Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi GuysI switched on my Windows 10 from the Desktop-Version to the Browser-Version. It works, but now I get/see every time a Mini-Player in the left upper corner for about 5 seconds when I press Pause/Play or e.g. if I change the volume. How can I de...
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
PlanPremiumCountrySouth AfricaOperating SystemWindows 10 (Spotify Web on Google Chrome) My Question or IssueHi there, I have been struggling with issue where music will randomly buffer as if I'm on a slow internet connection meanwhile that is not the...
Casual Listener
...andomly buffer as if I'm on a slow internet connection meanwhile that is not the case (see attached image of internet speeds). I use Spotify web on my company PC to listen to music while doing work and I c...
AdityaPv
Casual Listener
9287 Views
17 replies
1 likes
PlanFreeCountryFrench Device HP laptopOperating SystemWindows 10 My Question or Issuewhen I have been using the spotify app for a while then it crashes when you want to change playlist or search for music. Yesterday I reinstalled the spotify app to f...
Composer
Plan Free Country French Device HP laptop Operating System Windows 10 My Question or Issue when I have been using the spotify app for a while then it crashes when y...
MafeG
Spotify Legend
1556 Views
6 replies
0 likes
PlanFreeCountryFranceDevicelaptop HPOperating SystemWindows 10 20h2 OS 19042.844 My Question or IssueI'm tired of spotify being very slow. how come spotify is so slow to:start;Navigate between pagesLiked songs is not displayed to disconnect, spotify ...
Composer
Plan Free Country France Device laptop HP Operating System Windows 10 20h2 OS 19042.844 My Question or Issue I'm tired of spotify being very slow. how come spotify is so slow...
Jeremy
Spotify Legend
1713 Views
3 replies
0 likes
PlanFreeCountryThe NetherlandsDeviceHP LaptopOperating SystemWindows 10 My Question or IssueNothing is loading in the spotify program. I can't play any songs or open playlists. I have this issue 3 days now, and I'm starting to get fed up with these p...
Visitor
Plan Free Country The Netherlands Device HP Laptop Operating System Windows 10 My Question or Issue Nothing is loading in the spotify program. I can't play any songs or open playlist...
darktowertr
Casual Listener
4325 Views
4 replies
0 likes
PlanPremiumCountryUnited Arab EmiratesDeviceDell Laptop (also an S10)Operating SystemWindows 10 My Question or IssueWhen I play a song/change the spotify volume half of the time it takes quite some time to respond to my actions (upwards oh 20 seconds...
Regular
Plan Premium Country United Arab Emirates Device Dell Laptop (also an S10) Operating System Windows 10 My Question or Issue When I play a song/change the spotify volume half of the t...
t_areg
Newbie
5345 Views
13 replies
1 likes
My Question or Issue The latest version of Spotify is Crazily Slow and I'm Microsoft Windows Whizz Kid... It also often just gives a permanent black screen at start-up too. The Microsoft Store version is also even more buggy than the Windows standalo...
Roadie
My Question or Issue The latest version of Spotify is Crazily Slow and I'm Microsoft Windows Whizz Kid... It also often just gives a permanent black screen at start-up too. &n...
OneByBoo
Roadie
1666 Views
4 replies
2 likes
PlanPremiumCountryUSADeviceI have an intel i7-6700k, 16gb of ram, and gtx 1080tiOperating SystemWindows 10 The problem I am having is that I will be listening to Spotify and it will suddenly slow down. I won't be able to search anything, add songs to...
Casual Listener
...potify and it will suddenly slow down. I won't be able to search anything, add songs to queau, pause a song, skip the song, etc. After this issue persisted, I checked task manager and Spotify was using m...
radbrad1227
Casual Listener
1119 Views
1 replies
0 likes
PlanPremiumCountryIndonesiaDevice Operating SystemWindows 10 My Question or Issuelatest spotify update causing an annoying problem, when I clicked play, it will not respond instantly but took 15-20 seconds, sliding volume as well, changing music even...
Regular
Plan Premium Country Indonesia Device Operating System Windows 10 My Question or Issue latest spotify update causing an annoying problem, when I clicked play, it will not resp...
bramvera
Regular
1354 Views
2 replies
2 likes
PlanPremiumCountryThe netherlandsDeviceDesktopOperating SystemWindows 10 My Question or IssueSince the last update spotify is sooo slow and it just keeps lagging! For example if i search for a song it stays black and if i click on a song it's stuck a...
Visitor
Plan Premium Country The netherlands Device Desktop Operating System Windows 10 My Question or Issue Since the last update spotify is sooo slow and it just keeps lagging! For e...
Sebasty
Community Legend
3664 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceDell Inspiron 5379Operating SystemWindows 10 My Question or IssueSpotify takes a minute or two to respond to 'pause' or 'change volume' actions. Similar or longer response time to loading playlists.
Newbie
Plan Premium Country Germany Device Dell Inspiron 5379 Operating System Windows 10 My Question or Issue Spotify takes a minute or two to respond to 'pause' or 'change volume' actions...
597 Views
0 replies
0 likes
Everytime I start up Spotify the first time it is slow and/or buggy. Even after waiting a few minutes.First of all, it doesn't seem to have a proper connection to the internet (even though it doesn't notify me of that). The browse page doesn't load, ...
Regular
Everytime I start up Spotify the first time it is slow and/or buggy. Even after waiting a few minutes. First of all, it doesn't seem to have a proper connection to the internet (even though it d...
iamtheredswan
Regular
26899 Views
4 replies
3 likes
