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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Discover Weekly not updating

My Discover Weekly playlist hasn't updated in two weeks. I have tried uninstalling, unsubscribing from the playlist, and logging out. I have listened to other songs outside of this playlist, and not in private mode either. Any suggestions?

  • Newbie
  • My Discover Weekly playlist hasn't updated in two weeks. I have tried uninstalling, unsubscribing from the playlist, and logging out. I have listened to other songs outside of this playlist, and not ...
  • Jemi
  • Spotify Legend
  • 274 Views
  • 1 replies
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  • 274 Views
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Song progress forgotten when pausing for longer than 10-15 min.

Plan: FreeCountry: DenmarkOperating System: Windows 10 During the last week a weird bug has appeared. Whenever I listen to an album and pause a song for 10-15 minuets, it sometimes forgets which song I was playing. When i press play to resumes listen...

  • Newbie
  • Plan: Free Country: Denmark Operating System: Windows 10   During the last week a weird bug has appeared. Whenever I listen to an album and pause a song for 10-15 minuets, it ...
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Foreign language ads driving me nuts!!

PlanFreeCountryAustraliaDeviceDell laptopOperating System Windows 10 My Question or IssueFor about two or more months now I've been getting indonesian ads on my spotify account and it's driving me nuts. I've unintsalled and reintalled the app. Used d...

  • Casual Listener
  • Plan Free Country Australia Device Dell laptop Operating System  Windows 10   My Question or Issue For about two or more months now I've been getting indonesian ads on my spotify ...
  • DW2111
  • Casual Listener
  • 240 Views
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  • 240 Views
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[Local files] Spotify should respect track number from mp3 metadata

APlanPremium DeviceLaptop Operating SystemWindows 10 My Question or IssueHello!I'm creating this question under Desktop forum but I guess the issue is common across all platfroms.Local Files section doesn't respect track number from ID3 metadata of m...

  • Regular
  •  APlan Premium   Device Laptop   Operating System Windows 10   My Question or Issue Hello! I'm creating this question under Desktop forum but I guess the issue is com...
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  • 349 Views
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Switches from podcast to random, unfamiliar music

Plan: FreeCountry: USAOS: Windows 10Every so often, my podcast will stop and a song I've never heard before will begin to play. I haven't used Spotify for music in ages, let alone the genre of the songs that begin to play. This has happened when the ...

  • Casual Listener
  • Plan: Free Country: USA OS: Windows 10 Every so often, my podcast will stop and a song I've never heard before will begin to play.  I haven't used Spotify for music in ages, let alone the g...
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Can't play local files [SOLVED]

PlanPremium Operating SystemWindows 10 My Question or IssueLocal files are not working since the last 3 updates. It only says "can't play this right now". Explicit filter is off and I've reinstalled many times. Version 1.08.474 does not have this iss...

  • Roadie
  •   Plan Premium       Operating System Windows 10   My Question or Issue Local files are not working since the last 3 updates. It only says "can't play this right no...
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  • 157 Views
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Superuser Contribution Unable to view albums

PlanFreeCountry DeviceLaptopOperating SystemWindows 10 My Question or IssueThere are a lot of artists whose albums I can't see or listen to when I go on that particular artist's page. Why is this happening?

  • Newbie
  • Plan Free Country   Device Laptop Operating System Windows 10   My Question or Issue There are a lot of artists whose albums I can't see or listen to when I go on that particular ...
  • Jemi
  • Spotify Legend
  • 293 Views
  • 1 replies
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Spotify stops scrobbling and disconnects after laptop restart

Hi all, so I have this problem with desktop version of Spotify on my laptop. I have last.fm account and use Spotify to scrobble songs, however, my Spotify dekstop stops scrobbling after the computer is restarted. What is more, when I play music on my...

  • Casual Listener
  • Hi all,   so I have this problem with desktop version of Spotify on my laptop. I have last.fm account and use Spotify to scrobble songs, however, my Spotify dekstop stops scrobbling after the ...
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Cannot replay podcast episodes

PlanPremiumCountryUSA DeviceDell LaptopOperating SystemWindows 10 My Question or IssueThis issue has been going on for months and nothing has been resolved. It's impossible to replay a podcast episode, even though none are showing as completely finis...

  • Newbie
  •     Plan Premium Country USA   Device Dell Laptop Operating System Windows 10   My Question or Issue This issue has been going on for months and nothing has been reso...
  • 290 Views
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  • 290 Views
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No Option to Add or Remove Facebook

Hello!I've been having this issue for a week or so, I've been trying to connect my Spotify to my new Facebook account. I had deleted my previous one without unlinking it with Spotify and now Spotify does not give me the option to remove or add Facebo...

  • Newbie
  • Hello! I've been having this issue for a week or so, I've been trying to connect my Spotify to my new Facebook account. I had deleted my previous one without unlinking it with Spotify and now Spotif...
  • OneByBoo
  • Community Legend
  • 302 Views
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Deleted song unintentional

PlanFreeCountry ItalyDeviceXiaomi Mi A1, Asus Zenfone 2Operating SystemWindows 10 My Question or Issue Hi, i think i had unintentionaly deleted an song to be playable how can i listen it again? it's Sally from Hardwell, it wasn't from a playlist or s...

  • Casual Listener
  • Plan Free Country  Italy Device Xiaomi Mi A1, Asus Zenfone 2 Operating System Windows 10  My Question or Issue  Hi, i think i had unintentionaly deleted an song to be playable...
  • Sebasty
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
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Music not showing up after multiple clean installs

I only have like 1.2K songs saved, and on the webapp it shows every single one of them, however when I attempt to run my desktop app it only shows my local files, no matter how many times i've clean installed. Is there a cache I need to delete or smt...

  • Casual Listener
  • I only have like 1.2K songs saved, and on the webapp it shows every single one of them, however when I attempt to run my desktop app it only shows my local files, no matter how many times i've clean ...
  • Sebasty
  • Spotify Star
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
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Spotify Connect on Windows 10

PlanPremiumCountryGermanyDeviceDell XPS 15 Operating SystemWindows 10 My Question or IssueSpotify Connect doesn't work anymore on the desktop versions for Windows 10. It doesn't matter if I'm listening to Spotify through the browser and want to conti...

  • Newbie
  • Plan Premium Country Germany Device Dell XPS 15  Operating System Windows 10   My Question or Issue Spotify Connect doesn't work anymore on the desktop versions for Windows 10. It...
  • 297 Views
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  • 297 Views
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Suggestion to make the program less annoying when started with Windows 10

My Question or IssueHi good day. I would like for the next version to improve the program by starting Windows 10 started minimized in the system tray because it does not and it is very annoying to turn on the PC since I always close it. Also, I open ...

  • Casual Listener
  • My Question or Issue Hi good day. I would like for the next version to improve the program by starting Windows 10 started minimized in the system tray because it does not and it is very annoying to ...
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[solved] Repeat functionality gone from Windows 10 desktop app [premium account]

As per the title: Desktop app / Windows 10 / Premium account / UKThe repeat button has disappeared, and the playback menu has repeat and shuffle grayed out, see attached screenshot. I sure hope this is not a design choice, I hope it's a bug.

  • Casual Listener
  • As per the title: Desktop app / Windows 10 / Premium account / UK The repeat button has disappeared, and the playback menu has repeat and shuffle grayed out, see attached screenshot.   I sure...
  • doppioslash
  • Casual Listener
  • 334 Views
  • 1 replies
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  • 334 Views
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Albums blank when offline

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or Issue I often use the desktop version of Spotify offline so I don't get distracted while working. I've got premium and been able to listen to my saved music offline fine until toda...

  • Newbie
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue   I often use the desktop version of Spotify offline so I don't get distracted while working....
  • guit-able
  • Newbie
  • 381 Views
  • 1 replies
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  • 381 Views
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How to show Remastered Deluxe Albums with the rest of my albums without saving all of the songs

My Question or IssueWith this new update to how albums are displayed, a lot of my albums aren't put in one place anymore and it is harder to navigate. This is because for a lot of the albums I have saved, they come from deluxe or remastered albums wh...

  • Casual Listener
  • My Question or Issue With this new update to how albums are displayed, a lot of my albums aren't put in one place anymore and it is harder to navigate. This is because for a lot of the albums I have...
  • rjcrocuta
  • Casual Listener
  • 284 Views
  • 1 replies
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  • 284 Views
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Solved!! Can't upload a playlist... It only shows up as a link now

PlanPremium CountryLiving in Germany and using their data and Wifi but I got Spotify when I was in the United States DeviceLaptop Operating SystemWindows 10 My Question or Issue When I try to upload my playlist it will not show a list of the songs li...

  • Composer
  • Plan Premium   Country Living in Germany and using their data and Wifi but I got Spotify when I was in the United States   Device Laptop   Operating System Windows 10  ...
  • musicorumgenius
  • Composer
  • 731 Views
  • 3 replies
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  • 731 Views
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Play Change don't work in playlist.

PlanFreeCountryNieuwegein DeviceHP LaptopOperating SystemWindows 10 My Question or IssueHello,I wanted to change the image and description of my playlist. I press save, everything works. I close Spotify, I come back and the changes do not work. The o...

  • Visitor
  •   Plan Free Country Nieuwegein   Device HP Laptop Operating System Windows 10   My Question or Issue Hello, I wanted to change the image and description of my playlist. I ...
  • 312 Views
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  • Playlist
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Liked songs vs Liked from Radio

Hello all,I noticed a weird issue I am having regarding my Spotify playlists.I have premium and listen on an Android 8 phone and Windows 10 PC. On the phone I have a playlist called "Liked Songs" that has 1250 or so tracks on it. I also have "Liked f...

  • Casual Listener
  • Hello all, I noticed a weird issue I am having regarding my Spotify playlists. I have premium and listen on an Android 8 phone and Windows 10 PC. On the phone I have a playlist called "Liked Songs"...
  • ndlsjk
  • Casual Listener
  • 3077 Views
  • 2 replies
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  • 3077 Views
  • 2 replies
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