Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryGermanyDevicedifferent PCsOperating SystemWindows 10, Windows 11 My Question or IssueThe buttons in the top right corner are no longer at the top of the app. This is very annoying for me, as it makes it significantly more difficult ...
Newbie
Plan Premium Country Germany Device different PCs Operating System Windows 10, Windows 11 My Question or Issue The buttons in the top right corner are no longer at the top of the app...
spotfy_x_button
Casual Listener
14233 Views
74 replies
35 likes
PlanPremiumCountry DeviceDesktopOperating SystemWindows 11 My Question or IssueMy update.json reads:{"update_path":"C:\\Users\\Username\\AppData\\Local\\Spotify\\Update\\spotify_installer-1.2.74.477.g3be53afe-1297.exe","version_from":"1.2.73.474","ve...
Roadie
Plan Premium Country Device Desktop Operating System Windows 11 My Question or Issue My update.json reads: {"update_path":"C:\\Users\\Username\\AppData\\Local\\Spotify\\Updat...
thezombiekillr9
Roadie
811 Views
2 replies
0 likes
PlanPremiumCountryBelgiumDevicelenovo legion pro 5Operating Systemwindows 11 My Question or Issuewhen adding a lot of songs (in this case 200) to the queue at once, only a limited ammount is added (70 in this case)
Regular
Plan Premium Country Belgium Device lenovo legion pro 5 Operating System windows 11 My Question or Issue when adding a lot of songs (in this case 200) to the queue at once, only a li...
kaworu_bloodpaw
Roadie
382 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceLenovo Carbon X1 Nano G1Operating SystemWindows 11 Pro (21H2) My Question or IssueSpotify does not load all items in an artist's discography when the initial view is set to thumbnail view on a high resolution display ...
Casual Listener
Plan Premium Country Australia Device Lenovo Carbon X1 Nano G1 Operating System Windows 11 Pro (21H2) My Question or Issue Spotify does not load all items in an artist's discography ...
Elena
Moderator
870 Views
1 replies
0 likes
Setup:- Windows 11 Desktop- Spotify Premium- Controlled Folder Access feature turned on (Windows Security -> Ransomware Protection)- Personal folder (including "/Music") root set to Microsoft OneDrive Spotify auto-update seems to be soft-locking Wind...
Regular
Setup: - Windows 11 Desktop - Spotify Premium - Controlled Folder Access feature turned on (Windows Security -> Ransomware Protection) - Personal folder (including "/Music") root set to Micros...
Bastwood
Regular
2008 Views
7 replies
0 likes
PlanPremiumCountryUSDevicesurface pro and DesktopOperating Systemwin 11 My Question or IssueOn my laptop and my PC when Spotify first loads up and quite randomly, the bottom quarter of the window for Spotify gets stuck under the taskbar and cuts off ...
Casual Listener
Plan Premium Country US Device surface pro and Desktop Operating System win 11 My Question or Issue On my laptop and my PC when Spotify first loads up and quite randomly, the bottom ...
AndresM
Moderator
2721 Views
5 replies
2 likes
PlanFree/PremiumCountryUSA Device Lenovo PC(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen playing albums Spotify shuffles songs without the shuffle being a...
Casual Listener
Plan Free/Premium CountryUSA Device Lenovo PC (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating SystemWindows 11 (iOS 10, Android Oreo, Windows 10,etc.) ...
OscarDC
Moderator
975 Views
4 replies
0 likes
PlanPremium CountryDeviceOperating SystemWindows 11 Pro 64-bitMy Question or IssueI am unable to use the Spotify desktop app after I login.When I first install the app the login screen does open, but after logging in the screen goes black.This can be...
Visitor
Plan Premium Country Device Operating System Windows 11 Pro 64-bit My Question or Issue I am unable to use the Spotify desktop app after I login. When I first install th...
user-removed
Not applicable
1340 Views
1 replies
0 likes
