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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Topics with Label: search is broken

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38086 Views
  • 75 replies
  • 25 likes
  • 38086 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66338 Views
  • 265 replies
  • 21 likes
  • 66338 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4652 Views
  • 1 replies
  • 6 likes
  • 4652 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144601 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144601 Views
  • 0 replies
  • 26 likes

Search unresponsive when scrolling through song results

When I search on desktop (UK premium user) on a word eg time or angel, the songs results page hangs/is unresponsive on scrolling down through the results. This happens after paging down 7 or 8 times - I know there are more results as I’ve checked on ...

  • Casual Listener
  • When I search on desktop (UK premium user) on a word eg time or angel, the songs results page hangs/is unresponsive on scrolling down through the results. This happens after paging down 7 or 8 times ...
  • JoylessBiscuit
  • Casual Listener
  • 759 Views
  • 4 replies
  • 0 likes
  • search function
    search is broken
    search unresponsive
  • 759 Views
  • 4 replies
  • 0 likes