If Spotify is available in your location but you're having troubles getting the Web Player to load, here are some things that you can try:
- A different browser or an incognito/private window.
- Make sure that your browser is updated.
- Restart your router.
- Check a different network. If it loads on another connection, we recommend contacting the service provider of the original network for more information.
- Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
- You can also try cleaning up your hosts file.
To clean up your hosts file on Windows:
1. Open Notepad as an administrator (right-click - Open as Administrator)
2. Go to File - Open and navigate to
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like
Check for any entries with spotify or fastly in the address. Examples may look like:
(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Refresh the Web Player.
To clean up your hosts file on Mac:
- Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press Return.
- A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop.
- To open it, simply double-click and it will display the file’s contents in TextEdit.
- Check for any entries with "Spotify" in the address.
- If you do find any lines with "Spotify", just remove them.
- Save your changes and refresh the Web Player.
This Spotify Answer was submitted by @Sebasty.
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