Menu won't charge /search engine is dead

[Hawleyomalley]

Hi everyone, I hope someone had this problem and might help me.

I don't have access to the menu anymore. I tried to shut Spotify off, turn it on again, disconnect, connect again.

I've got a blank (grey) space where the menu should be. It won't charge. In the menu, "browse", "radio" and "follow" won't charge. Search engine isn't working either. (no response when i click "show all results", an artist or anything else)

It's not a low Wifi or connexion problem, I've checked several times and every other program using internet is working fine. Music is playing correctly, I just can't look for anything else than what I've got on my playlists.

I'm using Spotify as a program (not an app) on WIndows 8.

Thanks for reading me and taking time to answer if you know what's going on 🙂

[Patthesplat]

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@Iris78 wrote:
Had the same issue, uninstalling/reinstalling fixed it for me.

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That's fine, same for me, but there is obviously a problem if lots of people are having exactly the same issue today at the same time. 

[Hawleyomalley]

Thanks a lot it worked for me too ! 🙂

Patchouli30 some tip to make it work : when you close Spotify, the Webhelper sometimes stays open.

- Close Spotify (right clic, quit Spotify)

- Ctrl+alt+del

- Clic task manager, find Spotify Webhelper

- End task for Spotify Webhelper

- Go back to Windows and delete Spotify's files in appdata as previously said

It should work 🙂 Thanks a lot everyone !

[user-removed]

Happens again after cleaning the Appdata>Local>Spotify... and even with the tip it doesn't work anymore.. any idea ?

[fede301092]

Think I solved it and now it seems to load! Actually I did't manage to find the directories "com.spotify.Client" and "Application Support" in the Library before... But I ultimately deleted them and followed the instructions suggested by the site for a clean reinstallation. Hope it helps

Just to clarify: I recently switched to Yosemite on Mac and I'm finding a lot of problems I never had with Mavericks... I'm really disappointed and waiting for an upgrade

[agt]

I'm in the same situation.

Search doesn't work; it seems that it cannot dysplay results and just stays black.

Cleaning AppData\Local\Spotify\ seems to work just once.

[user-removed]

In the same boat but the files don't even exist in my 'Caches' so I'm at a loss for what to do.

[Nabb3lz]

nice one mate, works like a charm 😉

[evilbond]

deleting cache fixed the prob, ty very much:)

[trippy3003]

Thank you so much! It worked!