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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134268 Views
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  • 24 likes
  • Mac
    Windows
  • 134268 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Lost all the songs in my playlists

Plan FreeCountry SpainDevicePCOperating SystemWindows 10 My Question or IssueThis morning when I opened Spotify to listen to some music, all my songs where gone both form my playlists and from the saved/favourite songs (around 3000). The playlist are...

  • Newbie
  • Plan  Free Country  Spain Device PC Operating System Windows 10   My Question or Issue This morning when I opened Spotify to listen to some music, all my songs where gone bot...
  • OneByBoo
  • Community Legend
  • 128 Views
  • 1 replies
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  • 128 Views
  • 1 replies
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I can' listen with my bluetooth headphone

When ı want to play music on my pc its playing on the pc not bluetooth headphone

  • Casual Listener
  • When ı want to play music on my pc its playing on the pc not bluetooth headphone  
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  • 91 Views
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Spotify Wont Open

Hello i hope anyone can unterstand my English.Spotify was running completly fine for 5 year now from one to another day it is Crashing after im Logging in.So i have a PC with windows 10 an tried all solutions i found here or in the internet nothing w...

  • Casual Listener
  • Hello i hope anyone can unterstand my English. Spotify was running completly fine for 5 year now from one to another day it is Crashing after im Logging in. So i have a PC with windows 10 an tried ...
  • maxlanganki
  • Casual Listener
  • 210 Views
  • 4 replies
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  • 210 Views
  • 4 replies
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Playlist description box doesn't change after editing

PlanPremiumCountryNetherlands DeviceDesktop PCOperating SystemWindows 10 My Question or IssueI change the content of the desciption box of my playlist once a month. I'm changing the date of the playlist update or other small changes. When i change th...

  • Community Legend
  • Plan Premium Country Netherlands   Device Desktop PC Operating System Windows 10   My Question or Issue I change the content of the desciption box of my playlist once a month. I'...
  • 288 Views
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  • 2 likes
  • Description
    description box
    editing
    playlist editor
  • 288 Views
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Solved!!Superuser Contribution Trojan found in Spotify folder

PlanPremiumCountrySwedenDevice(Samsung Galaxy S6, PC)Operating System(Android 7, Windows 10) My Question or IssueHello! My Windows Defender flagged the following file C:\Users\AppData\Local\Spotify\Data\e9\e9595c535c54b2ad17449a5343777019434fa4f4.fil...

  • Casual Listener
  • Plan Premium Country Sweden Device (Samsung Galaxy S6, PC) Operating System (Android 7, Windows 10)   My Question or Issue Hello!   My Windows Defender flagged the following fil...
  • Katerina
  • Spotify Legend
  • 13156 Views
  • 24 replies
  • 48 likes
  • 13156 Views
  • 24 replies
  • 48 likes

randomly shuts down

PlanPremiumCanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why the fack does spotify premium automatically shut down?

  • Newbie
  • Plan Premium Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue why the fack d...
  • OneByBoo
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
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No thumbs down will cost you a premium subscriber

PlanPremium CountryUSA DevicePC Operating SystemWindows 10 My Question or IssueDo what you want for free customer but if I'm paying I want to be able to mark an artist or song with a thumbs down, minus sign or whatever you like. I am SICK of hearing ...

  • Regular
  • Plan Premium   Country USA   Device PC   Operating System Windows 10   My Question or Issue Do what you want for free customer but if I'm paying I want to be able to ...
  • nielrio
  • Gig Goer
  • 226 Views
  • 1 replies
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  • 226 Views
  • 1 replies
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Solved!! spotify won't play music AT ALL

there are speakers connected to my computer, so at first I thought that the speakers were the problem. but, when I go on youtube or Netflix and watch something, the sound works fine. I downloaded spotify on my computer, but no sound comes from the sp...

  • Regular
  • there are speakers connected to my computer, so at first I thought that the speakers were the problem. but, when I go on youtube or Netflix and watch something, the sound works fine. I downloaded spo...
  • OneByBoo
  • Community Legend
  • 291 Views
  • 5 replies
  • 0 likes
  • 291 Views
  • 5 replies
  • 0 likes

Spotify Desktop doesn't recognise headphones

PremiumItalyWindows 10Spotify keeps reproducing music using the computer's speakers even if the headphones are plugged in. It's the only application that does that.

  • Newbie
  • Premium Italy Windows 10 Spotify keeps reproducing music using the computer's speakers even if the headphones are plugged in. It's the only application that does that. 
  • nielrio
  • Gig Goer
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
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Spotify is randomly pausing music

Spotify is randomly pausing music. I've noticed it's more likely to happen when I play videogames like Overwatch or League of Legends. It may pause randomly after 30 seconds of playing or play full 10 mins before it pauses. It doesn't matter if the s...

  • Regular
  • Spotify is randomly pausing music. I've noticed it's more likely to happen when I play videogames like Overwatch or League of Legends. It may pause randomly after 30 seconds of playing or play full 1...
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  • 237 Views
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Continual Error "Spotify can't play this right now."

Spotify PremiumAustraliaDevice: Dell CORE i7 8th GenOperating System: Windows 10 My Question or Issue:I have been getting the attached error for weeks now. I have re-installed mutiple times and cleared my cache etc. removed all passwords....Spotify P...

  • Newbie
  • Spotify Premium Australia Device: Dell CORE i7 8th Gen Operating System: Windows 10   My Question or Issue: I have been getting the attached error for weeks now. I have re-installed m...
  • 137 Views
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  • 1 likes
  • 137 Views
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Spotify starts automatically on desktop, in spite of being set NOT to. Recent problem

PlanFree/PremiumCountry DeviceDesktopOperating SystemWIN10My Question or IssueTwo days ago, Spotify began loading automatically on startup of my desktop. None of the settings on Spotify have been changed. The option for " "Open Spotify automatically....

  • Casual Listener
  • Plan Free/Premium Country   Device Desktop Operating System WIN10 My Question or Issue Two days ago, Spotify began loading automatically on startup of my desktop. None of the settings o...
  • Jollof
  • Composer
  • 212 Views
  • 5 replies
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  • 212 Views
  • 5 replies
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Albums disappearing from "Albums" tab

PlanPremiumCountryUKDeviceSamsung S9/PCOperating SystemAndroid orea/windows 10/web player My Question or IssueFor some reason the a lot of my albums have been removed from my library. They haven't bee removed from Spotify, just my library. This is a ...

  • Regular
  • Plan Premium Country UK Device Samsung S9/PC Operating System Android orea/windows 10/web player   My Question or Issue For some reason the a lot of my albums have been removed from my...
  • A_Musicophile
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
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Spotify crashes when I try to edit a playlist cover

PlanPremiumCountryFinlandDevice(Lenovo Yoga 710)Operating System(Windows 10) My Question or IssueWhen I click to edit the cover of a playlist the whole app closes. I tried reinstalling but it didn't fix the issue.

  • Visitor
  •   Plan Premium Country Finland Device (Lenovo Yoga 710) Operating System (Windows 10)   My Question or Issue When I click to edit the cover of a playlist the whole app closes. I ...
  • A_Musicophile
  • Community Legend
  • 859 Views
  • 1 replies
  • 0 likes
  • 859 Views
  • 1 replies
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missing podcasts on desktop

PlanPremiumCountryBelgiumDevicepcOperating Systemwin 10 My Question or IssueSome episodes of a podcast I'm listening are missing on desktop... the podcast is Distorsion and I have everything until december 2018, after that nothing...when I search for...

  • Casual Listener
  • Plan Premium Country Belgium Device pc Operating System win 10   My Question or Issue Some episodes of a podcast I'm listening are missing on desktop... the podcast is Distorsion and I...
  • OneByBoo
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
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Can't Add a New Source

SORTEDPremiumCountryUKDeviceHP Pavilion 2012/2013/2014?Operating SystemWindows 10 My Question or IssueI can't find how to add sources for music that I have downloaded on my computer.

  • Newbie
  • SORTED Premium Country UK Device HP Pavilion 2012/2013/2014? Operating System Windows 10   My Question or Issue I can't find how to add sources for music that I have downloaded on my c...
  • OneByBoo
  • Community Legend
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
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Superuser Contribution Playlist filter broken

PlanPremiumCountryNorwayOperating System(Two Windows 7 64bit computers and One Windows 10 64bit computer) My Question or IssueFor quite a while now (about some weeks/a month/several updates) the playlist filter function has been broken. Before when y...

  • Regular
  • Plan Premium Country Norway Operating System (Two Windows 7 64bit computers and One Windows 10 64bit computer)   My Question or Issue For quite a while now (about some weeks/a month/seve...
  • Bugequalfeature
  • Regular
  • 364 Views
  • 2 replies
  • 5 likes
  • 364 Views
  • 2 replies
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Songs are both added and not added to library

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemWindows 10MacOS Mojave (10.14) My Question or IssueI have songs that I have added into my library on the desktop previously, and then when searching the song or if it appears in suggested, it shows...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 6s Operating System Windows 10 MacOS Mojave (10.14)   My Question or Issue I have songs that I have added into my library on the desktop...
  • A_Musicophile
  • Community Legend
  • 160 Views
  • 3 replies
  • 0 likes
  • 160 Views
  • 3 replies
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Local Files - Folders

Hello, I use spotify on windows 10. The problem is that when i try to add my local files spotify decides to make a new folderpath wich does not excist on my computer. My folderpath goes like this: F:\Musikk\2017 etc But when i try to add my r&b folde...

spotify 1.jpg spotify 2.jpg
  • Newbie
  • Hello,   I use spotify on windows 10.   The problem is that when i try to add my local files spotify decides to make a new folderpath wich does not excist on my computer.   My fo...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
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