Issues with Desktop app on Windows 10

[borboletableue]

My Question or Issue

Hi, everyone

I've been having some issues with the Desktop app and the Web player. None of them let me play my liked songs. The only way I can listen to music is by clicking on my playlist, radios, etc (but just on the Web Player, the Desktop app does not work at all for me :c). It has been more than two months with this issue. I've already uninstall/reinstall the app, I've changed my username, I've double checked my passwords and email, and still I cannot play my liked songs. On the phone app, I do not have any problem.

This issue is even worse on the Desktop app, due to the fact that it does not recognizes my user. Every time that I open the app, it has my former username and it says that I do not have any playlist nor liked songs. The app is up to date, and I already have done everything I stated above. 

I've looked through the community posts and threads, but none of them seem to be related to a problem like this. I really really need your assistance in this matter as I really enjoy listening to music, even more on Spotify.

Thank you in advance 😄

Plan

Premium

Country

Peru

Device

Desktop computer 

Operating System

Windows 10

[Lyubka]

Hey @borboletableue,

Thank you for reaching out here in the Community.

This sounds a bit odd and we'll do our best to help you out here. This issue might be caused by the hosts files on your PC, since it's affecting both your Desktop app and the Spotify web player. 

We'd suggest going through the steps listed here and check if that changes anything.

On another note, the root cause for this behavior could also be VPN or private tunnel, since those re-route network traffic. We'd recommend turning off VPN if you're using one and test if the same happens. Make sure to whitelist traffic for Spotify too.

If you still experience this - let us know. We'll be happy to assist you further 🙂 

[borboletableue]

@Lyubka, thank you so much for responding.

I forgot to mention that I have tried to do this. I've seen it in a youtube video, but I could not find any entry with the ones they listed. I'll attach the picture. Also, I added a pic of the Desktop app to show you that I still have this problem :c

On the other hand, I've never used a VPN, so I think it might not be related with that. 

I hope we can find a way to fix it soon 🤞

[Alex · Accepted solution]

Hey @borboletableue,

Thanks for the reply and letting us know what additional troubleshooting you've done.

Since the Desktop app is still displaying an old username it's very likely that there is a corrupted file related to an older Spotify installation on your PC. 

You can try going into Windows Safe Mode and uninstalling the Spotify app, following the clean reinstall procedure. Safe mode will allow you to remove some files which might not be visible or that can't be removed while you've started Windows in the regular way. 

Let us know how you get on.

[borboletableue]

Hiiii @Alex,

Sorry it took some days to answer, but I'm happy to say that it worked. Now I can see my liked songs and playlists 🙉 I'm really happy about it.

I'd like to thank you and @Lyubka for your advice:) Thanks to both of you for caring and answering so quickly 💙