Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
PlanPremiumCountryGermanyDevicedifferent PCsOperating SystemWindows 10, Windows 11 My Question or IssueThe buttons in the top right corner are no longer at the top of the app. This is very annoying for me, as it makes it significantly more difficult ...
Newbie
Plan Premium Country Germany Device different PCs Operating System Windows 10, Windows 11 My Question or Issue The buttons in the top right corner are no longer at the top of the app...
spotfy_x_button
Casual Listener
18167 Views
74 replies
35 likes
Plan: PremiumCountry: UKDevice: Computer / PC / desktopOperating System: Windows 10 My Issue:Randomly whenever I click on a song, I am suddenly unable to click any other song and cant hear any songs. Clicking on playlists causes a long loading screen...
Regular
Plan: Premium Country: UK Device: Computer / PC / desktop Operating System: Windows 10 My Issue: Randomly whenever I click on a song, I am suddenly unable to click an...
OscarDC
Moderator
2055 Views
10 replies
0 likes
PlanPremiumCountryAustraliaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueSince earlier today, Spotify has begun refusing to play songs. I hit play, and it immediately stops playing.I have tried the standard troubleshooting steps in t...
Casual Listener
Plan Premium Country Australia Device Desktop PC Operating System Windows 10 My Question or Issue Since earlier today, Spotify has begun refusing to play songs. I hit play, and it im...
MN22
Regular
825 Views
5 replies
1 likes
PlanPremiumCountryBulgariaDeviceMS Surface ProOperating SystemWindows 11 My Question or IssueTouch interaction has become unbearable in the last year. It was never good on PC, but at least it was not actively preventing me from using the app.There se...
Regular
Plan Premium Country Bulgaria Device MS Surface Pro Operating System Windows 11 My Question or Issue Touch interaction has become unbearable in the last year. It was never good on PC...
Tsanguine
Music Fan
2871 Views
8 replies
6 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 10+, but this is also happening on my PC so I don't believe it is a device or internet issue (my PC is a wired internet connection)Operating SystemAndroid Version 12, and Windows 11 respectively My Question o...
Newbie
Plan Premium Country USA Device Samsung Galaxy 10+, but this is also happening on my PC so I don't believe it is a device or internet issue (my PC is a wired internet connection) Operating Syst...
Alex
Spotify Legend
737 Views
1 replies
0 likes
