Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: bug

Labels

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136955 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136955 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53204 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53204 Views
  • 0 replies
  • 33 likes

Superuser Contribution SPOTIFY keeps playing songs that are not on my playlist.

PlanPremiumCountry DeviceSamsung A52/ PCOperating SystemAndroid latest, Windows 10 My Question or IssueThis has been happening for long time, but after being on premium for long time I think I have a right to complain.Spotify keeps playing songs that...

  • Regular
  • Plan Premium Country   Device Samsung A52/ PC Operating System Android latest, Windows 10   My Question or Issue This has been happening for long time, but after being on premium ...
  • Maskei
  • Casual Listener
  • 20418 Views
  • 21 replies
  • 2 likes
  • bug
  • 20418 Views
  • 21 replies
  • 2 likes

Superuser Contribution App window not maintaining its size in Windows 10 w/ multiple screens

Hi,I have problem with the Windows 10 app behaving strangely, seems to be a bug, possibly due to my dual-screen setup. When I resize the window to fit my main screen (i.e. smaller than my screen), it only stays this size as long as it's not minimised...

Capturer.PNG Capturek.PNG
  • Regular
  • Hi, I have problem with the Windows 10 app behaving strangely, seems to be a bug, possibly due to my dual-screen setup.   When I resize the window to fit my main screen (i.e. smaller than m...
  • HippoTank
  • Regular
  • 3875 Views
  • 33 replies
  • 7 likes
  • App
    bug
    Desktop
    minimise
    multiple screens
    Resize
    size
    Windows
  • 3875 Views
  • 33 replies
  • 7 likes

Superuser Contribution disabling keyboard shortcuts?

PlanPremiumCountryusDevicepcOperating Systemwindows 10 My Question or Issueeverytime i hit control or shift, it skips the song im currently on to shuffle the playlist. is there a way to disable the keyboard shortvuts on desktop

  • Casual Listener
  •   Plan Premium Country us Device pc Operating System windows 10   My Question or Issue everytime i hit control or shift, it skips the song im currently on to shuffle the playlist...
  • Mykyta_Siryk
  • Visitor
  • 1823 Views
  • 5 replies
  • 5 likes
  • bug
    Desktop
    keybinds
    shortcuts
  • 1823 Views
  • 5 replies
  • 5 likes

Bug: Searching certain characters breaks Spotify

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 11 My Question or IssueSo I happened to be in the settings on the PC version of Spotify, and happened to accidentally press \ into the settings search bar. It then popped up the "Something ...

TGPrimisRulz_0-1670219092762.png
  • Newbie
  • Plan Premium Country USA Device Desktop PC Operating System Windows 11   My Question or Issue So I happened to be in the settings on the PC version of Spotify, and happened to accident...
  • 37 Views
  • 0 replies
  • 0 likes
  • bug
  • 37 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local File album title font size slightly larger than normal

My Question or IssueWhile not necessarily an important issue, it really irks me to see the font size difference in my playlists. It feels really out of place and although not very obvious at first, once you notice it, it really starts to get on your ...

  • Casual Listener
  • My Question or Issue While not necessarily an important issue, it really irks me to see the font size difference in my playlists. It feels really out of place and although not very obvious at first,...
  • MihailY
  • Moderator
  • 189 Views
  • 4 replies
  • 0 likes
  • bug
    font size
    local files
    Windows
  • 189 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Song Radio doesn't feature the original song?

For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices. Attached are two screenshots of the issue. I'm in the song radio for "Mural" by Lupe Fiasco and it isn't i...

  • Casual Listener
  • For my account across every device, when I go to Song Radio the original song doesn't appear as it died for other people with the same devices.   Attached are two screenshots of the issue. I'm...
  • Vasil
  • Moderator
  • 2663 Views
  • 14 replies
  • 1 likes
  • Android
    bug
    Desktop
    device
    song radio
  • 2663 Views
  • 14 replies
  • 1 likes

Superuser Contribution Failure to load more than 50 items in a discography

PlanPremiumCountryAustraliaDeviceLenovo Carbon X1 Nano G1Operating SystemWindows 11 Pro (21H2) My Question or IssueSpotify does not load all items in an artist's discography when the initial view is set to thumbnail view on a high resolution display ...

  • Casual Listener
  • Plan Premium Country Australia Device Lenovo Carbon X1 Nano G1 Operating System Windows 11 Pro (21H2)   My Question or Issue Spotify does not load all items in an artist's discography ...
  • Elena
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • bug
    UI
    UX
    Windows
    windows 11
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Spotify application is not responding

PlanPremiumCountrySpainDevicePersonal ComputerOperating SystemWindows 10 My Question or Issue Hi! I've been getting this message after I close Spotify (it usually bugs and I can't search for any music nor see my music inside Liked Songs or playlists)...

  • Casual Listener
  • Plan Premium Country Spain Device Personal Computer Operating System Windows 10   My Question or Issue   Hi! I've been getting this message after I close Spotify (it usually bug...
  • Vasil
  • Moderator
  • 55924 Views
  • 53 replies
  • 15 likes
  • bug
  • 55924 Views
  • 53 replies
  • 15 likes

Solved!!Superuser Contribution Cannot drag songs to top of the queue

PlanPremiumCountryUruguayDevicePCOperating SystemWindows 10 My Question or IssueI've been unable to drag a song to the top of the queue ever since the Spotify revamp. If I drag the song to the top of the screen, it does not auto scroll. Dragging song...

  • Gig Goer
  • Plan Premium Country Uruguay Device PC Operating System Windows 10   My Question or Issue I've been unable to drag a song to the top of the queue ever since the Spotify revamp. If I dr...
  • OscarDC
  • Moderator
  • 3028 Views
  • 35 replies
  • 5 likes
  • bug
    drag
    queue
    Scroll
  • 3028 Views
  • 35 replies
  • 5 likes

Socks5 proxy does not work with default settings

PlanPremiumDevicePCOperating SystemWindows 10 21H2 19044.1645Spotify Version1.1.81.604.gccacfc8c with clean reinstall My Question or IssueWhen I set up the socks5 proxy through the client's built-in proxy function, it wouldn't work. I checked and fou...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10 21H2 19044.1645 Spotify Version 1.1.81.604.gccacfc8c with clean reinstall   My Question or Issue When I set up the socks5 p...
  • _graves
  • Newbie
  • 773 Views
  • 2 replies
  • 2 likes
  • bug
    proxy
  • 773 Views
  • 2 replies
  • 2 likes

Different songs on my homepage play the same song

PlanPremiumCountryTurkey / TürkiyeDeviceBrand : Dell Model : Vostro 5490System Type: x64-basedOperating SystemWindows 10 My Question or IssueHi,I am Gözde,I would like to report an issue with your desktop spotify app.Spotify app opened,The most liste...

  • Newbie
  • Plan Premium Country Turkey / Türkiye Device Brand : Dell  Model : Vostro 5490 System Type: x64-based Operating System Windows 10   My Question or Issue Hi, I am Gözde, I woul...
  • 82 Views
  • 0 replies
  • 0 likes
  • bug
    PossibleBug
  • 82 Views
  • 0 replies
  • 0 likes

Superuser Contribution Windows volume up/down keys do not work when spotify has focus

On Win7 Pro 64-bit. They don't affect neither the Spotify volume nor the global Windows volume. (I'd prefer the latter, plz.)

  • Roadie
  • On Win7 Pro 64-bit.   They don't affect neither the Spotify volume nor the global Windows volume. (I'd prefer the latter, plz.)
  • mlazzarotto91
  • Regular
  • 15497 Views
  • 78 replies
  • 115 likes
  • bug
  • 15497 Views
  • 78 replies
  • 115 likes

Solved!!Superuser Contribution Release Radar/Discover Weekly songs hidden via phone do not appear hidden on desktop app

PlanPremiumCountryCanadaDeviceSamsung Galaxy S21 FE/Windows DesktopOperating SystemAndroid 12/Windows 11 My Question or IssueThere is a bug with this scenario: I hide songs in my release radar or discover weekly playlists on my phone, then try to vie...

  • Music Fan
  • Plan Premium Country Canada Device Samsung Galaxy S21 FE/Windows Desktop Operating System Android 12/Windows 11   My Question or Issue There is a bug with this scenario: I hide songs i...
  • OscarDC
  • Moderator
  • 402 Views
  • 6 replies
  • 0 likes
  • bug
  • 402 Views
  • 6 replies
  • 0 likes

Superuser Contribution Bug report: Clicking the album cover for queued local file opens invalid URL in browser

Spotify for Windows1.1.79.763.gc2965cdf I found this very specific bug and though I'd share. How to replicate1. Start playing any music2. Go to your local files and add any of the local files to your queue3. Skip to the next song in the queue so that...

  • Regular
  • Spotify for Windows 1.1.79.763.gc2965cdf   I found this very specific bug and though I'd share.   How to replicate 1. Start playing any music 2. Go to your local files and add any o...
  • AndresM
  • Spotify
  • 854 Views
  • 13 replies
  • 0 likes
  • bug
    Desktop
    local files
    Windows
  • 854 Views
  • 13 replies
  • 0 likes

Superuser Contribution When I open another app, I get Content Unavailable and all songs grey out, but song keeps playing.

PlanPremium (it's not with this account, but the account drop down menu on community.spotify.com is broken, so I can't log out of this account to log in to the premium account...)CountryUSADevicePCOperating SystemWindows 10 (everything is up-to-date)...

  • Casual Listener
  • Plan Premium (it's not with this account, but the account drop down menu on community.spotify.com is broken, so I can't log out of this account to log in to the premium account...) Country USA De...
  • Dian
  • Moderator
  • 142 Views
  • 2 replies
  • 0 likes
  • ADoBe
    bug
    Content Unavailable
  • 142 Views
  • 2 replies
  • 0 likes

Spotify connect doesn't work between Windows PC and Android phone

PlanFreeCountryPolandDevicePC, Xiaomi POCO F1Operating SystemWindows 10, Android 11 (Lineage OS 18) My Question or IssueAfter ditching MIUI in favor of Lineage OS, Spotify Connect stopped working - on the PC it shows "unavailable to control". It stil...

  • Newbie
  • Plan Free Country Poland Device PC, Xiaomi POCO F1 Operating System Windows 10, Android 11 (Lineage OS 18)   My Question or Issue After ditching MIUI in favor of Lineage OS, Spotify ...
  • 213 Views
  • 0 replies
  • 2 likes
  • bug
    custom ROM
    spotify connect
  • 213 Views
  • 0 replies
  • 2 likes

Superuser Contribution Right click menu not scrollable

PlanPremiumCountry DevicelaptopOperating Systemwindows 10 My Question or IssueRight click menu is not scrollable. For example the Add to playlist menu, I have a lot of playlists and I cant see all of them.

  • Gig Goer
  • Plan Premium Country   Device laptop Operating System windows 10   My Question or Issue Right click menu is not scrollable. For example the Add to playlist menu, I have a lot of ...
  • goatpimp
  • Gig Goer
  • 725 Views
  • 12 replies
  • 0 likes
  • bug
  • 725 Views
  • 12 replies
  • 0 likes

Superuser Contribution [Bug Report] Spotify pauses music when JBL turns off

Spotify is open on both the desktop and my iPhone 11, while my phone has a Bluetooth connection to the JBL Flip 4. Then either on my desktop or phone, I will switch the music over to play on my desktop. I will dance around for a second before turning...

  • Newbie
  • ...esktop when I would assume most people, including myself, would rather have Spotify keep streaming on the desktop.   After I typed all that out, I am not sure if this is a bug report or a r...
  • Alex
  • Moderator
  • 698 Views
  • 1 replies
  • 0 likes
  • bug
    Feature
  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution Track information overlaps column headers when scrolling

Bug in the Windows software: when you scroll a playlist, the track information overlaps with the column headers. See attachment for example.

  • Regular
  • Bug in the Windows software: when you scroll a playlist, the track information overlaps with the column headers. See attachment for example.
  • Eni
  • Moderator
  • 214 Views
  • 3 replies
  • 0 likes
  • bug
  • 214 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't drag currently playing song to currently viewing Collaborative playlist

If I'm looking at list Collaborative list X, and trying to drag a currently playing song to it, it does not work. However if I'm looking at list any list Y, and then drag the currently playing song to the Collaborative list X on the left list-of-list...

  • Roadie
  • ...o the Collaborative list X on the left list-of-lists column, it works. Tried reinstalling, sacrificing a goat, doing a rain dance etc.. Essentially the bug is that I can't drag currently-playing s...
  • Ver
  • Spotify Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • bug
  • 282 Views
  • 3 replies
  • 0 likes