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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2165 Views

0 replies

4 likes

  • 2165 Views
  • 0 replies
  • 4 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

151794 Views

83 replies

27 likes

  • 151794 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

140245 Views

294 replies

22 likes

  • 140245 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11341 Views

1 replies

6 likes

  • 11341 Views
  • 1 replies
  • 6 likes

Superuser Contribution Spotify Web Cannot Play Any Song

PlanFreeCountryUSA DeviceLenovo ThinkcentreOperating SystemWindows 10 64-bit My Question or IssueWhenever I try to play a song on Spotify web on Windows Firefox, the error message "Spotify can't play this right now" pops up and it does not play anyth...

Newbie

Plan Free Country USA   Device Lenovo Thinkcentre Operating System Windows 10 64-bit   My Question or Issue Whenever I try to play a song on Spotify web on Windows Firefox, the e...

Ivelina

Moderator

1544 Views

1 replies

0 likes

Troubleshooting
  • 1544 Views
  • 1 replies
  • 0 likes

Any way to "Refresh" Local files?

I'm looking for an easy solution to this irritating issue. I'm wanting to add local files to my Spotify playlists after a long time of not doing so, and despite unlinking folders that I don't need access to in the app anymore, I have a huge list of o...

Regular

I'm looking for an easy solution to this irritating issue. I'm wanting to add local files to my Spotify playlists after a long time of not doing so, and despite unlinking folders that I don't need ac...

kkzz

Casual Listener

23098 Views

4 replies

4 likes

local files
local files not syncing
local files refresh
Troubleshooting
  • 23098 Views
  • 4 replies
  • 4 likes

First song in radio doesn't play

When I start a song radio, it always says that the first song is not playable. I have tried different songs, and artist radios. If I play the second song and then go back to the first song, it will play. Attached is a screenshot of the error. Premium...

Casual Listener

When I start a song radio, it always says that the first song is not playable.  I have tried different songs, and artist radios.  If I play the second song and then go back to the first son...

kaworu_bloodpaw

Roadie

456 Views

1 replies

0 likes

song radio
Troubleshooting
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop app doesn't scroll up when moving song to the top

While reported as fixed here, it's still not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll up to allow the rearrangeme...

Regular

While reported as fixed here, it's still not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them.   When reaching the edge of the curre...

Eni

Moderator

1671 Views

3 replies

1 likes

Troubleshooting
  • 1671 Views
  • 3 replies
  • 1 likes

Superuser Contribution App has no sound

DevicePC - Windows 10 My Question or IssueApp doesnt play any sound. Correct audio device, streaming device and isnt muted from the little bar where you adjust the volume. There is no error message. Browser and Android app works fine on the same acco...

Casual Listener

Device PC - Windows 10   My Question or Issue App doesnt play any sound. Correct audio device, streaming device and isnt muted from the little bar where you adjust the volume. There is no er...

Alex

Spotify Legend

981 Views

3 replies

0 likes

Troubleshooting
  • 981 Views
  • 3 replies
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Solved!!Superuser Contribution "Can't play current song" error

DevicePC Operating SystemWindows 10 My Question or IssueHi I need some help because spotify desktop app ( for windows 10 ) it's driving me nuts. So a few hours ago the app was all good, no errors, no problems but now when I try to play a song it star...

Casual Listener

Device PC  Operating System Windows 10   My Question or Issue Hi I need some help because spotify desktop app ( for windows 10 ) it's driving me nuts. So a few hours ago the app was a...

Eni

Moderator

2700 Views

4 replies

1 likes

Troubleshooting
  • 2700 Views
  • 4 replies
  • 1 likes

Superuser Contribution My spotify is randomly pausing every couple of seconds to every few minutes.

I tried uninstalling and reinstalling spotify and it still randomly paused. I also tried using the web browser and it randomly paused there as well. I also disconnected all places that I've logged into so the only places that I'm currently logged int...

Newbie

I tried uninstalling and reinstalling spotify and it still randomly paused. I also tried using the web browser and it randomly paused there as well. I also disconnected all places that I've logged in...

Alex

Spotify Legend

987 Views

4 replies

1 likes

pausing randomly
Troubleshooting
  • 987 Views
  • 4 replies
  • 1 likes

Superuser Contribution Desktop app is skipping tracks, while default output device is working properly

PlanPremiumCountryRussian FederationDeviceHome PCOperating SystemWindows 10 Ver. 2004 Build 19041.450My Question or IssueMy desktop app once started to skip all the tracks, reinstall didn't help. I've found a relevant topic (https://community.spotify...

Newbie

Plan Premium Country Russian Federation Device Home PC Operating System Windows 10 Ver. 2004 Build 19041.450 My Question or Issue My desktop app once started to skip all the tracks, reinstal...

Mihail

Spotify Legend

529 Views

1 replies

0 likes

Troubleshooting
  • 529 Views
  • 1 replies
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Superuser Contribution Spotify stops playing music after screen TURNS ON.

PlanPremiumCountryBoliviaDeviceLaptop LenovoOperating SystemWindows My Question or IssueMy laptop is configured to turn off the display automatically when not in use (like all the pcs I've ever had). The music continues to play when my screen turns o...

Casual Listener

Plan Premium Country Bolivia Device Laptop Lenovo Operating System Windows   My Question or Issue My laptop is configured to turn off the display automatically when not in use (like al...

Peter

Spotify Legend

1615 Views

3 replies

2 likes

Troubleshooting
Windows
  • 1615 Views
  • 3 replies
  • 2 likes

Spotify Web Player won't load

PlanFree/PremiumOperating SystemWindows 10, firefox My Question or IssueWhenever I try to access the web player on firefox, the link refuses to work. The page does not go through, but there is no error message, it simply defaults back to what it had ...

Casual Listener

Plan Free/Premium Operating System Windows 10, firefox   My Question or Issue Whenever I try to access the web player on firefox, the link refuses to work. The page does not go through, bu...

Billy-J

Spotify Star

838 Views

3 replies

0 likes

Troubleshooting
  • 838 Views
  • 3 replies
  • 0 likes

Cannot Connect to Internet, Error code 4,

PlanFreeCountryUSADeviceWindows 10 Desktop, Latest Update, checked 7/5/2020. Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today. My Question or IssueI cannot connect to the internet; error code: 4. A...

Visitor

Plan Free Country USA Device Windows 10 Desktop, Latest Update, checked 7/5/2020.  Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today.&nb...

589 Views

0 replies

2 likes

Desktop
No Internet
Troubleshooting
Windows 10
  • 589 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Spotify mutes itself on bluetooth when audio in any other player is paused or stopped.

PlanFree/PremiumCountryUSDeviceDesktopOperating SystemWindows 10 My IssueWhile playing Spotify over bluetooth, if I start playing any player with audio, Spotify mutes itself when I pause the other player, or when the audio in that player ends. For ex...

Casual Listener

Plan Free/Premium Country US Device Desktop Operating System Windows 10   My Issue While playing Spotify over bluetooth, if I start playing any player with audio, Spotify mutes itself ...

Mario

Spotify Legend

4605 Views

3 replies

0 likes

Glitch
mute
muted
Troubleshooting
  • 4605 Views
  • 3 replies
  • 0 likes

Spotify desktop rapidly skipping songs when launching a game

PlanFree/PremiumCountryFinlandDeviceLenovo ideapad 510sOperating SystemWindows 10 My Question or IssueMy Spotify desktop either skips the current songs, or starts rapidly skipping songs when I load up the game League of Legends. I've updated my audio...

Visitor

Plan Free/Premium Country Finland Device Lenovo ideapad 510s Operating System Windows 10   My Question or Issue My Spotify desktop either skips the current songs, or starts rapidly ski...

525 Views

0 replies

0 likes

bug
Troubleshooting
  • 525 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs keep getting randomly removed from my playlist, even though they're still on Spotify

PlanPremiumCountryUAE, card for payment based in JordanMalaysiaJordanDeviceSamsung A8, Samsung S5Operating SystemAndroid My Question or IssueI know that some songs get removed because of copyright issues, but this is different, songs just keep gettin...

Casual Listener

Plan Premium Country UAE, card for payment based in Jordan Malaysia Jordan Device Samsung A8, Samsung S5 Operating System Android   My Question or Issue I know that some songs get re...

prasfg-_t213

Casual Listener

1496 Views

4 replies

0 likes

Troubleshooting
  • 1496 Views
  • 4 replies
  • 0 likes

Solved!! Spotify isn't working on a desktop

PlanPremiumCountryCzech RepublicDeviceLenovo Yoga C740-15IMLOperating SystemWindows 10 My Question or IssueI've been using Spotify Premium on my PC for almost 4 months without any issues, but couple days ago it just stopped working. I didn't do any u...

Casual Listener

Plan Premium Country Czech Republic Device Lenovo Yoga C740-15IML Operating System Windows 10   My Question or Issue I've been using Spotify Premium on my PC for almost 4 months withou...

PrettyMuchSwiss

Composer

2318 Views

3 replies

0 likes

Troubleshooting
  • 2318 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify freezing after opening fullscreen application?

PlanPremium CountryAustralia DeviceWindows PC Operating SystemWindows 10 My Question or IssueAfter alt tabbing out of a fullscreen application, clicking on spotify pushes it back behind all my other windows and if it is the only window on the monitor...

Newbie

Plan Premium   Country Australia   Device Windows PC   Operating System Windows 10   My Question or Issue After alt tabbing out of a fullscreen application, clicking ...

Mario

Spotify Legend

1184 Views

1 replies

0 likes

Troubleshooting
  • 1184 Views
  • 1 replies
  • 0 likes

Spotify Connect No Longer Works

PlanPremiumCountryUSADevicePC, Samsung Galaxy S9Operating SystemAndroid Pie, Windows 10 My Question or IssueIn late December, Spotify connect stopped working between my desktop and phone; I would have the program open in both devices but Spotify conn...

Casual Listener

  Plan Premium Country USA Device PC, Samsung Galaxy S9 Operating System Android Pie, Windows 10   My Question or Issue In late December, Spotify connect stopped working between ...

OneByBoo

Roadie

895 Views

1 replies

0 likes

Troubleshooting
  • 895 Views
  • 1 replies
  • 0 likes

Why a few titles are not available (in grey) on PC and available on iPhone?

PlanPremiumCountryFranceDeviceiPhone 6S, PCOperating SystemiOS 12, Windows 10 My Question or IssueA few titles appear in grey (not available) on Spotify on PC (impossible to listen them). And those titles appear correctly on Spotify app on iPhone and...

Visitor

Plan Premium Country France Device iPhone 6S, PC Operating System iOS 12, Windows 10   My Question or Issue A few titles appear in grey (not available) on Spotify on PC (impossible to ...

531 Views

0 replies

0 likes

sonos spotify
Troubleshooting
Windows
  • 531 Views
  • 0 replies
  • 0 likes

Spotify won't display any songs

PlanPremiumCountryUnited States DevicePC, Dell XPS8920Operating SystemWindows 10 My Question or IssueHello Spotify Community,I just upgraded to premium legitamentally, and logged onto my spotify application, although everytime I do so, I am recieving...

Newbie

Plan Premium Country United States  Device PC, Dell XPS8920 Operating System Windows 10   My Question or Issue Hello Spotify Community, I just upgraded to premium legitamentall...

509 Views

0 replies

0 likes

Desktop
Premium
Troubleshooting
  • 509 Views
  • 0 replies
  • 0 likes

Songs adding them selfs to a certain playlist

PlanPremium FamilyCountryUSA Device(Pixel XL, Webplayer, Destop)Operating System(Android Oreo and Windows 10) My Question or IssueSo for the past 3-4 months music I listen to from anywhere on spotify keeps adding its self to my Twitch playlist. This ...

Casual Listener

Plan Premium Family Country USA   Device (Pixel XL, Webplayer, Destop) Operating System (Android Oreo and Windows 10)   My Question or Issue So for the past 3-4 months music...

563 Views

0 replies

0 likes

playlists changed
Troubleshooting
  • 563 Views
  • 0 replies
  • 0 likes