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Local files still wont work

Local files still wont work

Prenium access

windows 10


My local files still wont play only 1 song is available from the whole album

I also have an Iphone app which also shows the same availability

I have my local files authorised in settings 

I have reinstalled both apps on pc and phone

I have checked firewall on bitdefender and on windos defender

I have redownloaded the songs from the source which is all legitimate 

I have moved and named a file in different location 

still doesnt work what else can I do?


3 Replies

Hey @agnesness 


That's odd!


What format are the files in? Also, if they have any kind of copyright protection (iTunes files might have DRM-protection), you'll need to install (or update) Quicktime for them to work.


Let me know how you get on 🙂

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The files are MP3 format
And I had them
Working before on my other computer

so now they are showing up in the seperate local files section but still greyed out in songs


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