Announcements
The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

eoris

Newbie

16336 Views

115 replies

53 likes

  • 16336 Views
  • 115 replies
  • 53 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

2640 Views

16 replies

3 likes

Possible Bug
  • 2640 Views
  • 16 replies
  • 3 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

hroski

Visitor

6089 Views

40 replies

2 likes

  • 6089 Views
  • 40 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

10325 Views

0 replies

4 likes

  • 10325 Views
  • 0 replies
  • 4 likes

Spotify Song Changes Crashes Games And Causes Audio Issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen playing games on my PC when finising a song or i skip my games will crash/freeze and my ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When pl...

354 Views

0 replies

1 likes

  • 354 Views
  • 0 replies
  • 1 likes

Add to playlist not showing up on desktop app but showing up on phone app

When trying to add a podcast track to a playlist, I am not seeing the option to do so when I click on the "..." in the track. It works on my phone, by not on my desktop app. I am trying to download the tracks for offline purposes onto my surface pro ...

Visitor

When trying to add a podcast track to a playlist, I am not seeing the option to do so when I click on the "..." in the track.  It works on my phone, by not on my desktop app.  I am trying t...

429 Views

0 replies

1 likes

  • 429 Views
  • 0 replies
  • 1 likes

Não aparece as músicas curtidas no aplicativo do windows

quando vou acessar pelo celular aparece a playlist de músicas curtidas, mas pelo desktop não. se tento usar o spotify connect para essa playlist do celular para o computador também não funciona

Newbie

quando vou acessar pelo celular aparece a playlist de músicas curtidas, mas pelo desktop não. se tento usar o spotify connect para essa playlist do celular para o computador também não funciona &n...

everson_da_luz

Visitor

5120 Views

2 replies

0 likes

  • 5120 Views
  • 2 replies
  • 0 likes

I don't get the songs I've given them I like

PlanFreeCountryColombia DeviceHpOperating SystemWindows 10 for a week now the songs I've given him have disappeared. I've already tried to log out, remove the application, reset the network and even disable the firewall and nothing has worked. I also...

Casual Listener

Plan Free Country Colombia   Device Hp Operating System Windows 10   for a week now the songs I've given him have disappeared. I've already tried to log out, remove the applicatio...

Billy-J

Spotify Star

628 Views

3 replies

0 likes

  • 628 Views
  • 3 replies
  • 0 likes

SPOTIFY WINDOWS 10 CON PROBLEMAS

PlanPremiumCountryPerúDevice(ACER Aspire 5)Operating System(Windows 10) My Question or IssueLa aplicación de escritorio no funciona bien, no se puede reproducir ninguna canción online, solo archivos locales. No aparecen las canciones guardadas en bib...

Visitor

Plan Premium Country Perú Device (ACER Aspire 5) Operating System (Windows 10)   My Question or Issue La aplicación de escritorio no funciona bien, no se puede reproducir ninguna canci...

656 Views

0 replies

0 likes

Windows 10
  • 656 Views
  • 0 replies
  • 0 likes

Solved!! Premium account is 320kb when played in Desktop app? 256kb in Webplayer?

I have the settings in the desktop app set to "high quality". So if I play a song through the desktop app, it is for sure coming in at 320kb quality? Do I have to download it to get that quality? Also, I see no change in the webplayer, but I read tha...

Casual Listener

I have the settings in the desktop app set to "high quality". So if I play a song through the desktop app, it is for sure coming in at 320kb quality? Do I have to download it to get that quality? &n...

Cajingo

Casual Listener

3364 Views

5 replies

0 likes

  • 3364 Views
  • 5 replies
  • 0 likes

Fix for Spotify app not using sub (no 5.1 or 2.1) through receivers

After looking at quite a few threads on this, I found a fix, at least in my case. I have an HTPC on a Sony receiver with a 5.1 setup an AMD HDMI drivers, though I suspect the fix is pretty universal, so long as your receiver can do ProLogic (PL) II, ...

Newbie

After looking at quite a few threads on this, I found a fix, at least in my case. I have an HTPC on a Sony receiver with a 5.1 setup an AMD HDMI drivers, though I suspect the fix is pretty universal,...

hobbss

Gig Goer

20897 Views

1 replies

7 likes

2.1
5.1
spotify application
stereo
sub
subwoofer
Windows
  • 20897 Views
  • 1 replies
  • 7 likes

there is no "do not like" button, but a friend has it

PlanPremiumCountryRussiaDevice(windows 10)Operating System( Windows 10) My Question or Issuethere is no "do not like" button, but a friend has itmy - http://prntscr.com/ti6uuxfriend - http://prntscr.com/ti6vfb

Casual Listener

Plan Premium Country Russia Device (windows 10) Operating System ( Windows 10)   My Question or Issue there is no "do not like" button, but a friend has it my - http://prntscr.co...

Sebasty

Community Legend

900 Views

4 replies

0 likes

  • 900 Views
  • 4 replies
  • 0 likes

Solved!! Liked songs is broken

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueLiked songs tab is not working and I can't see my liked songs. Actually whole ''your library'' section doesn't work; when I clicked any tabs (recently played, liked songs, albums,...

Regular

Plan Premium Device Desktop Operating System Windows 10   My Question or Issue Liked songs tab is not working and I can't see my liked songs. Actually whole ''your library'' section does...

Ihsane

Regular

2881 Views

8 replies

1 likes

  • 2881 Views
  • 8 replies
  • 1 likes

Superuser Contribution Can't rearrange songs through playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsually I have no problems like this but I'm trying to move songs around my playlist but now ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Usually...

Elena

Moderator

1158 Views

3 replies

0 likes

  • 1158 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify mutes randomly

PlanFreeCountryAustraliaDevicehp windows laptopOperating Systemwindows 10 My Question or Issuewhen i have a Bluetooth headset connected, and join a video/ meet call the sound mutes, but songs keep playing, but if i switch to a wired headset it doesn'...

Visitor

Plan Free Country Australia Device hp windows laptop Operating System windows 10   My Question or Issue when i have a Bluetooth headset connected, and join a video/ meet call the sound...

Petya

Community Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

I only have sound in the left ear!?

PlanFree/PremiumCountryNorway DeviceDesktopOperating SystemWindows 10 My Question or Issue Every time i open spotify i get the error "spotfiy cant play this right now. If you have the file on your computer you can import it". To get spotify to play i...

Newbie

Plan Free/Premium Country Norway   Device Desktop Operating System Windows 10   My Question or Issue   Every time i open spotify i get the error "spotfiy cant play this rig...

Joel-M

Composer

3110 Views

1 replies

0 likes

Help
left
mono
output
  • 3110 Views
  • 1 replies
  • 0 likes

liked songs doesn't appear in PC app

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 My Question or Issueliked songs not appearing on pc, even when a try to add them in this PC app, while on the smartphone and browser version I can see all my liked tracks. Clean reinstall doe...

Casual Listener

Plan Premium Country Russia Device PC Operating System Windows 10   My Question or Issue liked songs not appearing on pc, even when a try to add them in this PC app, while on the sma...

31eegtp-wo_g5

Casual Listener

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Waiting for connection stuck.

PlanPremiumCountryRussiaDevicePC, wired connection.Operating SystemWindows 10 2004 last build. My Question or IssueYesterday I started to download tracks. After ~900 tracks my PC got full gray screen and creepy repeating sound, it's stucked (simillar...

Visitor

Plan Premium Country Russia Device PC, wired connection. Operating System Windows 10 2004 last build.   My Question or Issue Yesterday I started to download tracks. After ~900 tracks m...

489 Views

0 replies

0 likes

  • 489 Views
  • 0 replies
  • 0 likes

Solved!! Sportify doesnt play on desktop app

PlanPremiumCountryUSDeviceDellOperating System Windows 10 My Question or Issue After I clicked on a playlist, sportify just wont play any music. It works fine on phone but not on laptop. As you can see on the picture, it showed the singer name but no...

Newbie

Plan Premium Country US Device Dell Operating System  Windows 10   My Question or Issue  After I clicked on a playlist, sportify just wont play any music. It works fine on ph...

Nolm

Visitor

13183 Views

6 replies

1 likes

  • 13183 Views
  • 6 replies
  • 1 likes

Solved!! "Every playlist on "Your Library" is empty

PlanPremiumCountrySpainDeviceWindows, iPhone 6sPlus Operating SystemWindows 10, iOS11 My Question or Issue All my playlist listed on "Your Library" section are empty on PC (Windows 10). On my iphone its all ok. But, one thing I could do and now I can...

Regular

Plan Premium Country Spain Device Windows, iPhone 6sPlus   Operating System Windows 10, iOS11   My Question or Issue   All my playlist listed on "Your Library" section are ...

kaironvinicius

Regular

3511 Views

9 replies

2 likes

bug
problem
  • 3511 Views
  • 9 replies
  • 2 likes

Mostrar año completo / Show complete year

PlanPremiumCountryChileDeviceNotebook LenovoOperating SystemWindows My Question or IssueMostrar el año completo en la versión de windows 10 / Show full year in windows 10Adjunto captura de pantalla / Attachment screenshot

Visitor

    Plan Premium Country Chile Device Notebook Lenovo Operating System Windows   My Question or Issue Mostrar el año completo en la versión de windows 10 / Show full year i...

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
  • 0 likes

I can`t find dislike button on PC

PlanPremiumCountryRussiaDevicePC and Iphone 8Windows My Question or IssueI cant find dislike button on my windows pc. I asked 5 my friends and non of them cant find it neither. It can be easily find on my phone but not on windows PC. Please help, tha...

Newbie

Plan Premium Country Russia Device PC and Iphone 8 Windows   My Question or Issue I cant find dislike button on my windows pc. I asked 5 my friends and non of them cant find it neither....

428 Views

0 replies

4 likes

  • 428 Views
  • 0 replies
  • 4 likes

The desktop app is not working

PlanPremiumCountryBrasilOperating SystemWindows 7 My Question or IssueWhen i open the app, i click on the songs and they don't play. Nothing seems to work and it has been like this for a while now. Does anyone have the same problem and perhaps know h...

Visitor

Plan Premium Country Brasil Operating System Windows 7   My Question or Issue When i open the app, i click on the songs and they don't play. Nothing seems to work and it has been like th...

dkosinski

Visitor

970 Views

1 replies

1 likes

Desktop Player
Issue playing songs
  • 970 Views
  • 1 replies
  • 1 likes

control, shift not selecting all songs

Premium user here on windows 10. I have 3,700 songs and I want to put them into one folder but when I control shift and click it doesn't select all my songs. It will select certain amounts in small chunks and miss a few or even hundreds in between. I...

Visitor

Premium user here on windows 10. I have 3,700 songs and I want to put them into one folder but when I control shift and click it doesn't select all my songs. It will select certain amounts in small c...

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
  • 0 likes