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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136968 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136968 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53210 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53210 Views
  • 0 replies
  • 33 likes

Google Cast Speakers Missing in Desktop App's Device List

DeviceDesktop PCOperating SystemWindows 11My Question or IssueIn the "connect to a device" list, the (android) mobile app will show a google home speaker group along with the individual speakers it comprises. (So that you can play on e.g., either "Be...

  • Newbie
  • Device Desktop PC Operating System Windows 11 My Question or Issue In the "connect to a device" list, the (android) mobile app will show a google home speaker group along with the individual spe...
  • 80 Views
  • 0 replies
  • 0 likes
  • Desktop
    desktop app
    device list
    devices list
    devices missing
    google cast
    Google Home
    group
    Groups
    missing
    Nest
    not showing
    select another device
    Speaker group
    speaker groups
  • 80 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Win10] Desktop App crashing when uploading image to playlist

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueAs of 10/03/22 I'm completely up to date on updates for Windows 10 and Spotify desktop app. Every time I try to upload an image to my playlist cover image, the whole app cras...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue As of 10/03/22 I'm completely up to date on updates for Windows 10 and Spotify desktop app. Every ...
  • Alex
  • Moderator
  • 312 Views
  • 8 replies
  • 2 likes
  • Desktop
    Desktop (Windows)
    desktop app
    Desktop Windows 10
    Playlist Photo
    Win10
    Windows 10
  • 312 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution [Desktop] Playlist images disappear randomly when in folders

DeviceWindows 11 PC app (but the same is for windows 10 PC and Linux too) with tons of playlists (I have >2500) and the Desktop app from the Windows Store. IssueWhen using the Desktop app playlist covers just disappear randomly (this does not happen ...

Screenshot 2021-11-13 184817.png
  • Music Fan
  • Device Windows 11 PC app (but the same is for windows 10 PC and Linux too) with tons of playlists (I have >2500) and the Desktop app from the Windows Store.   Issue When using the Desktop...
  • CarlosE
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • desktop app
    folders
    Playlists
    Windows
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not auto playing similar songs when music ends.

Usually when after the last song in a playlist is done playing it will autoplay similar songs. Well its not doing that it automatically go's back to the first song in the playlist and stops playing altogether. Also when i try and change where my offl...

  • Visitor
  • Usually when after the last song in a playlist is done playing it will autoplay similar songs. Well its not doing that it automatically go's back to the first song in the playlist and stops playing a...
  • Elena
  • Moderator
  • 25944 Views
  • 9 replies
  • 9 likes
  • bugged
    Desktop
    desktop app
    Spotify App
  • 25944 Views
  • 9 replies
  • 9 likes

Superuser Contribution Inconsistency with rounded icons

PlanPremium (Family)CountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueThe icons for Liked Songs and Create Playlist are not rounded, while the Your Episodes icon is rounded.

MewMewMew_0-1623666326315.png
  • Casual Listener
  • Plan Premium (Family) Country USA Device Desktop Operating System Windows 10   My Question or Issue The icons for Liked Songs and Create Playlist are not rounded, while the Your Episod...
  • Alex
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • desktop app
    Windows 10
  • 247 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't play current song on desktop app and webplayer

PlanPremiumCountryukDeviceDesktop pcOperating SystemWindows 10 My Question or IssueNo idea why the previous time posting this is got marked as fixed Link , its not its now worse.Music will play for anywhere from 5 seconds to 20 or not at all and just...

  • Regular
  • Plan Premium Country uk Device Desktop pc Operating System Windows 10   My Question or Issue No idea why the previous time posting this is got marked as fixed Link , its not its n...
  • danth45
  • Regular
  • 817 Views
  • 11 replies
  • 1 likes
  • can't play current song
    desktop app
    Error
    WebPlayer
  • 817 Views
  • 11 replies
  • 1 likes

Superuser Contribution Scrolling throught misfits podcast make the titles dissapear

PlanPremiumCountryCanadaDeviceComputerOperating SystemWindows 10 My Question or IssueTitle dissapear when scrolling too far

Capture.1PNG.PNG Capture2.PNG Capture3.PNG
  • Casual Listener
  • Plan Premium Country Canada Device Computer Operating System Windows 10   My Question or Issue Title dissapear when scrolling too far
  • Novy
  • Moderator
  • 351 Views
  • 5 replies
  • 0 likes
  • desktop app
  • 351 Views
  • 5 replies
  • 0 likes

Superuser Contribution Using desktop app but it changes to web player even with no tabs open

DeviceSurface BookOperating SystemWindows 10,etc. My Question or IssueI start a playlist in the desktop app, but after a short period it stops playing there, and tells me it's playing in the web app instead even though it is not open or available. It...

  • Newbie
  •   Device Surface Book Operating System Windows 10,etc.   My Question or Issue I start a playlist in the desktop app, but after a short period it stops playing there, and tells me it'...
  • CarlosE
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • desktop app
    web app
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crashing when logged in, multiple accounts, multiple devices windows 10 and andriod.

Hi all, Web spotify works. one of my andriod devices still logs into the spotify app. however it doesn't on a laptop, a desktop pc and it had the same type of problem on a tablet once, but that resolved its self spontaneously after 2 tries. PlanPremi...

  • Visitor
  • Hi all,  Web spotify works. one of my andriod devices still logs into the spotify app.  however it doesn't on a laptop, a desktop pc and it had the same type of problem on a tablet once, ...
  • Alex
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • Crash
    desktop app
    login crash
    multiple accounts
    multiple devices
    online crash
    tried everything
    Windows 10
  • 394 Views
  • 1 replies
  • 0 likes

PC Windows Desktop is Glitchy

I'm on Premium and have the desktop app on my PC using Windows 10.The desktop app feels particularly glitchy for podcasts.1) When I hit pause, the audio/video continues to play for 5-10 seconds. Similarly when I hit play, it can take 5-10 seconds to ...

  • Visitor
  • I'm on Premium and have the desktop app on my PC using Windows 10. The desktop app feels particularly glitchy for podcasts. 1)  When I hit pause, the audio/video continues to play for 5-10 s...
  • 219 Views
  • 0 replies
  • 0 likes
  • desktop app
    Glitch
    podcast
  • 219 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app for W10 out of service

PlanPremiumCountrySpainDeviceASUS F550L core i7, 8GB RAMOperating Systemwindows 10 version 1903 x64 My Question or IssueThe App does not start! I cannot use it!

  • Casual Listener
  • Plan Premium Country Spain Device ASUS F550L core i7, 8GB RAM Operating System windows 10 version 1903 x64   My Question or Issue The App does not start! I cannot use it!
  • Alex
  • Moderator
  • 472 Views
  • 3 replies
  • 1 likes
  • desktop app
  • 472 Views
  • 3 replies
  • 1 likes

Bug - When no sound device is connect app hogs bandwitdth

PlanPremiumCountryUSDeviceDesktop/LaptopOperating SystemWindows 10 My Question or IssueWhen there is no sound device connected or enabled via Windows, Spotify app will cycle through songs as fast as it can load them burning through data. Scenario, li...

  • Visitor
  •   Plan Premium Country US Device Desktop/Laptop Operating System Windows 10   My Question or Issue When there is no sound device connected or enabled via Windows, Spotify app...
  • 489 Views
  • 0 replies
  • 0 likes
  • bug
    desktop app
  • 489 Views
  • 0 replies
  • 0 likes

Solved!! Windows 10 Desktop App Not Working

Plan: PremiumCountry: US Device: Dell XPS 9560 Operating System: Windows 10 My Question or Issue:My Spotify Windows 10 Desktop app will not play any music. It either displays an error message saying that "Spotify can't play this right now. If you hav...

  • Newbie
  • Plan: Premium Country: US   Device: Dell XPS 9560  Operating System: Windows 10   My Question or Issue: My Spotify Windows 10 Desktop app will not play any music. It e...
  • OneByBoo
  • Community Legend
  • 4971 Views
  • 1 replies
  • 0 likes
  • desktop app
  • 4971 Views
  • 1 replies
  • 0 likes

Podcasts category disappeared from My Lybrary Tab

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 My Question or Issue Since the last update of the Spotify Desktop App, v1.0.94.262.g3d5c231c, the podcast category has disappeared from the "Your Lybrary" tab. Please fix this.

  • Regular
  • Plan Premium Country Portugal Device Laptop Operating System Windows 10   My Question or Issue  Since the last update of the Spotify Desktop App, v1.0.94.262.g3d5c231c, the podcas...
  • Discoxjunkie
  • Casual Listener
  • 2000 Views
  • 13 replies
  • 12 likes
  • desktop app
    Podcasts
  • 2000 Views
  • 13 replies
  • 12 likes

Solved!! Music does not play on Windows 10 desktop app

PlanPremiumCountrythe NetherlandsDeviceLenovo IdeaPad 710SOperating SystemWindows 10 My Question or IssueMusic does not play on the windows app. I can listen to it on the web player and my android app on my phone, but not on the desktop app for Windo...

  • Casual Listener
  • Plan Premium Country the Netherlands Device Lenovo IdeaPad 710S Operating System Windows 10   My Question or Issue Music does not play on the windows app. I can listen to it on th...
  • agnee
  • Casual Listener
  • 3966 Views
  • 2 replies
  • 0 likes
  • desktop app
    music doesn't play
    Windows 10
  • 3966 Views
  • 2 replies
  • 0 likes

small Desktop Notification / Overlay what song is played & change song

I changed to spotify a while ago and a few days ago I startet using the desktop app for windows as wellI am used to multitask a lot so I have various tabs and apps open at the same time and switch between those permanentlyand simultaneously listen to...

  • Newbie
  • I changed to spotify a while ago and a few days ago I startet using the desktop app for windows as well I am used to multitask a lot so I have various tabs and apps open at the same time and switch ...
  • 1229 Views
  • 0 replies
  • 6 likes
  • deskop
    desktop app
    Desktop notification
    notifcation
    overlay
    played song
    skip songs
  • 1229 Views
  • 0 replies
  • 6 likes

"This song is not available. If you have the file on your computer you can import it."

I'm a Premium user, and in the desktop app, this is the message I receive when I try to play any song; regardless of whether it is in my Library.I can play anything I want through Alexa, or on my Android phone.This began two days ago...what's going o...

  • Newbie
  • I'm a Premium user, and in the desktop app, this is the message I receive when I try to play any song; regardless of whether it is in my Library. I can play anything I want through Alexa, or on my A...
  • krigon
  • Casual Listener
  • 560 Views
  • 4 replies
  • 0 likes
  • desktop app
    Song not available
    Windows 10
  • 560 Views
  • 4 replies
  • 0 likes