Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10My Question or IssueAfter playing a local file, or controlling Spotify trough another device on the same network, pictures of the currently playing song stop showing. They show again if you m...
Newbie
Plan Premium Country Germany Device PC Operating System Windows 10 My Question or Issue After playing a local file, or controlling Spotify trough another device on the same network, pictures...
MihailY
Moderator
399 Views
1 replies
0 likes
PlanPremium CountryUS DevicePC Operating SystemWindows 10 My Question or IssueWhen searching local files, if there are no matching results, it shows the screen that says to go to settings to add source for local files (see attached image). If I backs...
Casual Listener
Plan Premium Country US Device PC Operating System Windows 10 My Question or Issue When searching local files, if there are no matching results, it shows the ...
Eni
Moderator
8723 Views
30 replies
1 likes
PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueEvery once in a while, my local files folder simply disappears and I have no choice other than to reinstall the entire app. I have tried on numerous occasions to reselect...
Casual Listener
Plan Premium Country US Device Desktop Operating System Windows 10 My Question or Issue Every once in a while, my local files folder simply disappears and I have no choice other than...
Eni
Moderator
1437 Views
8 replies
1 likes
PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI used to be able to play my local files in Spotify so I can have all of my music from Spotify and my computer in one place. Now it's completely gone with this new UI ch...
Casual Listener
Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue I used to be able to play my local files in Spotify so I can have all of my music from Spotif...
Jeremy
Spotify Legend
1006 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10Spotify Version1.1.46.916.g416cacf1 I have a problem about local files in Spotify, I was able formerly to sync all local files there, but now, I noticed some songs imported from my lapt...
Visitor
Plan Premium Country United States Device PC Operating System Windows 10 Spotify Version 1.1.46.916.g416cacf1 I have a problem about local files in Spotify, I was able formerly to s...
Elena
Moderator
465 Views
1 replies
0 likes
PlanPremiumCountryChile/ formerly NetherlandsDeviceLenovo Ideapad S340 Operating SystemWindows 10 home 64x My Question or IssueI currently changed laptop, and the Windows 10 app keeps crashing after trying to use the search bar in synced my local fil...
Casual Listener
Plan Premium Country Chile/ formerly Netherlands Device Lenovo Ideapad S340 Operating System Windows 10 home 64x My Question or Issue I currently changed laptop, and the Window...
Ver
Spotify Legend
3136 Views
10 replies
1 likes
