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Topics with Label: problem

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Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133692 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133692 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50478 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50478 Views
  • 0 replies
  • 32 likes

Superuser Contribution How Do I Turn Offline Mode Off?

PlanFree/PremiumCountryEnglandDeviceSony Xperia 1 II and PCOperating SystemAndroid, Windows 10 My Question or IssueI have hit a problem where Spotify says I must turn off offline mode before playing a song. However I can't find where to turn it off, ...

  • Casual Listener
  • Plan Free/Premium Country England Device Sony Xperia 1 II and PC Operating System Android, Windows 10   My Question or Issue I have hit a problem where Spotify says I must turn off o...
  • afroenby
  • Newbie
  • 1953 Views
  • 8 replies
  • 1 likes
  • Help
    offline mode
    problem
  • 1953 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify taking up alot of space.

My Question or IssueI need some help. spotify is for some reason taking up 46 gbs on my ssd which to me seems like a lot? mercury files are taking up 27 gbs, data is taking up 9.1 gbs and then browser is taking up 8.8. Then there are other smaller fi...

image_2021-02-02_110207.png
  • Newbie
  •   My Question or Issue I need some help. spotify is for some reason taking up 46 gbs on my ssd which to me seems like a lot? mercury files are taking up 27 gbs, data is taking up 9.1 gbs and t...
  • Ivan
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • PC
    problem
    space
    Spotify
    SSD
    storage
    Windows 10
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Show desktop overlay when using media keys" option missing

PlanFreeCountryGermanyDeviceMSI GF63 8RDOperating SystemWindows 10 My Question or IssueHey,for some reason the option "Show desktop overlay when using media keys" is missing meaning I can't deactivate the overlay anylonger which is really annoying. I...

  • Casual Listener
  • Plan Free Country Germany Device MSI GF63 8RD Operating System Windows 10   My Question or Issue Hey, for some reason the option "Show desktop overlay when using media keys" is mis...
  • MStachowicz
  • Regular
  • 1021 Views
  • 4 replies
  • 1 likes
  • overlay
    problem
    Windows 10
  • 1021 Views
  • 4 replies
  • 1 likes

Solved!! "Every playlist on "Your Library" is empty

PlanPremiumCountrySpainDeviceWindows, iPhone 6sPlus Operating SystemWindows 10, iOS11 My Question or Issue All my playlist listed on "Your Library" section are empty on PC (Windows 10). On my iphone its all ok. But, one thing I could do and now I can...

  • Regular
  • Plan Premium Country Spain Device Windows, iPhone 6sPlus   Operating System Windows 10, iOS11   My Question or Issue   All my playlist listed on "Your Library" section are ...
  • kaironvinicius
  • Regular
  • 1122 Views
  • 9 replies
  • 2 likes
  • bug
    Playlist
    problem
  • 1122 Views
  • 9 replies
  • 2 likes

Spotify keeps muting

PlanPremiumCountryThe NetherlandsDeviceLenovo Legion Y540Operating SystemWindows 10 My Question or IssueWhen I open Spotify I mutes itself, when I try to unmute it in my volume mixer it stays unmuted in the volume mixer. I tried to uninstall Spotify ...

  • Visitor
  • Plan Premium Country The Netherlands Device Lenovo Legion Y540 Operating System Windows 10   My Question or Issue When I open Spotify I mutes itself, when I try to unmute it in my volu...
  • 183 Views
  • 0 replies
  • 0 likes
  • muted
    problem
    Windows 10
  • 183 Views
  • 0 replies
  • 0 likes

[Desktop] No Local Files & Facebook Tab In My Settings

PlanPremiumCountrySingaporeOperating System(Windows 10) My Question or IssueDoesn't have the Local Files & Facebook Tab in my settings.I want to add local files to my Spotify but there is no way for me to do so

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  • Visitor
  •     Plan Premium Country Singapore Operating System (Windows 10)   My Question or Issue Doesn't have the Local Files & Facebook Tab in my settings. I want to add local f...
  • AeroZ
  • Composer
  • 348 Views
  • 2 replies
  • 0 likes
  • Facebook
    local files
    problem
  • 348 Views
  • 2 replies
  • 0 likes

Superuser Contribution music pause and resume randomly

PlanPremiumCountryisraelDevicepcOperating SystemWindows 10 My Question or Issuefor the past two days the music just randomly stops, i get the "cant play this song" massage and it automaticly resumesI have changed my password, loged out of al the conn...

  • Casual Listener
  •   Plan Premium Country israel Device pc Operating System Windows 10   My Question or Issue for the past two days the music just randomly stops, i get the "cant play this song" ma...
  • shaharbl
  • Casual Listener
  • 345 Views
  • 4 replies
  • 0 likes
  • problem
  • 345 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps on Loading Screen

PlanPremiumCountryBrazilDeviceAcer ES1Operating SystemWindows 10 My Question or IssueMy Spotify keeps on loading screen for about 10-20 minutes in random times of the day. This usually happens when I click on an artist's profile, but It also happened...

spotify.jpg
  • Casual Listener
  • ...ut always after the referred time.     It is not an internet connection problem, and also, I already tried some solutions to this problem posted here on the Spotify Community: I already t...
  • mariovictorlima
  • Casual Listener
  • 772 Views
  • 4 replies
  • 0 likes
  • Loading Screen
    problem
  • 772 Views
  • 4 replies
  • 0 likes

Clicking album cover goes to wrong song

 This issue is still not fixed! It's been almost a year!https://community.spotify.com/t5/Desktop-Windows/Clicking-album-cover-goes-to-wrong-song/m-p/4452782#M56910Stop ignoring everyone here and fix your app!

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  • Music Fan
  •   This issue is still not fixed! It's been almost a year! https://community.spotify.com/t5/Desktop-Windows/Clicking-album-cover-goes-to-wrong-song/m-p/4452782#M56910 Stop ignoring everyone her...
  • 320 Views
  • 0 replies
  • 0 likes
  • Fix
    Incompetence
    problem
  • 320 Views
  • 0 replies
  • 0 likes

Problem Between Google Maps & Spotify

PlanPremiumCountryAE DeviceHuawei 10 plusOperating SystemAndroid 9 My Question or Issuein googl maps when i press over spotify popup icon gives me this error ( To play music , you need to connect to spotify when it's safe to do so ) could someone hel...

  • Casual Listener
  • Plan Premium Country AE   Device Huawei 10 plus Operating System Android 9   My Question or Issue in googl maps when i press over spotify popup icon gives me this error ( To play...
  • Kareem_Figo
  • Casual Listener
  • 723 Views
  • 1 replies
  • 0 likes
  • Connect
    google maps
    problem
    Spotify
  • 723 Views
  • 1 replies
  • 0 likes

Play Queue can't be manipulated on desktop when streaming to iPhone

As of this morning when streaming from iPhone, can no longer use the Desktop interface to move songs up or down in Play Queue. You can drag the song and get the green bar, but when released it does not actually move. Can move songs in the queue on th...

  • Regular
  • As of this morning when streaming from iPhone, can no longer use the Desktop interface to move songs up or down in Play Queue.  You can drag the song and get the green bar, but when released it ...
  • blackfalconky
  • Regular
  • 370 Views
  • 3 replies
  • 0 likes
  • Error
    problem
  • 370 Views
  • 3 replies
  • 0 likes

Solved!! Can't update playlist cover.

I am updating my playlist cover on desktop, after I update it I can see the new cover in my desktop but when I go to my mobile spotify app and open the same playlist I see the old cover, and after doing that my desktop cover changes to the old one to...

  • Regular
  • I am updating my playlist cover on desktop, after I update it I can see the new cover in my desktop but when I go to my mobile spotify app and open the same playlist I see the old cover, and after do...
  • OneByBoo
  • Community Legend
  • 13725 Views
  • 3 replies
  • 0 likes
  • cover
    Playlist
    problem
  • 13725 Views
  • 3 replies
  • 0 likes

Spotify don't play music

PlanPremiumCountryItalyDeviceNotebookOperating SystemWindows 10My Question or IssueWhy does this happen?And how i can solve this **bleep**in problem? I've tried to unistall and reinstall the application but the problem persist. 10€/month and nothing ...

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  • Casual Listener
  • Plan Premium Country Italy Device Notebook Operating System Windows 10 My Question or Issue Why does this happen? And how i can solve this **bleep**in problem?   I've tried to u...
  • Sebasty
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • don't play
    don't play song
    Error
    Help
    problem
  • 348 Views
  • 3 replies
  • 0 likes

ONGOING ERROR AT REBOOT: The application was unable to start correctly (0xc0000022) ..Many Affected!

I get error "The application was unable to start correctly (0xc0000022)" on shutdown of windows on any shutdown or restart/reboot of Windows. This is a real issue (and super-annoying), partly because it interferes with automatic Windows Updates etc. ...

  • Music Fan
  • ...ventually it this ongoing problem will get the attention of a REAL LIVE SPOTIFY EMPLOYEE so this can be addressed.   I am a fan of Spotify but it a good thing they don't have any competitors o...
  • firewall1
  • Casual Listener
  • 2289 Views
  • 3 replies
  • 3 likes
  • 0xc0000022
    customers getting irate
    Error
    problem
    reboot
    unable to start
    Unsolved
    Windows 7
  • 2289 Views
  • 3 replies
  • 3 likes

Music is not shown in playlists

PlanPremiumCountry SpainDeviceLenovo ideapad 300-15ISKOperating SystemWindows 10My Question or Issue Whenever I try to play any playlist, the songs in it won't be shown, and if I search them (for instance, an album) and try to play them, they won't b...

spotify music is not shown in playlists.png spotify music not played.png
  • Newbie
  • Plan Premium Country  Spain Device Lenovo ideapad 300-15ISK Operating System Windows 10 My Question or Issue  Whenever I try to play any playlist, the songs in it won't be shown, a...
  • cassieblackwood
  • Regular
  • 289 Views
  • 2 replies
  • 0 likes
  • music not played
    music not shown
    Playlists
    problem
    Windows
  • 289 Views
  • 2 replies
  • 0 likes

Solved!! Spotify App doesn't start up Win 10

PlanPremiumCountry GermanyDeviceAcer LaptopOperating SystemWindows 10 64bit Version 1803 (Build 17134.228) My Question or Issue I have tried to install spotify on my laptop with windows 10 before. However, I always get the same error where the spotif...

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  • Casual Listener
  • Plan Premium Country  Germany Device Acer Laptop Operating System Windows 10 64bit Version 1803 (Build 17134.228)   My Question or Issue  I have tried to install spotify on m...
  • Keylargo
  • Casual Listener
  • 2960 Views
  • 2 replies
  • 0 likes
  • App
    problem
    start
    Windows 10
  • 2960 Views
  • 2 replies
  • 0 likes

Stream Counter is not working

Country Germany Operating SystemWindows 10 My Question or Issue Hi, I have my own music on spotify. The "Spotiy for Artists" app shows me, that I had streams the last 3 days, but the counter doesn't count anything. The number 19,499 isn't changing. N...

  • Casual Listener
  • Country  Germany   Operating System Windows 10   My Question or Issue   Hi,   I have my own music on spotify. The "Spotiy for Artists" app shows me, that I had stre...
  • Luke
  • Spotify Star
  • 10443 Views
  • 3 replies
  • 1 likes
  • Artist
    Counter
    problem
    Streams
  • 10443 Views
  • 3 replies
  • 1 likes

offline problem waiting for connection

my spotify at deskopt cant download any song and while ago all my downloaded songs are deleted and cant download i reinstall the program few times but my problem still continues how can i solve this problem

  • Regular
  • my spotify at deskopt cant download any song and while ago all  my downloaded songs are deleted and cant download i reinstall the program few times but my problem still continues how can i&n...
  • 263 Views
  • 0 replies
  • 0 likes
  • Download
    Offline Access
    problem
  • 263 Views
  • 0 replies
  • 0 likes

Cannot play any music, local or from the server

Hi everyone, recently I can not play any kind of music in personal computer, I week ago it was working perfectly but these days does not play anything. I have no idea why... In my cellphone, web and computer of my job I have no problem, it is only in...

  • Newbie
  • ...eb and computer of my job I have no problem, it is only in this device.  I already uninstalled it and reinstalled it.
  • 230 Views
  • 0 replies
  • 1 likes
  • doesn't play
    problem
    Spotify
  • 230 Views
  • 0 replies
  • 1 likes

[URGENT] playlist time malfunction

recently my spotify playlist time things (where it tells you how long a playlist is) is malfunctioning! this is only for my own playlists as others seem to be looking fine. for example: one of my playlists would say that 78 songs take about 4 hours w...

  • Not applicable
  • ...xample: one of my playlists would say that 78 songs take about 4 hours while another having 62 songs says that it takes 78 HOURS + ADDITIONAL MINUTES??   attached is the problem for reference. 
  • 735 Views
  • 0 replies
  • 0 likes
  • Desktop
    duration
    Fix
    Help
    malfunction
    nowork
    Playlist
    problem
    songs
    time
    viewing
  • 735 Views
  • 0 replies
  • 0 likes