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Topics with Label: Troubleshooting

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136954 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136954 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53204 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53204 Views
  • 0 replies
  • 33 likes

Superuser Contribution Desktop app doesn't scroll up when moving song to the top

While reported as fixed here, it's still not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll up to allow the rearrangeme...

  • Regular
  • While reported as fixed here, it's still not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them.   When reaching the edge of the cur...
  • Eni
  • Moderator
  • 415 Views
  • 3 replies
  • 1 likes
  • Troubleshooting
  • 415 Views
  • 3 replies
  • 1 likes

Superuser Contribution App has no sound

DevicePC - Windows 10 My Question or IssueApp doesnt play any sound. Correct audio device, streaming device and isnt muted from the little bar where you adjust the volume. There is no error message. Browser and Android app works fine on the same acco...

  • Casual Listener
  • Device PC - Windows 10   My Question or Issue App doesnt play any sound. Correct audio device, streaming device and isnt muted from the little bar where you adjust the volume. There is no er...
  • Alex
  • Moderator
  • 297 Views
  • 3 replies
  • 0 likes
  • Troubleshooting
  • 297 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "Can't play current song" error

DevicePC Operating SystemWindows 10 My Question or IssueHi I need some help because spotify desktop app ( for windows 10 ) it's driving me nuts. So a few hours ago the app was all good, no errors, no problems but now when I try to play a song it star...

  • Casual Listener
  • Device PC  Operating System Windows 10   My Question or Issue Hi I need some help because spotify desktop app ( for windows 10 ) it's driving me nuts. So a few hours ago the app was a...
  • Eni
  • Moderator
  • 417 Views
  • 4 replies
  • 1 likes
  • Troubleshooting
  • 417 Views
  • 4 replies
  • 1 likes

Superuser Contribution My spotify is randomly pausing every couple of seconds to every few minutes.

I tried uninstalling and reinstalling spotify and it still randomly paused. I also tried using the web browser and it randomly paused there as well. I also disconnected all places that I've logged into so the only places that I'm currently logged int...

  • Newbie
  • I tried uninstalling and reinstalling spotify and it still randomly paused. I also tried using the web browser and it randomly paused there as well. I also disconnected all places that I've logged in...
  • Alex
  • Moderator
  • 464 Views
  • 4 replies
  • 1 likes
  • pausing randomly
    Troubleshooting
  • 464 Views
  • 4 replies
  • 1 likes

Superuser Contribution Desktop app is skipping tracks, while default output device is working properly

PlanPremiumCountryRussian FederationDeviceHome PCOperating SystemWindows 10 Ver. 2004 Build 19041.450My Question or IssueMy desktop app once started to skip all the tracks, reinstall didn't help. I've found a relevant topic (https://community.spotify...

  • Newbie
  • Plan Premium Country Russian Federation Device Home PC Operating System Windows 10 Ver. 2004 Build 19041.450 My Question or Issue My desktop app once started to skip all the tracks, reinstal...
  • Mihail
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Troubleshooting
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing music after screen TURNS ON.

PlanPremiumCountryBoliviaDeviceLaptop LenovoOperating SystemWindows My Question or IssueMy laptop is configured to turn off the display automatically when not in use (like all the pcs I've ever had). The music continues to play when my screen turns o...

  • Casual Listener
  • Plan Premium Country Bolivia Device Laptop Lenovo Operating System Windows   My Question or Issue My laptop is configured to turn off the display automatically when not in use (like al...
  • Peter
  • Spotify Legend
  • 916 Views
  • 3 replies
  • 1 likes
  • Troubleshooting
    Windows
  • 916 Views
  • 3 replies
  • 1 likes

Spotify Web Player won't load

PlanFree/PremiumOperating SystemWindows 10, firefox My Question or IssueWhenever I try to access the web player on firefox, the link refuses to work. The page does not go through, but there is no error message, it simply defaults back to what it had ...

  • Casual Listener
  • Plan Free/Premium Operating System Windows 10, firefox   My Question or Issue Whenever I try to access the web player on firefox, the link refuses to work. The page does not go through, bu...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • Troubleshooting
  • 385 Views
  • 3 replies
  • 0 likes

Cannot Connect to Internet, Error code 4,

PlanFreeCountryUSADeviceWindows 10 Desktop, Latest Update, checked 7/5/2020. Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today. My Question or IssueI cannot connect to the internet; error code: 4. A...

  • Visitor
  • Plan Free Country USA Device Windows 10 Desktop, Latest Update, checked 7/5/2020.  Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today.&nb...
  • 313 Views
  • 0 replies
  • 2 likes
  • Desktop
    Error
    No Internet
    Troubleshooting
    Windows 10
  • 313 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Spotify mutes itself on bluetooth when audio in any other player is paused or stopped.

PlanFree/PremiumCountryUSDeviceDesktopOperating SystemWindows 10 My IssueWhile playing Spotify over bluetooth, if I start playing any player with audio, Spotify mutes itself when I pause the other player, or when the audio in that player ends. For ex...

  • Casual Listener
  • Plan Free/Premium Country US Device Desktop Operating System Windows 10   My Issue While playing Spotify over bluetooth, if I start playing any player with audio, Spotify mutes itself ...
  • Mario
  • Spotify Legend
  • 3131 Views
  • 3 replies
  • 0 likes
  • Glitch
    mute
    muted
    Troubleshooting
  • 3131 Views
  • 3 replies
  • 0 likes

Any way to "Refresh" Local files?

I'm looking for an easy solution to this irritating issue. I'm wanting to add local files to my Spotify playlists after a long time of not doing so, and despite unlinking folders that I don't need access to in the app anymore, I have a huge list of o...

PhoenixofDhewm_0-1588064320084.png PhoenixofDhewm_1-1588064437007.png
  • Regular
  • I'm looking for an easy solution to this irritating issue. I'm wanting to add local files to my Spotify playlists after a long time of not doing so, and despite unlinking folders that I don't need ac...
  • Palace
  • Regular
  • 9164 Views
  • 3 replies
  • 2 likes
  • local files
    local files not syncing
    local files refresh
    Troubleshooting
  • 9164 Views
  • 3 replies
  • 2 likes

Spotify desktop rapidly skipping songs when launching a game

PlanFree/PremiumCountryFinlandDeviceLenovo ideapad 510sOperating SystemWindows 10 My Question or IssueMy Spotify desktop either skips the current songs, or starts rapidly skipping songs when I load up the game League of Legends. I've updated my audio...

  • Visitor
  • Plan Free/Premium Country Finland Device Lenovo ideapad 510s Operating System Windows 10   My Question or Issue My Spotify desktop either skips the current songs, or starts rapidly ski...
  • 247 Views
  • 0 replies
  • 0 likes
  • bug
    Troubleshooting
  • 247 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs keep getting randomly removed from my playlist, even though they're still on Spotify

PlanPremiumCountryUAE, card for payment based in JordanMalaysiaJordanDeviceSamsung A8, Samsung S5Operating SystemAndroid My Question or IssueI know that some songs get removed because of copyright issues, but this is different, songs just keep gettin...

  • Casual Listener
  • Plan Premium Country UAE, card for payment based in Jordan Malaysia Jordan Device Samsung A8, Samsung S5 Operating System Android   My Question or Issue I know that some songs get re...
  • prasfg-_t213
  • Casual Listener
  • 439 Views
  • 4 replies
  • 0 likes
  • Troubleshooting
  • 439 Views
  • 4 replies
  • 0 likes

Solved!! Spotify isn't working on a desktop

PlanPremiumCountryCzech RepublicDeviceLenovo Yoga C740-15IMLOperating SystemWindows 10 My Question or IssueI've been using Spotify Premium on my PC for almost 4 months without any issues, but couple days ago it just stopped working. I didn't do any u...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Lenovo Yoga C740-15IML Operating System Windows 10   My Question or Issue I've been using Spotify Premium on my PC for almost 4 months withou...
  • PrettyMuchSwiss
  • Composer
  • 1447 Views
  • 3 replies
  • 0 likes
  • Troubleshooting
  • 1447 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify freezing after opening fullscreen application?

PlanPremium CountryAustralia DeviceWindows PC Operating SystemWindows 10 My Question or IssueAfter alt tabbing out of a fullscreen application, clicking on spotify pushes it back behind all my other windows and if it is the only window on the monitor...

  • Newbie
  • Plan Premium   Country Australia   Device Windows PC   Operating System Windows 10   My Question or Issue After alt tabbing out of a fullscreen application, clicking ...
  • Mario
  • Spotify Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • Troubleshooting
  • 539 Views
  • 1 replies
  • 0 likes

Spotify Connect No Longer Works

PlanPremiumCountryUSADevicePC, Samsung Galaxy S9Operating SystemAndroid Pie, Windows 10 My Question or IssueIn late December, Spotify connect stopped working between my desktop and phone; I would have the program open in both devices but Spotify conn...

  • Casual Listener
  •   Plan Premium Country USA Device PC, Samsung Galaxy S9 Operating System Android Pie, Windows 10   My Question or Issue In late December, Spotify connect stopped working between ...
  • OneByBoo
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • Troubleshooting
  • 574 Views
  • 1 replies
  • 0 likes

Why a few titles are not available (in grey) on PC and available on iPhone?

PlanPremiumCountryFranceDeviceiPhone 6S, PCOperating SystemiOS 12, Windows 10 My Question or IssueA few titles appear in grey (not available) on Spotify on PC (impossible to listen them). And those titles appear correctly on Spotify app on iPhone and...

  • Visitor
  • Plan Premium Country France Device iPhone 6S, PC Operating System iOS 12, Windows 10   My Question or Issue A few titles appear in grey (not available) on Spotify on PC (impossible to ...
  • 266 Views
  • 0 replies
  • 0 likes
  • sonos spotify
    Troubleshooting
    Windows
  • 266 Views
  • 0 replies
  • 0 likes

Spotify won't display any songs

PlanPremiumCountryUnited States DevicePC, Dell XPS8920Operating SystemWindows 10 My Question or IssueHello Spotify Community,I just upgraded to premium legitamentally, and logged onto my spotify application, although everytime I do so, I am recieving...

  • Newbie
  • Plan Premium Country United States  Device PC, Dell XPS8920 Operating System Windows 10   My Question or Issue Hello Spotify Community, I just upgraded to premium legitamentall...
  • 278 Views
  • 0 replies
  • 0 likes
  • Desktop
    Premium
    Troubleshooting
  • 278 Views
  • 0 replies
  • 0 likes

Songs adding them selfs to a certain playlist

PlanPremium FamilyCountryUSA Device(Pixel XL, Webplayer, Destop)Operating System(Android Oreo and Windows 10) My Question or IssueSo for the past 3-4 months music I listen to from anywhere on spotify keeps adding its self to my Twitch playlist. This ...

  • Casual Listener
  • Plan Premium Family Country USA   Device (Pixel XL, Webplayer, Destop) Operating System (Android Oreo and Windows 10)   My Question or Issue So for the past 3-4 months music...
  • 266 Views
  • 0 replies
  • 0 likes
  • playlists changed
    Troubleshooting
  • 266 Views
  • 0 replies
  • 0 likes

Cant play music and playlists suddenly became empty

PlanPremiumCountry ITDevicePCOperating SystemWindows 7 My Question or Issue Hi, i have a problem with the desktop app. It basically turned out to be useless due to this big bug (IMO): i cant play any music and all my playlists (either created by me a...

  • Casual Listener
  • Plan Premium Country  IT Device PC Operating System Windows 7   My Question or Issue  Hi, i have a problem with the desktop app. It basically turned out to be useless due to ...
  • Loxer
  • Spotify Star
  • 397 Views
  • 1 replies
  • 1 likes
  • BugFixing
    Troubleshooting
    Windows
  • 397 Views
  • 1 replies
  • 1 likes

Solved!! My playlists on my phone is now more up to date that the one on my two pc's.

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 My Question or Issue my playlist only has a couple of songs in it after i reinstalled spotify on my computer! Somehow i only have a couple of songs on my other computer as well even though i ...

  • Casual Listener
  • Plan Premium Country Norway Device PC Operating System Windows 10   My Question or Issue  my playlist only has a couple of songs in it after i reinstalled spotify on my computer! ...
  • RICARDO1231
  • Newbie
  • 1159 Views
  • 3 replies
  • 0 likes
  • Playlists
    Troubleshooting
  • 1159 Views
  • 3 replies
  • 0 likes