I have full internet connection, but it says I'm offline?

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I have full internet connection, but it says I'm offline?

AnnaT14
Newbie

I was just listening to my regular playlist and then I tried to discontect Facebook. Suddenly, Spotify changed into Offline-mode. Do I need to change back or something? Why does it say "Offline" when I have full internet connection???? I've tried to shut it down and open again but it doesn't work. HELP PLEASE, I'M DYING HERE.

6 ACCEPTED SOLUTIONS

Accepted Solutions
Solution! 61 people liked this

Re: I have full internet connection, but it says I'm offline?

DocDevelopers
Newbie
You have to log out of the app and log back in(settings-->Log out). It seems that there is a problem when you change your Facebook password
Solution! 8 people liked this

Re: I have full internet connection, but it says I'm offline?

mariavictoria_
Newbie

You should turn off your internet connection and log off from Spotify. 

Solution! 10 people liked this

Re: I have full internet connection, but it says I'm offline?

evgenia_ru
Casual Listener

I had the same problem and found a solution on some other site. It suggested to check the firewall settings making sure there is a tick next to the "spotify" line. Opening the firewall setting I saw two lines with "spotify", one of them checked, the other indeed was not. After I ticked the second one Spotify found the connection and is now working alright.

Solution! 5 people liked this

Re: I have full internet connection, but it says I'm offline?

Trying2Help
Music Fan

You have to log again because Facebook automatically closes the account on every device and app. So just log again. Maybe somebody also changed the settings and activated offline mode.

 

Solution! 1 person liked this

Re: I have full internet connection, but it says I'm offline?

Mickypd28
Casual Listener
Deleted your spotfy premium and face book then add them back to your phone it should solve the problem unless someone has changed your details without you knowing my friend hope that tip works as it has for me
Solution! 50 people liked this

Re: I have full internet connection, but it says I'm offline?

theMJF
Roadie

This solution proposed here does not solve the issue for me. The Spotify desktop app (version 1.0.68.407.g6864aaaf) on my Macbook states it's offline at the same moment I am submitting this comment throught the Spotify Community website, so obviously I have internet. Some more details:

  1. I use a proxy while on my corporate network. Spotify sometimes has issues when I switch from corporate to home wifi.
  2. I've tried turning off the proxy settings.
  3. The app is not set to Offline Mode.
  4. It is not because of a Facebook password change.
  5. I have restarted the app
  6. I have reset my wifi connection
  7. I have restarted my machine
  8. I do not have this issue on my other Macbook, which is connected to Spotify as I type this

I can already guess what Spotify's official solution will be here (if they reply): reinstall the app. Why is that always their solution to their bugs? How about smashing the critical bugs, Spotify?

558 Replies
13 people liked this

Re: I have full internet connection, but it says I'm offline?

jvanderb
Roadie

There could be several reasons this might happen, but the easiest one to check is to see if Spotify has been set to be in offline mode.  First, open Spotify.  From the Spotify menu at the top of the screen, check if "Offline Mode" has a check next to it.  If it does, simply select Offline Mode again to clear the check.  If this is the case, spotify should return to normal operation once you've done this.

 

Let us know how this works!

28 people liked this

Re: I have full internet connection, but it says I'm offline?

ivanlunachi
Newbie

Same problem. Te "switch offline" way doesnt work for me.  Every time i restart spotify apear  that i have no conection to internet.

Help!!!!

10 people liked this

Re: I have full internet connection, but it says I'm offline?

sweetsos
Newbie

it doesnt work i already pressed the offline mode button

74 people liked this

Re: I have full internet connection, but it says I'm offline?

darrenlittlejoh
Music Fan

Same problem. I leave Radio on and now that it finally stops repeating the same song over and over, it disconnects. Everything else internet wise is ON - I have no connection problems. Spotify is not set to Offline mode. This is a bug. Please fix it. All I want is a streaming radio that plays music and stays on until I turn it off. That's what I'm paying for. So far, after months of paying for this service, it has yet to deliver. 

17 people liked this

Re: I have full internet connection, but it says I'm offline?

vegetablebeef
Casual Listener

About twice a month, I was experiencing a similar problem with the free version (error 116) when using spotify at work. If I left Spotify open, eventually it was always able to find a connection. In November I got an iPhone and upgraded to premium. Since then I have yet to get it to play at work on the iphone or macbook. I have done two clean installs on the macbook with no change. I even talked to IT and they swear, they have not changed a thing on the network. Its a college so there are wireless networks for staff, students, and gaming. I have tried all three with both laptop and phone but no luck. I have no problems at home, neighbors, Panera, Krystal, parents, etc... Is there a technical document or something I can provide IT to see if we can find the problem? If not, I will have to go back to Pandora...SAD.

 

Im tired of working to the sound of my own typing...

-Russ

27 people liked this

Re: I have full internet connection, but it says I'm offline?

kajsa_ingelsson
Newbie

I do have the same problem and its driving me crazy. Did anyone find a solution to this? It has to be a bug, and ffs someone has to fix it, we r paying for this.....

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9 people liked this

Re: I have full internet connection, but it says I'm offline?

mact3333
Newbie

I have the same issue...cannot switch to online mode...re-installed spotify and I still have the same problem...I did get new Apple laptop with Mountain Lion and this is the only change I have made recently.

Solution! 61 people liked this

Re: I have full internet connection, but it says I'm offline?

DocDevelopers
Newbie
You have to log out of the app and log back in(settings-->Log out). It seems that there is a problem when you change your Facebook password
17 people liked this

Re: I have full internet connection, but it says I'm offline?

chiktionary
Casual Listener

Yep - the Facebook password change was what caused the Spotify offline issue for me. Just had to log out of Spotify and then log back in with new Facebook password.

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