Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
Plan: Student PremiumCountry: United StatesDevice: Laptop (Acer Nitro 5)OS: Windows 10 My Question or IssueI seem to be experiencing some difficulties with liking podcast episodes. Unlike songs that I can open and click the Heart/Like button for when...
Casual Listener
...nlike songs that I can open and click the Heart/Like button for when I go to do the same with podcast episodes the heart icon disappears. I'm unsure which is the glitch seeing the heart icon or b...
Yordan
Moderator
7247 Views
3 replies
4 likes
PlanPremiumCountryOperating SystemWindows 10My Question or IssueSome songs are not displayed as liked (empty heart) in the Artist overview page, while they were liked, are present in "Liked Songs" playlist and are sometimes displayed as liked (filled...
Newbie
Plan Premium Country Operating System Windows 10 My Question or Issue Some songs are not displayed as liked (empty heart) in the Artist overview page, while they were liked, are present in "Like...
dinomight
Spotify Star
931 Views
1 replies
0 likes
PlanFree/PremiumCountry DevicePCOperating SystemWindows 8.1 and Windows 10 Hi!Why is the 'dislike/block'-button not there for some songs? (The Heart or 'Like'-button is still there..)These songs are not in any of my lists, so it can't be that.And thi...
Casual Listener
Plan Free/Premium Country Device PC Operating System Windows 8.1 and Windows 10 Hi! Why is the 'dislike/block'-button not there for some songs? (The Heart or 'Like'-button i...
HumanReplicant
Casual Listener
2932 Views
5 replies
9 likes
while listening to my Discovery Weekly I marked a song as "I don't like this song" and even that the Playlist played the song.PlanPremiumCountryPeruDeviceDesktopOperating SystemWindows 10Spotify Version1.1.14.475.g566c8beb (Microsoft Store version) M...
Casual Listener
while listening to my Discovery Weekly I marked a song as "I don't like this song" and even that the Playlist played the song. Plan Premium Country Peru Device Desktop Operating System W...
Titus1024
Casual Listener
704 Views
3 replies
1 likes
Either stop or allow users to turn off saving liked songs from Discover Weekly and Daily Mix. Those songs I do like, I place in specific playlists then having them get lost in my Library. It creates a lot of extra clicking.
Casual Listener
Either stop or allow users to turn off saving liked songs from Discover Weekly and Daily Mix. Those songs I do like, I place in specific playlists then having them get lost in my Library. It c...
659 Views
0 replies
2 likes
