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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134356 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134356 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50978 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50978 Views
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  • 32 likes

Spotify crashes when I try to edit a playlist cover

PlanPremiumCountryFinlandDevice(Lenovo Yoga 710)Operating System(Windows 10) My Question or IssueWhen I click to edit the cover of a playlist the whole app closes. I tried reinstalling but it didn't fix the issue.

  • Visitor
  •   Plan Premium Country Finland Device (Lenovo Yoga 710) Operating System (Windows 10)   My Question or Issue When I click to edit the cover of a playlist the whole app closes. I ...
  • A_Musicophile
  • Community Legend
  • 860 Views
  • 1 replies
  • 0 likes
  • 860 Views
  • 1 replies
  • 0 likes

missing podcasts on desktop

PlanPremiumCountryBelgiumDevicepcOperating Systemwin 10 My Question or IssueSome episodes of a podcast I'm listening are missing on desktop... the podcast is Distorsion and I have everything until december 2018, after that nothing...when I search for...

  • Casual Listener
  • Plan Premium Country Belgium Device pc Operating System win 10   My Question or Issue Some episodes of a podcast I'm listening are missing on desktop... the podcast is Distorsion and I...
  • OneByBoo
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Can't Add a New Source

SORTEDPremiumCountryUKDeviceHP Pavilion 2012/2013/2014?Operating SystemWindows 10 My Question or IssueI can't find how to add sources for music that I have downloaded on my computer.

  • Newbie
  • SORTED Premium Country UK Device HP Pavilion 2012/2013/2014? Operating System Windows 10   My Question or Issue I can't find how to add sources for music that I have downloaded on my c...
  • OneByBoo
  • Community Legend
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist filter broken

PlanPremiumCountryNorwayOperating System(Two Windows 7 64bit computers and One Windows 10 64bit computer) My Question or IssueFor quite a while now (about some weeks/a month/several updates) the playlist filter function has been broken. Before when y...

  • Regular
  • Plan Premium Country Norway Operating System (Two Windows 7 64bit computers and One Windows 10 64bit computer)   My Question or Issue For quite a while now (about some weeks/a month/seve...
  • Bugequalfeature
  • Regular
  • 365 Views
  • 2 replies
  • 5 likes
  • 365 Views
  • 2 replies
  • 5 likes

Songs are both added and not added to library

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemWindows 10MacOS Mojave (10.14) My Question or IssueI have songs that I have added into my library on the desktop previously, and then when searching the song or if it appears in suggested, it shows...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 6s Operating System Windows 10 MacOS Mojave (10.14)   My Question or Issue I have songs that I have added into my library on the desktop...
  • A_Musicophile
  • Community Legend
  • 161 Views
  • 3 replies
  • 0 likes
  • 161 Views
  • 3 replies
  • 0 likes

Local Files - Folders

Hello, I use spotify on windows 10. The problem is that when i try to add my local files spotify decides to make a new folderpath wich does not excist on my computer. My folderpath goes like this: F:\Musikk\2017 etc But when i try to add my r&b folde...

spotify 1.jpg spotify 2.jpg
  • Newbie
  • Hello,   I use spotify on windows 10.   The problem is that when i try to add my local files spotify decides to make a new folderpath wich does not excist on my computer.   My fo...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
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Solved!! Can't play song/ Unavailable

PlanFree/PremiumCountryPH DeviceComputer(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to play the song Kimi ni Todoke by Tomofumi Tanizawa, I searched and...

  • Newbie
  • Plan Free/Premium CountryPH   DeviceComputer (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating SystemWindows (iOS 10, Android Oreo, Windows 10,etc.)   My Question ...
  • A_Musicophile
  • Community Legend
  • 828 Views
  • 1 replies
  • 0 likes
  • Anime Song
    kimi ni todoke
    tomofumi tanizawa
  • 828 Views
  • 1 replies
  • 0 likes

Search Bubble gone

The search bubble for Spotify on desktop is gone on the app and I have bold text. I have to scroll all the way up and press the search button to find a song which is just a waste of time where I have to go off my whole playlist. I have reinstalled Sp...

  • Casual Listener
  •  The search bubble for Spotify on desktop is gone on the app and I have bold text. I have to scroll all the way up and press the search button to find a song which is just a waste of time where ...
  • lopperma2
  • Casual Listener
  • 614 Views
  • 4 replies
  • 0 likes
  • 614 Views
  • 4 replies
  • 0 likes

Solved!! Windows 10 App CPU Usage

PlanPremiumCountryUSADeviceWIndows 10 DesktopOperating SystemWindows 10 My Question or IssueSpotify app eats the CPU on a speedy new desktop machine. How do I reduce this? Spotify works fine on my little Android phone. Why is the Windows version such...

  • Casual Listener
  • Plan Premium Country USA Device WIndows 10 Desktop Operating System Windows 10   My Question or Issue Spotify app eats the CPU on a speedy new desktop machine.   How do I red...
  • rmfrench314
  • Casual Listener
  • 826 Views
  • 2 replies
  • 0 likes
  • 826 Views
  • 2 replies
  • 0 likes

Spotify Limiting Itself on Volume

PlanFree/PremiumCountryAustraliaOperating SystemWindows 10 My Question or IssueFor some unknown reason, Spotify is limiting itself on volume. I have every setting up high but for some reason it never reaches past 50%. How do I fix this?

  • Casual Listener
  • Plan Free/Premium Country Australia Operating System Windows 10   My Question or Issue For some unknown reason, Spotify is limiting itself on volume. I have every setting up high but for...
  • A_Musicophile
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Frustration: You can't "save" an album without saving every single song on the favorite song list

You can't "save" an album without saving every single song on the favorite song list. Saved albums shouldn't be visible in the "Songs", since we would like to use that for single songs only. Please Spotify remedy this. I wanted to post this in ideas ...

  • Regular
  • You can't "save" an album without saving every single song on the favorite song list. Saved albums shouldn't be visible in the "Songs", since we would like to use that for single songs only. Please S...
  • Peter
  • Spotify Legend
  • 428 Views
  • 4 replies
  • 1 likes
  • album
    songs
  • 428 Views
  • 4 replies
  • 1 likes

Solved!! Music stops playing

PlanFreeCountryNew ZealandDeviceDesktopOperating SystemWindows 7 My Question or IssueI am absolutely at my wits end here. I recently did an update for my spotify that forced the program to instantly close whenever it would try to boot it up. Eventual...

  • Casual Listener
  •   Plan Free Country New Zealand Device Desktop Operating System Windows 7   My Question or Issue I am absolutely at my wits end here. I recently did an update for my spotify that...
  • Yohara
  • Casual Listener
  • 2887 Views
  • 5 replies
  • 1 likes
  • 2887 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Taskbar on wrong screen

PlanPremiumCountryCZDeviceThinkPad W550sOperating SystemWin 10 (latest) My Question or IssueSpotify shows the taskbar icon on the wrong screen on a multi-monitor setup. So I have 3 screens. One is notebook's, second and third are external (thru DP). ...

  • Newbie
  • Plan Premium Country CZ Device ThinkPad W550s Operating System Win 10 (latest)   My Question or Issue Spotify shows the taskbar icon on the wrong screen on a multi-monitor setup. &nbs...
  • Peter
  • Spotify Legend
  • 1203 Views
  • 2 replies
  • 4 likes
  • 1203 Views
  • 2 replies
  • 4 likes

No dislike/don't play button on win10?

PlanFreeCountry DeviceDell Latitude E6410Operating SystemWindows 10 My Question or IssueThere appears to be absolutely no way to dislike or stop a song from playing in my daily mix on the windows 10 client. I've had a few songs I'd rather never hear ...

  • Newbie
  • Plan Free Country   Device Dell Latitude E6410 Operating System Windows 10   My Question or Issue There appears to be absolutely no way to dislike or stop a song from playing in m...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Solved!! Playlist partially downloaded

PlanFreeCountryUSDeviceHP Pavilion (Desktop)Operating SystemWindows 8.1 My Question or IssueI'm trying to play the contents of a playlist but from what it seems even when I click the download button and the green button appears on the left (indicatin...

  • Newbie
  • Plan Free Country US Device HP Pavilion (Desktop) Operating System Windows 8.1   My Question or Issue I'm trying to play the contents of a playlist but from what it seems even when I c...
  • Jollof
  • Composer
  • 1398 Views
  • 1 replies
  • 0 likes
  • 1398 Views
  • 1 replies
  • 0 likes

[ISSUE] Account ID Name Converted To Random Numbers [Post-Facebook Connect Reactivation]

PlanFreeCountryUnited KingdomDeviceDesktop PCOperating SystemWindows 8.1 64-Bit, Spotify My Question or IssueAfter the reactivation of my Facebook connection to Spotify, my account username changed to random numbers (1112832207). If I log out, and lo...

  • Newbie
  • Plan Free Country United Kingdom Device Desktop PC Operating System Windows 8.1 64-Bit, Spotify   My Question or Issue After the reactivation of my Facebook connection to Spotify, my a...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Will not stay paused

PlanPremiumCountryUSADeviceLenovo X1 carbon (6th gen)Operating SystemWindows 10 My Question or IssueFor some strange reason, Spotify will not remain paused unless I am playing a video. I will pause directly from the desktop application and within 15 ...

  • Newbie
  • Plan Premium Country USA Device Lenovo X1 carbon (6th gen) Operating System Windows 10   My Question or Issue For some strange reason, Spotify will not remain paused unless I...
  • sesame22
  • Newbie
  • 1877 Views
  • 13 replies
  • 7 likes
  • 1877 Views
  • 13 replies
  • 7 likes

Self playing track

I have a track that keeps playing itself when a completely different album. Typically, it starts after the first track of the album has been played. I have not selected it. The random track was played but this was weeks ago. Has anyone else experienc...

  • Gig Goer
  • I have a track that keeps playing itself when a completely different album. Typically, it starts after the first track of the album has been played.   I have not selected it. The random track ...
  • 135 Views
  • 0 replies
  • 0 likes
  • self playing track
  • 135 Views
  • 0 replies
  • 0 likes

My Spotify keeps connecting with other devices

CountryPolandDeviceHuawei P10 liteOperating System Windows 10 My Question or IssueFor about a week, my Spotify keeps turning ON by itself. Even during the phone calls. Also it connects with other devices, which are not even at my house. I can tell, b...

  • Newbie
  • Country Poland Device Huawei P10 lite Operating System  Windows 10   My Question or Issue For about a week, my Spotify keeps turning ON by itself. Even during the phone calls. Also ...
  • 423 Views
  • 0 replies
  • 1 likes
  • 423 Views
  • 0 replies
  • 1 likes

Env: prod