Sound not working

[musicdreams31]

Plan

Premium

Country

United States

Device

Lenovo Yoga7th Gen

Operating System

Windows 10

My Question or Issue

Sound isn't playing from the Spotify app that's downloaded to my computer. The Spotify volume is all the way up, as is my computer volume and my speaker volume. The sound works on every other app and website (including Spotify Web Player), just not the app. It's been like this for a few weeks now and I haven't been able to find a way to fix it. I've gone through other discussions concerning the topic and followed all of those steps but nothing has worked.

[Elena]

Hey there @musicdreams31,

Thanks for reaching out to us. We'll help you enjoy your favorite jams again.

Can you follow these steps and check if the volume of the app is muted?

1. Click on Volume in the taskbar.
2. Open volume mixer. The Spotify app should be shown there.

If that didn't help, we'd suggest for you to try and run a clean reinstall. You can follow these steps. 

Let us know how it goes. If you have questions, you know where to find us 🙂

Stay safe!

[clank1]

Try the volume mixer.