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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: unplayable

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49335 Views
  • 77 replies
  • 27 likes
  • 49335 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75265 Views
  • 271 replies
  • 21 likes
  • 75265 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5279 Views
  • 1 replies
  • 6 likes
  • 5279 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145417 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145417 Views
  • 0 replies
  • 26 likes

Superuser Contribution Podcasts unplayable

PlanPremiumCountryUSADeviceDell laptopOperating SystemWindows 10 My Question or Issuepodcasts are unplayable. this problem has occurred in the past but is marked as resolved (which it currently is not) I am unable to play podcasts on mobile and deskt...

  • Casual Listener
  • Plan Premium Country USA Device Dell laptop Operating System Windows 10   My Question or Issue podcasts are unplayable. this problem has occurred in the past but is marked as r...
  • Maria
  • Moderator
  • 418 Views
  • 5 replies
  • 0 likes
  • not playing
    Podcasts
    unplayable
  • 418 Views
  • 5 replies
  • 0 likes

Local Files no Longer Syncing With Unplayable Albums on Spotify

PlanPremiumCountryUSADeviceHP Omen Gaming PCOperating SystemWindows 10 My Question or IssueRecently, I began to notice that none of my local files that I have on my computer are playable in my playlists (I included a screenshot of what I am seeing). ...

  • Casual Listener
  • ...ver 50 songs across 3 of my public playlists. Also as a public playlist owner, it also impacts my 500+ playlist followers if they did the same thing as me and get their own files. I want to stay w...
  • 618 Views
  • 0 replies
  • 2 likes
  • greyed out
    local files
    unplayable
  • 618 Views
  • 0 replies
  • 2 likes