Announcements
The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

eoris

Newbie

16044 Views

115 replies

53 likes

  • 16044 Views
  • 115 replies
  • 53 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

2583 Views

16 replies

3 likes

Possible Bug
  • 2583 Views
  • 16 replies
  • 3 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

hroski

Visitor

5988 Views

40 replies

2 likes

  • 5988 Views
  • 40 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

10224 Views

0 replies

4 likes

  • 10224 Views
  • 0 replies
  • 4 likes

I can't rearrange my playlist order.

I'm not sure if the feature was removed since Spotify's new updates, but I can't seem to rearrange the order of my playlists anymore. Usually, I just left click and drag a playlist in a certain order I want it to be in, but it doesn't work for me any...

Visitor

I'm not sure if the feature was removed since Spotify's new updates, but I can't seem to rearrange the order of my playlists anymore. Usually, I just left click and drag a playlist in a certain order...

Amay

Spotify Star

811 Views

1 replies

0 likes

  • 811 Views
  • 1 replies
  • 0 likes

Cover images stop showing

PlanPremiumCountryGermanyDeviceLaptopOperating SystemWindows 10 My Question or IssueAfter playing a few songs, the cover images of songs will stop showing up. I can view the image by using the arrow to expand, but once I collapse it again, the image ...

Roadie

  Plan Premium Country Germany Device Laptop Operating System Windows 10   My Question or Issue After playing a few songs, the cover images of songs will stop showing up. I can v...

Amay

Spotify Star

472 Views

1 replies

0 likes

cover
  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home Page stuck

PlanPremiumCountryCroatiaDeviceWindows 10 PC, Samsung Galaxy 21+ (Android)Operating SystemAndroid 11, Windows 10 My Question or IssueGood Afternoon section of Home Page on my profile does not update. This is the same on PC and mobile phone (see scree...

Regular

Plan Premium Country Croatia Device Windows 10 PC, Samsung Galaxy 21+ (Android) Operating System Android 11, Windows 10   My Question or Issue Good Afternoon section of Home Page ...

rafaelz-us

Newbie

2981 Views

11 replies

2 likes

  • 2981 Views
  • 11 replies
  • 2 likes

Superuser Contribution My playlist lost over 500 followers overnight

Hello. As the subject states, one of my playlists saw a huge drop in the follower count overnight and this is not the first time this has happened. I don't think people just decided to unfollow the list. Any idea of what might have happened? Could so...

Newbie

Hello. As the subject states, one of my playlists saw a huge drop in the follower count overnight and this is not the first time this has happened. I don't think people just decided to unfollow the l...

EL_Chap_Nation

Newbie

6207 Views

18 replies

0 likes

  • 6207 Views
  • 18 replies
  • 0 likes

Top recommendations for you is NOT updating

For the past 3 weeks the "top recommendations for you" has not been updated at all. It's true for all my laptops. Both work and private machines. Please fix the issue. Another thing I have been complaining about that you have ignored is that it's not...

Roadie

For the past 3 weeks the "top recommendations for you" has not been updated at all.   It's true for all my laptops. Both work and private machines.   Please fix the  issue.  ...

ThatRanger92

Visitor

6661 Views

13 replies

9 likes

  • 6661 Views
  • 13 replies
  • 9 likes

Superuser Contribution listening history desktop

where is my listening history on desktop?I don't see it next to queue

Visitor

where is my listening history on desktop? I don't see it next to queue

AlejaR

Moderator

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

spotify stops playing

PlanfreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueRecently spotify will randomly stop playing music. It happenes during adds. The add will want to play, but it just sits there on 0 of 30 seconds. I tried reinstalling the app, b...

Casual Listener

Plan free Country USA Device PC Operating System Windows 10   My Question or Issue Recently spotify will randomly stop playing music.  It happenes during adds.  The add will ...

stickyfingers-5074

Visitor

2766 Views

7 replies

5 likes

Bugged playback
  • 2766 Views
  • 7 replies
  • 5 likes

Superuser Contribution Web Player and Desktop App not working

PlanPremiumCountrySingaporeDeviceASUS 2018 Windows LaptopOperating SystemWindows 10 My Question or IssueHi, I've been unable to get Spotify to work on both the Web Player and the Desktop app. I only started facing this problem in the last couple of w...

Casual Listener

  Plan Premium Country Singapore Device ASUS 2018 Windows Laptop Operating System Windows 10   My Question or Issue Hi, I've been unable to get Spotify to work on both the Web Pl...

k3vln

Casual Listener

3889 Views

3 replies

0 likes

  • 3889 Views
  • 3 replies
  • 0 likes

Superuser Contribution Desktop App Crashes on Launch ONLY on My Account

PlanPremium (Duo, I am the plan admin)CountryUSADeviceHP Omen 45L & Razer Blade Pro 17Operating SystemWindows 11 & Windows 10 My Question or IssueBeen trying to sort this with both the @SpotifyCares support Twitter and the Spotify Support website mes...

Visitor

Plan Premium (Duo, I am the plan admin) Country USA Device HP Omen 45L & Razer Blade Pro 17 Operating System Windows 11 & Windows 10   My Question or Issue Been trying to sort ...

Alex

Spotify Legend

892 Views

1 replies

0 likes

  • 892 Views
  • 1 replies
  • 0 likes

I downloaded a file and it was a malware for spotify

PlanFreeCountryIsraelDevicePcOperating SystemWindows 10 My Question or IssueOk so the other day i download a "free" spotify premium on my pc and what it did is just awful. I knew it wont work but now i cant use the spotify app and the web player and ...

Casual Listener

  Plan Free Country Israel Device Pc Operating System Windows 10   My Question or Issue Ok so the other day i download a "free" spotify premium on my pc and what it did is just a...

mragvania

Casual Listener

2276 Views

4 replies

0 likes

  • 2276 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Desktop] Local files album art problems

Some album art from local files won't load properly and will display the album art of the previous song. I tried EVERYTHING and I can't seem to fix it. Here is a list of what I tried :-Changing the directory-Reinstalling Spotify-Making sure there are...

Gig Goer

Some album art from local files won't load properly and will display the album art of the previous song. I tried EVERYTHING and I can't seem to fix it.    Here is a list of what I tried :...

Alex

Spotify Legend

724 Views

2 replies

1 likes

Desktop
  • 724 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist folder view

PlanPremiumCountryBelgiumDeviceDell Latitude 5501Operating SystemWindows 10 My Question or IssueRecently, the desktop interface (both web and app) of spotify has changed. Since then, my playlist subfolders are not displayed anymore, but directly the ...

Music Fan

Plan Premium Country Belgium Device Dell Latitude 5501 Operating System Windows 10   My Question or Issue Recently, the desktop interface (both web and app) of spotify has changed. Sin...

OllNoll

Casual Listener

4387 Views

10 replies

7 likes

  • 4387 Views
  • 10 replies
  • 7 likes

Solved!!Superuser Contribution What's new broken on Desktop

Hello,I am writing to report an issue with the Desktop What's New Feed on Spotify. For more than a week now, I have been unable to access the feed on the Desktop app. This is what I see when I try to open it (pic 1). However, the feed works fine on t...

Visitor

Hello, I am writing to report an issue with the Desktop What's New Feed on Spotify. For more than a week now, I have been unable to access the feed on the Desktop app. This is what I see when I tr...

SeawaterMalone

Visitor

3913 Views

12 replies

0 likes

  • 3913 Views
  • 12 replies
  • 0 likes

Superuser Contribution songs will not play

PlanfreeCountryunited kingdomDevicewindows desktopOperating Systemwindows 10 My Question or Issuei try to play a song and it says spotify can't play this right now but when i try and play it on the web player it plays the song

Casual Listener

  Plan free Country united kingdom Device windows desktop Operating System windows 10   My Question or Issue i try to play a song and it says spotify can't play this right now bu...

AlejaR

Moderator

859 Views

3 replies

0 likes

"Now Playing"
  • 859 Views
  • 3 replies
  • 0 likes

Browsing albums using new sidebar

I have lots of albums saved for future listening, but the new sidebar makes it very difficult scrolling through them. I use compact mode, so all albums are listed as text. I tried disabling compact mode, but it's difficult scrolling through album thu...

Roadie

I have lots of albums saved for future listening, but the new sidebar makes it very difficult scrolling through them. I use compact mode, so all albums are listed as text.   I tried disabling ...

words_and_music

Newbie

1231 Views

3 replies

2 likes

  • 1231 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify crashes when trying to play local files

PlanPremiumDeviceHP LaptopOperating SystemWindows 10 My Question or Issuewhenever i try to play ANY local file that i have dragged on to a playlist, spotify will crash/close immediately. this does not happen with regular tracks on the same playlist, ...

Casual Listener

Plan Premium Device HP Laptop Operating System Windows 10   My Question or Issue whenever i try to play ANY local file that i have dragged on to a playlist, spotify will crash/close imme...

Joan

Moderator

3232 Views

4 replies

0 likes

  • 3232 Views
  • 4 replies
  • 0 likes

Superuser Contribution I need to restart spotify often to be able to play songs

PlanPremiumCountryFrance Operating SystemWindows 10 My Question or Issue Often spotify does not play songs.When i click on PLAY button nothing happens ( the button does not react: any green play buytton, or the white play button at the bottom).It is ...

Visitor

Plan Premium Country France  Operating System Windows 10   My Question or Issue     Often spotify does not play songs. When i click on PLAY button nothing happens ( the...

Susan_GP

Moderator

1603 Views

1 replies

0 likes

  • 1603 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes immediatly

PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or IssueWhenever I open the Spotify app on my laptop it crashes. It shows that its open in the taskbar and the icon shows up for a split second in the tray. If I hover over it in the task...

Newbie

Plan Premium Country Sweden Operating System Windows 10   My Question or Issue Whenever I open the Spotify app on my laptop it crashes. It shows that its open in the taskbar and the icon...

Huothar

Roadie

2127 Views

12 replies

2 likes

  • 2127 Views
  • 12 replies
  • 2 likes

Superuser Contribution Songs don't play on the Windows app

Hi. I downloaded the app for Windows and song's don't play. When I click play the song starts for less than one second (I don't hear anything) and then it stops and I see the message "it is not possible to play the content. if you downloaded it pleas...

Visitor

Hi.   I downloaded the app for Windows and song's don't play. When I click play the song starts for less than one second (I don't hear anything) and then it stops and I see the message "it is ...

user-removed

Not applicable

686 Views

4 replies

0 likes

  • 686 Views
  • 4 replies
  • 0 likes