Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
83041 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Visitor
787956 Views
503 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Newbie
21742 Views
22 replies
6 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
reinstalled spotify multiple times no solution, even clean reinstalled. they work fine on my other devices its just a problem on pc
reinstalled spotify multiple times no solution, even clean reinstalled. they work fine on my other devices its just a problem on pc
Moderator
1229 Views
9 replies
0 likes
Hello,I noticed that a folder take lots of storage, this is where is located: C:\Users\***\AppData\Local\Packages\Spotify***.SpotifyMusic_***\LocalCache\Spotify\Browser\***\Cache\Cache_Data But I don't know if I can delete the files in cache data.Tha...
Hello, I noticed that a folder take lots of storage, this is where is located: C:\Users\***\AppData\Local\Packages\Spotify***.SpotifyMusic_***\LocalCache\Spotify\Browser\***\Cache\Cache_Data&n...
Moderator
666 Views
1 replies
0 likes
PlanFreeCountryIndiaDevice(Oppo F19 Pro, HP Laptop 15-da0xxx)Operating System(Android ColorOS 13.0, Windows 11) My Question or IssueMany Songs which are very popular in India and other countries too are not available at spotify.. They are removed wit...
Plan Free Country India Device (Oppo F19 Pro, HP Laptop 15-da0xxx) Operating System (Android ColorOS 13.0, Windows 11) My Question or Issue Many Songs which are very popular in India...
Moderator
1285 Views
1 replies
0 likes
A few weeks ago I started having this issue where my PC can't play any album or a song picked from an album when using the Windows App.Here's a list of things I've noticed:· Playlists work fine.· I have zero issues using my phone, tablet or the web p...
A few weeks ago I started having this issue where my PC can't play any album or a song picked from an album when using the Windows App. Here's a list of things I've noticed: · Playlists work fine. ...
Casual Listener
589 Views
3 replies
3 likes
PlanPremiumCountryCanada DeviceHp LaptopOperating SystemWindows 11 My Question or IssueI I am on laptop and I saw the new UI on my other pc and it has the playlist covers on them on (In the picture) and I am on laptop and I think mines updated but do...
Plan Premium Country Canada Device Hp Laptop Operating System Windows 11 My Question or Issue I I am on laptop and I saw the new UI on my other pc and it has the play...
Moderator
1906 Views
3 replies
0 likes
It keeps displaying a "Something went wrong, please reload" message. Restarting my computer did not help. It's working fine on my phone, just not the web app.
It keeps displaying a "Something went wrong, please reload" message. Restarting my computer did not help. It's working fine on my phone, just not the web app.
Moderator
404 Views
1 replies
0 likes
Hello, I generally do not mind ads. However, recently, they have become a great annoyance and I found the reason is because they are happening every 15 minutes (as the subject says), which means at every two or three songs there is two ads to listen ...
Hello, I generally do not mind ads. However, recently, they have become a great annoyance and I found the reason is because they are happening every 15 minutes (as the subject says), which mea...
Moderator
2644 Views
4 replies
1 likes
I have a PC installation and the app completely stopped playing any songs.When I launch the app it says "can't play this right now". It doesn't play ANY song or playlist.When I tried web player, it constantly skips songs and never plays anything but ...
I have a PC installation and the app completely stopped playing any songs. When I launch the app it says "can't play this right now". It doesn't play ANY song or playlist. When I tried web player...
Moderator
860 Views
4 replies
0 likes
I look up a song on any album, I click the play button and nothing happens. The play button will remain grey unless I like the song, and go through my "Liked Songs" playlist. I reinstalled the program multiple times and this problem has persisted for...
I look up a song on any album, I click the play button and nothing happens. The play button will remain grey unless I like the song, and go through my "Liked Songs" playlist. I reinstalled the progra...
Roadie
698 Views
4 replies
4 likes
I want to cancel the premium subscription I have on my account for three months from today!!!!!!!!!!!!!!!!!!!!!!!!!!!
I want to cancel the premium subscription I have on my account for three months from today!!!!!!!!!!!!!!!!!!!!!!!!!!!
Spotify Star
819 Views
1 replies
0 likes
My spotify was having issues where every 5 minutes it would go into offline mode and would not exit offline mode without me restarting it. I did a clean install and now it is completely broken and will not play or do anything. My username is a bunch ...
My spotify was having issues where every 5 minutes it would go into offline mode and would not exit offline mode without me restarting it. I did a clean install and now it is completely broken and wi...
Moderator
724 Views
1 replies
0 likes
I re downloaded spotify cause it stopped working, and now when I log in it doesn't show me my username but instead shows a bunch of random numbers. Also the app will not longer let me view any of my playlists and now has no functionality
I re downloaded spotify cause it stopped working, and now when I log in it doesn't show me my username but instead shows a bunch of random numbers. Also the app will not longer let me view any of my ...
Moderator
361 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
667 Views
1 replies
0 likes
I can log into my account through facebook online, but as soon as I try to login through the app, it says a problem occured. This is happening on my work computer. The tech team said they were able to do it and don't know why mine is not working.
I can log into my account through facebook online, but as soon as I try to login through the app, it says a problem occured. This is happening on my work computer. The tech team said they were able t...
Moderator
415 Views
1 replies
0 likes
And the other problem is when i try to open my spotify on windows 10, it gives a popup saying install and failed to install spotify. I need to close and open spotify 3 to 4 times before spotify open on my windows, i tried reinstalling it bit nothing ...
And the other problem is when i try to open my spotify on windows 10, it gives a popup saying install and failed to install spotify. I need to close and open spotify 3 to 4 times before spotify open ...
Roadie
359 Views
1 replies
0 likes
DeviceA regular Windows 10 computer. Operating SystemWindows, the version doesn't matter because folder redirection exists for ages. My Question or IssueThe spotify desktop app doesn't install properly. This is because the install path is wrong. Your...
Device A regular Windows 10 computer. Operating System Windows, the version doesn't matter because folder redirection exists for ages. My Question or Issue The spotify deskt...
1722 Views
0 replies
0 likes
PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueKeyboard hot keys for play, pause, next, and back no longer work as of the most recent update.
Plan Premium Country Canada Device PC Operating System Windows 10 My Question or Issue Keyboard hot keys for play, pause, next, and back no longer work as of the most recent update.
Roadie
374 Views
1 replies
0 likes
I have a windows 11 laptop and I wonder if there is a keyboard shortcut to skip tracks while spotify is minimalized. Kind regards,Paul
I have a windows 11 laptop and I wonder if there is a keyboard shortcut to skip tracks while spotify is minimalized. Kind regards, Paul
Roadie
79596 Views
1 replies
0 likes
For some reason I cant add a song to queue. I tried to add a song from a playlist to my queue while playing another playlist
For some reason I cant add a song to queue. I tried to add a song from a playlist to my queue while playing another playlist
Spotify Legend
1422 Views
2 replies
0 likes
when is play a mix and the first song ends it doesn't go onto the next song in the mix. instead, it just goes onto a random song
when is play a mix and the first song ends it doesn't go onto the next song in the mix. instead, it just goes onto a random song
Moderator
1355 Views
1 replies
0 likes
