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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1679 Views

0 replies

2 likes

  • 1679 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145646 Views

83 replies

27 likes

  • 145646 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130592 Views

294 replies

22 likes

  • 130592 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10986 Views

1 replies

6 likes

  • 10986 Views
  • 1 replies
  • 6 likes

Superuser Contribution [Desktop] Music won't play, button greyed out.

PlanPremiumCountryUnited KingdomDeviceHP Envy x360Operating SystemWindows 11 App version: 1.1.94.870.gf994cb0b My Question or IssuePlay button is greyed out. Still allows me to play some playlist and podcasts (streamed and definitely not downloaded) ...

Casual Listener

  Plan Premium Country United Kingdom Device HP Envy x360 Operating System Windows 11   App version: 1.1.94.870.gf994cb0b   My Question or Issue Play button is greyed out....

nicholasdgoodman

Casual Listener

9799 Views

17 replies

1 likes

  • 9799 Views
  • 17 replies
  • 1 likes

Ploblem my computer with Spotify

Hi Folks, i have this problem my windows, please help me. The message is"Spotify can´t play this right now. If you have the file on your computer you can import it"Help me please

Casual Listener

Hi Folks, i have this problem my windows, please help me.   The message is "Spotify can´t play this right now. If you have the file on your computer you can import it" Help me please

22f7rnlk6v4agm5xs7az

Casual Listener

337 Views

2 replies

0 likes

  • 337 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify connection with VPN

PlanPremiumCountryGreeceDeviceDesktop PCOperating SystemWindows 10 My Question or IssueSo I noticed last night (18 Sep 2022) that my Discord didn't show my Spotify activity like it normally does. Also my phone and my PC don't see eachother while conn...

Regular

  Plan Premium Country Greece Device Desktop PC Operating System Windows 10   My Question or Issue So I noticed last night (18 Sep 2022) that my Discord didn't show my Spotify ac...

Alex

Spotify Legend

2886 Views

1 replies

0 likes

  • 2886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friends Activity on Windows Desktop

PlanPremiumCountrySpainDeviceHP OmenOperating SystemWindows 10 My Question or IssueHi, for some time now in the "Friends activity" I can only see the activity of those friends with whom I have a collaborative playlist. But I can't see the activity of...

Casual Listener

Plan Premium Country Spain Device HP Omen Operating System Windows 10   My Question or Issue Hi, for some time now in the "Friends activity" I can only see the activity of those friend...

Lyubka

Moderator

622 Views

5 replies

0 likes

  • 622 Views
  • 5 replies
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Superuser Contribution WHY CAN"T I EASLY REMOVE DONGS AS THEY SOME UP, FROM MY LIBRARY PLAYLISTS?? WAAAAY TOO COMPLICATED!!

PlanPremiumCountry USA DESKTOPOperating System WINDOWS 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue WHY CAN"T I EASLY REMOVE DONGS AS THEY SOME UP, FROM MY LIBRARY PLAYLISTS?? WAAAAY TOO COMPLICATED!!ue

Visitor

Plan Premium Country USA   DESKTOP Operating System WINDOWS 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue WHY CAN"T I EASLY REMOVE DONGS AS THEY SOME UP...

Dian

Spotify Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Drag and drop feature is not scrolling the screen once the dragged track is at the top of screen?

PlanPremiumCountryCanadaDeviceHP Pavilion laptopOperating SystemWindows 10 My Question or Issue

Newbie

Plan Premium Country Canada Device HP Pavilion laptop Operating System Windows 10   My Question or Issue  

Dian

Spotify Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop App Doesn't Connect With My Phone or the Web Player

lPlanPremiumCountryTurkeyDevice(Xiaomi Redmi 9C, HP Intel Core i3)Operating System(Android 10, Windows 10) My Question or IssueI am able to play different songs on the mobile and the desktop app. I am able to connect the Web Player with my phone but ...

Visitor

lPlan Premium Country Turkey Device (Xiaomi Redmi 9C, HP Intel Core i3) Operating System (Android 10, Windows 10)   My Question or Issue I am able to play different songs on the mobile...

Yordan

Moderator

671 Views

2 replies

2 likes

  • 671 Views
  • 2 replies
  • 2 likes

Superuser Contribution Empty podcast ranking

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi not able to view Podcasts and Podcast rankings.

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Eni

Moderator

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not showing on Discord

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or Issueso i've been trying to show my spotify music on discord and it's not working. i'm on pc and using the spotify and discord applications. the weird thing is, i open spotify web ...

Newbie

Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue so i've been trying to show my spotify music on discord and it's not working. i'm on pc and using the spot...

Dian

Spotify Legend

788 Views

1 replies

7 likes

  • 788 Views
  • 1 replies
  • 7 likes

Solved!!Superuser Contribution Spotify Connect / Broadcasting is not working

PlanPremiumCountryUSADeviceLenovo Laptop / SamsungOperating SystemWindows 10, Android 10Spotify VersionDesktop: 1.1.94.870.gf994cb0bAndroid: 8.7.66.534 My Question or IssueSince the last week, I have been unable to use the Spotify Connect functions f...

Regular

Plan Premium Country USA Device Lenovo Laptop / Samsung Operating System Windows 10, Android 10 Spotify Version Desktop: 1.1.94.870.gf994cb0b Android: 8.7.66.534   My Question or I...

Kiril

Moderator

2399 Views

11 replies

10 likes

  • 2399 Views
  • 11 replies
  • 10 likes

Superuser Contribution After unpausing a song, it mutes but apparently keeps playing and remains muted until I pick another

PlanPremiumOperating SystemWindows 10 My Question or IssueAfter I pause a song on Spotify for Windows and then come back to resume it, the progress bar moves as if the song is playing but there is zero audio. The only way I have found to fix this is ...

Casual Listener

Plan Premium Operating System Windows 10   My Question or Issue After I pause a song on Spotify for Windows and then come back to resume it, the progress bar moves as if the song is playin...

MihailY

Moderator

512 Views

5 replies

0 likes

  • 512 Views
  • 5 replies
  • 0 likes

Superuser Contribution Windows desktop won't recognize devices/connections

PlanPremiumCountryIsraelDeviceDesktop (Windows)Operating SystemWindows My Question or IssueLately, my desktop app has been acting weird. My Spotify won't connect and show on multiple apps and websites like Discord, Last.FM and Musixmatch. Even though...

Casual Listener

Plan Premium Country Israel Device Desktop (Windows) Operating System Windows   My Question or Issue Lately, my desktop app has been acting weird. My Spotify won't connect and show on ...

Alex

Spotify Legend

645 Views

7 replies

5 likes

  • 645 Views
  • 7 replies
  • 5 likes

Superuser Contribution Web app issue - different songs adding to playlist

PlanPremiumCountry-DeviceAcer laptopOperating SystemWindows 11 My Question or IssueI'm having issues with the Spotify web app (being used on a Google Chrome browser, everything has been updated). The desktop app is currently completely non-functionin...

Casual Listener

Plan Premium Country - Device Acer laptop Operating System Windows 11   My Question or Issue I'm having issues with the Spotify web app (being used on a Google Chrome browser, everythi...

Alex

Spotify Legend

354 Views

1 replies

1 likes

WebPlayer
  • 354 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify desktop not syncing to Connect and APIs

PlanPremiumCountryUnited StatesDeviceComputerOperating SystemWindows 10 My IssueSpotify for Windows (version 1.1.94.870.gf994cb0b) has stopped syncing all player status to other devices and to the APIs. This has broken my ability to move playing stat...

Casual Listener

Plan Premium Country United States Device Computer Operating System Windows 10   My Issue Spotify for Windows (version 1.1.94.870.gf994cb0b) has stopped syncing all player status to ot...

Eni

Moderator

843 Views

3 replies

8 likes

  • 843 Views
  • 3 replies
  • 8 likes

Superuser Contribution Unable to connect PC to other device with Spotify Connect since update

PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 10 My Question or IssueI updated my Spotify App on PC last night and since then I am unable to connect Spotify to any device (phone, laptop, etc.). I have already tried every possible solut...

Casual Listener

Plan Premium Country Netherlands Device PC Operating System Windows 10   My Question or Issue I updated my Spotify App on PC last night and since then I am unable to connect Spotify to...

AlejaR

Moderator

662 Views

4 replies

1 likes

  • 662 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify desktop syncing issue

PlanPremium FamilyOperating SystemWindows 11 My Question or IssueHi, I'm using Spotify on my PC and since yesterday It goes crazy I don't know if it's because of that or not but it happened after the Desktop app updated automatically. Since then serv...

Casual Listener

Plan Premium Family Operating System Windows 11   My Question or Issue Hi, I'm using Spotify on my PC and since yesterday It goes crazy I don't know if it's because of that or not but...

Animе

Casual Listener

1137 Views

7 replies

7 likes

Connect
Desktop
Desktop (Windows)
Desktop Player
Discord
last.fm
Sync issue
  • 1137 Views
  • 7 replies
  • 7 likes

Superuser Contribution Laptop and iPhone no longer detect each other despite being on the same WiFi

PlanPremiumCountryUnited StatesDeviceiPhone X and Razer Blade 15Operating SystemiOS 15.5, Windows 10 My Question or IssueSome context: I opened my Discord on my laptop and found that my usual activity status of "Listening to Spotify" was not appearin...

Visitor

Plan Premium Country United States Device iPhone X and Razer Blade 15 Operating System iOS 15.5, Windows 10   My Question or Issue Some context: I opened my Discord on my laptop and fo...

Eni

Moderator

787 Views

6 replies

3 likes

  • 787 Views
  • 6 replies
  • 3 likes

Superuser Contribution Album cover disappears after listening to a local file song

PlanPremiumCountryAustraliaDevice(PC)Operating System(Windows 10) My Question or IssueThe album covers for songs disappear after listening to local file songs in my playlist. This started happening about a week or two ago and I have no clue why. I've...

Regular

Plan Premium Country Australia Device (PC) Operating System (Windows 10)   My Question or Issue The album covers for songs disappear after listening to local file songs in my playlist....

Dian

Spotify Legend

1438 Views

11 replies

0 likes

  • 1438 Views
  • 11 replies
  • 0 likes

[Web Player][Other] Eliminate delays in displaying lyrics in the Web Player

I post lyrics on Musixmatch so that they show up on Spotify.However, I've found there is a delay of about 500 milliseconds before the lines change color in the lyrics display in the Web Player and Windows version.I think there is some problem with th...

Newbie

I post lyrics on Musixmatch so that they show up on Spotify. However, I've found there is a delay of about 500 milliseconds before the lines change color in the lyrics display in the Web Player and ...

Jaspercelens

Newbie

660 Views

1 replies

1 likes

Other
Web Player
  • 660 Views
  • 1 replies
  • 1 likes

Superuser Contribution Constant pausing

Spotify has been having an issue. on my desktop (windows) AND NOW ALL MY OTHER DEVICES it has been constantly pausing and I've been trying to troubleshoot it. I've logged out of every device, changed my password, I've cleared my cache, uninstalled re...

Newbie

Spotify has been having an issue. on my desktop (windows) AND NOW ALL MY OTHER DEVICES it has been constantly pausing and I've been trying to troubleshoot it. I've logged out of every device, changed...

Eni

Moderator

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes