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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!!Superuser Contribution Firewall blocking spotify Error Code auth:16

PlanPremiumCountryGermanyDeviceWindows 10 pc, AMD Build (Ryzen 5 5600x, Radeon 580)Operating SystemWindows 10 My Question or IssueI recently realised that I couldn't use the desktop app of Spotify anymore. Nothing was loading properly. I tried to rei...

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  • Casual Listener
  • ...nabled and I haven't changed anything recently. I tried to change my Spotify-Proxy-Configuration to automatic and no proxy but neither of those helped either. 
  • Kiril
  • Moderator
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  • Help
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Superuser Contribution Friends Feed not displaying? Facebook error?

For context: I'm currently on Windows 10 Home, Version 21H1.I have tried uninstalling, restarting my computer, then reinstalling to latest version.Facebook Data is turned off.I have tried the View - Friend Activity toggle and made sure it is checked....

FRIENDS ON SPOTIFY.png
  • Newbie
  • For context:   I'm currently on Windows 10 Home, Version 21H1. I have tried uninstalling, restarting my computer, then reinstalling to latest version. Facebook Data is turned off. I have t...
  • Eni
  • Moderator
  • 355 Views
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  • Community
    Error
    Facebook
    Friends
    Friends Activity
    friends feed
    Help
    Social
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Superuser Contribution How Do I Turn Offline Mode Off?

PlanFree/PremiumCountryEnglandDeviceSony Xperia 1 II and PCOperating SystemAndroid, Windows 10 My Question or IssueI have hit a problem where Spotify says I must turn off offline mode before playing a song. However I can't find where to turn it off, ...

  • Casual Listener
  • ...ffline mode before playing a song. However I can't find where to turn it off, I have googled it and none of the answers so far have helped. I have tried logging out and back in but still nothing... help...
  • OscarDC
  • Moderator
  • 2030 Views
  • 9 replies
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  • Help
    offline mode
    problem
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Issue with Spotify and Mouse Scroll Wheel

Plan: PremiumCountry: USAOperating System: Windows 10 Home, 64-bit My Question or Issue: Starting today (7/1/2021), when using the scroll wheel on my mouse, instead of it either scrolling a page up/down or - in my weather app - it zooms the radar map...

  • Casual Listener
  • ...potlight thing, and then I shut it all down).  Chrome is my primary browser, and really, my only one. Please help??
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  • Help
    mouse
    overlay
    override
    scroll wheel
    settings
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Solved!!Superuser Contribution Reverse order playlist filter no longer available?

PlanPremiumCountryUKDeviceASUS Zenbook (laptop)Operating SystemWindows My Question or IssueNow the Spotify desktop app has changed to 'Spotify Premium' I cannot seem to order my playlist from newest song to oldest? When I select 'date added' as an or...

  • Regular
  • ...sually do).   Hope this makes sense, thanks in advance for any help!
  • Alex
  • Moderator
  • 2439 Views
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  • Help
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Superuser Contribution Starting in offlinemode

PlanPremiumCountryGermany DeviceWindows DesktopOperating SystemWindows 10 ver.: 2004 (build 19041.804) My Question or Issue Spotify doesn't find a connection on startup. All other services work fine. It neither loads playlists nor songs. I can change...

  • Casual Listener
  • ...potify.com. Oh, webplayer works without problems so far!   I read several threads from users who had the same or similar issues. Sadly none of them helped me so far.   What i tried so f...
  • Novy
  • Moderator
  • 383 Views
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  • bug
    Help
    offline
  • 383 Views
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Superuser Contribution Where are the language files located?

Hey guys! So recently, Spotify started to use the annoying gender *. I want to edit my language files to get rid of it, but I do not know how. Can anyone direct me to the appropriate directory to fix this? I found some language files in %APPDATA% but...

  • Regular
  • Hey guys!   So recently, Spotify started to use the annoying gender *.    I want to edit my language files to get rid of it, but I do not know how.   Can anyone direct me to...
  • CarlosE
  • Moderator
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  • Gender
    Help
    issue
    Windows
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Superuser Contribution Spotify Wont Play Music (Win 10 PC HELP!)

PlanFreeCountryUSADeviceHP DesktopOperating SystemWindows 10 My Question or IssueSo I just came off my Premium plan and after that music just stopped playing for me I turned off hardware acceleration, and uninstalled and reinstalled Spotify and logge...

  • Visitor
  • ...nd the little icon doesn't even show up after a while it just stops and nothing happens pls help.  
  • Ver
  • Moderator
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  • Help
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Solved!! Local Files Missing/Unable to be Found

I've been having a strange issue where certain MP3 files are refusing to be detected by Spotify. Even while still in a folder with other files that are currently being detected, they are considered missing whenever Spotify is re-opened. It's almost l...

  • Regular
  • I've been having a strange issue where certain MP3 files are refusing to be detected by Spotify. Even while still in a folder with other files that are currently being detected, they are considered m...
  • Gulsvart
  • Regular
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  • Help
    local files
    missing
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Superuser Contribution [Help] some local files are only found when moving them

DeviceDesktop PCOperating SystemWindows 10 My Question or IssueHi, i've discovered following: 3 of my local music files which previously where found by the spotify desktop app just fine suddenly are only found by the app when i move them to a differe...

  • Regular
  • ...hem without a problem. I've already tried reinstalling Spotify but that didn't solve it.   I hope somebody can help me  
  • Mihail
  • Spotify Legend
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  • Help
    local files
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Superuser Contribution Can't play certain songs.

With the new update spotify won't play certain songs. Specifically it won't play songs that i didn't download. Sometimes it plays certain songs that i haven't and then stops halfway trough. When i click play, nothing happens. Sometimes i can see the ...

  • Newbie
  • With the new update spotify won't play certain songs. Specifically it won't play songs that i didn't download. Sometimes it plays certain songs that i haven't and then stops halfway trough. When i cl...
  • Mario
  • Moderator
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  • Help
    HELP !!!
    no audio
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Superuser Contribution Desktop Spotify library has no music

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI recently was having issues with desktop Spotify for PC where no song would play for more than 3 seconds before saying it could not play the current song. ...

  • Visitor
  •   Plan Premium Country United States Device Desktop PC Operating System Windows 10   My Question or Issue I recently was having issues with desktop Spotify for PC where no song w...
  • Elena
  • Moderator
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  • Desktop
    Help
    Windows
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I only have sound in the left ear!?

PlanFree/PremiumCountryNorway DeviceDesktopOperating SystemWindows 10 My Question or Issue Every time i open spotify i get the error "spotfiy cant play this right now. If you have the file on your computer you can import it". To get spotify to play i...

  • Newbie
  • Plan Free/Premium Country Norway   Device Desktop Operating System Windows 10   My Question or Issue   Every time i open spotify i get the error "spotfiy cant play this rig...
  • Joel-M
  • Composer
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  • Help
    left
    mono
    output
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Solved!!Superuser Contribution How can I remove unwanted greyed out songs in favorite songs list?

PlanPremiumCountryGermany DeviceWindows 10 Computer 64bitOperating SystemWindows 10 My Question or IssueHello,as you can see because of the screenshot, I can not remove any greyed out songs in my favorite songs list. These songs are added to the list...

  • Not applicable
  • Plan Premium Country Germany   Device Windows 10 Computer 64bit Operating System Windows 10   My Question or Issue Hello, as you can see because of the screenshot, I can not rem...
  • user-removed
  • Not applicable
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  • Desktop
    Help
    library
    Windows
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Unable to download playlists (Waiting for connection...)

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueI am unable to download any music on my Windows 10 device. Whenever I try to do it, it just says "Waiting for connection..." and nothing happens. I've performed a clean re-install...

  • Casual Listener
  • ...or connection..." and nothing happens. I've performed a clean re-installation, I've disabled my anti-virus and firewall but nothing helped. I have no issues with downloading music on my Android d...
  • gryfon1997
  • Casual Listener
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  • Desktop
    Download
    Help
    issue
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Solved!! I cannot change my album art.

I have checked youtube videos, reinstalled spotify and restarted my pc, still nothing. Does anyone else have this problem? 

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  • Casual Listener
  • I have checked youtube videos, reinstalled spotify and restarted my pc, still nothing. Does anyone else have this problem?  
  • EthanS1
  • Community Legend
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  • album art
    Help
    troubleshoot
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Profile Picture Won't Change

PlanFreeCountry DeviceLaptopOperating SystemWindows 10 My Question or IssueSo a couple of weeks ago, I went to change my profile pic. On my profile it changed, but in the top right hand corner, it displayed my old profile pic. When I closed down the ...

  • Visitor
  • Plan Free Country   Device Laptop Operating System Windows 10   My Question or Issue So a couple of weeks ago, I went to change my profile pic. On my profile it changed, but in th...
  • ParentalControl
  • Composer
  • 615 Views
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  • Help
    Profile Pic
    Windows
  • 615 Views
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When I upload a photo it rotates 90 degrees.

PlanPremiumCountryCA DeviceiPhone 10Operating SystemWindows 10 My Question or IssueHello, when i try to upload a profile picture/library picture the image rotates 90 degrees counter clockwise. Tried reinstalling and rotating the image, none of this h...

  • Casual Listener
  • ...egrees counter clockwise. Tried reinstalling and rotating the image, none of this has solved my issue.  Help 😞  
  • OneByBoo
  • Community Legend
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  • Help
    Me
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Removing Devices from 'Connect to a Device' list.

PlanPremium FamilyCountryCanada Device & Operating SystemHP Laptop running Windows 10 My Question or IssueI want to remove some devices that are from a customers house that I was at MONTHS ago. He had a speaker in his baby's room that showed up on my...

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  • Casual Listener
  • Plan Premium Family Country Canada   Device & Operating System HP Laptop running Windows 10   My Question or Issue I want to remove some devices that are from a customers ...
  • fkurevija
  • Casual Listener
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  • device
    Help
    remove
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Stop Win10 and Tesla from synching with each other

I am a new user, Premium Plan, in the United StatesTwo devices - a Win10 desktop in my office, and a Tesla. I have an "Office" playlist and some "Car" playlists. If I listen in my car, when I go to my office, I have to change playlists (Because it au...

  • Visitor
  • I am a new user, Premium Plan, in the United States Two devices - a Win10 desktop in my office, and a Tesla.   I have an "Office" playlist and some "Car" playlists.  If I listen in my ca...
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  • Help
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