killed.

 

Other than that, Spotify operates normally albeit with slow response depending on how much CPU it's wasting. The neat "CPU time" Task Manager feature I just got has Spotify using more CPU time than the system idle process tracks. It's manageable if I change the priority of that process to low, but still annoying.

 

My next step, when I have the time to do so, is to try running chkdsk and sfc, maybe a memtest as well. Searching the internet for "waiting on network I/O" seems to pull up random programs that also peg CPUs and about half of the support answers suggest those, but I haven't seen any response that says these help.

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Re: High CPU (Win10 desktop and app)

Regular

Hello sometimes Antimalware Service Executable makes this problem, try to disable it

Modify-disableantispyware-key-value

Can read tutorial how to fix high cpu problem

 

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Re: High CPU (Win10 desktop and app)

Music Fan

I appreciate the help. I added that registry key and added Spotify.exe to the exceptions list, but no dice. The Defender process isn't the issue.

 

EDIT:

 

I tried a new approach for information. I installed the debugger from Windows Driver Kit, created a dump file for Spotify from Task Manager (wait chain reported only one stuck thread), and analyzed it with the debugger. Here's the results:

 

https://pastebin.com/cnFn8CMk

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Re: High CPU (Win10 desktop and app)

Newbie

the paste bin shwos that the cpu leak/memory lea is due to images, you need to delete all spotify files and do a clean install


theres files in yyou %appdata%\local\microsoft\windowsapps and %appdata%\local\microsoft\windowsapps\backup

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