Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My Question or Issue
I've been having some issues with the Desktop app and the Web player. None of them let me play my liked songs. The only way I can listen to music is by clicking on my playlist, radios, etc (but just on the Web Player, the Desktop app does not work at all for me :c). It has been more than two months with this issue. I've already uninstall/reinstall the app, I've changed my username, I've double checked my passwords and email, and still I cannot play my liked songs. On the phone app, I do not have any problem.
This issue is even worse on the Desktop app, due to the fact that it does not recognizes my user. Every time that I open the app, it has my former username and it says that I do not have any playlist nor liked songs. The app is up to date, and I already have done everything I stated above.
I've looked through the community posts and threads, but none of them seem to be related to a problem like this. I really really need your assistance in this matter as I really enjoy listening to music, even more on Spotify.
Thank you in advance 😄
Solved! Go to Solution.
Thanks for the reply and letting us know what additional troubleshooting you've done.
Since the Desktop app is still displaying an old username it's very likely that there is a corrupted file related to an older Spotify installation on your PC.
You can try going into Windows Safe Mode and uninstalling the Spotify app, following the clean reinstall procedure. Safe mode will allow you to remove some files which might not be visible or that can't be removed while you've started Windows in the regular way.
Let us know how you get on.