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Happy Values Week! Today we celebrate *Support* in the Spotify Stars Program!

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Topics with Label: Help

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Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 92198 Views
  • 81 replies
  • 27 likes
  • 92198 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 102766 Views
  • 291 replies
  • 22 likes
  • 102766 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7464 Views
  • 1 replies
  • 6 likes
  • 7464 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147967 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147967 Views
  • 0 replies
  • 26 likes

Removing Devices from 'Connect to a Device' list.

PlanPremium FamilyCountryCanada Device & Operating SystemHP Laptop running Windows 10 My Question or IssueI want to remove some devices that are from a customers house that I was at MONTHS ago. He had a speaker in his baby's room that showed up on my...

Spotify.PNG
  • Casual Listener
  • Plan Premium Family Country Canada   Device & Operating System HP Laptop running Windows 10   My Question or Issue I want to remove some devices that are from a customers ...
  • user-removed
  • Not applicable
  • 6525 Views
  • 6 replies
  • 1 likes
  • device
    Help
    remove
  • 6525 Views
  • 6 replies
  • 1 likes

Superuser Contribution How Do I Turn Offline Mode Off?

PlanFree/PremiumCountryEnglandDeviceSony Xperia 1 II and PCOperating SystemAndroid, Windows 10 My Question or IssueI have hit a problem where Spotify says I must turn off offline mode before playing a song. However I can't find where to turn it off, ...

  • Casual Listener
  • ...ffline mode before playing a song. However I can't find where to turn it off, I have googled it and none of the answers so far have helped. I have tried logging out and back in but still nothing... help...
  • Jonn254
  • Visitor
  • 43853 Views
  • 20 replies
  • 1 likes
  • Help
    offline mode
    problem
  • 43853 Views
  • 20 replies
  • 1 likes

Solved!!Superuser Contribution nothing is loading

PlanFreeCountryUSDevicePCOperating Systemwindows 11 My Question or IssueOne day, my spotify started to show as blank/nothing would load. I've tried a whole lot of stuff, like disabling hardware acceleration and deleting my "hosts" file in system32, a...

  • Newbie
  • Plan Free Country US Device PC Operating System windows 11   My Question or Issue One day, my spotify started to show as blank/nothing would load. I've tried a whole lot of stuff, like...
  • Yordan
  • Moderator
  • 965 Views
  • 1 replies
  • 1 likes
  • Help
    PC
  • 965 Views
  • 1 replies
  • 1 likes

Random Pausing of Songs While in a game.

PlanPremiumCountryUnited KingdomDeviceWindows PCOperating SystemWindows 10My Question or IssueSo recently my Spotify has started to pause songs randomly while I am playing games, however while I am outside of the game it seems perfectly fine. It's on...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Windows PC Operating System Windows 10 My Question or Issue So recently my Spotify has started to pause songs randomly while I am playing games...
  • HaydenJude
  • Newbie
  • 772 Views
  • 1 replies
  • 0 likes
  • bug
    Help
    pausing
    songs
  • 772 Views
  • 1 replies
  • 0 likes

Issue with Spotify and Mouse Scroll Wheel

Plan: PremiumCountry: USAOperating System: Windows 10 Home, 64-bit My Question or Issue: Starting today (7/1/2021), when using the scroll wheel on my mouse, instead of it either scrolling a page up/down or - in my weather app - it zooms the radar map...

  • Regular
  • ...potlight thing, and then I shut it all down).  Chrome is my primary browser, and really, my only one. Please help??
  • NicoC7
  • Newbie
  • 1931 Views
  • 1 replies
  • 1 likes
  • Help
    mouse
    overlay
    override
    scroll wheel
    settings
  • 1931 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Firewall blocking spotify Error Code auth:16

PlanPremiumCountryGermanyDeviceWindows 10 pc, AMD Build (Ryzen 5 5600x, Radeon 580)Operating SystemWindows 10 My Question or IssueI recently realised that I couldn't use the desktop app of Spotify anymore. Nothing was loading properly. I tried to rei...

franzderpalme_0-1645638265008.png
  • Casual Listener
  • ...nabled and I haven't changed anything recently. I tried to change my Spotify-Proxy-Configuration to automatic and no proxy but neither of those helped either. 
  • Travellur
  • Regular
  • 14685 Views
  • 7 replies
  • 0 likes
  • Help
  • 14685 Views
  • 7 replies
  • 0 likes

new user interface

spotify version :1.2.8.923.g4f94bf0dPlanFreeCountryEnglandDeviceAcer laptopOperating Systemwindows 10 My Question or Issuehow do i disabled the new ui its really ugly and hard to use because of how much stuff there is and i cant find anything man

  • Newbie
  • spotify version : 1.2.8.923.g4f94bf0d Plan Free Country England Device Acer laptop Operating System windows 10   My Question or Issue how do i disabled the new ui its really ugly and...
  • LightningStrike
  • Casual Listener
  • 982 Views
  • 2 replies
  • 1 likes
  • Help
    new UI
    Spotify for Windows 1.2.8.923.g4f94bf0d
  • 982 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Home Page is stuck

PlanPremiumDeviceiPhone 7Operating SystemWindows 10,My Question or IssueSo I have had this now for about 2 weeks and I am sick of it my Spotify home page is stuck those 3 sections (Good Morning, Discover, More of what you like)have been the same and ...

  • Newbie
  • Plan Premium Device iPhone 7 Operating System Windows 10, My Question or Issue So I have had this now for about 2 weeks and I am sick of it my Spotify home page is stuck those 3 sections (Good...
  • katelynicole
  • Casual Listener
  • 741 Views
  • 3 replies
  • 1 likes
  • Help
    homepage stuck
  • 741 Views
  • 3 replies
  • 1 likes

Superuser Contribution No more "sort by durration/length"?

Plan PremiumCountry USADevice iPhone/PCOperating System Windows 10 My Question or IssueIt seems I can no longer click the clock to filter songs by length/durration. Is this a bug or was the feature removed? If it was removed, then WHY?

  • Visitor
  •   Plan Premium Country USA Device iPhone/PC Operating System Windows 10   My Question or Issue It seems I can no longer click the clock to filter songs by length/durra...
  • Alex
  • Spotify Legend
  • 10332 Views
  • 15 replies
  • 7 likes
  • Help
  • 10332 Views
  • 15 replies
  • 7 likes

Solved!!Superuser Contribution Reverse order playlist filter no longer available?

PlanPremiumCountryUKDeviceASUS Zenbook (laptop)Operating SystemWindows My Question or IssueNow the Spotify desktop app has changed to 'Spotify Premium' I cannot seem to order my playlist from newest song to oldest? When I select 'date added' as an or...

  • Regular
  • ...sually do).   Hope this makes sense, thanks in advance for any help!
  • Alex
  • Spotify Legend
  • 6059 Views
  • 28 replies
  • 4 likes
  • Help
  • 6059 Views
  • 28 replies
  • 4 likes

Superuser Contribution Starting in offlinemode

PlanPremiumCountryGermany DeviceWindows DesktopOperating SystemWindows 10 ver.: 2004 (build 19041.804) My Question or Issue Spotify doesn't find a connection on startup. All other services work fine. It neither loads playlists nor songs. I can change...

  • Casual Listener
  • ...potify.com. Oh, webplayer works without problems so far!   I read several threads from users who had the same or similar issues. Sadly none of them helped me so far.   What i tried so f...
  • Novy
  • Moderator
  • 1353 Views
  • 6 replies
  • 1 likes
  • bug
    Help
  • 1353 Views
  • 6 replies
  • 1 likes

Superuser Contribution Where are the language files located?

Hey guys! So recently, Spotify started to use the annoying gender *. I want to edit my language files to get rid of it, but I do not know how. Can anyone direct me to the appropriate directory to fix this? I found some language files in %APPDATA% but...

  • Regular
  • Hey guys!   So recently, Spotify started to use the annoying gender *.    I want to edit my language files to get rid of it, but I do not know how.   Can anyone direct me to...
  • CarlosE
  • Moderator
  • 561 Views
  • 3 replies
  • 1 likes
  • Gender
    Help
    Windows
  • 561 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Wont Play Music (Win 10 PC HELP!)

PlanFreeCountryUSADeviceHP DesktopOperating SystemWindows 10 My Question or IssueSo I just came off my Premium plan and after that music just stopped playing for me I turned off hardware acceleration, and uninstalled and reinstalled Spotify and logge...

  • Visitor
  • ...nd the little icon doesn't even show up after a while it just stops and nothing happens pls help.  
  • Ver
  • Spotify Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Help
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Help] some local files are only found when moving them

DeviceDesktop PCOperating SystemWindows 10 My Question or IssueHi, i've discovered following: 3 of my local music files which previously where found by the spotify desktop app just fine suddenly are only found by the app when i move them to a differe...

  • Regular
  • ...hem without a problem. I've already tried reinstalling Spotify but that didn't solve it.   I hope somebody can help me  
  • Mihail
  • Spotify Legend
  • 1195 Views
  • 9 replies
  • 1 likes
  • Help
    local files
  • 1195 Views
  • 9 replies
  • 1 likes

Solved!! Local Files Missing/Unable to be Found

I've been having a strange issue where certain MP3 files are refusing to be detected by Spotify. Even while still in a folder with other files that are currently being detected, they are considered missing whenever Spotify is re-opened. It's almost l...

  • Music Fan
  • I've been having a strange issue where certain MP3 files are refusing to be detected by Spotify. Even while still in a folder with other files that are currently being detected, they are considered m...
  • Gulsvart
  • Music Fan
  • 680 Views
  • 2 replies
  • 1 likes
  • Help
    local files
  • 680 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't play certain songs.

With the new update spotify won't play certain songs. Specifically it won't play songs that i didn't download. Sometimes it plays certain songs that i haven't and then stops halfway trough. When i click play, nothing happens. Sometimes i can see the ...

  • Newbie
  • With the new update spotify won't play certain songs. Specifically it won't play songs that i didn't download. Sometimes it plays certain songs that i haven't and then stops halfway trough. When i cl...
  • Mario
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • Help
    no audio
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop Spotify library has no music

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI recently was having issues with desktop Spotify for PC where no song would play for more than 3 seconds before saying it could not play the current song. ...

  • Newbie
  •   Plan Premium Country United States Device Desktop PC Operating System Windows 10   My Question or Issue I recently was having issues with desktop Spotify for PC where no song w...
  • Elena
  • Moderator
  • 411 Views
  • 1 replies
  • 0 likes
  • Desktop
    Help
    Windows
  • 411 Views
  • 1 replies
  • 0 likes

I only have sound in the left ear!?

PlanFree/PremiumCountryNorway DeviceDesktopOperating SystemWindows 10 My Question or Issue Every time i open spotify i get the error "spotfiy cant play this right now. If you have the file on your computer you can import it". To get spotify to play i...

  • Newbie
  • Plan Free/Premium Country Norway   Device Desktop Operating System Windows 10   My Question or Issue   Every time i open spotify i get the error "spotfiy cant play this rig...
  • Joel-M
  • Composer
  • 2713 Views
  • 1 replies
  • 0 likes
  • Help
    left
    mono
    output
  • 2713 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I remove unwanted greyed out songs in favorite songs list?

PlanPremiumCountryGermany DeviceWindows 10 Computer 64bitOperating SystemWindows 10 My Question or IssueHello,as you can see because of the screenshot, I can not remove any greyed out songs in my favorite songs list. These songs are added to the list...

  • Visitor
  • Plan Premium Country Germany   Device Windows 10 Computer 64bit Operating System Windows 10   My Question or Issue Hello, as you can see because of the screenshot, I can not rem...
  • user-removed
  • Not applicable
  • 1750 Views
  • 4 replies
  • 0 likes
  • Desktop
    Help
    Windows
  • 1750 Views
  • 4 replies
  • 0 likes

Unable to download playlists (Waiting for connection...)

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueI am unable to download any music on my Windows 10 device. Whenever I try to do it, it just says "Waiting for connection..." and nothing happens. I've performed a clean re-install...

  • Casual Listener
  • ...or connection..." and nothing happens. I've performed a clean re-installation, I've disabled my anti-virus and firewall but nothing helped. I have no issues with downloading music on my Android d...
  • gryfon1997
  • Casual Listener
  • 582 Views
  • 2 replies
  • 0 likes
  • Desktop
    Help
  • 582 Views
  • 2 replies
  • 0 likes