Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryGermany DeviceHPOperating SystemWindows 11 My Question or IssueSince 2 or 3 days I have a super annoying issue on Desktop App:basically everytime I am typing in the search bar, the song paused.It makes my user experience terrible.
Roadie
...verytime I am typing in the search bar, the song paused. It makes my user experience terrible.
Eni
Moderator
2721 Views
11 replies
2 likes
PlanPremiumCountryUSADeviceWindows 10 Desktop (Store App + Desktop), Android App (Samsung S9)Operating SystemWindows 10 My Question or IssueWhen playing Spotify on any of my devices, the song pauses after exactly 30 seconds of playing. If I play the ...
Casual Listener
...y devices, the song pauses after exactly 30 seconds of playing. If I play the song again, the same thing happens 30 seconds later. I originally noticed it on my Android phone when trying to p...
ShadoSlayor
Visitor
5038 Views
5 replies
2 likes
PlanPremiumCountryChileDeviceLaptop Intel Core i5 7th gen, 16GB ram, 256SSDOperating SystemWindows 10 pro My Question or IssueAfter the last update, the media keys are not working while i'm out of the spotify app, before the update i was able to mana...
Newbie
...orking while i'm out of the spotify app, before the update i was able to manage music (play/pause, stop, past song, next song) with the media keys in my keyboard, also the banner with the song info t...
CarlosE
Spotify Legend
893 Views
3 replies
5 likes
Frequent, sporadic, random pausing. Unable to prevent. PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueMy Spotify desktop player routinely pauses for seemingly no reason. It may run for minutes up to hours, but a...
Visitor
...layer routinely pauses for seemingly no reason. It may run for minutes up to hours, but always seems to begin to pause and is likely to do it repetitively and sporadically. I've logged out of all a...
Mihail
Spotify Legend
837 Views
1 replies
0 likes
PlanPremiumCountrySingaporeDevicePCOperating SystemWindows 10My Question or IssueHow do I pause downloads on Windows 10 spotify app? I can only connect to my mobile hotspot and it is draining my data from having to download pretty much every day for ...
Regular
Plan Premium Country Singapore Device PC Operating System Windows 10 My Question or Issue How do I pause downloads on Windows 10 spotify app? I can only connect to my mobile hotspot and it i...
Ver
Spotify Legend
2192 Views
3 replies
0 likes
Hi All, Couple of questions regarding the behaviour of spotify when I am making calls using microsoft teams on my laptop. If i make a call now using my bose headphones whilst music is playing, currently the music will just mute, but continue playing....
Newbie
...eadphones during the call, so i can hear both the call and the music. 2. Get the music to actually pause and then automatically start playing again after the call has hung up? At the m...
635 Views
0 replies
1 likes
