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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133626 Views
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  • 24 likes
  • Mac
    Windows
  • 133626 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Songs will not play sequentially if mobile app installed

PlanPremiumCountryUSA DevicePC and LG phoneOperating SystemWindows 10 My Question or IssueFor a while now, whenever I wanted to listen to songs in order (that is by artist alphabetically (I'm trying to go through all my songs from the top down)) it w...

  • Casual Listener
  • Plan Premium Country USA   Device PC and LG phone Operating System Windows 10   My Question or Issue For a while now, whenever I wanted to listen to songs in order (that is by ar...
  • Mihail
  • Spotify Legend
  • 203 Views
  • 3 replies
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  • 203 Views
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[Desktop][Playlists] i want to put my songs on the bottom but of my plalist but can't

it its hard if you have a large plalist to move the songs about. spotify used to put the new songs at the bottom but now puts them at the top and on my laptop at least it basically makes it impossable to put the new songs were I like them at the bott...

  • Visitor
  • it its hard if you have a large plalist to move the songs about. spotify used to put the new songs at the bottom but now puts them at the top and on my laptop at least it basically makes it impossabl...
  • 62 Views
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  • Desktop
    Playlists
  • 62 Views
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Superuser Contribution Windows 10 freezes for 2 seconds, Spotify quality drops afterwards

PlanPremiumCountryUSADevicePCOperating SystemWin10Spotify build: 1.1.46.916.g416cacf1 My Question or IssueFor the last several weeks, I have had an issue where my computer will freeze for 2 seconds and then Spotify's audio quality will drop. A common...

  • Regular
  • Plan Premium Country USA Device PC Operating System Win10 Spotify build: 1.1.46.916.g416cacf1   My Question or Issue For the last several weeks, I have had an issue where my comp...
  • Jeremy
  • Moderator
  • 230 Views
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  • 230 Views
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[Desktop][Developer] New Update - Late November

The new update sucks ass. Everything is hidden behind 2 or more extra clicks. I.e, New Releases used to be on side bar. Now it's Search>New Releases>Scroll Down> See All. And still doesn't show if its a single or an album. The search bar is hidden ex...

  • Visitor
  • The new update sucks ass.    Everything is hidden behind 2 or more extra clicks. I.e, New Releases used to be on side bar. Now it's Search>New Releases>Scroll Down> See All. And ...
  • 119 Views
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  • 4 likes
  • Desktop
    Developer
  • 119 Views
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Solved!!Superuser Contribution Local songs with non-latin file names are not found

PlanPremiumCountryFranceDeviceCustom PCOperating SystemWindows 10 (Windows Store version) My IssueI have a handful of songs that have cyrillic or japanese characters in their file names (example: 01. アンハッピーリフレイン.mp3). These songs will not appear in t...

  • Casual Listener
  •   Plan Premium Country France Device Custom PC Operating System Windows 10 (Windows Store version)   My Issue I have a handful of songs that have cyrillic or japanese characters ...
  • Elena
  • Moderator
  • 204 Views
  • 1 replies
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  • 204 Views
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Superuser Contribution Local Files New Issue

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or Issue Just yesterday all of my local files suddenly disappeared. I rescanned everything and then only the local files that were specifically in my playlist were the only ones...

  • Casual Listener
  •   Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue  Just yesterday all of my local files suddenly disappeared. I rescanned everythi...
  • Jeremy
  • Moderator
  • 192 Views
  • 3 replies
  • 1 likes
  • 192 Views
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Superuser Contribution Discord does not recognize Spotify

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueDiscord does not recognize Spotify, so I can't use the features associated that connection. How do I make Discord recognize Spotify and thus use the features associated that connection...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Discord does not recognize Spotify, so I can't use the features associated that connection. How do I make D...
  • Eni
  • Moderator
  • 1135 Views
  • 7 replies
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  • 1135 Views
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Superuser Contribution Spotify crashes after logging in

PlanPremiumCountryFinlandDeviceMSI GL63 8RE LaptopOperating SystemWindows 10 Hello.So, the issue started about 2 days ago, when I was just on my pc and suddenly the Spotify app closed. Didn’t really think any of it and just tried to start it up again...

  • Visitor
  • Plan Premium Country Finland Device MSI GL63 8RE Laptop Operating System Windows 10   Hello. So, the issue started about 2 days ago, when I was just on my pc and suddenly the Spotify...
  • Xenia
  • Moderator
  • 158 Views
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  • 158 Views
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Superuser Contribution Spotify constantly flashes three times and closes.

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueSpotify constantly flashes three times and closes. Reinstalling Spotify, Spotify from the MS Store, or even reinstalling Windows 10 doesn't help. Please help.

  • Newbie
  • Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue Spotify constantly flashes three times and closes. Reinstalling Spotify, Spotify from the MS St...
  • Ivan
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
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Solved!!Superuser Contribution [All Platforms][Playlists] sort/filter songs by the artist name

The possibility to sort the songs in a playlist by the artist name is not available anymore. We can now only filter by 'title', 'album' and 'date added'. No 'artist name' filter is available anymore...Please bring it back!

  • Casual Listener
  • The possibility to sort the songs in a playlist by the artist name is not available anymore. We can now only filter by 'title', 'album' and 'date added'. No 'artist name' filter is available anymore....
  • ecorp
  • Visitor
  • 1712 Views
  • 11 replies
  • 8 likes
  • All Platforms
    Playlists
  • 1712 Views
  • 11 replies
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Solved!!Superuser Contribution Liked songs playlist empty

PlanFreeCountryBrazilDeviceDell desktop PCOperating System Windows 10My Question or Issuethe playlist says it's empty, but can still play the songs I have there

  • Casual Listener
  •   Plan FreeCountry Brazil Device Dell desktop PC Operating System  Windows 10 My Question or Issue the playlist says it's empty, but can still play the songs I have there
  • Elena
  • Moderator
  • 259 Views
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  • 259 Views
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Superuser Contribution Cache Location

PlanPremiumCountryTurkey DevicePCWindows 10 My Question or Issue Hello changing cache location doesn't work on Windows. I set the cache location in a different hard drive but spotify still stores data in my main windows partition. Need help

  • Casual Listener
  • Plan Premium Country Turkey   Device PC Windows 10   My Question or Issue   Hello changing cache location doesn't work on Windows. I set the cache location in a different ha...
  • Katerina
  • Spotify Legend
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
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Superuser Contribution Local file playback has really bad crackling/noise

PlanPremiumCountryUSADevicePC Windows 10 My Question or IssueSome local files appear to playback with audio crackling. I have a lot of electronic music I've purchased from iTunes and added to Spotify, and in some of the bassier tracks I'm getting som...

  • Visitor
  •   Plan Premium Country USA Device PC Windows 10   My Question or Issue Some local files appear to playback with audio crackling. I have a lot of electronic music I've purchased fro...
  • Ivan
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Not all Local Files are playable

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10My Question or Issue For years now local files have been finicky. I have a folder of roughly 2.3k playable mp3 files that I route to Spotify as my local files. I only see 2,072 songs in Spot...

  • Regular
  • Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue   For years now local files have been finicky. I have a folder of roughly 2.3k playable mp3 fil...
  • kiboy6
  • Gig Goer
  • 1060 Views
  • 22 replies
  • 4 likes
  • Desktop
    local files
  • 1060 Views
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Superuser Contribution Local files not playable after update

After the newest update, some of my local files became unplayable. I've tried 8 or so of these methods and nothing works. I'll move a file somewhere else, and it'll appear again for less than 1 minute before it becomes unplayable again and disappears...

  • Newbie
  • After the newest update, some of my local files became unplayable. I've tried 8 or so of these methods and nothing works. I'll move a file somewhere else, and it'll appear again for less than 1 minut...
  • Jeremy
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Allowing Playlist Sort by Date-Added

This new Spotify desktop platform update has severely impacted my ability to use the platform - As someone who constantly curates playlists for my job, I need to be able to sort by date-added and be able to view the date and time added to keep up-to-...

  • Visitor
  • This new Spotify desktop platform update has severely impacted my ability to use the platform - As someone who constantly curates playlists for my job, I need to be able to sort by date-added and be ...
  • Xenia
  • Moderator
  • 302 Views
  • 2 replies
  • 5 likes
  • Desktop
    Playlists
  • 302 Views
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Superuser Contribution Spotify is becoming super sluggish and unresponsive in big playlists

So, I'm currently sitting on a few playlists, one of them at 3.2k, and I've noticed over the last months (progressively adding new music on and on), it's become unbearably slow and sluggish to navigate on the Windows Desktop app. Once the music plays...

  • Casual Listener
  • So, I'm currently sitting on a few playlists, one of them at 3.2k, and I've noticed over the last months (progressively adding new music on and on), it's become unbearably slow and sluggish to naviga...
  • Ivan
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Problem sharing a playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi folks - My question is that when I share a playlist via email with a friend, she does see ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi folk...
  • Dade_00
  • Regular
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
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Superuser Contribution "don't like" button has disappeared

PlanFreeCountryRussian federationDevicePCOperating SystemWindows 10 My Question or Issue"don't like" button has disappeared in playlist "Discover Weekly". I already reinstalled the App. What can i do to return this?

  • Casual Listener
  •   Plan Free Country Russian federation Device PC Operating System Windows 10   My Question or Issue "don't like" button has disappeared in playlist " Discover Weekly ". I already...
  • Darkglove
  • Regular
  • 236 Views
  • 3 replies
  • 5 likes
  • 236 Views
  • 3 replies
  • 5 likes