Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Blank

Labels

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 37978 Views
  • 75 replies
  • 25 likes
  • 37978 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66267 Views
  • 265 replies
  • 21 likes
  • 66267 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4646 Views
  • 1 replies
  • 6 likes
  • 4646 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144589 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144589 Views
  • 0 replies
  • 26 likes

Local Files showing Blank Names

Referring to closed topic from User "Guydude":https://community.spotify.com/t5/Desktop-Windows/Local-Files-Blank-Names/m-p/1776062 Hello there,I encountered an issue like 2 years ago and got it solved just today. Issue: When using the "Local Files" f...

68747470733a2f2f7075752e73682f7755307a302f336437306164326562662e706e67.png
  • Visitor
  • Referring to closed topic from User "Guydude": https://community.spotify.com/t5/Desktop-Windows/Local-Files-Blank-Names/m-p/1776062   Hello there, I encountered an issue like 2 years ago a...
  • AeroZ
  • Composer
  • 699 Views
  • 1 replies
  • 0 likes
  • Blank
    local files
    Windows
  • 699 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spoitfy black blank page

PlanFreeCountryCanadaDeviceToshibaOperating SystemWindows 10 My Question or IssueI'm using Spotify on Windows 10. I used to use Spotify through Facebook login. All of a sudden one day I wasn't able to open Spotify. It would just show me a black blank...

  • Casual Listener
  • ...f a sudden one day I wasn't able to open Spotify. It would just show me a black blank page. I've tried EVERYTHING. Even on my new account it's the same. I can't access any music/webpage/playlist. E...
  • Guido
  • Spotify Legend
  • 2426 Views
  • 7 replies
  • 0 likes
  • black
    Blank
    page
    Spotify
    Windows
  • 2426 Views
  • 7 replies
  • 0 likes

Solved!! [Desktop] Nested playlist folder renders parent folder blank

My Question or IssueI am using Spotify for desktop, Windows 10, version 1.0.89.313.g34a58dea. When I create a playlist folder within a playlist folder the content of the parent turns invisible. This bug appeared recently. See my screenshot. This bug ...

spotify nested playlist folder bug.jpg
  • Casual Listener
  • ...laylist folder renders blank
  • silfver
  • Casual Listener
  • 936 Views
  • 2 replies
  • 0 likes
  • Blank
    Desktop
    playlist folder
    Windows 10
  • 936 Views
  • 2 replies
  • 0 likes