Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Windows 10

Labels

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50426 Views
  • 77 replies
  • 27 likes
  • 50426 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 76094 Views
  • 271 replies
  • 21 likes
  • 76094 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5342 Views
  • 1 replies
  • 6 likes
  • 5342 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145488 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145488 Views
  • 0 replies
  • 26 likes

[SOLVED] (ish) Spotify blocks taskar set to auto-hide

Hi! This might be related to this bug and the older archived one it references: https://community.spotify.com/t5/Ongoing-Issues/Desktop-Windows-Can-t-access-auto-hidden-taskbar-when-maximised/idi-p/2591456 On a my Windows 10 laptop, spotify initially...

  • Regular
  • Hi!    This might be related to this bug and the older archived one it references: https://community.spotify.com/t5/Ongoing-Issues/Desktop-Windows-Can-t-access-auto-hidden-taskbar-wh...
  • Kingeryck
  • Casual Listener
  • 1855 Views
  • 1 replies
  • 2 likes
  • bug
    solved
    Windows 10
  • 1855 Views
  • 1 replies
  • 2 likes

Superuser Contribution Audio distortion in all songs

Hello everyone, I have a problem which has annoyed me for more than a year now which makes the music listening with the desktop app almost unusable. After any song playing for around 1 minute, the audio gets distorted / crumbles (like in the attached...

  • Casual Listener
  • Hello everyone,   I have a problem which has annoyed me for more than a year now which makes the music listening with the desktop app almost unusable. After any song playing for around 1 minut...
  • robbyus1111
  • Music Fan
  • 12384 Views
  • 23 replies
  • 0 likes
  • Audio Effects
    Crumbling
    distortion
    Windows 10
  • 12384 Views
  • 23 replies
  • 0 likes

Superuser Contribution How to go back to playlist that is currently playing to know Playlist Name?

PlanFreeCountryPhilippines DeviceLaptop AcerOperating SystemWindows 10 My Question or IssueHow do I go back to the playlist that I am currently playing to view the Playlist Name and Songs available?If you can see the image I attached, clicking the ar...

  • Casual Listener
  • Plan Free Country Philippines   Device Laptop Acer Operating System Windows 10   My Question or Issue How do I go back to the playlist that I am currently playing to view the Pla...
  • Maria
  • Moderator
  • 7866 Views
  • 7 replies
  • 0 likes
  • current
    Windows 10
  • 7866 Views
  • 7 replies
  • 0 likes

Offline Storage Location is not changing

PlanPremiumCountryPoland DeviceAsusOperating SystemWindows 10 My Question or IssueI can't change offline storage location e.g to a different disk. Every time when I'm trying to change it to a new location, it is back to default folder path after prog...

  • Newbie
  • Plan Premium Country Poland  Device Asus Operating System Windows 10   My Question or Issue I can't change offline storage location e.g to a different disk. Every time when I'm tr...
  • Sanityeclipse
  • Newbie
  • 3913 Views
  • 4 replies
  • 2 likes
  • folder
    offline storage
    Windows 10
  • 3913 Views
  • 4 replies
  • 2 likes

Superuser Contribution Doubleclicking on a playlist in the menu for adding songs makes the current song play from the start

PlanPremiumCountrySlovakiaDeviceIdeaPad Gaming 2 15ACH6Operating SystemWindows 10 Home My Question or IssueWhen clicking on the new menu for adding songs more easily (screenshot below) and accidentality double-clicking on one of the playlists where t...

  • Casual Listener
  • Plan Premium Country Slovakia Device IdeaPad Gaming 2 15ACH6 Operating System Windows 10 Home   My Question or Issue When clicking on the new menu for adding songs more easily (screens...
  • Yordan
  • Moderator
  • 278 Views
  • 5 replies
  • 0 likes
  • bug
    Desktop
    playlist
    Windows 10
  • 278 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify window too wide

PlanPremiumSpotify VersionSpotify for Windows1.1.74.631.g0b24d9adDevicePC - AMD R9 5900X, GTX 1650, 32GB DDR4Operating SystemWindows 10 Pro - 21H1 - Build 19043.1415 - WFEP Version 120.2212.3920.0My IssueSpotify on second monitor will create a 1px wi...

Untitleddd.png
  • Casual Listener
  • Plan Premium Spotify Version Spotify for Windows 1.1.74.631.g0b24d9ad Device PC - AMD R9 5900X, GTX 1650, 32GB DDR4 Operating System Windows 10 Pro - 21H1 - Build 19043.1415 - WFEP Version 12...
  • D3r3k23
  • Regular
  • 4630 Views
  • 5 replies
  • 1 likes
  • Low Priority
    Window size
    Windows 10
  • 4630 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Spotify no longer works on Windows desktop after installing my DAC drivers.

I've recently bought an iFi Zen V2 DAC. After plugging it in for the first time, Spotify stopped working for a while but I found a similar post to the one I'm making now, and the fix for that worked fine.However, after installing the latest drivers, ...

  • Casual Listener
  • I've recently bought an iFi Zen V2 DAC. After plugging it in for the first time, Spotify stopped working for a while but I found a similar post to the one I'm making now, and the fix for that worked ...
  • mathiashauk
  • Casual Listener
  • 3149 Views
  • 7 replies
  • 0 likes
  • dac
    external device
    Windows 10
  • 3149 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Stops Playing Immediately [Desktop]

PlanPremiumCountryAustraliaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueSince earlier today, Spotify has begun refusing to play songs. I hit play, and it immediately stops playing.I have tried the standard troubleshooting steps in t...

  • Newbie
  • Plan Premium Country Australia Device Desktop PC Operating System Windows 10   My Question or Issue Since earlier today, Spotify has begun refusing to play songs. I hit play, and it im...
  • MN22
  • Casual Listener
  • 291 Views
  • 5 replies
  • 1 likes
  • "Desktop"
    Desktop
    playback
    Playback problems
    Windows 10
  • 291 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify is ALWAYS ON TOP (Windows 10) and unusable

For the past few days, my Spotify app on Windows 10 is stuck always on top. I can't tab to other open programs. I can't even tab to (or access in any way) a pop-up dialogue box generated by the Spotify app itself. I can minimize the app but as soon a...

  • Music Fan
  • For the past few days, my Spotify app on Windows 10 is stuck always on top. I can't tab to other open programs. I can't even tab to (or access in any way) a pop-up dialogue box generated by the Spoti...
  • 31ejobgz4552as3uf7li
  • Visitor
  • 30378 Views
  • 15 replies
  • 3 likes
  • Always on Top
    Windows 10
  • 30378 Views
  • 15 replies
  • 3 likes

Spofity will not stay pinned to Windows 10 Taskbar

At least monthly spotify becomes unpinned from my taskbar. It seems to happen everytime there is a new update to the app ready to install, but before it is installed. It only started happening 6 or so months ago when I switched to the Windows app.No ...

  • Gig Goer
  • At least monthly spotify becomes unpinned from my taskbar. It seems to happen everytime there is a new update to the app ready to install, but before it is installed. It only started happening 6 or s...
  • CollectiveWorld
  • Newbie
  • 4560 Views
  • 6 replies
  • 12 likes
  • taskbar
    Unpinning
    Windows 10
  • 4560 Views
  • 6 replies
  • 12 likes

Superuser Contribution [Win10] Desktop App crashing when uploading image to playlist

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueAs of 10/03/22 I'm completely up to date on updates for Windows 10 and Spotify desktop app. Every time I try to upload an image to my playlist cover image, the whole app cras...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue As of 10/03/22 I'm completely up to date on updates for Windows 10 and Spotify desktop app. Every ...
  • derpfam
  • Casual Listener
  • 874 Views
  • 9 replies
  • 2 likes
  • Desktop
    Desktop (Windows)
    desktop app
    Desktop Windows 10
    Playlist Photo
    Win10
    Windows 10
  • 874 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Windows 10 latest app keeps crashing after 20-30 minutes

PlanPremiumCountryUSDeviceDesktop PCAMD Ryzen 7 380064GB RAMNvidia GTX 970Operating SystemWindows 10 64bit My Question or IssueThe app will play and operate fine for about 20 minutes or so and then will just crash. This happens every time I use it, a...

  • Gig Goer
  • Plan Premium Country US Device Desktop PC AMD Ryzen 7 3800 64GB RAM Nvidia GTX 970 Operating System Windows 10 64bit   My Question or Issue The app will play and operate fine for ab...
  • Isgaverno
  • Casual Listener
  • 18880 Views
  • 49 replies
  • 5 likes
  • Crash
    Windows 10
  • 18880 Views
  • 49 replies
  • 5 likes

Solved!!Superuser Contribution Queue changing to the start of the playlist

PlanPremiumCountryUSA DeviceCustom Built Windows 10 PC (Have also experienced problem on iPhone and Mac)Operating SystemWindows 10 (Have also experienced problem on iOS 11 and 12, and Mac High Sierra and Mojave) My Question or IssueSo it seems that t...

  • Newbie
  • Plan Premium Country USA   Device Custom Built Windows 10 PC (Have also experienced problem on iPhone and Mac) Operating System Windows 10 (Have also experienced problem on iOS 11 and 12...
  • Yordan
  • Moderator
  • 8110 Views
  • 6 replies
  • 5 likes
  • Echo
    iOS
    Mac
    Windows 10
  • 8110 Views
  • 6 replies
  • 5 likes

Solved!!Superuser Contribution Spotify has no internet connection [error code 4]

PlanPremiumCountryGermanyDevice(Samsung Galaxy S10+, Desktop)Operating System(Windows 10) My Question or IssueMy spotify desktop app is not able to go online despite a working internet connection (error code 4). It does not work on my windows 10 pc d...

  • Casual Listener
  • Plan Premium Country Germany Device (Samsung Galaxy S10+, Desktop) Operating System (Windows 10)   My Question or Issue My spotify desktop app is not able to go online despite a workin...
  • MoonWalker
  • Visitor
  • 10951 Views
  • 18 replies
  • 0 likes
  • Connection error
    error code 4
    Windows 10
  • 10951 Views
  • 18 replies
  • 0 likes

Superuser Contribution App keeps crashing

PlanFreeCountryMalaysiaDeviceHuawei D14 Macbook, 16 GB (15.8 usable), Intel i5 processorOperating SystemWindows 10 My Question or IssueMy Spotify app keeps crashing. When I open it, it may1) crash after a few seconds2) crash once I press any button (...

  • Newbie
  • Plan Free Country Malaysia Device Huawei D14 Macbook, 16 GB (15.8 usable), Intel i5 processor Operating System Windows 10   My Question or Issue My Spotify app keeps crashing. When I o...
  • Dian
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • crashing
    keeps crashing
    laptop
    laptop app
    Windows 10
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect doesn't work with iPhone and PC on only one playlist

PlanPremium (Family)CountryUnited StatesDeviceiPhone 12/PCOperating SystemIOS 15.5/Windows 10 ver. 10.0.19044 My Question or IssueWhen using Spotify connect with my iPhone and PC Spotify will not let me directly pick a song on only one playlist, by t...

  • Newbie
  • Plan Premium (Family) Country United States Device iPhone 12/PC Operating System IOS 15.5/Windows 10 ver. 10.0.19044   My Question or Issue When using Spotify connect with my iPhone an...
  • Dian
  • Spotify Legend
  • 967 Views
  • 1 replies
  • 0 likes
  • iOS 15
    SpotifyConnect
    Windows 10
  • 967 Views
  • 1 replies
  • 0 likes

Superuser Contribution Strange behavior of Spotify in My computer

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 - 64 bit My Question or IssueHello.I have noticed a followin...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
  • Kiril
  • Moderator
  • 608 Views
  • 6 replies
  • 0 likes
  • Windows 10
  • 608 Views
  • 6 replies
  • 0 likes

Superuser Contribution Playing with spotify connect doesn't change song along with connected device

PlanPremiumCountryFinlandDeviceDesktop to Sony STR-DN1080 via connectOperating SystemWindows 10 2004, Spotify 1.1.43.700.g20acee0f My Question or IssueAfter the latest update I noticed that when playing with connect to my AVR, the the song doesn't ch...

  • Casual Listener
  • Plan Premium Country Finland Device Desktop to Sony STR-DN1080 via connect Operating System Windows  10 2004, Spotify 1.1.43.700.g20acee0f   My Question or Issue After the la...
  • jschummer
  • Newbie
  • 985 Views
  • 4 replies
  • 1 likes
  • Connect
    Windows 10
  • 985 Views
  • 4 replies
  • 1 likes

Superuser Contribution Unique Podcasts (Flow State) Not Supported

PlanPremiumCountryU.S.DeviceDell (Application and Website in Edge)Operating SystemWindows 10 My Question or IssueI love listening to Flow State, a podcast that has a playlists of music that is not distracting so you can "get in the flow" at work. On ...

  • Regular
  • Plan Premium Country U.S. Device Dell (Application and Website in Edge) Operating System Windows 10   My Question or Issue I love listening to Flow State, a podcast that has a playlist...
  • Jeremy
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Flow State
    Microsoft Edge
    podcast
    Windows 10
  • 296 Views
  • 1 replies
  • 0 likes

Minimize restore animations Windows 10

Plan PremiumCountry USADevice PCOperating System Windows 10 Pro 1809 My Question or Issue I have searched and search and found only ONE bite at this issue and though it may seem trivial at most, I think in terms of consistency and flow it would be ni...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10 Pro 1809   My Question or Issue   I have searched and search and found only ONE bite at this issue and though...
  • BramboXO
  • Newbie
  • 2513 Views
  • 9 replies
  • 12 likes
  • Animations
    minimizing
    Windows 10
  • 2513 Views
  • 9 replies
  • 12 likes