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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135106 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135106 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51682 Views
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  • 32 likes
  • Windows
  • 51682 Views
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Duplicate warning missing in new UI when adding songs to a playlist

PlanPremium CountryGermany DevicePC Operating SystemWindows 10 My Question or IssueWhen adding songs to a playlist there used to be a helpful option to only add the songs that aren't already there. In the new update however the duplicate songs just g...

  • Casual Listener
  • Plan Premium   Country Germany   Device PC   Operating System Windows 10   My Question or Issue When adding songs to a playlist there used to be a helpful option to o...
  • greenyuyu
  • Casual Listener
  • 303 Views
  • 2 replies
  • 5 likes
  • 303 Views
  • 2 replies
  • 5 likes

Superuser Contribution Search history lost after the new desktop UI auto-update

PlanPremiumCountryHong Kong DeviceDesktop Operating SystemWindows 10 My Question or IssueAll my previous search history is lost after today's auto-update on desktop. Is there a way to recover them? I use the search history as a list for artist/ album...

  • Newbie
  •   Plan Premium Country Hong Kong  Device Desktop  Operating System Windows 10   My Question or Issue All my previous search history is lost after today's auto-update on...
  • Novy
  • Moderator
  • 353 Views
  • 1 replies
  • 3 likes
  • 353 Views
  • 1 replies
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Superuser Contribution Add to New Playlist not functional when music is not being played

PlanPremiumCountryCzech RepublicDevicePCOperating SystemWindows 10 My Question or IssueIf the player is not playing any music, function "Add to Playlist - New playlist" is not interactive. Repro steps:1) Stop player and Pick random album.2) Click Thr...

  • Casual Listener
  • Plan Premium Country Czech Republic Device PC Operating System Windows 10   My Question or Issue If the player is not playing any music, function "Add to Playlist - New playlist" is no...
  • Eni
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
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Superuser Contribution Update has ruined layout and made Spotify hard to use.

PlanPremiumCountryAUDeviceWindows PCOperating SystemWindows 10In artist view, new layout makes it impossible to view songs of artist without selecting a particular album.No list view available. Only tiles.Also still can not sort search results so no ...

  • Regular
  • Plan Premium Country AU Device Windows PC Operating System Windows 10 In artist view, new layout makes it impossible to view songs of artist without selecting a particular album. No list vie...
  • Eni
  • Moderator
  • 537 Views
  • 1 replies
  • 8 likes
  • 537 Views
  • 1 replies
  • 8 likes

Show All Tracks of an Artist

Hey folk,since the new update (Windows) - I cant access all the songs by simply scrolling down. I hope that this is .. just a bug, or something? Usually I would just click on an artist, it would lead me to its page and I could see the list of all son...

  • Casual Listener
  • Hey folk, since the new update (Windows) - I cant access all the songs by simply scrolling down. I hope that this is .. just a bug, or something? Usually I would just click on an artist, it would le...
  • Dee_Vagabond
  • Casual Listener
  • 646 Views
  • 4 replies
  • 8 likes
  • 646 Views
  • 4 replies
  • 8 likes

After the update, why have you removed the "Discovered in..." tab?

PlanPremiumCountrySpainDeviceComputerOperating SystemWindows 10 Those of us who work with playlists, it helped us a lot that in the profiles of the artists we have in our playlists, the tab "Discovered in X playlist" appeared. It was a very useful to...

  • Regular
  • Plan Premium Country Spain Device Computer Operating System Windows 10   Those of us who work with playlists, it helped us a lot that in the profiles of the artists we have in our playl...
  • redius
  • Regular
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
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Solved!!Superuser Contribution Song length mismatch

It's not really an important detail, but when I look at a song on my playlist, the song length is 1:13 but when I play the song, it says the song length is 1:12. I took a screenshot of the specific song just in case.

  • Regular
  • It's not really an important detail, but when I look at a song on my playlist, the song length is 1:13 but when I play the song, it says the song length is 1:12.      I took a s...
  • Novy
  • Moderator
  • 370 Views
  • 9 replies
  • 1 likes
  • 370 Views
  • 9 replies
  • 1 likes

Superuser Contribution MY spotify PC app is not updated to the latest UI

PlanFree/PremiumCountryINDONESIADevicePCOperating SystemWindows 10 My Question or IssueMy spotify is still on the old UI, I knew this from my brother's pc, he has the new UI version

  • Casual Listener
  • Plan Free/Premium Country INDONESIA Device PC Operating System Windows 10   My Question or Issue My spotify is still on the old UI, I knew this from my brother's pc, he has the new UI ...
  • rlzed
  • Regular
  • 269 Views
  • 4 replies
  • 0 likes
  • 269 Views
  • 4 replies
  • 0 likes

Superuser Contribution Desktop Updated - Media Buttnos not working anymore.

After the newest update the media buttons on the keyboard and mouse has stopped working when Spotify is not the main application.So I.E, I turn on spotify and put some music on, start a game, and while in the game I can't Play/Pause or Previous/Forwa...

  • Casual Listener
  • After the newest update the media buttons on the keyboard and mouse has stopped working when Spotify is not the main application. So I.E, I turn on spotify and put some music on, start a game, and...
  • Jeremy
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • buttons
    media
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Fix layout on large desktop displays

Hello Spotify Team, Thank you for the latest UI update. I'm using Spotify on a large (27") display in a separate "desktop" in full-screen mode so I can easily access it with just one button. Previously the song information was easy to read and nicely...

  • Casual Listener
  • Hello Spotify Team,   Thank you for the latest UI update. I'm using Spotify on a large (27") display in a separate "desktop" in full-screen mode so I can easily access it with just one button....
  • solarsailer
  • Casual Listener
  • 204 Views
  • 2 replies
  • 5 likes
  • Desktop
    Playlists
  • 204 Views
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Superuser Contribution Major Spotify defect/bug in new Windows version - playlists can be permanently broken, UNUSABLE

In the new version of Windows Spotify app, there is a major playlist issue that makes playlists extremely broken if you care about organizing them. If you select two or more files and re-order them, it doesn't actually re-order those files and then p...

  • Roadie
  • In the new version of Windows Spotify app, there is a major playlist issue that makes playlists extremely broken if you care about organizing them. If you select two or more files and re-order them, ...
  • ACAx1985
  • Roadie
  • 1635 Views
  • 2 replies
  • 10 likes
  • 1635 Views
  • 2 replies
  • 10 likes

My Local Files Duration is Saying Wrong Time?

This is really bothering me. Today I added a new Album to my local files- not only did I have a lot of problems getting all the songs on there (There were 3 songs missing, and i retried at least 4 times, deleting and ripping the disc again etc. I als...

  • Casual Listener
  • This is really bothering me. Today I added a new Album to my local files- not only did I have a lot of problems getting all the songs on there (There were 3 songs missing, and i retried at least 4 ti...
  • XEnderFaceX
  • Regular
  • 519 Views
  • 1 replies
  • 0 likes
  • Windows
  • 519 Views
  • 1 replies
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Superuser Contribution Some issues of new update

PlanFree Country : No Matter Device(PC) Operating System(Windows 10) My Question or Issue I have an issue with new features of updated Spotify.First, this is an option that was previously only available for Spotify Premium users, I previously used it...

VanderAGSN_0-1617953347595.png VanderAGSN_1-1617953634309.png
  • Casual Listener
  • Plan Free   Country : No Matter   Device (PC)   Operating System (Windows 10)   My Question or Issue   I have an issue with new features of updated Spotify. ...
  • Mihail
  • Spotify Legend
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

How to move songs to the top!!!!!!!!! New update.

It now takes me so long to move one song to the top of my playlist. The track list order management is bugged. When I select every track above the track I'm trying to move up, it doesn't select everything. Updates should increase Functionality. What ...

  • Regular
  • It now takes me so long to move one song to the top of my playlist. The track list order management is bugged. When I select every track above the track I'm trying to move up, it doesn't select every...
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 6 likes
  • bug
    Track order
  • 252 Views
  • 1 replies
  • 6 likes

Superuser Contribution Multiple problems with latest update: no guard against multiple songs in playlists and more

PlanFree/PremiumDeviceHP ElitebookOperating SystemWindows 10 My Question or IssueJust got the latest auto-update on PC desktop app. Major changes in how things are displayed. I don't like it and it causes me some problems: 1) There is no warning agai...

  • Casual Listener
  • Plan Free/Premium Device HP Elitebook Operating System Windows 10   My Question or Issue Just got the latest auto-update on PC desktop app. Major changes in how things are displayed. I d...
  • Eni
  • Moderator
  • 256 Views
  • 1 replies
  • 7 likes
  • 256 Views
  • 1 replies
  • 7 likes

Superuser Contribution Spotify keeps pausing randomly every couple of minutes

PlanPremiumCountryUSA DeviceDesktop PCOperating SystemWindows 10 My Question or IssueSo this afternoon, Spotify started randomly pausing on its own after a couple of minutes. Never been an issue before and now can't even get through a whole song with...

  • Newbie
  •   Plan Premium Country USA   Device Desktop PC Operating System Windows 10   My Question or Issue So this afternoon, Spotify started randomly pausing on its own after a cou...
  • CarlosE
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Allow USB adapters to play songs on PC

Ok so I recently bought a pair of JBL Quantum headphones and the normal aux cord and the USB adapter works just fine on my PC. However when I went to use Spotify using the USB adapter it would not play. I did some fiddling around and googled some pos...

  • Visitor
  • Ok so I recently bought a pair of JBL Quantum headphones and the normal aux cord and the USB adapter works just fine on my PC. However when I went to use Spotify using the USB adapter it would not pl...
  • Opportunist
  • Roadie
  • 157 Views
  • 2 replies
  • 0 likes
  • Desktop
  • 157 Views
  • 2 replies
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Superuser Contribution Spotify drops connection on and off, Mac and PC.

PlanPremiumCountry SwedenDevice(iPhone 12, Windows desktop, Macbook Air, Macbook Pro 2012)Operating System(Windows 10, OSX Big Sur) My Question or IssueI don't know if this problem occurs regularly with others, but every time I listen to Spotify for ...

  • Visitor
  • Plan Premium Country Sweden Device (iPhone 12, Windows desktop, Macbook Air, Macbook Pro 2012) Operating System (Windows 10, OSX Big Sur)   My Question or Issue I don't know if this pro...
  • Eni
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop adding me on playlists

PlanFreeCountryCanadaOperating SystemWindows 10 My Question or IssueHi, Spotify is keeping adding me to playlists I don't care about.It make me have dificulty finding the playlists that I followed by choice.

  • Regular
  • Plan Free Country Canada Operating System Windows 10   My Question or Issue Hi, Spotify is keeping adding me to playlists I don't care about.It make me have dificulty finding the playlis...
  • CarlosE
  • Moderator
  • 200 Views
  • 3 replies
  • 0 likes
  • 200 Views
  • 3 replies
  • 0 likes

Superuser Contribution No se ha podido encontrar esta pagina

Operating SystemWindows 10 My Question or IssueCada vez que abro spotify me dice "No se ha podido encontrar esta pagina", como si no tuviese conexión, pero en cuanto entro en una carpeta o recargo ya vuelve a ir bien. Solo da el problema al inicio. N...

  • Visitor
  • Operating System Windows 10   My Question or Issue Cada vez que abro spotify me dice "No se ha podido encontrar esta pagina", como si no tuviese conexión, pero en cuanto entro en una carpeta...
  • Ronald00
  • Newbie
  • 1024 Views
  • 3 replies
  • 3 likes
  • 1024 Views
  • 3 replies
  • 3 likes