[Desktop] Playlist images disappear randomly when in folders

[Alex180500]

Device

Windows 11 PC app (but the same is for windows 10 PC and Linux too) with tons of playlists (I have >2500) and the Desktop app from the Windows Store.

Issue

When using the Desktop app playlist covers just disappear randomly (this does not happen in the web app). This happens only in folders with ~15 playlists or more.

You open the folder, the cover are there, then you click a playlist, you exit the playlist and they are all gone, then the single playlist reappear if you right click them or interact in any way, just to disappear again in the most random ways. Seems like caching isn't coded properly.

This happens both with hardware acceleration on and off, both for clean and "dirty" installations. This issue is ongoing from when the playlist folder were introduced.

 

[CarlosE · Accepted solution]

Hey there @Alex180500,

Thanks for reaching out to the Community.

We're currently looking into this behavior. Could you please reply in this thread with your info after trying the suggested steps there? That way we'll be able to forward the info to the right folks so we can continue investigating this.

Cheers!