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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134264 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134264 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50897 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50897 Views
  • 0 replies
  • 32 likes

Disable media keys for Spotify

I'm using Spotify on my media center, and controlling it with my ipad and android.However, every time I pause my movies with my remote, Spotify reacts to the pause /play button and starts playing music. Even if it's minimized to the task bar. How do ...

  • Casual Listener
  • I'm using Spotify on my media center, and controlling it with my ipad and android. However, every time I pause my movies with my remote, Spotify reacts to the pause /play button and starts playing m...
  • cduartes
  • Newbie
  • 4328 Views
  • 5 replies
  • 1 likes
  • Windows
  • 4328 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Spotify only plays songs through playlists

PlanPremiumCountry SpainDevicePCOperating SystemWindows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEven though up until a few weeks ago I was using Spotify with no issues, now I can't play most of the songs if I found them by searc...

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  • Casual Listener
  • Plan Premium Country  Spain Device PC Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Even though up until a few weeks ago I was u...
  • ashleybrian50
  • Casual Listener
  • 9777 Views
  • 6 replies
  • 1 likes
  • Desktop
    Error
    Help
    Music
    muted
    no sound
    Play
    Windows
  • 9777 Views
  • 6 replies
  • 1 likes

Solved!! Spotify changes songs when I move my mouse

I minimize spotify and go do my homework or other things online and whenever I move my mouse the songs just start changing. How do I fix this, or turn it off?

  • Newbie
  • I minimize spotify and go do my homework or other things online and whenever I move my mouse the songs just start changing. How do I fix this, or turn it off?
  • AlexanderElert
  • Visitor
  • 338 Views
  • 2 replies
  • 0 likes
  • Windows
  • 338 Views
  • 2 replies
  • 0 likes

Superuser Contribution can't shuffle my queue (new or existing)

I have a problem with the Shuffle function. Spotify 1.0.28.87 on Windows 10. My problem is that I have a queue that I want to shuffle, eg. I'm adding some random albums to my queue that I would like to listen to today. Then I hit the shuffle button, ...

  • Casual Listener
  • I have a problem with the Shuffle function.  Spotify 1.0.28.87 on Windows 10.    My problem is that I have a queue that I want to shuffle, eg. I'm adding some random albums t...
  • Chandack24
  • Visitor
  • 21125 Views
  • 28 replies
  • 14 likes
  • Windows
  • 21125 Views
  • 28 replies
  • 14 likes

Solved!! Why is Spotify scanning my media library

Hello, I've noticed that while listening to music via the Spotify app - it scans my other hard drives contents. 1) Why is the application doing that?2) How and where is the application using/sending this data?

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  • Newbie
  • Hello, I've noticed that while listening to music via the Spotify app - it scans my other hard drives contents.    1) Why is the application doing that? 2) How and where is the appli...
  • Homsopty
  • Visitor
  • 1956 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1956 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sharing playlists - will it update automatically on other's PC's?

Morning all, I am wanting to create a playlist, that I share with three friends. If, once I have shared the playlist with them, add more music to the playlists, will this new music automatically appear in the playlist on their PC, or do they need to ...

  • Visitor
  • Morning all,   I am wanting to create a playlist, that I share with three friends.   If, once I have shared the playlist with them, add more music to the playlists, will this new mu...
  • Vasil
  • Moderator
  • 13541 Views
  • 3 replies
  • 0 likes
  • Windows
  • 13541 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files is broken, unable to be sent to iPhone (need Spotify staff help)

PlanPremiumCountryCanadaDeviceiPhone 11 Pro, Windows laptopOperating Systemidk the new Windows, like whatever it is, 10 or something, maybe 11, who cares My Question or Issue I have spent the last 2 hours attempting to fix my local files issue on Spo...

  • Music Fan
  • Plan Premium Country Canada Device iPhone 11 Pro, Windows laptop Operating System idk the new Windows, like whatever it is, 10 or something, maybe 11, who cares   My Question or I...
  • Enigma777
  • Visitor
  • 2332 Views
  • 24 replies
  • 2 likes
  • broken
    Desktop
    Glitch
    iOS
    issue
    local files
    Windows
  • 2332 Views
  • 24 replies
  • 2 likes

Starting Spotify from DOS CMD

I'm running a music server in core mode and start my music software with DOS commands. What is the command to start Spotify from the CMD line?

  • Casual Listener
  • I'm running a music server in core mode and start my music software with DOS commands. What is the command to start Spotify from the CMD line? 
  • AlexFlores
  • Visitor
  • 8796 Views
  • 4 replies
  • 0 likes
  • Windows
  • 8796 Views
  • 4 replies
  • 0 likes

Is there a way to tag my local files using Spotify's database of metadata?

I'd like to be able to re-tag some of my local files for artists that are currently missing from Spotify (but still listed in the DB) to match Spotify's data. This way I can be sure my local files are being linked to the appropriate songs in Spotify'...

  • Regular
  • I'd like to be able to re-tag some of my local files for artists that are currently missing from Spotify (but still listed in the DB) to match Spotify's data. This way I can be sure my local files ar...
  • Dargmuesli
  • Casual Listener
  • 4249 Views
  • 5 replies
  • 0 likes
  • Windows
  • 4249 Views
  • 5 replies
  • 0 likes

Superuser Contribution App window not maintaining its size in Windows 10 w/ multiple screens

Hi,I have problem with the Windows 10 app behaving strangely, seems to be a bug, possibly due to my dual-screen setup. When I resize the window to fit my main screen (i.e. smaller than my screen), it only stays this size as long as it's not minimised...

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  • Regular
  • Hi, I have problem with the Windows 10 app behaving strangely, seems to be a bug, possibly due to my dual-screen setup.   When I resize the window to fit my main screen (i.e. smaller than m...
  • ThatUser
  • Regular
  • 2746 Views
  • 29 replies
  • 7 likes
  • App
    bug
    Desktop
    minimise
    multiple screens
    Resize
    size
    Windows
  • 2746 Views
  • 29 replies
  • 7 likes

Solved!!Superuser Contribution yo I need to sort songs after popularity

In the "old" version of spotify I could search for songs and then sort them after popularity - why can't I do that anymore? It was the way I heard music all day - searching for artist and just listen to the top songs (and not the top songs on their "...

  • Casual Listener
  • In the "old" version of spotify I could search for songs and then sort them after popularity - why can't I do that anymore? It was the way I heard music all day - searching for artist and just listen...
  • Enerage
  • Visitor
  • 10873 Views
  • 2 replies
  • 2 likes
  • Windows
  • 10873 Views
  • 2 replies
  • 2 likes

Superuser Contribution Bug report: Clicking the album cover for queued local file opens invalid URL in browser

Spotify for Windows1.1.79.763.gc2965cdf I found this very specific bug and though I'd share. How to replicate1. Start playing any music2. Go to your local files and add any of the local files to your queue3. Skip to the next song in the queue so that...

  • Regular
  • Spotify for Windows 1.1.79.763.gc2965cdf   I found this very specific bug and though I'd share.   How to replicate 1. Start playing any music 2. Go to your local files and add any o...
  • AndresM
  • Moderator
  • 557 Views
  • 13 replies
  • 0 likes
  • bug
    Desktop
    local files
    Windows
  • 557 Views
  • 13 replies
  • 0 likes

Album release date removed

With the latest update i can only see the year, month and day of the release have been removed, why?

  • Visitor
  • With the latest update i can only see the year, month and day of the release have been removed, why? 😞
  • MattSuda
  • Spotify Star
  • 1349 Views
  • 9 replies
  • 5 likes
  • Windows
  • 1349 Views
  • 9 replies
  • 5 likes

Album/Song's full release date

Hi,I've noticed that the latest update for the desktop app (Windows) removed the full release date of an album, and now just presents the year. On version: 1.0.65.320.gac7a8e02 on the PC where i haven't updated I still see it, while on the newest ver...

  • Casual Listener
  • Hi, I've noticed that the latest update for the desktop app (Windows) removed the full release date of an album, and now just presents the year.   On version: 1.0.65.320.gac7a8e02 on the PC w...
  • MattSuda
  • Spotify Star
  • 3817 Views
  • 8 replies
  • 34 likes
  • Windows
  • 3817 Views
  • 8 replies
  • 34 likes

Solved!!Superuser Contribution Device not showing on laptop

I have spotify Premium.Playing from my Android phone, I can select all my devices, and all my Chromecasts.Playing from my PC running the Spotify app, and win 10, none of my Chromecasts show. I have a chromecast in every room, and its a little anoying...

  • Casual Listener
  • I have spotify Premium. Playing from my Android phone, I can select all my devices, and all my Chromecasts. Playing from my PC running the Spotify app, and win 10, none of my Chromecasts show. I ha...
  • Dian
  • Moderator
  • 9832 Views
  • 16 replies
  • 0 likes
  • Windows
  • 9832 Views
  • 16 replies
  • 0 likes

Spotify resets cache folder to C:\Users\MYUSER\AppData\Local\Spotify\Storage since last update

DescriptionSpotify resets cache to C:\Users\USER\AppData\Local\Spotify\Storage every time I log in since last update A more detailed description, using numbered steps1. I've upgraded to last version (0.9.0.128.g3134f863)2. App restarted and I logged ...

  • Newbie
  • ...y Operating System Windows 7 Pro   Is your Operating System 32 or 64 bit? 64   Do you have a Service Pack installed? SP1   My Spotify version 0.9.0.128.g3134f863   My i...
  • Axernite
  • Newbie
  • 20134 Views
  • 6 replies
  • 4 likes
  • Windows
  • 20134 Views
  • 6 replies
  • 4 likes

Superuser Contribution After turning off autoplay several times, it turns itself on again after a while

The autoplay similar songs after finishing a playlist/album feature is not what I want, so it's good that I can turn it off. However, after a while the feature turns itself on again and has done so multiple times. Does anybody experience the same? Ho...

  • Casual Listener
  • The autoplay similar songs after finishing a playlist/album feature is not what I want, so it's good that I can turn it off. However, after a while the feature turns itself on again and has done so m...
  • Yordan
  • Moderator
  • 473 Views
  • 4 replies
  • 1 likes
  • Windows
  • 473 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify automatically switch playback to phone sometimes

Hi, I face rather odd issue, and its happening since today, maybe it's some last update.Basically, without any relation to what I play on spotify, it seems to sometimes, after for example 10 minutes, or a hour, randomly, switch to phone and really pl...

  • Regular
  • ...X on Android 7.1.1, on Wi-Fi, and PC is Windows 10 Pro.   Cheers!
  • Yordan
  • Moderator
  • 4490 Views
  • 13 replies
  • 2 likes
  • Windows
  • 4490 Views
  • 13 replies
  • 2 likes

Superuser Contribution Can't Delete Songs from Playlist on Web Player

Ever since the new upgrade I've been unable to delete songs from my playlists when using the web player. I've tried in both Firefox and Chrome but the same thing happens, I click the three dots, the menu pops up, I click on "remove from this playlist...

  • Regular
  • Ever since the new upgrade I've been unable to delete songs from my playlists when using the web player. I've tried in both Firefox and Chrome but the same thing happens, I click the three dots, the ...
  • sly12356
  • Newbie
  • 2861 Views
  • 17 replies
  • 4 likes
  • Windows
  • 2861 Views
  • 17 replies
  • 4 likes

spotify does not play over audio interface

hi there, i have a Focusrite 2i4 USB audio interface, which i use to work with programs like sibelius and ableton. Problem is that whenever it's connected, spotify wont play. this is of course very annoying. Any one experienced problems like this? be...

  • Casual Listener
  • hi there,   i have a Focusrite 2i4 USB audio interface, which i use to work with programs like sibelius and ableton. Problem is that whenever it's connected, spotify wont play. this is of co...
  • Mxmdf
  • Casual Listener
  • 31450 Views
  • 21 replies
  • 3 likes
  • Windows
  • 31450 Views
  • 21 replies
  • 3 likes

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